Update 7/18/23: B quality, D service and A+ (premium) pricing. We were given several promises and "no, problem, we can do that" sort of talk, and later on as the project went on and invoices were paid (we always paid on time), some of those promises were magically no longer possible. We paid on time, always, but timelines by Jim were not kept. I do not mean timelines related to supply chain issues or them being busy....we totally understood that. What I mean is that he would say he would call/text at a certain day or time and we would never hear back. Sometimes it would take a MONTH to hear (no joke), it would take a MONTH to get an invoice. It took from June to November to address our punch list which just took 1.5 days of actual work on site. Most of the work was great and good quality, and they clean up after themselves well every day. However, some of the subcontractors would lean materials against newly painted walls and they did leave pizza boxes lying around and fast food containers at times when they left for the day. As the project came to a close, the response time was longer and longer. There's no excuse for it, but I think I would use them again as the work is good, as long as you are very patient when you don't hear back as promised. Also, we had our cabinets repainted and the subcontractor had to touch them up after we noticed several unpainted areas. Since the project we have also noticed that they did not move the refrigerator to paint the walls next to the refrigerator and you can see if you stand in front of the refrigerator the old paint color next to the new paint color on the wall. I will have to have someone to come in and fix that. Additionally, the tiles in the bathroom were installed with bubbles in the caulk. They did fix that. Jim also told me they could not remove the rust from the door hinges on the doors of the bathrooms without taking the doors off the hinges, and that it would be a huge undertaking. Since then, we've had the building superintendent take a look, and he was able to remove the rest from the door hinges in a couple of hours without removing the doors. Cost me $150. Easy. ***UPDATE: I would not use this company again. Jim told me point blank at the initial meeting they could move a thermostat from the middle of a wall (eye sore) to the corner so I could have a cleaner look. This was something I expressed wanted and was told it was no problem. After the contracts are signed, and after invoice after invoice was paid on time, I would bring up the thermostat being moved, and it was always pushed to the side in the conversation. Eventually, I was told by Jim that it would be too expensive to do and far too difficult. In the end, the thermostat stayed in the same location and they replaced it with a new thermostat of their choosing. The thermostat they chose and installed has poor reviews online. The thermostat has not been giving accurate readings since April and we reached out to some HVAC companies about coming by to check it out. Three companies came and all said our HVAC system was fine, but the new thermostat Jim installed was faulty and was the problem. There was no way for us to get an accurate reading. I texted Jim the situation and told him that the HVAC company we trusted and we have used before was on site and was willing to install a new thermostat including labor for $300. He texted me back saying that he was at a sporting event in WI and would call me as soon as he could. In my text, I asked him how he would like me to proceed, and if I should have the new thermostat installed since the HVAC guy was already here and if they would reimburse me or if they wanted to come by and replace it later. I never heard back from Jim, ever. Not a peep. So unprofessional. I have passed along his information to 3 designers as I'm in the industry. This is not how you treat customers. The HVAC company came back days later and installed a new thermostat - now everything is fine. I paid for this out of pocket. Still, nothing from Jim. read more