I would definitely recommend this place. Having a radiologist in the room during your exam and not…read morebehind a computer screen was SUPER helpful for why I went there. Having someone to openly discuss care with (even though my regular OBGYN wrote the referral) was a game changer. Yes, the parking was strange. Yes, the party happening between my legs in stirrups with 3 people was... different. But truly having a dialogue with medical professionals in that situation really made all the difference. I left with answers and feeling confident as to how he got those answers in real time.

I went for an abdomen ultrasound and got a callback from Dr Raman in next couple hours discussing…read moreabout my reports. Dr Raman is very knowledgeable, expert and very importantly, empathetic and listened to all my concerns and replied to everything to my satisfaction. I have never seen this level of treatment anywhere else. Staff is nice and listen to concerns faced and do due diligence in their work. They truly care about their patients. I will consider going there again and also recommend to others for their radiology tests.

This review is super overdue but, Veronica at the front desk was very nice, and even though there…read morewas a situation where they were backed up, they still stayed to help me with what I needed. Veronica also made sure we had water and snacks since it was late, I really appreciate that she cared enough to. The operation worker was also very kind, she was gentle with instructions and very welcoming.

I had a very frustrating experience with scheduling at this imaging center…read more About two hours before my MRI appointment, I received a text message informing me that my appointment time had been changed. I later learned that the appointment was being moved because the scheduling department had accidentally double-booked the time slot. What was especially frustrating was that my physician had specifically ordered the MRI as STAT, yet my appointment was still rescheduled because of an internal scheduling error. No one contacted me to discuss whether the new time worked for me before making the change. They also didn't attempt to reschedule the other person's appointment yet reschedule mine which was marked urgent. After a challenging conversation with the scheduling department, I explained that my physician had requested the MRI be completed as soon as possible. I was then told that an earlier appointment at 10:45am could be arranged. However, I later discovered that they had actually scheduled me for 2:15pm, a time I had repeatedly stated I was unavailable. When I called back approximately 30 minutes later to correct the error, I reached the same scheduling representative. They acted as though our previous conversation had never occurred and they had no memory of talking to me just 30 minutes before and insisted that 2:15pm was the only available option. No effort was made to resolve the issue or honor what had been discussed and agreed upon earlier. Ultimately, I had to call the Los Gatos clinic directly to find an appointment time that worked. During that conversation, I was also informed that my copay would be $420, which was significantly higher than the $130 I had been told by the scheduling representative. The MRI itself may have been fine, but the scheduling process was disorganized, inconsistent, and unnecessarily stressful. Patients should not have to navigate conflicting information, scheduling errors, errors in cost amount, and last-minute changes, especially when the examination is needed promptly for a potentially serious medical concern.

I would like to say that Joseph is one of the best there is in helping others. On this particular…read moreday, I was feeling very worried about my condition and really wanted to get an ultrasound in order to make an emergency decision. With the weekend coming up, I was unable to reach my own doctor and even Urgent care was booked for the rest of the week. I checked on Yelp and found Josephs great reviews and sent him a message about my condition. He immediately responded and told me he could make time at the end of his work day to help me do the ultrasound (knowing my condition). Whats really great is that I could pay out of the pocket at a great price without worrying about my medical insurance limitability, which most places will not take. On the same day, I drove to his office in the afternoon and met him. I told him about my worries and he was just so understanding, comforting and told me he would do his best to find any issues and would even provide a note to emergency in case he found something that needed immediate attention. As we went through the ultrasound he kept reassuring me about things, and did a super thorough scan of the area I was concerned about. He provided me with a lot of information, including images I could take home and a report that was sent to me within a few hours. I learned a lot about the scan and felt like I was under the care of someone who really wanted me to pull through. I feel he goes 100% in the work he does! I'm very grateful Joseph was there for me on this day and I don't know how I would have coped if I didn't find him here on Yelp. He is one of a kind and one of the Best there is in service and caring for patients. All around super cool person and truly a gem, Blessings!

Just had an abdomen ultrasound done today by Joseph who I found to be very professional,…read moreknowledgeable and friendly. Joseph has over 20 years of experience and it shows! He was very informative,answered all my questions, and explained the images with details. Smart Health Screening is an out-of-network provider under my insurance but I decided to go with it because nowadays honest and genuine customer care is hard to find. Keep up the great work Joseph. I highly recommend this business.

Appointment at 2:45pm. I arrived at 2:30pm. Made us wait at a "CHECK IN" only line for 45 mins!…read more Then told me my appointment is canceled because I was "late"?? I wasn't the only one. This place needs to close down. Unethical!

Eva at the desk and Alexandria who did the X-rays get five stars. They were professional, patient,…read morecourteous, humorous, inquisitive, and empathetic, everything the medical profession should be.

Brought my mom here alfor an appointment. Check in was quick and easy. The receptionist was very…read morenice and friendly. Great customer service. They have receptionist who spoke Spanish and Vietnamese which is very helpful for the patients.

