Vestis RSR Johnny Kemp's hard-work and dedication is the reason for this stellar review. While in-taking my uniform information Johnny provided the most customizable selection options for me personally that I've ever been offered regarding a work uniform. Due to those facts my uniform fits better than my normal clothes and I literally receive compliments on my uniform every other day when in public and at work! Amazing work Johnny and to Vestis thank you for selecting such a great RSR! read more

WARNING - Stay clear of this company. DO NOT SIGN any contracts with them. Read some of the other reviews. The only exception is one of my delivery drivers has exceptional customer service skills, but the company in no way is a reflection of that. On top of the many issues since the beginning of our contract, they will raise their prices without telling you. The clause in the contract is that if you don't dispute it within 30-60 days (don't remember which), that the price increase will stick. Not a good way of doing business. The latest issue was my credit card had not been going through for months. Instead of calling and telling me, the drivers thought it was their place to tell employees to "tell their boss" to pay the bills. As soon as we found out, we called to let them know we were aware and paid down the balance. And again, instead of calling the owners, they tell the employees the same thing and pause our service. RIDICULOUS!!! I can't wait for our contract to be over. Let's see what BS they pull when I try to cancel. Found this on Google - it doesn't surprise me: A class action lawsuit has been filed against Vestis Corporation (VSTS) by investors who purchased shares between October 2, 2023, and May 1, 2024. The lawsuit alleges that Vestis made false and misleading statements about its business, operations, and prospects, potentially violating federal securities laws. Specifically, the lawsuit claims that Vestis falsely stated that Aramark, a company providing food service and facilities management, had historically underinvested in the business that became Vestis. The suit also alleges that Vestis operated with outdated facilities and an underperforming sales force, which led to "service gaps" and customer attrition. Better Business Bureau rating - 1 Star (no surprise) read more

They bring bags to put the used stuff in that stink so badly it's disgusting. They smell like mold and chemicals.

This company is now Vestis. I signed a 60 month contract, but after 2 years I just could not do it anymore. They were always changing the pricing and I had to have a minimum and never using the items I was being charged for. I had to keep calling them every month to get them to adjust the billing. They do not let their drivers do anything about the bill. The driver was super nice and I think they should give him a raise for putting up with disgruntled customers like me. I went to cancel and it cost me $1500.00 which I did sign a contract for, but they were at fault for jacking the price up. I won't be using them again. read more

I do not recommend making business with this company, their employees are dishonest. Steal and do not return belongings to companies. Please, do not make business. My Apple Watch was stolen and it has not been returned. I do have a picture of the location where it is, but don't not post it for security reasons. read more

Absolutely horrible company to do business with! Customer service is a joke along with their service. Every single week we deal with issues from missing uniforms, damaged uniforms, logo mats not being delivered, etc... The shop rags they send are never clean and we often find socks, gloves and even pantyhose in the rag bags. Do yourself a favor and tell their scum bag sales teams to kick rocks. They promise great services then never deliver. Thankfully I have documented countless breach of contract events. When I told them about the countless issues and requested to terminate the contract they tried to hit me with a $10,000 early termination fee! Clearly I will not be paying 10k for their crap service and worthless company. My 7 yr old kid can run a company better than them. read more

BREACH OF CONTRACT***BREACH OF CONTRACT***BREACH OF CONTRACT I cannot say ANYTHING positive about them. Every week its another problem. No one calls back to respond EVER. Broken every promise. Absolutely breach of contract by them. Its like they are trying to go out of business they are so bad. Last week they actually brought back dirty uniforms. We started in late July But they keep billing me for June. EVERY department is horrible!! Better jump ship before it sinks with all of us on it. BREACH OF CONTRACT***BREACH OF CONTRACT***BREACH OF CONTRACT read more

These guys are the definition of unreliable and unprofessional. They sell you services they cannot fully provide. I can't tell you how many times they haven't replaced my carpets and my employees are constantly missing pieces of their uniforms. When you try to cancel service they will attempt to collect $5000 or more in cancellation fees as well as add on a bunch of additional service invoices. Biggest scam of a uniform company out there -5 stars read more

Horrible company, drivers, and service. They never fully deliver our items but still charge us for it, and when we complain about it, they literally do nothing. This is a scam company. read more

They charged me multiple times for items I never received effectively stealing almost $1,000 out of my account. Was in touch with "customer service" for months who apologized up and down for mistake but never fixed the issue. This company is absolutely awful. I've used them twice, NEVER AGAIN. read more

Horrible Horrible company. They breached their contract by delivering wrong coats to us weekly. There was one week where we got nothing. Our price has gone up double the amount from when we first started. I have tried for months to complain and nothing was done. Recently I requested for termination and they want 8000 to end service. I will leave negative reviews everywhere I can until this company shuts down. Others should not have to suffer the way that we did. read more

