They were pretty responsive at first and sent someone over to look at our house and the repairs we…read morewant done, but after that they ghosted us. They never sent an estimate and ignored our two or three follow-up calls / emails afterward. I gave up on them after that.

From day one Peter (owner) has gone above and beyond during our kitchen remodel. His level of…read moreintegrity and professionalism is really what stood out with my wife and I. We highly recommend him for any and all of your home remodel projects.

Jim Gracia and his whole team were such a pleasure to work with. Jim is so professional and thinks…read moreof everything. He has remodeled a ton of kitchens, so he foresees most issues before they arise. He had a great relationship with our kitchen designer (Kitchen Design Partners - Nancy Jacobson), so the entire process was painless and often didn't require much effort on my part. Jim is also creative - he came up with the perfect solution to fix a weird nook that resulted from some demolition work. Jim was very quick to respond to any questions, and always made me aware of the work schedule. Jim's estimate broke everything down nicely allowing us to see how much some extra work would cost so that my wife and I could decide to move forward with some projects and forego others that were outside our budget. But most importantly everything looks amazing. The picture says more than I ever could. I will definitely work with Jim again in the future for any remodeling needs.

Update 7/18/23: B quality, D service and A+ (premium) pricing. We were given several promises and…read more"no, problem, we can do that" sort of talk, and later on as the project went on and invoices were paid (we always paid on time), some of those promises were magically no longer possible. We paid on time, always, but timelines by Jim were not kept. I do not mean timelines related to supply chain issues or them being busy....we totally understood that. What I mean is that he would say he would call/text at a certain day or time and we would never hear back. Sometimes it would take a MONTH to hear (no joke), it would take a MONTH to get an invoice. It took from June to November to address our punch list which just took 1.5 days of actual work on site. Most of the work was great and good quality, and they clean up after themselves well every day. However, some of the subcontractors would lean materials against newly painted walls and they did leave pizza boxes lying around and fast food containers at times when they left for the day. As the project came to a close, the response time was longer and longer. There's no excuse for it, but I think I would use them again as the work is good, as long as you are very patient when you don't hear back as promised. Also, we had our cabinets repainted and the subcontractor had to touch them up after we noticed several unpainted areas. Since the project we have also noticed that they did not move the refrigerator to paint the walls next to the refrigerator and you can see if you stand in front of the refrigerator the old paint color next to the new paint color on the wall. I will have to have someone to come in and fix that. Additionally, the tiles in the bathroom were installed with bubbles in the caulk. They did fix that. Jim also told me they could not remove the rust from the door hinges on the doors of the bathrooms without taking the doors off the hinges, and that it would be a huge undertaking. Since then, we've had the building superintendent take a look, and he was able to remove the rest from the door hinges in a couple of hours without removing the doors. Cost me $150. Easy. ***UPDATE: I would not use this company again. Jim told me point blank at the initial meeting they could move a thermostat from the middle of a wall (eye sore) to the corner so I could have a cleaner look. This was something I expressed wanted and was told it was no problem. After the contracts are signed, and after invoice after invoice was paid on time, I would bring up the thermostat being moved, and it was always pushed to the side in the conversation. Eventually, I was told by Jim that it would be too expensive to do and far too difficult. In the end, the thermostat stayed in the same location and they replaced it with a new thermostat of their choosing. The thermostat they chose and installed has poor reviews online. The thermostat has not been giving accurate readings since April and we reached out to some HVAC companies about coming by to check it out. Three companies came and all said our HVAC system was fine, but the new thermostat Jim installed was faulty and was the problem. There was no way for us to get an accurate reading. I texted Jim the situation and told him that the HVAC company we trusted and we have used before was on site and was willing to install a new thermostat including labor for $300. He texted me back saying that he was at a sporting event in WI and would call me as soon as he could. In my text, I asked him how he would like me to proceed, and if I should have the new thermostat installed since the HVAC guy was already here and if they would reimburse me or if they wanted to come by and replace it later. I never heard back from Jim, ever. Not a peep. So unprofessional. I have passed along his information to 3 designers as I'm in the industry. This is not how you treat customers. The HVAC company came back days later and installed a new thermostat - now everything is fine. I paid for this out of pocket. Still, nothing from Jim.

Called these people. The young lady who answered the phone was great! She answered all my questions…read moreextremely professional... Then I met MARK! He appeared extremely professional, came into the unit to give estimate with a clipboard. Asked me what I wanted and then it went all downhill. It was quite an extensive amount of work that needed to be done. He immediately starting questioning my funding in front of the seller. It got so bad I had to say, We can discuss your financial concerns, but the seller doesn't need to be privy to this level of my business. We leave out and he seems ok again, just wanted to be sure I could get the funding. I'm like no problem can you put the bid in tonight. He says ok. I call him the next morning because the bid hasn't been submitted and he is like Oh I was really busy yesterday. Ill TRY to get to it by the end of the day. Again he did not, After a week goes by. I ask do you want this job... He says to be honest I would have passed if I knew it was all this work that needed to be done. At that point I was done. We no longer need to communicate. Worse experience EVER!!!

After interviewing a couple of other contractors, we chose Lifetime to redo our bathroom. Mark gave…read moreus what turned out to be a remarkably good itemized estimate off the top of his head. We were able to schedule the work very quickly. The work crew communicated well with us, allowing us to know when they would be coming and going, to update them on finishes, and to follow the job as they went through it. We're definitely going to ask them back to do our other bathroom.

