We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

This place has been amazing! Every time I come into the store they're so incredibly helpful and…read morekind! They always have what I need and have such a customizable pool experience- whether you're a DIYer or you'd prefer to just relax and enjoy your pool. I would absolutely recommend this place. I usually brought in samples and purchased chemicals to treat my pool based on those results and then brought in another sample to verify. They do offer to do the whole deal, cleaning and maintenance and addition. Not sure the pricing on that but their chemical pricing was pretty standard. They sell pool drink floaties and stuff like that as well but nothing that looks like it'll really float !

If you have a pool problem this is your place. If you don't have any problems and just need to open…read moreyour pool. this is your place. If you need a part this is your place. These folks know their business...WELL!!! I have never gone into this place and not had my issue, whatever it may be solved. The staff is friendly and accommodating. This is the go-to pool store.

This is the place to go for supplies and questions about your pool! Liz is knowledgable and is…read moreconfident in her expertise. She totally educated me on my pool and the chems I have been using. I used to go to the store in mt airy but not anymore!!

Fantastic family owned business with lots of knowledge. Excellent customer service!…read more After shopping around the tri state area we ran back to outdoor living. They are the best . They have the best products and they are so good to work with. Very happy !

I started searching for the perfect sauna online. The research left me with questions and I wanted…read moreto see the product and experience it before making a decision. I called a few local companies and was very disappointed. I'm a Maryland resident, but traveled to Chambersburg. Why? Because Mike was patient, knowledgeable and answered all of my questions over the phone. He had a couple of saunas on display. I appreciate quality and the Finnleo saunas are clearly crafted to perfection. He explained all of the features and sent me home with literature to review. He priced two of the Hallmark series saunas for me that day. After perusing the catalog I decided on the Hallmark 46. I took another road trip to place the order with Kim. She couldn't have been more pleasant. She was honest and let me know the saunas were back ordered and when I could expect a delivery. I had a few questions from the electrician and sent emails to Kim. She answered all of the questions promptly. I was pleasantly surprised when my sauna was delivered early. Mike and Wes delivered and installed the HM46. They arrived when expected, set up was perfect and all packaging was removed. I have used the sauna every day and LOVE IT LOVE LOVE IT! I would highly recommend Outdoor Living!

Always helpful with products and pool water tests. Nice showroom with pools to see. Prices are…read morecompetitive with other pool stores.

Excellent job on our pool build! Very nervous as it was a huge financial undertaking. The process…read morewent fairly smoothly from start to finish & we love our pool!

Hands down, this is the BEST place to buy a hot tub in the Washingron-Metro Area! I was desperate…read moreas my 20 year-old one kept giving me problems so I decided to get rid of it. I wanted a hot-tub by Christmas when looking at options in November 2020. I didn't want to overpay and I wanted specificity details with mine - small details, trust me. After extensive Google searching and talking with people I stumbled upon Capitol Hot-Tubs. I gave them a call immediately after pursuing their website and got the best salesman ever! Jason Strom, was super polite, fun, and eager to help me find my Nect hot tub for a value. Well, he delivered and although I did t get my hot tub by Christmas, he promised it would come mid-January and YES it did! I'VE BEEN ENJOYING IT FOR ONE MONTH NOW AND ITS ONE OF THE BEST PURCHASES I HAVE MADE IN MY LIFE!

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

I have had a pool for almost 30 years and Payne pools has been a pleasure to work with! I have had…read moreto call them last minute to help me with an issue and they always respond quickly and professionally. Jason, Steve and Jacob have been a great team getting things in working order and keeping them that way. I told them," I put the pain in Payne pools" but they always come and gladly help me with anything I need . Thanks so much!

Best pool company in town!…read more The staff is always friendly and knowledgeable. They are always able to tell me what my pool needs to keep it looking crystal clear!

I worked with Brandon and a few other individuals and they all were very friendly and responsive. I…read morehave never before dealt with a company that regards customer service like they do. They replied to all my emails in a very timely manner, sent me samples to my home address, answered all my questions and went the extra mile for everything I asked for. I would highly recommend them!

A premium product with a premium company behind it at a reasonable price! We ordered our pool…read morecoping from Federal Stone after another brand did not survive the first winter of our new pool. Because the work by our local pool company was done in two stages because winter had set in, the finishes did not match and there were some water infiltration problems that caused some discoloration. Federal Stone was extremely helpful in getting this corrected and their Owner and his wife traveled to Connecticut from their plant in Maryland to inspect and refinish the coping themselves! We were absolutely amazed at what they achieved and we now have the most beautiful pool around! Kudos to Federal Stone for a great product and superior customer service!! They are the best!!