Absolutely terrible customer service. If I could give 0 stars I would. Do yourself a favor and stay away from this company. I will never work with them again and will warn anyone I can help save from having to deal with them. read more

Worst company ever! They are like Herpes, you can never get rid of them! Wrote termination letter months before contract ended. They now have done asshole harassing our office demanding $15,000 for breath of contract. Their service is crap both the uniforms and customer service. Run very far away from these gang of crooks! read more

If I could give 0 stars I would. We used Aramark for our facility services for over a year and we're over billed every month. To make it worse, the driver literally dropped all the materials in the academy(often forgetting parts of our order) and never perform any of the services like switching out floor rugs or replacing bathroom sprays. We also cancelled several times over 6 months before finding out they had confirmed our account drop request by email but never told us they require account cancellation by CERTIFIED MAIL!!! Then they kept racking up our bills and hit us with almost a $900 dollar charge even though we hadn't received any service in 3 months and terrible service for months before then. Do not hire Aramark at all costs. We've switched to Cintas and they have exceeded our expectations and are always responsive, even taking care to adjust our bill on a weekly basis for what we use and what we don't. read more

Deserves Zero Star. The worst company. They did not deliver the services they had promised, bad customer service and just there to get you to sign the contract and once that happens you are on your own. They blame the bad service and poor quality and mistakes on being short staffed. My wife used their towel services at her Hair Salon and just had it with them, they delivered floor mats to use once instead of towels. They kept asking her for another chance again and again, but they never got things right. Now they are sending her to collections since she had a contract with them. This could be their business motto, giving you bad service until you dump them and then they try to get you for the duration of the contract without giving any services. I think they would provide a better service If there was no contract. I have pictures of the towels and all the notes. They are doing the same thing to many businesses. Just read the rest of the reviews. Professionals they are read more

I wish I could rate them 0 stars. They are a terrible company to work with, they have provided us with damaged and sub par unifroms and equipment. They're pricing is ridiculous. They set you in at a low price and then give a price increase every 2 months. In 6 months we saw a 98% increase. And they lock you into this insane contract that is impossible to get out of. Even if you prove to them that they breached it they just ask you "what your going to do about it?" They basically say if you want to end this Lawyer up. They know that they will lose but they'll drag it out for years so you either don't try or you give up. Worst company I have ever worked with. Do not go into business with them. You will regret it. read more

Aramark... Vestis... whatever you want to call them, this company is a SCAM. My restaurant has been with them for over a year and STILL no problems have been fixed. Still getting overcharged, still not getting the services I was promised. Even worse, I reached out for the 100th time to get at least some of the issues resolved and they told me that they're "Vestis" now so it is NO LONGER THEIR PROBLEM. Do yourself a favor and stay away. read more

We are stuck in a contract because of auto-renew. No notices that we were renewing. Our delivery driver retired and we started getting spotty deliveries, they wouldn't wash the mops, the soap was bad, they wouldn't put the toilet paper in etc. I tried to reach out to management for 2 months with no response. I was finally told we are in a contract for another year. The area manager was flakey and I think he felt awkward having the uncomfortable conversations, but it could have been handled better. Then after the dust settled we received a rather threatening letter from the GM Gabriel Ortega (who was on the email thread seeing the resolved issue) threatening us to reconsider and pay our past due amount. However, we never have had anything past due. I would urge someone wanting this service or just order their own products off line. Much easier in the end. read more

I was going to Lower my rating again to see if I could get their attention, but apparently they don't care if they suck. Haven't gotten service from them in 2 weeks. Personally I have had to wear the same pair of pants for 6 days. Now they won't even return phone calls. Hey Aramark you suck. read more

Signed up in October 2022 and my technicians got their first uniforms in January and they were wrong. Fighting with them weekly since 2/6/23 to get bill and uniforms fixed. Spoke with the chain of guys with Aramark in my area, Marlin, Tim and Ryan and still nothing is getting fixed. Everyone is telling me what I want to hear but no action to follow through getting my bills fixed and uniforms right. They are not following through with their end of the agreement and on phone now with customer service yet again to try to get someone over them to call me. Would give 0 stars if a option to give. Never ever would I refer this company to anyone! read more

If you want uniforms and/or supplies not delivered, then told they will bring them the next day or two, and not deliver again. If you want excuses after excuses then this is the company for you. This has been ongoing for years! I think in the 3+ years we've been doing business with Aramark we've had maybe 10-20 correct delivery days. We have a delivery every week. We've been told problems were because: We're reorganizing warehouse; assigned to previous driver, traffic problems and the latest is asking us to change our shirt color because that's what causes a problem. We've even had nothing delivered, then being told,"Oh, your driver is on vacation. Didn't get scheduled to another driver. Sorry..." If I had a penny for every time we were told "Sorry" I would be a millionaire! I guess I have to give one star when they actually deserve minus one thousand! read more

