Let's just start off with the service. It took us 15 mins sitting in line waiting to order with only one person ahead of us. When we got to the window it almost took another 5 minutes to receive our food. There were a few people inside but to wait almost 20 minutes in the drive thru is diabolical. Second, the breakfast wrap we ordered was so small it felt like a slap in the face to order. Make them a $1 a wrap if they're going to be this small. The taste was just fine I can't complain there but the portions and wait time were disappointing read more

Jack's Family Restaurant - Breakfast wrap - Fast Food Near Me - Creola, Alabama

See all

I'm unfortunately back here again and going on 25 minutes after ordering with no food. I walked to the counter after 10 minutes to check and make sure they didn't forget about my order like they did last time. I was informed they had not even dropped the chicken into the fryer yet. Please avoid this place at all costs. read more

Jack's Family Restaurant - Empty table because it takes 30 minutes to receive your food. - Fast Food Near Me - Creola, Alabama

Arrived at this restaurant to find several people placing orders that took a little while at which time the employee who had dreadlocks hanging all in his face took the order of the person in front of me he proceeded to try and fill orders and looked at me three times during that process. I waited 10 minutes before I left the location without placing an order. read more

Worst experience I've ever had anywhere. Ever. Kitchen working was pooping with door open, they're out of everything including ketchup and not telling people, I've waited 30 minutes on milkshakes but the drive thru is getting theirs and to top it off it's nasty. read more

Great good and service! The food is perfect southern comfort food. They have fired chicken and my favorite are the burgers and crinkle fries with comeback sauce. read more

They get the order correct! Missing items and wrong pieces of chicken three times now. It's so frustrating. People semi friendly but order preparation is horrible! read more

Me and the fellas pulled up to jacks and ate the food was buns and service was worse forgetful workers and a forgetful evening don't waste your money here. read more

We walked in the door to witness a dispute between the manager and an employee. The employee was being nice and asking questions about the schedule and the manager was rapidly losing her cool. Poor management skills. Never should have happened in public view. She should have been taken out of public view and taken out from other employees view. Employee was told get her stuff and get out. It was no wonder the food quality was the way it was. Poor management skills that makes customers feel uncomfortable. If they don't like the job they are doing no need to make everyone else uncomfortable. One of the worst customer experience I have ever experienced in business strategy. The food was ok but could have been much better, but the atmosphere was extremely uncomfortable. read more

I just went through the drive-through here and the girl at the speaker (white girl with a monotone voice, brown hair, and a ponytail with a red bow in it ) was having trouble with my order as I was saying it to her, so I just knew that there was going to be some mess ups. I pull to the window and I remind her again of what all I needed And she proceeds to tell me to pull up even though there was no one else in line so I'm sitting and waiting thinking that some of my food was going to be fresh. Well jokes on me because , not only were the french fries brown and hard like they have been sitting there forever, but I had asked her for two sides of comeback and one side of ranch with a side of fry salt. I only got one side of comeback and Also on my sandwich I wanted no onions yet I got onions and my chicken fingers were dry and shriveled up nor did I have a straw for my milkshake. When I pulled back around to tell her all of the many things that she forgot she proceeds to roll her eyes and walk away from me in the middle of me politely telling her what I needed for the third time. She then tells me to pull up again even though there was no one else in line and this was an easy fix so I go ahead and pull up and wait once again and she then brought out no fry salt but over poured salt onto the mushy undercooked fries and gave me three sides of ranch, but no comeback and no straw for my milkshake. The milkshake was a cookies and cream, and it tasted only of milk. This was such a pitiful excuse for a dining experience. I ended up having to throw out majority of my food. I know it's fast food, but not one thing was bare minimum with my experience. The food was disgusting and the service was disgusting. I will never ever be back to this Jacks location. read more

Picture this..... you and your buddies pull up to the local joint for a nice dinner together.You are immediately greeted with unpleasant workers. You place your order and begin to wait. Shortly after your food comes out cold as Elsa's palace. Your beverage nowhere to be found. After waiting for more unpleasant minutes at the counter you are ignored by countless employees before finally getting Bev. Food was about a 6.7/10000000. Napkins empty. Ketchup empty. Sanitizer empty. Freaking awful experience. Place is an atrocity of an establishment deserves to be shut down read more

Service is horrible, and most of the time they're rude. I thought maybe it was just an off day for them, but every time I've been service has been terrible, you can order a milkshake in the drive-through and they'll make you pull up and wait 10 minutes. They seem to be out of food constantly and they will forget to give you part of your order. Just don't waste your time going there, go somewhere else. And it's not just me that has had this problem, heard it from several other people also. Do better Jacks! read more

Ordered a 3pc chicken meal and received only two pieces of chicken. Not only did I not get what I paid for, the pieces of chicken I received were the smallest wings I've ever seen. I also ordered a side of large fries, but received a regular fry instead. The staff were not very friendly and did not seem to be very concerned about service quality. I would not recommend this location to anyone. read more