Dove with these guys a few years ago. Decided to again on this visit as my previous trip was good if I recall correctly. Their rental equipment, staff, and boat are all fine. But it's basically impossible to park in front of their dive shop. There is a public parking lot at the International Market Place....then a short walk unless you get lucky enough to find an open spot on the street.
So prices have gone up of course over the years. I expected this. However, on the weekend dive that I went on, they hit me up for an additional $47 (might have been $42) claiming we'd be going out further and to clearer waters. They did not quote the additional charge when I called the day before. That pushed up my two tank dive to $257! But since we were going further out (told appx 30 mins further out), I was OK with it. But when we stopped just outside the harbor, I was a bit disappointed, but understand the boats go where they can. The visibility wasn't bad, but definitely wasn't that good either. In this case, I expected they'd just refund the "additional charge" and I asked. Nope, they held to their claim that it was further out. Yeah maybe, but only 10 or so mins further meaning just a couple miles. And it wasn't further out...it was parallel to the coastline. So that kind of business practice doesn't sit well in my book. There are at least two other dive shop that I could have dove with that would have been appx $100 cheaper. But because I had a good experience last time, I decided to stay a loyal customer and dive with them again. Based on this last dive alone, I would not recommend diving with this dive shop. Based on this and my previous experience, I'd say they're OK, but shop around and make sure you get full details first, if you commit to diving with them.
UPDATE (follow up to owner's reply): So I guess you'd like me to go into full disclosure...so be it. What your shop should have done was fully disclose the total price DURING THE PHONE CALL, the night before! Activities like diving are PLANNED activities for nearly all visitors to the islands. Yes, I could have walked once informed at the dive shop. But last minute changes can rarely be accommodated with something comparable. So what your office did, intentional or not, was back your customer into a corner! But I gave your shop the benefit of a doubt and truly believed I was going to be on a long boat ride out.
Then there was the actual customer service I received. I patiently sat in the dive shop while the staff attended other divers. It wasn't until their gear was packed onto the van and I thought they may leave that I finally felt compelled to say that I was still waiting for gear. Now they had to scramble to get gear for me.
So fuel surcharge...yeah, we actually needed the extra fuel. Why, because your dive shop didn't bring along enough tanks for everyone! After the first dive, we had to return to the dock to get more tanks. That not only cut into the rest of my day of planned activities, but also the group scheduled to dive after us! But you are correct, dive sites are based on conditions and on diver safety. But tacking on the additional fee up front with no condition to refund it should the boat find it doesn't need to go far, is called "predatory pricing!" And I add that here as a WARNING to other potential divers should they think about choosing your dive shop. And yes, i found other dive shops at a much lower price. I don't make unsubstantiated statements...I called around. So your attempt to imply that they aren't as safe as your shop....please stop, cause you don't really know.
And saying "sorry it didn't meet MY expectation" is accusing your customer of having too high of a standard. In other words, you just said "take or leave it" cause you're not going to change what appears to be, your deceptive pricing practice. But yeah, thanks for the military discount. We military guys hold honor and honesty to its highest and we watch each other's backs. My initial review and this follow up, will hopefully speak volumes to other readers. I intentionally refrained from disclosing all the problems in my initial write up because I believe that bad businesses aren't inherently bad by nature. They are bad because of improper and or bad management practices. This follow up was brought on my your insistence that your shop bare no part of the blame in what occurred when in reality, it must bare nearly all of it. read more