I went here because we needed a new filter for our pool. It was a large above ground pool we…read morerecently bought from Walmart and lots of people said we should upgrade to a sand filter. We went in and I'm assuming the man Don? Helped us and he was so rude! So so rude like we were disturbing him. I will be purchasing our filter from somewhere else. Horrible customer service. Wouldn't recommend this place if you're excited to purchase anything pool related, you might disturb don and his precious time.

We bought a hot tub from Moir's about 3 years ago. The tub we bought was excellent but it recently…read moredeveloped 2 cracks in the shell. Moirs told us that as long as they have been selling this product that only two had this problem. We sent them a picture and they called the manufacturer which is Freeflow spas. Freeflow immediately said we will send them a new one. Moirs fordered the same spa and within a couple of weeks we had our new spa. Moirs went above and beyond installing and rewiring our new one. They sent out two guys Steve and Casey, to install the new one and remove the old one. They were excellent and caring. They helped position the spa and made sure it was full and running before they left. None of this cost us one penny.Dealing with Teresa and Don Moir is like dealing with family. They are fair and honest honest. they have us as customers for life.

Well, after not showing up the first three times he said he would be there, Tim finally checked out…read moremy Dad's pool to see about chemical balancing, didn't call from the pool like I asked him to, and when I called him again, he said he couldn't fit me in his schedule and didn't know anyone else who could do it either. If this business has no time, why are they advertising on Yelp? It seems like he could have just told me that in the first place instead of having me call and text a bunch of times. This was a referral from the Pool Dudes

Great response time. Took care of my issues and has kept it up since. Highly recommended.read more

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

Another follow-up on what a terrible company Johnson Pool and Spa is. We just had an inspection…read morereport done and the inspector found that the etching was indeed from a chemical imbalance caused by Johnson Pool negligence. The novices running the company tried to gaslight us into believing it was natural deterioration. They refused to pay a dime to fix it or take any responsibility whatsoever. See photos of inspection report below.

Seeing some of the reviews on here and honestly some of them are just crazy! I joined UVAC back in…read more2024 and have never had a bad experience. The staff are very kind and helpful and the gym is always clean. I was unmotivated and felt like there was no way I could ever join a gym because I didn't have the time to actually go. Because of how pleasant my experience has been and because of the fact that they have childcare, I have been able to really commit to showing up. Their classes are incredible and have given me the opportunity to get out of my comfort zone and try so many new things. I'm so grateful for UVAC, they've really made a difference in my life!

The staff will listen to your concerns, and take action. I wish people behaved better and minded…read morethe rules, but that's not the fault of the club.

We have lived our current house for 10 years and our pool recently developed a leak (vinyl /…read moreunground). Mark and Rod with Pristine pools came out to discuss the situation and after research we determined that our lining was 25 years old. Way past what is expected. Pristine measured the pool and gave us a quote. They walked us through the steps and costs including letting us know what might be extras. Since this was in December we thought we might be stuck with an ugly pool until the rains stopped in April. Pristine took advantage of the lack of rain in early January. Drained the pool, added a new lining and skimmer and had it ready within a week. And it looks great. No leaks and came in as budgeted. Highly recommend

After the Tubbs Fire wiped us out in 2017, the first order of business before rebuilding the house…read morewas to replace the above-ground pool that Rod at Pristine Pool and Spa had installed 28 years earlier in 1989. It's hard to believe the Doughboy pool he installed lasted us that long! But it did. Truly impressive. We were pretty satisfied customers. We looked up Pristine Pool in Forestville and were thrilled that Rod and his son Mark were still in business. We called and discussed the project, and Rod came over and took some measurements. In no time at all, Rod had a backhoe and crew over to clear the site of fire debris and prepare the area for a bigger, deeper, and way more funner pool than we had before. Four potable water truck deliveries later, the pool was finally filled, and my three dogs were again happy campers. Well, we were too. It took eight weeks from start to finish. Rod coordinated everything needed -- site excavation, surface preparation, pool wall and liner installation, pool filtration, startup, and chemicals. Everything worked out as expected. Our only delay was waiting three weeks for Doughboy to manufacture the 28x16' oval pool liner: a tricky one requiring a significant 7' deep end. But it was worth the wait. Our dogs and visiting company have enjoyed the pool since Pristing Pool installed it. And we have had absolutely no issues with anything at all. Interestingly, Pristine Pool and Spa do more than just install pools; they also repair them. Early one spring morning in 2022, a large mature Doe and her newborn Fawn decided to go swimming in the pool. The Doe managed to get herself out, but not before poking a few invisible holes somewhere in the liner, causing a slow leak in need of repair. We called Pristine Pool for advice, and Ron advised that his son, Mark, provided leak detection and repair services. How lucky was that? Mark arrived a few days later. It was April, and the pool water bore winter's comforting chill still. Nonetheless, Mark donned a wetsuit and some diving gear, jumped in, and within 15 minutes, managed to find a collection of virtually invisible holes in the floor and sides of the pool liner, which he patched and immediately stopped the pool from losing water further. Cost? Less than a fancy dinner for two up. We were stoked! The company and its owners, Rod and Mark, have proved and continue to remain trustworthy, skilled, and high-quality craftsmen who take pride in their work and that of their employees and care genuinely for their customers. Thank you for your many years of devotion to your craft and dedication to service. We were lucky to find Pristine Pools 34 years ago. And we were so fortunate to find you again in 2018, alive and still kicking business! Friends have asked us for referrals. You and Pristine Pool and Spa in Forestville are the only ones on our list. Best wishes for many years of continued success. E&J

Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.