Had an amazing time!
My wife and I booked with Aqua Zone due to the location (inside our hotel at the Waikiki Marriott) and great reviews.
Add me as another satisfied customer! Read below with the knowledge that generally I am a cynical, bitter, and somewhat negative person, so this review is way more positive than I could describe!
I could go on and on about the actual dive, equipment, etc, but honestly this was my first time so I have nothing to compare it to.
What really made the experience worthwhile was the fact that the entire staff (Christina was my actual guide, Lindsey was my pool instructor) were the kind of people that really seemed like they loved coming to work each day and it reflected in the entire day.
There was a lot of "hey hun come here" "yay who wants to dive" "did everyone have a good time" and things of that nature throughout the day. It sounds cheesy but it wasn't overdone whatsoever (like it was forced), it was just a bunch of people enthusiastic about helping other people learn to dive and have a good time doing it. At the end after we paid for all the digital pictures Christina took during the dive and exchanged phone numbers and emails, she came around the corner to give me wife and I a hug before departing.
Anyhow, onto the details.
We showed up and were in the pool for a bit of time where they showed us the basics of how to use the equipment and everything. Too easy, good explanations, very patient, etc.
Eventually we left for the boat. This takes a bit - be patient - as you sit in the shade near the dock. They load up all the tanks etc onto the boat. Some people complain but you need to understand that these tanks are heavy and they bring like 20+ on the boat (I think close to 30) and all the gear is set up when you actually get on. They don't expect you to help so just relax in the shade, and use the bathroom near the dock before boarding if you need to.
The ride is only about 20 minutes away (the second tank dive was only about 10 away). The crew is friendly the whole time, the captain is very nice (Randall). They bring juice and cookies but if you want sandwiches etc you bring your own stuff. They do have a cooler to put things in. They do not provide towels on the boat; however, they do provide them in the pool session.
Again, I can't stress how nice and friendly everyone is. They really just seem like they are so excited to show up to work, dive, and take care of customers. They make you feel like you are old friends just going out on a boat for a day - not customers who mean nothing to them.
Nothing was pressured - yes they take a ton of photos that are 35 bucks (they send you a link to a Photobucket account), but at the end it wasn't like an amusement park where they force you to feel guilty about buying or not buying. It was just "hey if you want pictures come into the dive shop and if not, have a great day and thanks for coming!" The same was for the boat itself - they had a tip jar, but never mentioned it until the end and then again it wasn't pressure. Honestly they were so friendly I wish I would have known about the tip jar in advance so I could put money in it, but I hadn't brought any cash with me.
If you are wondering about the bathroom like my wife and I were, there was no need to pee in your suit because they do have a bathroom on board (it's only for number one though), lol.
If I absolutely had to complain about anything (and honestly I don't feel that I need to with this trip) I would say that it takes some time after the first dive to bring the snorkelers back to shore (not sure if that's normal or not) before going back out to the second dive. This was helpful to some of the girls on the boat though that used the opportunity to go and smoke (you can't on the boat). I think they might have had to come back to load up more air tanks though, which would make perfect sense and negate this minor negative comment.
One other thing, I did notice that they bring the snorkelers with us on the first dive. However, I didn't feel like the staff or anyone on the boat made them feel like they were less important than the divers etc. They actually got more water time than us as they were allowed to stay in the water until the last group of divers came out of the water (I think we had four total groups of a 3-4 each).
Anyhow, hopefully this long and somewhat disjointed review was helpful. I had an amazing day, and I really enjoyed the company. For someone who never did this before I felt very confident in my abilities after the short instruction, and I always felt like if I ran into any issues the staff was very competent. read more