So if I'm being honest , not really sure how Arby's remained opened all these years. But glad they are . It's very rare that I find myself here simply because their apple turnovers are amazing . I typically come first thing in the morning right when they open . The store is always clean and the staff is friendly . The morning is the perfect time to come for the apple turnover because they are nice and fresh ! If you're going to come to Arby's don't forget to get your turnover . read more

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I was disturbed by my visit to the Langley Park Arby's so I resolved not to return there. This location is closest to home so I dropped in to pick up a sandwich. I was surprised there was no drive thru! Park and go inside to order? What kind of place is this---unheard of! The interior was clean, modern, and well maintained. The two cashiers were attentive and wearing masks. There was a plastic shield between customers and employees. Even a table was placed so you don't get too close to them behind the counter. The cashiers were both super friendly and helpful; it was almost as if they were being extra nice because they knew I had a poor experience at another Arby's earlier in the day. Both were competent and knew how to operate the register, understand their point-of-sale system, and know how to process a gift card with zero difficulty. My food (French dip sandwich with extra provolone cheese) was ready within seconds. Two entrances make getting in and out easy. The dining area was sufficiently spaced out for seating. I will definitely return to this location. read more

Poor customer service - unfriendly and mean attitude provided by the female Spanish cashier. Threw my roast beef sandwiches into the bag not putting napkins or sauce as if I was bothering her. The place was not busy. Customer service training is badly needed here! read more

GREAT PECAN CHICKEN SALAD SANDWICH TOO. Only issue we have the images advetise website/tv ain't the same size ? The bread was not the contents. Misleading Ads !!! read more

Arby's - Sandwiches Near Me - Laurel, Maryland

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Pros: Friendly staff Hot fresh tasty fries Cons: Filthy Establishment Cold food. The resteraunt was filthy, I mean FILTHY. The young guy behind the counter taking orders was very nice and courteous. Everyone knows I'm not a fast food kinda guy but I do like The Arbys Beef N Cheddar. My wife and I stopped for lunch last minute. My wife got The Ham n Cheese Slider which she said was very good. Of course I got The Beef N Cheddar which I love but it was Ice cold. I didnt ask for another one because the line grew very long. The only thing about my mean that was good was the fries were fresh. read more

Healthier choices for fast food is always a win! I always have valued that about Arby's. I don't have a gluten-free burger, but there are awesome salads with crispy chicken or whatever. Great flavors of thick creamy shakes. And these are some of the best fries EVER invented!!! Layers of thinly sliced meats and a variety of cool toppings! One of my favorite sandwiches is the Rueben! Sauerkraut, roast beef, creamy savory dressing... toasted bread. Mozzarella sticks with cheese pull that's on point! read more

Arby's - Sandwiches Near Me - Laurel, Maryland

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Order the dip and there was literally no au juice to dip in! The whole sandwich is predicated on the au juice!

Horrible service and funky smell. Had to wait for the cashier to stop playing on her phone to help customers in line. By then the smell killed my appetite. If you want to try eating here you may want to wear a mask and get your food to go. read more

Checked into the local Arby's restaurant in Laurel for a roast beef sandwich and as usual it was fantastic. I always order Swiss cheese on top of my sandwich and got waited on and 30 seconds had my food in one minute later. I have a sales job so getting back on the road quickly is important to me especially when the food is good read more

Arby's - Sandwiches Near Me - Laurel, Maryland

Visited store received cold fries and when I asked for napkins I did not receive with my order, the Mexican speaking manager that was barking at all the employees told me the napkins I saw were the only napkins she had for the week. I believe Arby's untrained manager believes I was the reason she was delivered napkins; when I was the customer. That manager needs Customer Service Training. This is the 2nd time I visited in 3 months and she is unaware there is a "C" in CUSTOMER. read more

I've come twice now for this spicy fish sandwich and I gotta say it's ridiculously delicious and fresh. I've had a roast beef sandwich too and it was cooked perfectly. The food is hot, perfect fries. The iced tea is fresh brewed and I can mix sweet with unsweet which I love to do. This is a great Arbys in my opinion. It's in Laurel Maryland. They're doing it right. read more

Even though I'm trying to cut back on eating fast food, this is one of my favorite places. Their selection and sandwiches is a lot bigger than your average burger spot. Plus I like the fact that they always have what seems to be a really good deal. Today went for the two fish sandwiches for five bucks. It's a really good deal, you can get regular or cajun. The fish itself is pretty good size. It's not a tiny filet. Another reason I like Arby's is because I like their slogan. It's true they really do have the meat! This particular site had very good service and was very clean, especially since I came st lunch time. Le I said I try not to eat fat food too often, but the next time I get the urge, Arby's will be at the top of my list. read more

The food is always hot and fresh, and the latest updates to the menu have been pretty good. It's not just roast beef anymore. In fact, I rarely get beef these days (save the occasional gyro). And the curly fries... well, I don't have to validate curly fries. It is its own validation. The location isn't great, especially if you're coming from the west heading east on 198. Very busy intersection right there with Route 1 crossing over. Great location for business I suppose, but bad location for nasty traffic if you're driving. Also, they don't have a drive-thru at this location. Not really a terrible thing, but keep this in mind before visiting. The inside is pretty clean, though, and the staff is usually friendly and helpful. Be nice to them! read more

