On our way heading to Florida, we decided to stop at this location. So far the best customer experience I have ever had at a McDonald's. Lisa the manager was very nice and very attentive with her team and how everything was been operated and also with how us customers where been help, the cashier was also very sweet and nice, I don't recall her name. Thank you so much for the kindness she gave me and my family and for going above and beyond !! read more

McDonald's - Thank you Lisa!! - Coffee & Tea Near Me - Ozark, Alabama

It's McDonald's, what did you expect? Super busy all the time even at 2pm when you're grabbing a happy meal to make up for neglecting your children while waiting in the car line. read more

Whew. The drive through place was packed! I joined the line and waited. I mistakingly took the second drive through. Don't do that When I pulled up to the speaker, I waited. Crickets. No one said I will be with you shortly, nothing. Two cars went through the first drive through next to me. Still nothing so I said into the speaker. "Hello, Hello". Thinking maybe the speaker wasn't working properly and I wasn't hearing it Finally a girls said just a minute I sat through 3 more cars in the first lane placing orders. Finally she asked me what I wanted. I only ordered 2 coffees, so the order was fine, but I would never go through that second line again. read more

In the drive thru I ordered an iced French vanilla latte, they read back an iced coffee, and I corrected that I wanted an iced vanilla latte. My husband (in the drivers seat, so he was speaking) attempted to explain that there is a difference between a coffee and a latte; the person then disappeared for several minutes and returned to say that she had asked and learned they are in fact different. I told my husband to forget the latte; I didn't trust them to make it right. He knew I wanted coffee so he proceeded to order my iced French vanilla latte. The lady asked if I wanted it cold. I said again yes - an iced latte should be cold. We also ordered 2 sausage McMuffins and two oatmeals. At the window we received two sausage McMuffins with egg (we didn't want egg), we also received two oatmeals without spoons, and a HOT latte. Don't eat breakfast here. It will disappoint. read more

McDonald's - a hand holding a cup of coffee - Coffee & Tea Near Me - Ozark, Alabama

Best McDonalds I've been to. Speediness, friendliness, service, assistance, and cleanliness. The full 9 yards. They are great and well staffed. read more

I will give an extra star because the service was pretty quick and the staff very friendly. However this place needs some work. To start, the men's restroom had a ton of flies. Yes it is a bathroom, and as far as appearances go, it looked pretty clean. But something needs to be done to remedy the fly issue. Perhaps more bothersome was the fact that the soap dispenses was completely empty. So I can guarantee the male employees had not been adequately washing hands. The bathroom was the worst, but the fly issue also extended into the dining room. I was somewhat concerned about my food because of the lack of soap. They also messed up the order in that we said to-go and it was prepared for dine-in. Not a major issue like the cleanliness/fly issue, but still not thrilled with this McDonalds. Convenient location right off 231 (or left depending on the direction your heading). There is a playzone for the kids, located outdoors. Friendly service, but keep the soap dispenser full so we don't have to worry about dirty hands and please remedy the fly issue. read more

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Nice visit. Service was great. Food was hot. Very clean and organized. Staff was very friendly. Great location.

This McDonald's sucks. Never got our order right, have to go inside if using the drive thru bc items are missing or cold. Overcharged last time I went and refused to give me refund when I could prove I was overcharged and didn't order or get what they charged me for. read more

From reading the reviews, you would think this is a terrible place. But from my recent experiences (Jan 2019 and on), this is now one of the better McDonalds. They excel in speedy service. They always have personnel cleaning the place. The food is typical McDonalds.. you should know what to expect when you order it, because that's what it is. McDonalds. read more

Just got home with our food and we were missing a sandwich and a hash brown. Most of our order was handed to us and we were told five minutes on another sandwich. We received it then left. After realizing we were missing the egg McMuffin and hash brown, I looked at my receipt and noticed that we had an up charge for a drink that should have been included with one of the meals we ordered. Not very happy with this visit. After this, I don't know if we will go back. read more

Very sad that this prime location of a popular fast food restaurant, especially a family friendly one, has been allowed to go downhill. I've given feedback and complaints to managers & corporate in the past and I could see some adjustments were made. However, in the last 6-9 months things have gotten steadily worse. We often experience long waits even when there are only 3 customers in front of us, with 4-5 customers pulled over waiting over waiting on their orders, yet when we get our food it's barely luke warm. One wonders what was going on to cause this to move so slow since the food was cold, obviously food wasn't being prepared. Twice we've received sandwiches we've had to finish cooking when we got home. Today there were 4 customers in front of us in line. After we finally got to order, we waited 5-10 minutes to pick up our food. The girl handing us our food didn't say a word. She gave us 1 napkin, even though we ordered 2 meals, and no straws. After asking, she finally shuffled around and handed us 3 straws. My husband's burger was cold and my nuggets had obviously been in the warmer way too long with the oil having soaked through the box. My husband went into the store to let the manager know about the issue. The manager didn't show much concern, simply pitched the burger and yelled back to cook another. Obviously, by the time the burger was done the fries were cold. For some reason, over the past 6-9 months the parking lot has turned into a regular local handout. Groups of people congregate in the parking lot afternoons and evenings, some speeding through the parking lot. We've lived in this area for over 30 years and don't recall seeing this sort of activity before. We know prior managers had a good rapport with the local and state police who made regular passes through the area. Perhaps that doesn't happen as often anymore. We aren't sure. We've only noticed the concerning change. We will be skipping this store in the future. There are many alternative restaurants in the immediate vicinity. Hopefully some travelers will see this review and save themselves some angst while traveling through this area. I also hope the managers and owners of this franchise take note of the reviews and feedback people are sending about this store and take some corrective action. This used to be a good McDonald's to take children to for a fun, quick meal. read more

