I went through the drive thru and placed my order. They were very friendly and they asked me to pull into the parking. I parked and they were out by the time I put my car in park with my order. Everything was fresh and the order was correct. read more

The food is what you'd expect of an Arby's nothing outstanding but thats not the problem. Their customer service is DRASTICALLY lacking. I come in with a coupon for the family feast expecting to chow down on some yummy mozzarella sticks but to my surprise there was onion rings in the bag. I go up and who I'm assuming was the manager was a major jerk. I explained the situation how the coupon said mozzarella sticks and she called back for them and rolled her eyes at me. She barely let me speak or anything. Not a pleasant experience. They need to make sure they keep the CUSTOMER'S OPINION in mind! read more

This Arby's is usually pretty good. But recently these last few months have been terrible. April 2019-present (July 2019). I spent $6 to get 5 tenders which before April were usually larger than 4 sauce cups in length. Nowadays I keep getting tenders smaller than 2 sauce cups. This is ridiculous. I've seen chicken nuggets from Mcdonalds bigger than these tenders. $6 for 5 little nuggets is the biggest scam ever. At least McD's gives 20 this size for $5. AVOID THIS ARBYS AT ALL COSTS. Super disappointed. The Current Manager is Jessica Ansohn. Clearly she disrespects her customers. I hate leaving 1 stars and this is the first time i ever have. read more

Arby's - Smallest tenders ever - Fast Food Near Me - Chandler, Arizona

So this our first time at Arby's. We even told the drive thru worker because we were excited to be there. We had some questions about our order and the girl at the drive thru window was very rude. We just wanted to know why our order was over $30? When I asked her why she would talked over me, and told us it was because the size. So we requested for the smaller size instead. I wanted to ask her something els, but she rolled her eyes as she walked away to change the order. You could tell that she was very annoyed. We felt very uncomfortable with the whole interaction. So we just drove away. So be aware of terrible customer service. read more

The guy In the window, taking orders, has a "mustache" needs to stay the kitchen. The kid's got an attitude. I asked a question he gives one word answers, and his tone of voice I would expect from a 6 year old you asked to stop playing Fortnite. I just moved to the area, and really enjoy the food. Normally service is pretty good but if I gotta see him in DT when I go I'll just cook at home . Other than that everyone else is SUPER nice when I go there, 10/10 would recommend. read more

I had such a wonderful experience at this location! Amazing customer service, they were laughing and smiling, remade something that WE ordered wrong! Whoever was working today especially the woman at the register and the manager: thank you so much!!!! read more

No surprise at all this Arby's has 1 stars allllllll over , Brandon is a clown messed up my order after waiting for 15 min then has a attitude about it . Makes sense why he's working at Arby's ! read more

A couple of friends of mine have raved about Arby's Pecan Chicken Salad sandwich which is only available during the summer months. Was visiting one of these friends so thought I would pick up a couple of sandwiches for my friend and a couple for my self. What a disappointment !!!!! AND my friend who had had this sandwich before from a different location said the same, major disappointment !!!! The sandwich had w hat seemed like a small ice cream scoop of chicken salad in a small area in the center of the sandwich. Cutting the sandwich into four pieces, one piece had NO chicken salad on it at all !!!!!. Also ordered the Jamocha shake, tasted, to both of us, just like vanilla........ In my opinion do NOT go to this Arby's location am sure you will end up being very disappointed. I can not imagine that they only make one sandwich badly............. If you do want to experience Arby's on Arizona Ave & Warner in Chandler I wish you lots of luck. read more

Went there for lunch today we live close to this Arby's and I love there food. The food was okay however this restaurant wAs so dirty! The employees appeared to be standing around. Well anyway not sure I will go back if the dining room is filthy I can't imagine what the back looks like! read more

An absolute joke. Rude staff & said they didn't have "enough roast beef" to complete my order.

