The steak bagel is so hard that it is inedible. They didn't include syrup with my daughter's pancake platter so we had to go back to get it. Also, no monopoly pieces on anything that was supposed to have it. read more

Update Feb. 2, 2020 - 2 STARS. They have two drive thru lanes, but had one closed off with orange cones. We waited in line about 15 minutes before finally getting to order. We placed our order at the menu speaker. She repeated the order back to us, correctly - a small caramel Frappuccino, a 6pc chicken nugget kids meal with chocolate milk, and a 10pc chicken nugget combo meal with honey mustard sauce. But somewhere between the speaker and the window, the caramel Frappuccino got deleted from our order because it wasn't on the receipt at all. My husband isn't one to make a stink about things, so he said not to bother trying to re-add it to the order. We were given the food and then passed it to the kids and told them not to open it until we got where we were going. Well, we should have checked it because once we got to our destination, we realized they messed up the whole order. Instead of 6pc happy meal, they only put 4 nuggets in her box. They didn't give my son honey mustard, but instead gave him bbq sauce. They were also out of chocolate milk, so we were given an apple juice box. Ridiculous. read more

McDonald's - Overflowing trash by the drink machine. Both ketchup dispensers were empty. - Burgers Near Me - Satsuma, Alabama

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Food was good and fast, I just used the drive thru. Got a cheeseburger for the dog, too. Staff was nice.

The food was so greasy. It makes me feel queasy when I eat it. The service was just as expected, they are nice in the drive through, but on the phone they did not even answer! The decor is just a basic McDonald's. I wish this country had healthy food. read more

Very rude staff. Cutting up while taking your order and has to ask you several times to repeat yourself because of it. Don't understand why they have to ask 3 separate times what kind of sauce you want, just to forget to put it in your bag. read more

I haven't had McD's in probably 5 years, and must say it was beautiful inside And the bathrooms were clean. We had free French fries coupons and 2 kids which motivated us to go. The French fries and chicken nuggets are the same as always but the big surprise was the chicken tenders. They were tasty especially paired with sriracha Mac sauce. All food came out hot and our order was correct. This particular location lacked service, the attendant would disappear between orders and was not very friendly. She seemed annoyed with our coupons. The customer manager, however, was friendly and even gave us some paper finger puppets. read more

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Zero stars!!! Awful. Inside was nasty, dirty tables with trash & Pop area was gross and not stocked. I ordered at the self checkout which is right next to the door and the machine didn't print a receipt and it flashed the order number to fast for me to see what it was. when I got the order I checked to make sure it was correct and had to ask for my large drink. she handed me the cup and when I filled it up there were no large lids. so I had to stand on the side of the ordering counter to wait for some one to appear and yell for them to give me a large lid. it took me 3 times asking for one before I got it. this place need to be shutdown. Food was cold, the burgers looked like the were used to clean their floor with, but based on how it looked inside they don't clean anything. save your money and grab a candy bar instead. based on how our food looked I'm pretty sure we are going to get food poisoning. read more

Very Lazy Overall. Claimed they accepted cash only, went next door to Arby's. It was closed, so we went back to the McDonald's drive thru and they accepted card like nothing happened. Very lazy workers and horrible service probably didn't want too run the card machine because their too lazy to do their job. Don't go here save your time and money by going to the mobile location. Saraland location is worse than this one btw! read more

Alicia in the drive- thru is amazing! She will do the mostest for you and has a great attitude! This McDonalds is very clean and has great staff. read more

I must say that this was an incredibly impressive McDonalds. Our service was quick, the people were nice, and the restaurant was clean. The staff seemed to work together like a well oiled machine, and everyone was dressed well. Additionally there were several people around the restaurant doing extra jobs to ensure cleanliness and overall efficiency. Normally McDonald's is not my first choice for a number of reasons, but I must admit that my experience at this location gave me hope for the future of the company. Compliments to the managers! read more

The food I get here is usually really good, fresh, and hot but I have been there several times and their credit card machines have not been working which is really inconvenient. Fair warning to you travelers. But the employees are always so nice and welcoming, it's a nice cleannplace to go read more

