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Arby's

3.4 (5 reviews)
InexpensiveFast Food

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Firehouse Subs

Firehouse Subs

2.6
(14 reviews)
2.5 mi

I asked for a Firehouse House combo on wheat. Pause...employee asks "do you want a combo"? Umm,…read more"yes, I do". Employee..."what type of bread"? Again, I reply, "wheat". Same exact conversation on my next order for a Hook & Ladder combo. My order total is $28.10. I pay, and am handed two drinks. I ask for a drink carrier. Get it. I'm handed two bags of chips for my two combos. Wait, then I'm handed one sub in a bag; no conversation; window closes. I wave employee back to my car through the drive through menu. I told him he handed me only one combo. He's stumped; says "huh"...stares at the screen; turns around to ask someone something; walks to another terminal; then he asks for my receipt. I explain again that I was handed only one sub. Employee finally says; "you have another sub coming; it's not ready yet". Seriously? I said, "You didn't say that you were bringing another, you just handed me one, closed the window and walked away". I also asked for a pickle with each side (two total). I received one pickle with one sub. I was very generously given a total of two napkins as well. Never did get my receipt back. $28.10 wasted on overpriced subs. I know it's hard to get good help but is this really the best you can do on staffing?

I placed an order on September 26. I would normally place my order to be picked up in Enterprise…read morebecause I' m in Enterprise. I live in Ozark when I placed my order I , wanted to pick up in ozark so I changed the location from Enterprise to Ozark. However when I called the ozark location she said they didn't have an order for me so I called Enterprise they didn't have an order for me either. But when I got home my card had been charged $10.70 for a meal I never got. I was told via email that the Enterprise location would be returning my payment. It's been 3 days haven't heard anything. How this transaction is resolved will determine whether or not I would recommend or return to Firehouse sub.

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Arby's - hotdogs - Updated July 2026

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