I was really looking forward to eating here. I hadn't had Lebanese/Arab cuisine in a while and really love that type of food. I noticed the good ratings on Yelp and knew it would be great. I must be the exception because my experience was a disappointment and I will not go back on principle. Keep in mind, I love giving good reviews because they are usually shorter. But I have to be honest so people who read this will get a more accurate picture of the experience at Arabesque.
I went there with my wife and another married couple that loves Lebanese cuisine. The first thing that went wrong, although small, was that they were out of the only Lebanese beer they carried. It's a Lebanese restaurant, they had Lebanese beer on the menu, but were out of it. This is a very small setback, although a little disappointing. But it turns out, they were out of a lot of beers that were on the menu that they didn't have so they server had to make a hand-written list of available beers, which was appreciated. Second, the server, although very nice, was scatter-brained. She was extremely nice but she kept forgetting things, giving people wrong drinks, leaving lots of plates and empty bottles on the table, and seeming very unsure of what she was doing and saying. She would start to say something, then say "never mind". But again, she was very polite.
My food was pretty good, so there is nothing to complain about there. But my friends ordered a pizza and they put ground beef all over it even though it was only supposed to be on half the pizza. I love ground beef, but evidently one of them hated it and did not want it. The server said it might take a while to make another one since they were busy. What she should have said was that they will make another one immediately since we had already been there a long time before it got busy. The manager did come out and say she would take it off the bill, which was very kind of her. And, she offered each one of us a free drink, which seemed awesome at the time. You're probably wondering why in the world I would only give it two stars at this point. I'll get to that.
When the bill came, I was charged full price for an appetizer even though it was supposed to be half price due to happy hour. And the thing that got me was that I was billed for something that I didn't even order. On the menu, they have beef kabobs for $13, and beef tenderloin kabobs for $16. I ordered the beef kabobs for $13 but was billed for the beef tenderloin kebabs. I showed the server the appetizer discrepancy and where I was billed for the wrong item. She admitted that the appetizer should be half off and also admitted that she did bill me for the wrong item. She said she rung it in as the beef tenderloin and that is what I did get, but she remembered that I only said beef kebab, not tenderloin.
She came back to the table with the amended check and said the manager was willing to take half off the appetizer but would not change the charge for the beef tenderloin even though we all know I did not order it. Had I known it was the beef tenderloin, I would have said something. I was eating it and it tasted no more tender than a sirloin steak, not a tenderloin. The manager personally came out to us when things went wrong at first, making things right. But when it came to wrongly billing me, she hid in the kitchen and let the server come out and deliver the bad news. I am the most forgiving and understanding restaurant patron, but the manager was basically saying that I was lying. The server even told her just to take it out of her tip, which I told her that I was NOT going to do. This was something I could not deal with, although I actually did and paid the dang bill. The free drinks for the screw ups were a nice gesture, but telling me that the bill would not be corrected to accurately depict what I actually ordered crossed the line.
The manager just lost a future customer over $3. She told the server that she had already taken enough off the bill. The service was slow, the server kept forgetting things and seemed frazzled the entire time, and food came out incorrectly. All that would have been fine until the manager insisted I pay for something I did not order. That was an unwise move because I will never go back now. And I'll tell everybody I know never to go there. $3 is almost nothing to me. But not changing the bill to what I actually ordered because I ate it unknowingly wasn't cool. The server messed up, the manager was unwilling to make it right. The pizza my friends ordered was mediocre. My food was pretty dang good, not great though. But the manager insinuating I was a liar by not making the bill right and hiding in the back to let the server tell me.....well, that is pathetic and disrespectful. And that is just bad business. read more