Everything looks clean and new but rude staffs, they don't care even you have a newborn baby is…read morecrying, you can not stand up to comfort the baby, they just tell you sit down.

The front desk people were pleasant and helpful. The…read moreultrasound specialist also was pleasant and thorough, maintaining her pleasant attitude as she described what the imaging in this area was able to accomplish. She continued the discussion while I cleaned up and then dressed afterwards. The report was ready on line the next morning.

I am super claustrophobic and anxious, so I was very nervous about going in to get an MRI. Maria…read moremade me feel so at ease, and when I freaked out and asked to get taken out of the machine she just talked to me and let me take a couple of breaths before starting again. I really appreciate how patient she was with me, she made my whole experience not as scary as I had pictured it. THANK YOU.

Awesome service. Perfect for claustrophobic people who can't…read moreeven do "open" MRI's. I left with a cd of my scan & the next day had the radiologist .pdf report & analysis. Highly recommended!! In & out in 30 minutes.

I would never go to this place. The receptionist constantly puts you on hold for starters…read more Secondly they refuse to reimburse me the funds my insurance paid them. This place is a scam. Their receptionist Jennifer is a joke. She puts you on hold for everyone. I was on hold for at least 25 minutes before I had to hang up. She says she's in charge but she is not. I found out finally who is the owner of this place. I emailed him about the reimbursement problem and he did not respond. DO not go there. Unless you want to pay totally on top without any insurance Do not go there. This place is a fraudlant business. I intend to report them the BBB. The receptionist is a fraud. She places everyone one hold for ever if at all she won't help you. If she does answer she then puts you on hold again until you can't stand waiting anymore. This place is bad news. Don't go there. Better to find another place that does stand up MRI's in California.

I did not have a good experience here. All they care about is making the most money. They treat…read morepeople like crap and think about how they can get the most money out of you. Just look at all the people that left negative reviews about this place. There is a common denominator: greedy and poor customer service. I usually don't write reviews, but for places like this, I don't want others to go through what I went through. Pain is already a headache but to have another headache with these guys.... NOT WORTH. Go to any other place. Customer service may not be great but at least they won't be going after your money like these guys.

I would give them zero stars if I had the option to do so…read more I had my MRI done almost one month ago, I've made three requests to have my files sent to a surgeon, I've followed every instruction that they have given me to get my files transferred, and it still has not been done. Meanwhile, I am in excruciating pain. They are impacting my ability to get treatment, because they can't process a simple file transfer. I wish I would have read the reviews citing their inability to transfer files, unprofessionalism, poor communication. Never again.

What's all the hate for? Looking at older reviews, perhaps a lot has changed for the better…read more The waiting room and chairs were clean. A large shelf with magazines were available. They were very prompt calling us in. We arrived 10 minutes early thinking we needed to fill tedious paperwork, and were called in 1 pm on the dot. No hefty paperwork needed. They gave my father a clean disposable gown, were nice, professional, and fast. We were in and out of the Xray area within 5 minutes.

worst place. Unkempt office, long wait, lots of trainees, cold, cold people in office…read more Copy cost money. At VRI no charge for copy.

I had an MRI at Valley Radiology Los Gatos and felt very well cared for. The front desk staff were…read morevery nice, and the lady in the MRI room was incredibly understanding and patient. I get anxious in closed spaces, and they even stopped the machine a few times to make sure I was okay. I truly appreciate their kindness and professionalism. Thank you for making a stressful experience much easier.

I found the overall process extremely frustrating and unnecessarily confusing, especially as…read moresomeone currently dealing with a painful back injury and limited mobility. I was told the location does not take appointments for X-rays and that it is walk-in only. However, when I arrived, I was told they were completely full and could not accommodate me. I was then directed online, where I discovered you can "reserve a time" for an X-ray as a guest -- which is essentially an appointment, despite being told appointments are not available. To make things more confusing, the system would not allow me to create an account because it said my information was invalid, yet it still allowed guest reservations. The entire process felt disorganized and contradictory. Another major issue is that if your physician sends imaging orders and they are somehow not received by the imaging center, it suddenly becomes the patient's problem to solve after already arriving in pain. In my case, my doctor's office was kind enough to text me the paperwork during their lunch break so I could still be seen. My husband has experienced the same issue repeatedly -- despite his doctor confirming records were sent, the imaging center still did not have them, and this has happened multiple times even though he has been there many times before. I want to be clear that the people working there were not the issue. The woman at the front desk was very sweet, patient, and clearly doing her best within a broken system. The issue is the process itself. There should absolutely be a more organized scheduling and follow-up system that confirms reservations, paperwork received, and patient instructions ahead of time. It would save patients stress and save the staff from constantly having to explain that "you can't make an appointment, but you can make a reservation," which is effectively the same thing. Healthcare is stressful enough already, especially when people are in pain and looking for help. It should not be this difficult to simply get an X-ray done