The personnel at Aramark provide some of the worst customer service you will experience. Basics, like uniforms that we pay for are never delivered. Additional add-on charges like "bathroom supplies" are never provided or even explained what they're supposed to be. Don't expect the "supervisor" to ever call you back as they're either too scared to be confronted with their failures or too busy on their social media to actually do their job. BTW, this is how they treat their loyal customers as we've been with them for over 15 years. This gross incompetence started in 2020. read more

After almost 10 years of service, Aramark now provides nothing but disservice. Uniforms come back ripped or not at all, after being tagged multiple times. A supervisor came to our location and I personally handed him a ripped shirt, it still came back ripped. After completely removing the ripped sleeve, the shirt came back clean with one sleeve missing. Our logo mats were purchased yet they still continued to charge rental fees. This was resolved after months of follow up. Logo mats sent out for cleaning would not come back for months. Price gouging on safety nitrile gloves, even after covid supply and demand was no longer an issue. Even representatives from the company recommended shopping on Amazon. Now, after cancelling the service, they are trying to claim breach of contract and demand over $11,000.00 for an account that serviced less than a dozen workers and 3 floor mats. Now a very rude collections company (CFRM) is harassing my staff. I will take any and all legal action against Aramark and be sure that anyone that will listen, knows what a bad service this is and to beware. read more

This is the worst company have ever experienced how can we be expected to dress for success when this company can't even provide uniforms three weeks been waiting for uniforms never even shows up to facility at all when uniforms are turned in for cleaning takes months to get back and they are worse than what is turned in. Do not use this company horrible read more

worst uniform company i have ever worked with!!! then when you try to give them a 30 day notice they try to hold you hostage with with all this fine print stuff. Stay far away and make sure everyone in the industry knows not to attempt to use their services! just horrible read more

This company does not even need on 1 star worst ever!! Do not use Aramark !!! I paid my bill on time for years and months. I canceled them and they bill for 5,000.00 of stuff I never received! After messaging, calling and emailing they would never call me back just turned it over to collections! So do not use Aramark!!!!!!!!!!!!!!! read more

This is the worst company you can deal with. They signed us up for a full-term length contract when we requested month-to-month. Daisy, the rep, had a meeting with the team and myself and put us down for a month-to-month and ended up changing it. They continue to overcharge us as we go, and we are incredibly unsatisfied. The uniforms are poor quality, and we receive all other rags and cleaning supplies are also poor quality. The Aramark General Manager will do nothing. read more

The company I work for uses this company to supply uniforms, we constantly have trouble getting back the uniforms we turn in for cleaning each week, and don't even try to get anything repaired, it will likely come back (if it makes it back) unrepaired with the repair tag still attached to, not even joking. This is by far the worst uniform company I've ever seen, I honestly don't know how they are still in business. read more

I sold my business at the end of May 2023 and contacted all vendors to stop charging my card, all vendors immediately complied except Aramark. I have cancelled my card and called Aramark multiple times with no changes. Unfortunately there customer service center is in Kentucky and the employees are not the brightest individuals. read more

Terrible company to deal with. So unethical. Run away. Poor service, poor products, poor customer service. They should not be allowed to do business at all. read more

I am not under contract with Aramark and called in to cancel on 1/10/22. I just got off the phone with the boss of the local district manager almost a month later and he threatened to hold up the "auto renew" of the contract rather than allow me to cancel. I'm STILL not cancelled-- he insisted I meet with the district manager so we can address concerns and make it right. I bought the business a year ago so don't believe he can hold me to the contract the previous owners signed in 2016. But, wondering if I need a lawyer. Or small claims court?? BEWARE!!!!!! WORST COMPANY I'VE EVER DEALT WITH read more

if zero stars could be given i would, how can a company say we will bring you shirts next week and not have them? how are my employees suppose to wear a uniform that comes back dirty? talk to the supervisor and all he can say is i'll check into it. the supervisor finds the missing shirts and brings them in on hangers and they are still dirty trying to say they were cleaned. my toddler could do laundry better than this company. missing uniforms still charged for they cancel an employees uniforms and takes a month to get them back and then they are not right. stay far far away from this company locked into a contract which they breach every week by not delivering the right amount of uniforms. how hard is it 5 uniforms out 5 back next week? apparently they do not know how to count 5 uniforms out 1 back but we still get charged for 5 uniforms. the value of their service is negative. read more

I would like the 401 and 414 jackets have Brown color jackets added each jackets needs the following colors : Black Navy Brown Dk. Green Tan Red Royal Kaki Orange Maroon read more

