Maybe this was just an isolated incident, but on Tuesday May 3, 2016 around 6:45pm my spouse and I walked into the restaurant to grab a bite while waiting on a colleague to arrive. I ordered the onion rings, my fav of favs on the appetizer menu. The wait was longer than we typically wait at an Arby's. The staff was extremely busy. We have to wait for a while because it seemed as if no one was sure who was supposed to be at the register. But for the 90 minutes that we were there, smoke (yes SMOKE) filled the dining area from the fryers being WAY too hot! My onion rings looked like old worn tired treads and they were so full of grease that grease saturated the cardboard container holding the onion rings, totally unfit to consume!
We did find out from one very nice young lady who took our order that the assistant manager, a man by the name of Mr. Campbell was sitting in the restaurant with two other management female staff. The young woman who took our order told us that she apologized for all of the smoke in the restaurant, but Mr Campbell was aware of it, that it was supposed to be fixed, that they had no notice or idea as to how soon it would be fixed, but the smoke rolling from the prep area to the lobby had been like that for more than just that one day.
The fryers smelled as if the grease had not been properly drained, and even from the customer counter it looked dingy dark brown. I was afraid that something could catch on fire, not to mention triggering some kind of respiratory emergency for people who might walk inside to dine in. Others had noticed the smoke, but I was the only one to say something about it. There was no explanation other than the ventilation system was not operating properly, that they were told by Mr Campbell not to open the drive thru window or a even crack a door because of health code violations. The REAL health code violation was worse inside with all of that annoying smoke! No excuse for that...we'll never go to that restaurant again! (If you value your lungs, neither should anyone else.) read more