After two decent experiences with this company, I booked a third service, a power washing,…read moreexpecting similar results. Unfortunately, I was very dissatisfied with the outcome--my siding was left streaked and uneven. When I contacted the company, I was told this was due to oxidation and sun exposure. They claimed the washing removed the oxidation, but the issue would "even out" over time. Apparently, if someone stands too close with a high-pressure hose, the oxidation can be removed unevenly. The company offered to return and rewash the affected side, which I agreed to.
However, I couldn't help but notice that the technician had a child with him, who was holding the hose on the exact area of the siding that was damaged. The first area they washed was the side with the issues, and the rest of the house was fine. I'm not sure if the child was the technician's son, but the coincidence of this happening while someone unqualified was handling the hose doesn't sit right with me. When I mentioned the child to the manager, Brandon immediately became defensive and asked how old the kid was, insisting they sometimes have interns. Fine, but it sure feels like my siding got ruined because an unqualified person did the work.
After waiting a full week for the company to follow up on their offer to fix the damage, I reached out to them myself--five business days later--only to wait another four days for a response. When I finally got a call back, they told me they had sent someone to my house to take pictures and assess the damage but never bothered to ring my doorbell. So, I had no chance to discuss what could be fixed. They also admitted they weren't interested in fixing the problem because I'd posted a negative review. Apparently, that's enough to cancel any attempts at customer service.
When we did finally speak, the manager reiterated the same excuse--that the pattern was caused by the removal of oxidation and would eventually fade, but also warned it would appear again when I had my house washed in the future. In other words, it's permanent. And when things escalated, the manager insulted my home, saying I had "cheap siding" and that I don't take care of my property--despite the fact that I've had it power washed three times in eight years. So, apparently I'm a negligent homeowner for expecting the service to be done properly.
The manager also told me that "the customer isn't always right," which, sure, I get it--but that doesn't give anyone a free pass to be rude, dismissive, and defensive. All I wanted was for the company to live up to its initial offer to fix the issue, but instead, I got insults and zero accountability. I never asked for a refund--just for the streaky, damaged siding to be fixed. Instead, I was treated with disrespect at every turn.
In the end, this company not only failed to provide a solution but also proved to be unprofessional and insulting. Their refusal to take any responsibility, combined with their rude and defensive attitude, makes it clear that they have no respect for their customers.
I would strongly recommend avoiding this business. They don't care about customer satisfaction, and they definitely don't know how to handle complaints, as evidenced by the defensive responses they post to every negative review. Customers beware!