I will admit, initially the service was OKAY, not spectacular. But, this Arby's was lacking something when I walk in the door. It was missing a cashier who paid attention. First off, my wife ordered her meal of chicken fingers and a medium drink, which she had a coupon for. My wife mentioned she had a coupon, but the cashier said she had already rang the order up. The cashier could have corrected the order, but failed to do so. Secondly, my wife got her soda, but once again something was wrong. The soda was flat. The good that came out of this was one of the cashiers said she would get her a different soda (not what she wanted). After everything was rung up and completed, the cashier never gave my wife her coupon back. What threw me for a loop was the fact they weren't busy but they took forever to make the meals. It was maybe a few people in the restaurant and plenty of staff to have everything under control. Unfortunately, this was not fast food. It took at least 5 minutes to get our meal. My sandwich looked unappetizing. Cliché to say, but it look NOTHING like the picture. And to add, it tasted like a hotdog. read more

Arby's - Not a good looking sandwich and it tasted like a hotdog - Sandwiches Near Me - Laurel, Maryland

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The venue was so dark inside you would've thought they were closed. The only reason why I continued was because there was another car parked out front so I assumed someone was inside. Fast Forward inside I was the only customer, I ordered a beef and cheddar and expected her to ask me what size fry but to my surprise she didn't. Before I could ask about the fries another employee came from the back yelling we don't have any fries. So I'm thinking in my head okay they are not going to make anymore fries, the venue didn't close until 10pm and it had just turned 9pm. So I just decided not to ask anyway the roast beef seemed old, I didn't have any fries and she didn't even ask about a drink, it was just an unpleasant experience overall. I guess Arby's doesn't want my money, I won't be back. read more

New management has improved this store immeasurably. The food is hot and fresh, the service is much faster, and the overall experience is better. I have been coming here for nearly 30 years, since I first moved to Laurel, and it was good, then terrible. Now it's good again. The store was recently renovated (perhaps why another reviewer thought it had permanently closed), and is clean and bright. Parking can still be a problem, unless you see the large parking lot behind the building and see that they also have an entrance on that side. They don't have a drive-through window any longer, but that's not a big problem. They do close at 10 pm which might be early for some. read more

Arrived at 4:59PM. They would not honor the 2-5 PM deal because their clock was off. Their wall clock even said it was before 5PM. They were very rude about it. Don't eat here. read more

This review is for Arby's, 225 Gorman Ave, Laurel, MD 20707. If you're looking for horrible customer service, an attitude, and zero communication skills go here. I ordered my meal and attempted to pay with a $20.00 Gift card. The card reader kept saying "reader error". The kid at the register had no idea what to do and could barely talk. Once the manager (short older Hispanic woman) came over she immediately had an attitude. She tried to tell me there was "no money on the card" (not true). I told her it says "CARD READER ERROR", not insufficient funds". She came around from the counter after telling me to swipe the card another 10 times and she had the same issue. She then returned to the register and said "give me the card!". I did, she manually entered the card number and it worked! She handed me the card back, did not say a word, bagged my 2 sandwiches without the drink, and slide the bag to the other side of the counter, still not saying a word. She turned around, started filling other orders and never acknowledged a thing. I had to ask the kid (who stared at me like a deer in headlights) for my drink cup. Seriously, how do these people get hired? Hopefully Corporate reads this because there are a ton of fast food restaurants in the area, they're not the only game in town. Customer Appreciation training is sorely needed. They need me more than I need them! They need to change their slogan from "We Have The Meats" to "We have an attitude and would love to piss you off". read more

We had come all the way from College Park after a Maryland basketball game to eat at Pasta Plus. Seeing how long the line was, we decided to stop at the Arby's adjacent to Pasta Plus to use the restroom and get a drink. The store was pretty spotless, and the staff was very hospitable. The parking situation is a nightmare, however. read more

Have food sanitation laws changed? Two workers at the front were taking money at the counter and putting food into bags....WOTHOUT GLOVES. I saw 3 workers total during my visit last night....none of them were hairnets....disgusting considering that I got a hair in my food at the Jessup location last week. I laughed at myself for paying for germs. read more

Another place where I really enjoy the food and the customer service, but it's hard to constantly spend around $11 to $12 for my lunch breaks. The staff quickly rings your order up and gets you on your way. They seem to be very motivated every time I come here. I usually dine in when I eat here to avoid disasters in my car. They could definitely use a remodel. For instance, they could make the dining area a little bigger because it has that cramped in feeling where you can hear everyone else's convo also. The outside reminds me of 70's Las Vegas strip with the old school sign. I have recently fell into the habit of waiting until I get coupons in the mail to eat here. You can get some pretty good deals via that route. I had one yesterday for $3.99 for a Classic Roast Beef Meal. I felt as though I saved at least $5! When it gets down to the nitty gritty, this store while outdated, does produce a very good product. But the question I would ask is how much can I afford when eating out? Sometimes, those $1 menu items at other places may be too tempting! read more