I have been eating at this Arby's for a couple of months now. I have always walked into the restaurant in the past but on Friday I went through the drive thru. A very odd and rude girl named Celeste took my order and then proceeded to scream at me when I came to the window. She screamed the amount owed and then walked away. I waited for her to return then she whipped the card out of my hand and ran it through the register. As she handed me my card and receipt back I took it and then she screamed "did I do something to upset you" in a very condescending manner. Then she brought my bag of food to me and was rude again by screaming that Celeste was her name if she wanted to report me and laughed. The whole interaction was bizarre. I will go in next week and speak to the manager, who is always very nice, and tell her what happened. This girl should not be working at Arby's or anywhere until she gets mental help or deals with her anger issues. Yikes! read more

My boyfriend and I come in for lunch we walk in and one of the workers is on her phone face timing Some one and there's a little girl at the register and the employee is making fun of the little girls outfit. incredibly disrespectful... The girl working the register is super rude and we get you hate your job and life but while you're clocked in have some pride and take your job seriously... read more

My brother who now works across the street suggested we try this location again because it looked like a lot of cars were there at lunch. After over two years and 5 or more bad visits spaced out every few months, we figured it was about time. The staff wasn't fooling around and giggling this time. They were professional and trying their best. The roast beef wasn't burnt! And the tables were clean! And I'm proud to say we're going to become regulars again. Don't know what was wrong with them before. Maybe it's different management or staff altogether now. read more

who is the idiot running this restaurant? I drive up at 10 pm on a Friday night and try to order through the drive through. The dining room is closed and there isn't any othe people at the restaurant. The server tells me they aren't taking any orders unless its through their phone app. I asked why is that? They reply "due to staffing shortages, we are only taking orders if you use our app. so I replied "you have no customers here, and I am at the drive thru... so I have to download your app, send in an order, and get back through the drive through to get an order?? yes.... are u f'n kidding me!!! So I went next door to Jack in the box and put in an order. I then sat in my cat to eat my dinner. I observed four other vehicles drive up to Arbys to order. They all then drove away and went to Jack in the Box. So Arbys is turning away customers because they are either too lazy or too stupid to run a successful business. I will never go to anothr Arbys again!! And to think I worked for Arbys as a kid. read more

Went back..big mistake! Curly fries burnt, chicken burnt, and honey mustard on a Cordon Bleu sandwich that is supposed to have mayo. HORRIBLE DINNER! And of course no one will answer the phone to complain too. read more

Super nice staff. Random craving for arbys and really wanted a shake. The machine was down and the guy was so sorry he insisted I chose a turn over for free. Great customer service from all the staff read more

I haven't been to an Arby's restaurant since 2003, really nice updated menu. Clean and friendly store.

My friend and I just experienced the absolute best customer service we've ever experienced at ANY restaurant-let alone a fast food restaurant! The lady who helped us was Faye. She came to our table and asked if we needed anything and even took our trash away. She was pleasant and made our meal enjoyable. Quite honestly, we were shocked to receive such excellent customer service. Thank you, Faye!! read more

I second that - excellent customer service! By far the best I've experienced in a long time. Every employee treated each customer with respect...from the moment they walked in, during their meal, and right as they walked out the door. I couldn't believe what I was seeing! And I even witnessed a couple times where an employee helped another employee out - true teamwork. Oh yeah, the food was good too :) thank you, Arby's! I will be back. read more

If I could give a negative star I would. This Arby's is the worst when it comes to customer service. If you are looking for the normal inviting hospitality you get at Arby's don't stop here. The owners need to have pride in their employee selection from the top down. Clearly I will never be back to this location. read more

Great and kind staff, quaint, and clean. Personally everything I look for in a restaurant, plus the food is delicious

I was a bit skeptical as I was driving up as there were only 2 cars in the parking lot which I assumed belonged to employees. I placed my order and prepared myself to not be completely satisfied, but when I reached my hand in that paper bag, and the curly fries burned my finger tips, I knew I'd made the right decision! My fries and bacon Swiss chicken sandwich were FRESH! There's no name on my receipt. It just says Employee #8; so whoever employee #8 is and also whoever cooked the food, thanks! read more

So disappointed. Went here at 9:35 and the guy ignored me completely. (Closes at 10). Even blew off the next guy in line to prove my point. Fast food is guaranteed a death sentence. Good bye. read more

This Arby's sucks. They've given me cold sandwiches two separate times and they're poorly slapped together..it's literally bread and a chunk of meat idk how u can screw that up read more

It was about 5:30pm in the evening, sun about to set. What I was really craving was a cherry turnover. Unfortunately, they were in the process of being made and I didn't want to wait. It was my personal choice not to wait. However, the manager and I didn't get her name. Very sweet, kind, caring, and most of all bubbly and personable waited on me. She apologized, which she didn't have to. Most of all, I was pleased with the please and thank you. Which is very rare in today's world. read more

Accurate orders, great tasting food, friendly service. I highly recommend dining in as the atmosphere inside is warm and welcoming.