We needed pool repairs. Tiles were falling off the side of the pool. We contracted with Aquaman twice to resolve the issue. Once in 2015 and then again this year. In both cases, the tile issue was indicative of larger structural issues. In 2015 we paid $9000 to resolve and then less than a year and a half later we had the same issue. This year, when they came out to resolve they identified similar structural issues as they had supposedly resolve previously. The net result was another $9000 bill.
We worked directly with Doug Rico in both instances. The 2015 service went well. When we engaged him this year, not so much. After the initial consultation, Doug was near impossible to pin down on work dates and never returned calls or emails in a timely manner. The work was conducted entirely by subcontractors with ZERO oversight from Aquaman. Once the work was complete, Doug gave the okay to fill the pool sight unseen. Apparently one of the plugs was left out of the bottom of the pool and at least 1/3 of the water ran out. When Doug did arrive, my first question to him was, "did you inspect the work prior to authorizing the pool to be filled." Doug's response was, "he did not and that he relied on the subcontractor to do that." Doug did get in the pool, replace the plug, and schedule additional fills. Since completion of the work, we have requested Doug to perform a final inspection before paying the final bill. We have several issues where spots of the coping are lacking sealant, we have additional hardware that was not put back in place when the work was completed, and we have a skimmer line that appears to be plugged with broken tiles fragments. Doug was supposed to do the inspection last week, but was a no show and has not returned calls or emails to date. DO NOT USE THIS COMPANY for anything beyond minor weekly pool maintenance. read more