I like Arby's. Their food is good and the restaurants are usually on point. This one is an oddity though. It's fairly clean inside but it's rather small and there is no drive-through. What I didn't like: the service was slower than usual, the two sauces I tried to get from the self-serve dispensers were both out, and there is no self-serve soda machine. It wasn't the worst fast food experience I've had, but they could do better. read more

I saw commercials for Arby's new chicken pecan salad sandwich I agree with another person's review about the bread being heavy but the main problem is there is so much bread and so little chicken salad with so little chicken in it I threw away one of the pieces of bread and ended up having a half a sandwich I asked for sweet potato fries for a change they were cold overdone and there were very few of them so I had to heat them up which made them more crispier it was the worst meal ever and it starts at 9:09 so with tax it was over $10 the other day I ate at Mel's diner, had myself a burger and onion rings that were to die for very felling along with an Oreo cookie shake so good this was a disappointment because I'm not even sitting down to eat I'm taking it to go for 10 bucks and out of that I get overdone cold sweet potato fries and a pretty crappy full of mayo very little meat very little anything but bread sandwich. I have to say very disappointing very sad Where's the filling is somebody there out to get me what is going on Arby's never will I shop or eat with you again your sister company Hardee's used to have some good peach cobbler dessert what the heck happened to that I don't know but your food isn't food, it's crap!!!! inadequate poor prove too high. Wake up Arby's your aren't cutting it! read more

This place looks like it was nice a long time ago, with well thought out decorations, but clearly it's gone downhill since then. Seats are worn, the walls look aged, and the place felt just desolate. The bathroom is down a long hallway with windows on one side of it, and that segment felt like an airport, weirdly enough. However, the service was fine, and the food was good, which is really what matters in the end. read more

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This Arby's is horrible! The chick behind the counter (Lilliana) was so wrapped up in her phone reading text messages and answering calls, I had to repeat myself 3 times for each item I wanted. I ordered a Jamocha shake and the person didn't even mix it very well. I ordered an apple turn over and as soon as I got to the truck I took a bite and it was so stale and the icing was hard as a rock. I ordered potatoe cakes instead of the other stuff. They are "cooked to order." I get home and it's not cooked in the center...isn't it timed cooked? I go to eat my beef and cheddar sandwich...the bread was stale, the meet cold and the cheese tastes like it was cold and burnt. You call the number on the bottom of the receipt and it's the same damn person that was behind the cash register saying they gave us good food. Also while standing there waiting for my food, 2 other customers came back in to get their fries that everyone behind the counter forgot. I live really close to this place so there's no way that my food should have been that cold/bad. Hell I walked right outside and it was crap. If I had time I would have went back showed them this crap. Save your time and money, go somewhere else. I threw away $20 just to eat regular sandwich. read more

Fresh and made to order Staff friendly they give a military discount. The dinning area is very clean. Onion rings were delicious. read more

Went in to buy lunch. Was going to get a meal. Asked to add onion rings, told out of them okay well cherry turnover. At that point afraid anything else that I requested they would be out of that also. Canceled order and left. read more

This is by far, the worst Arby's in the area. Everytime I go,I regret not heading to jessup. Nevermind the poorly decorated and confusing dining area. They never have chicken ready, so you have to wait for them to cook it to order. Which would be fine, if this wasn't fast food. They dont have regular fries, just curly. The customer service is terrible. They seem to be terribly bothered serving someone, maybe customer service isn't the job for them? read more

Poor service. Staff does not care, food was mediocre. If I wanted food that was cold and mediocre, I would ate the wife's food

This is the worst Arby's I have ever visited. They never have regular fries (only curly fries). They never have the chicken ready. Had to give my order several times before it was correct. Needs to be remodeled and manned by persons who know how to treat a paying customer. No drive thru. I suggest that if you can avoid this Arby's to go to another, you should. This Arby's is below standard (personnel included). read more

Very bad so called Arby's employees are rude and the food is nasty will never eat here again

The last time I visited an Arby's was about 15 years ago when Alex Trebek was promoting 5 Beef 'n Cheddar sandwiches for 5 dollars. As I recalled, it was a mediocre chain offering mediocre food, so I admit that my expectations were low when I visited it this evening. But dang, I was very happy with my food. I ordered a large beef n' cheddar, a reuben, and the pickles-&-swiss Hawaiian roll sandwich. Each was big and very tasty. The Reuben was restaurant-quality. My order was prepared quickly and accurately. All-in-all, this was a very good fast-food experience. read more

I went to Arby's June 27 2016 at around 1pm as i walked in I was greeted by an employee at the front register his name was Blessing i cant forget that name. He asked me how was my day and even carried a small conversation with me after taking my order. Blessing was very helpful being as though i walk with a cane, he took my bags of food to the car for me helped me get into my car. i just wanted to thank that young man for all his help. read more

I LOVE Arbys, but this location is not up to their usual standards. They managed to mess up nearly every part of my order. I was ordering for four different people so I went inside to order instead of drive-thru and they still messed up everything. This included charging me for things they didn't even include in my bags. The employees were also totally rude and distracted, even though I was the only person there. read more