I'm a repeat customer. They built our deck a few years ago and now have renovated our bathroom. I…read morewouldn't call anyone else. Fast scheduling and great communication throughout the project.

Refreshing Renovations (PO BOX 7524, Romeoville, IL 60446 USA) completed our job to replace a…read morebathroom shower door on or about September 19, 2025. Like many such bathroom-plumbing works, this is a complicated installation that can easily go wrong a hundred ways. The RR people planned it and did it at one go. Done right! Our compliments on the excellent work by the technician who visited us to install the shower door (apologies - I did not write down his name). He did an overall fantastic job, start to finish, earning a 100/100. He is competent, professional, and courteous. He answered all our questions patiently and stayed focused on the job without rushing it. Notably, the final cleanup was so thorough! Earlier, the person who visited us for the estimation and measurement was equally good- very knowledgeable! The office personnel who handle the scheduling are very responsive and understanding of our (customers') changing needs and priorities. At first, we were concerned about the high-end quote, but every cent of the price was worth it. Good job, Refreshing Renovations, and the management and support team. Feel free to quote me! - Sadagopan

We worked with Top Design twice in the past year. The work included bathrooms remodeling, baseboard…read moreinstallation, and several smaller tasks. Our experience with the team has been very positive. Roland, our project manager, is very knowledgeable, reliable, and responsive. Being a first timer with these projects, we found Roland's expertise to be a big help. He consistently offered valuable guidance and solutions throughout the process. Our communication was quite smooth. He made sure that our questions and concerns were addressed timely and completely. In terms of the work, Andy and Richard did an impeccable job. They both had tons of experience in the trade, and paid great attention to details. Their skills and craftsmanship were clearly shown in the quality of the work. Overall, we are really happy and satisfied working with this team. We are grateful that they made our house so much more beautiful and enjoyable. Highly recommend!

We love our Top Design remodeled bathroom. The Top Design staff was easy to work with and clearly…read moredevoted to excellent communication with clients...which was much appreciated and helped immensely to reduce the stress associated with any remodel. We had a new bathroom installed. Our old bathroom was completely gutted to the concrete slab and studs. Top Design helped with the design and guided us through the process. They helped us pick out fixtures and worked out the project timeline. The contractors did a great job on the bathroom. Reasonable price and very easy to work with. We are very happy with our decision to hire Top Design.

Paul and the Take2 Team did an amazing job remodeling our kitchen and first floor bathroom. The…read moreentire team was professional and courteous throughout the whole process. All the work was done in the estimated timeframe. We couldn't be more pleased and are so in love with our new kitchen. Will contact them again for any future projects and will highly recommend if you are wishing for your dream project to become a reality.

I truly appreciate this company. We worked together on a project and I was inspired by their…read moreeffectiveness with their time management. In construction time is a skill that constantly gets put by the waist side and I respected being able to see Niko(Project Manager) out working late to finish a project late to protect his integrity and meet his own standards. Even though the homeowner was fine with extending the project timeline.

Work done: complete, head to toe kitchen remodel and painting of family room old wood paneling and…read moretrim. We are completely satisfied with all facets of T&C work from planning to execution to follow up and customer service. The price was fair, workmanship high quality, all workers courteous and accommodating. I highly recommend T&C for your next remodeling project. Family friend who is also a master carpenter found their work quite praiseworthy "everything looks great, great job."

We haven't had them over for a project for about 1-1/2 years, but they have been our go-to for…read moremultiple projects including a bathroom remodel, deck rebuild, basement build-in of a theater area, bedroom and bathroom, and handmade board-and-batten shutters. I cannot say enough good things about the quality of their work. Additionally, the secretary is very kind and easy to talk with. I can be a difficult client because I have trouble making decisions and can be blunt, but they took me in stride and made my home beautiful.

Gustavo turned my bathroom disaster into a beautiful, modern, and bright space. Planning was easy…read morebecause he's so knowledgeable. He had great ideas on how to maximize the space I have and kept me informed throughout the entire process. This is a friendly, professional company that will not overcharge you the way other contractors will. Looking forward to working with them again!

We were in a complete bind with a major water damage restoration of a garden unit. Our tenants were…read moredisplaced, our contractor suddenly couldn't help, insurance covered NOTHING, and the clock was ticking. In a desperate panic, I called at least 20 contractors in Chicago via Thumbtack and other websites. Gustavo was the first to actually pick up! HOW LUCKY AM I THAT HE DID!?! Not only did he SWOOP in and quote us exactly what the other contractor quoted, without prior knowledge, and could start immediately. He said he could handle up to 50 houses a year, had guys for everything, and HE WAS BEING HONEST! I am a full-time Realtor, landlord, real estate investor, etc. When I say I am also PICKY, I am PICKY. Gustavo has truly exceeded all my expectations. I will say, he is best on the phone/text versus email, but he is a true hero in my eyes. The job was done. The tenants were back in. HE COMMUNICATED. He cared. He updated me. He was ON IT. He pushed, he accepted everything I threw at him, and everything is working out well a few weeks later. I'm giving him everything I have from here on out. THANK YOU, GUSTAVO. You, your son, your team, and your professionalism really really saved our investment. Hire this guy! The best!