I was tricked into signing a contract by Aramark's Rep. I was told I can cancel anytime if I don't like their service which in fact it is a 5-years contract. There are other things in the very fine print of the contract contradicting what the Rep told me. There are charges that I never used but were on the invoices, such as Bar Stand, Laundry Bag Ergo Clips. I want to get out of this contract, Aramark threatens legal action if I don't pay off the balance of the contract or stay till the end of the 5 years. The quality of service they provided is disappointing as well. They suppose to provide clean towels, but there are tree leaves, foil pieces found in the 'clean' towels. read more

We are in agreement here on Yelp concerning Aramark. This company is horrible. After dealing with poor service and nothing but excuses from driver we cancelled service. Aramark Manager stated they would send a final bill. Next thing we know we are getting phone calls from a collection company. When I called the manager in charge he stated he would get this taken care. As expected nothing was "taken care of" Do your self a favor if looking for Uniform company. Use Cintas. Great customer service. Any disputes handled with a smile. read more

I had written a prior review about going for a very long duration without getting replacement pants from Aramark. Last week, I found pants in my uniform locker. But before I could celebrate, all of my shirts were replaced with smocks. My job title and responsibilities have not changed. I can't wear smocks in the work environment that I am in due to safety concerns. So, now I find that I have no shirts to wear and no one has an explanation for this bizarre decision. So we went from bad to worse. read more

One star is even too much. Oh, how we wish we would have done our research on this company BEFORE signing a contract. It's only been, maybe three months, but we've already had one issue after another. Our uniforms took forever to receive, much longer than we were initially told, and when they finally arrived, the spelling on one of the shirts was Adame instead of Adam. We turned in all six and two weeks later, we got one shirt back with the correct spelling. We're still waiting on the other ten. In our two other locations, we ordered short sleeve shirts for the Summer, and received long sleeved. You guessed it, more delays and waiting. James Governale, the Sales Representative, came to our office and said negative things about other uniform companies, while completely overpromising the service his company would provide. We bought it hook, line and sinker, and unfortunately for us, we're locked in. To say we would ever recommend them is an understatement. We are beyond unimpressed and extremely disappointed. UPDATE: We are getting charged for uniforms we don't even have yet. We were told by, James Governale, that credits are done onsite, same day by the tech dropping off uniforms. That was another lie. I was told by the tech who delivers our uniforms that James will say anything to get companies to sign up for service. There's lots of unexplained charges on our invoices as well. Very expensive for uniforms...they make Cintas look amazing! Final note: James Governale will not answer our calls or texts. If he stops by your company with his slick sales pitch...RUN. read more

Scammers using the auto renew contract. For not 1 not 2 but 5 years renewal. I would give them zero stars and as for their bay area sales team a minus 10. Any company that auto renews for 5 years doesn't feel you will renew with them plain and simple and want to TAKE your money with the customer havign no recourse. DO NOT USE them. I needed ESD smocks they "replaced " ours (which we paid for) for cleaning and never returned them. Replacing with the grayest looking ones I have ever seen and now that we are downsizing and need help to cut back I find out they auto renewed us. When I pushed for cost reduction is when I got a nasty push back informing us too bad soo sad you have a 5 year contract it auto renewed (much to my shock) The only reason to auto renew without informing you is to rip you off plain and simple in my opinion. I got a threatening letter saying too bad so so sad and we will sue you. read more

I need help from all the victims hurt by Aramark company. The first time, 08-Feb,2018, Geiselman Christin contact us for service, then a local manager Floyd was send to me, he promised a good price and significant service from them. In the first week, the price is 277.55, later: 362.31, 380.84, 362.31, 467.6, 467.6, 467.6, 467.6, 1329.93, 1938.63, 1957.26, 1968.45...I asked the driver, why you increased the price even we didnot need that much napkin, he said because we found we lost the napkins, and all the lost have to be credit on you:( We worked with other company more than two year, never happened lost. But they did, they even not tell you and change the price behind you. If you experienced the same like me, please contact me, we can work together to fight with them. They are bully small business owner, like do anything they want. read more

If I could give them zero stars I would. I was predominately sold a service of cleaning my own aprons every 2-weeks. On the first attempt of Aramark to clean the aprons they lost my aprons. When I contacted the sales representative who sold me the service, he told me that I had to reach out to main hub to chat with the district manager regarding this issue. I then proceeded to call and e-mail the main hub for weeks to no avail. Even more frustrating I was told by customer service that because the district manager Chris Stanfield (Stanfield-Chris@aramark.com) had technically e-mailed me (e.g. he did only to tell me that he's sorry and that he's really busy) that he had been following through. I subsequently just purchased new aprons because I couldn't wait any longer. When finally speaking to Chris he apologized for keeping me on the hook for over a month but told me that I had to continue with the service even though I had no reason to use them anymore. I proceeded to tell Chris there was no service if I didn't have aprons but if he wanted he could quote me a price on just towels. He told me he would get back to me on this but I never got a phone call. I only was billed for services that I've never received without a refund for the aprons. This literally couldn't be a worse situation and feel robbed. read more