This place is disgusting I ordered a quarter pounder with cheese and it took me half an hour just to get my food and once I got it someone put a cigarette in my burger and I was so disgusted and I am never going to go back there the employees were rude as well one star read more

Not what you should expect. One out of every four customers returned with errors on their order. While in the dining area you could see a lack of cleanliness where cob webs hanging from the walls and ceiling fixtures. There was a lack of control behind the counter, where workers were laughing and joking around and not paying attention to the orders being received. Even though this facility was recently remodeled, it should be torn down or owners/management removed. Does not meet the standard of expectations a customer would normally expect. read more

This is the worst store I have ever went thru I thought when they updated this McDonald's it would get better but in fact it has gotten worse they get the order wrong and the food is cold and the drive thru is a joke never will I eat there again.... read more

Place has really gone to crap since owner change. Food is served old and dry, and can't seem to get order right but maybe every 6th time. Last time I went I ordered a quarter pounder with cheese plain. They dressed the bun all the way, realized what they did wrong, and wiped the condiments off and served it to me. I served it to the birds in the parking lot. Haven't been in close to a year. Won't go again. read more

I order 2 McFlurrys , which may I mention, is a blended ice cream with add ins. When I received my mcflerrys, they were not blended, and just had A couple m and ms piled on the top??? That's not a McFlurry. Disappointed read more

Never open, never get my order right. Found a dead fly in my iced coffee and never went back.

Service is slow and seems to be poorly trained. I have personally had my orders wrong several times

Will not be back. On multiple occasions they have messed up our orders. One night it took them 3 times to get it right, that was the last straw! read more

The worst, poor and unfriendly service. My order is always wrong and no matter what I order I always have to pull aside to wait. I stopped going there a few months ago due to the frustration of having to repeat my order several times and they still get it wrong. Then you get to the window and they just put the food out the window. No "Hi" or "Thanks" or anything. Customer service is dead. I put in a complaint to corporate and they just sent me coupons.... They need job and customer service training. read more

As a local I would not recommend travelers to by pass this crap hole. They have had many many complaints about the food being under cooked, wrong, & sat too long. They have also complaints about the workers and their attitudes towards customers. People have contacted the franchise's owners and corporate about this store and nothing has been done. Travelers and new people to the area should go to any other restraunt in town but this one. read more

24 hours but at 4 am the drive thru employees blocked off the drive thru and when I drove by the windows and looked inside they were just standing around doing nothing. Great read more

Before they remodeled, the children could play on the beautiful playground, and I could sit and relax. Now....they cater to in and out customers that usually get what they DIDN'T order and these customers have to come BACK IN to complain to get it right!!!!! Like they mess up every time I go in there. Save your time....wait to get to Dothan or Montgomery! This IS B A D read more

The McDonalds in Alabama exit 181 has the worst service I have ever experienced at McDonalds. I ordered 2 egg McMuffins, waited 20 minutes and still no food. I asked for my money back so I could go elsewhere. The manager wouldn't even look at me much less apologize!! read more

Such a dump. Employees act irritated, and never get the order right. Spend 20 dollars at a time to feed my family and literally get less than half what I ordered even though I paid for it, eventually you get sick of having to go back for them to get it right. read more

I was visiting family this past weekend and we to this McDonald's twice. Very clean and updated. The food was great. Service was excellent. Forgot to fill out my survey but Bobby took our order and he was so professional and made the experience great. Thank you! read more

Went to the drive-thru at McDonald's in Ozark, AL at 10:03 PM on Friday (11-3-17). There are 2 lanes for the drive-thru with a sign posted "Any lane - Any time". There was a barricade on the left side lane. The person that started talking when we got to the menu sign said, "Would you like to try our new Buttermilk Chicken Tenders?" We asked for an order of the tenders & the rest of our order. The person working the drive-thru said they aren't available. We are out of them. Made our order, then to window #2 to get our order. They instructed us to go to parking space. #3. Sat there waiting for 18 minutes & still didn't get our order so went inside to see where our order was & the employee said he couldn't find us, He never came outside to look for us so I said I was in the spot that I was instructed to go to. He never apologized. The store is filthy, clean food trays lined with paper stacked on the floor behind the counter and an employee moving them out of her way with her filthy shoe, can see in the cooking area from the order counter with scraps of food laying on the counter where they are cooking. This store is totally disgusting Won't be going to this restaurant again. read more

Since this location has been rebuilt, this is the first time I have complained about my experience. When they first opened their doors, the atmosphere was inviting, the tables and chairs were very modern and the staff were new, friendly and clean. But tonight, me and my husband went in and they had a new employee working. He messed up three items on our order and charged us more. We let it go since he was new but what made it worse was that the lobby was filthy. The trash was overflowing, the drink area was filled with ketchup spills, straw wrappers and there was melted ice and soda everywhere. The floor was dirty with food and trash. It really surprised considering there were 2 people other than myself eating in the dining room. They had time to clean up. But what do you expect? It's fast food and better yet, McDonald's......(you had one job....) read more

Jealous I can't go back home to experience the newly rebuild McDonald's but either way the food here was great, and as far as I can remember I used to love asking my parents if I could eat here. McDonald's has always been a favorite. I don't have much to say, the burgers are good, the fries are good and that's all it takes is good management to run an eatery and to have clean, friendly workers. Awesome. A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ read more