I love this location! Ms Katherine was an absolute God send. We stopped in for a snack while on a road trip and found ourselves having car trouble as we tried to leave. Ms Katherine welcomed us back in, served us coffee, and provided some much needed humor as we waited for the tow truck to arrive. She made two strangers from out of state feel welcomed and at peace. The entire staff was friendly and the restaurant was exceptionally clean. The iced coffee was also some of the best I've had at any McDonalds. If we're ever in the area again, we'll be sure to stop by just to see her again. read more

You are more likely to find a $5 bill in your bag than exactly what you ordered. I have never, ever witnessed a restaurant that consistently screws up like this one does. I've moved out of state and come back years later, with presumably a mostly new crew behind he counter, and they manage to screw up even the simplest of orders. CHECK YOUR BAG BEFORE YOU LEAVE! You need to open up the sandwiches if you requested no cheese, etc. because they seem to have a thorough section on screwing things up in the training manual for this location. Proximity to the interstate is the only thing keeping this store open. Drove a few miles down the road to the one in Saarland if you want McDonalds without having to audit your order and wait while they fix it. read more

Well went to get ice cream again. Two days ago they said they were out of ice cream and today they said the ice cream machine was down. You missed four sales while I was in there. Yes going to turn you in to district manager. This is an on going problem all the time read more

Not the place you want to go if you want fast food. I stood around for 15 min waiting to put in my order. It was only 3 people in the entire place. Total waste of time. The lady at the front counter was grumpy and rude. Total dump of a place. Avoid it at all cost. read more

They should force the Owner to do business here its Horrible , Horrible Service ! You gotta eat what they give you because they can't get your order correct! Pitiful service. Last time for me to Go Here with the Grands . read more

I went through one of the two drive through lanes where I sat while three other cars were waited on in the other lane. When i got to the window I asked the girl taking orders if she was new, hoping she'd say yes. She said she had been there five months. I told her what happened thinking making she would at least apologize, but instead she said she had to also get the food and when she turned back around she didn't know who had been waiting longer. I suggest maybe they close one lane for her. I would have called the number on my receipt to complain, but I didn't get one. read more

Worst McD's Ever! The only thing they have going for them is the fact that there is only one other drive thru in the area. EVERY time I have visited this location they have always been out of something... Today it was NO syrup, NO milk (of any kind), NO receipt paper, and apparently NO sausage (I didn't get any sausage with either order of my hot cakes and sausage). read more

i requested one mustard packet when i went through the drive through. the salesman, "mcjoshy boy", gave me two mustard packets!!!!! i am deathly allergic to mustard!!!! one mustard is okay, however two mustard is where i draw the line!!! never ever ever ever coming back read more

Horrible service. I arrived at 10:45 and they close at 11 pm. After they finally looked at me through the window, they stared at me as if I was doing something wrong and turned back around. Being rude will not get you far in life which might be why you work at Mcdonalds. read more

Rudest drive thru attendant ever! Attitude is crap. Will never go back. She glared at us like we were interfering with her day. And they want $15 an hr??? read more

We had a 9-hour drive ahead of us and wanted some breakfast, so we went through the drive through at 10:15 am to get some breakfast sandwiches. They said they would have to fire up the grill again and it would be about 7 minutes. I said that was fine. We got to the 2nd window expecting to wait but they handed us our food. We got on the interstate and opened our sandwiches realizing the McGriddle pancakes biscuits were hard and dried out. It was the most disgusting food I have gotten in a long time. We couldn't eat them and we didn't have time to turn around and get it corrected. I spent $7.14 on food that wasn't even edible and it just went to the garbage. I was so disappointed and so was my 7 year old. Please McDonald's, we would've rather waited for fresh food and then you could have had happy customers and avoided me posting negative reviews. Additionally, they seemed really irritated at us ordering breakfast at 10:14 am (I have my receipt). I thought breakfast orders were taken until 10:30?? This was on Memorial day. read more