We have been customers of this company for over 20 years. Usually thorough and friendly people.

Had three systems installed by Aqua Science over the last 20 years. The company has gone from good to terrible, specifically their repair/service. Now, this company is owned by Pentair. One of our misting systems has a stuck water shutoff actuator/valve. Lisa with their services wanted us to accept a $175 service call charge while refusing to give a price for replacing the actuator/valve. Apparently, the tech. needs to meet us in person, charge $175 before giving us a quote to fix the issue we need them to fix in the first place. We're staying away from this outfit from now on. read more

We purchased an aqua science mister system for our home about two years ago. We paid $5000 for this system and they notified us that we needed to maintain it twice a year for shut down in the fall and start up in the spring. their service is lacking you cannot get them to come out to do the servicing except for on their defined schedule. this year. It's been 100+ degrees since 1 March yet they will not come out and turn on our system until sometime in mid April. I'm very disappointed in this company. They were quick to sell, but not so good at the servicing read more

Patrick came out and serviced our water system. Because it was 10 years old, it needed alot of parts. Patrick was kind, efficient, and has alot of experience. I'm glad that I calked Aqua Science for our system. We're back in business. Thank you, Patrick!!! read more

Have had them do annual maintenance on a 1-year old RO system and the Water heater. Couple of days later, the plastic tubes leading to RO filter developed a leak at the main attach points under the sink. I called them and they said they can send a service technician only 7 days from the time i called! Reason given was - they were busy. Their suggestion was I turn off the two shut off valves leading to the units, resulting in no filtered water for 7 days. It could have been a 5 min task to set right for the technician. I am appalled by their total lack of customer support and total disinterest in the quality of their work and its impact on a household. I paid a lot of money for this work. read more

We have been utilizing this company since 2007. They installed our RO system, new water softener and regularly service our R/O system filters. We purchased a new system last June and they installed a leak detector and mat. We had a leak under our sink that wasn't caused by the R/O, but the detector didn't go off. It then started going off and wouldn't stop. I had to reset it, and then it started going off again. I contacted the company to ask about the sensor, and whether it needed to be inspected. I told them the leak was not caused by the R/O (once in voice mail, once on the phone ) I was told yes, but because our system was five years old, there would be a charge. I declined service because I thought it was covered under warranty and didn't think they had the age of our system accurately. I found our invoice and called back and they agreed it was installed in June 2024 they said they would send a technician out and he came that same day. He was here for less than 5 minutes, showed me how the sensor works and offered to replace the garbage disposal (the source of the leak) and said he would send a quote. He gave me an iPad to sign on a blank screen and said he would send an estimate. After I signed it, he said he would send an invoice for a $99 service charge since the R/O wasn't the source of the leak. They listened to the recording of my calls and voice mail and confirmed I did tell them the first two times I called that it wasn't the R/o leaking, but the 3rd time I called back to tell them I found our invoice reflecting a June 2024 purchase date, I didn't mention that it wasn't the R/O. Their technician told me before he left that we could get the same disposal at Costco for $89 and he could install it. He sent me two estimates (one for $400 and one for $300) to fix it. We had no plans for them to replace it, and I never asked for a quote No one told me it would be a $99 service call when I called back to confirm the install date. Now the company is continuing to bill for that charge and the manager has not returned my phone calls. I called immediately after the technician left because he mentioned sending an invoice. I told him I was never informed there was a charge and he said he would speak to his manager and get it resolved. Horrible customer service and dishonest business practices. I shouldn't have signed the IPad, without him showing me what I was signing for. He only mentioned it was for the invoice after I signed. Do not use them read more

I had been dealing with a water pressure issue and had my plumber come out and he did all kinds of things to correct the problem. Later I determined he and I had not communicated fully on some of the questions he asked. Anyway, I realized I had my reverse osmosis and water softener serviced in 2023 and missed 2024 and here we are nearing the end of 2025. I called Aqua Science and got Joe Hules scheduled to come and do the service. Joe was great! It was determined my water softener was indeed the culprit and needed to be replaced so I opted to get it done. Joe stayed and installed it (same time as service). His instructions on what I needed to do following the installation were great. He also shared he lived fairly close to me so if I had any questions or concerns to call. My experience was great. The reason I said "maybe" on the referral is it has been my experience that service calls are only as good as the person doing it. Judging from the reviews, I would think now that the company is back to Aqua Science rather than tied to larger company, people have been happier. When I get my next service I'll ask for Joe Hules to do it. read more

We previously use Pentair/Aqua Science for our home water conditioning system and heard that they offer high power misters. We decided to use them for backyard high power misters and we were completely surprised by how amazing everything turned out. We got a free estimate/design that was great and installation only took half a day, and was reasonably priced. This is a commercial grade high power misters which is the same as what you would see at resorts or coffee shops. I highly recommend this company if you want high power misters for your backyard for a hot summer day! read more

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Aqua Science has been servicing our RO system and home water softener system for years. On this particular visit, the technician offered to service our hot water heater. He said it would give it "an extra year of life". Maybe he should've stayed in his own lane. Unbeknownst to us he did not know what he was doing, created a leak that shorted out the hot water heater and destroyed it. In the process, it leaked all over our brand new sheetrock, paint and baseboards in the garage - damaging the area beyond repair. Just our luck, the leak was slow enough not to notice and we headed out of town for the weekend only to come home to water pooled on the (also brand new) garage floor. That's not the worst part. The worst part is when we called for service to the hot water heater, it would be another 24 to 48 hours for a repair/replacement. And no offer to pay for any of the damage. We're still waiting for the callback on the repair. We called a real plumber and took care of the hot water heater. I guess we are out of luck on any other damage. How much do you want to bet that the repair men work on commission? I heard this nice local company was acquired by a big company and it all went downhill from there . read more

I had the pleasure of having Logan Rubio come out and do my start up service for my Mister system. His professionalism, service and commitment was beyond comparison than what I previously experienced. They got it right with him and I would recommend his work to anyone! 5 star and beyond comparison! Thanks Logan Rubio! You exceeded all my expectations!! read more

Simple water filter change out that took 20 minutes. Gave 4 hour window 8 a.m to noon. which I understand but I specifically asked to be one of the 1st customers (appointment booked couple weeks in advance). I called at 11:30 and was told I was the last morning customer & they would be there by noon. Technician arrived @ 12:20 pm. Missed the 4 hour window as well as the time when I called. Poor customer service read more

We've used Aqua Science for the last 13 years in two different houses and have nothing but good things to say. They've maintained and replaced R/O systems several times. Always done it quickly for a fair price. No complaints here. read more

Although it took a few days to get back to me so we couldn't not use our water, they sent two techs the next day after speaking with me and they were what I was used to....thorough, attentive, explained what they were doing and took their time to do it well. They even brought over new filters and completely started over with the service. Customer services goes a long way so one worker should not ruin a company reputation. I am happy that they got back to me and remedied the situation. This is the type of service I have come to know with Aquascience. Thank you! read more

Michael Alvarez arrived right on time and resolved my problem with the remote control for my misting system efficiently. Friendly and professional ! I definitely recommend this business. read more

Very happy with our misting system & continued servicing to keep it working perfectly!

I got a call from Pentair (formerly known as Aqua Science). to schedule filter change on my 4/stage RO unit for 139.95 including membrane filter since I had my unit almost 6 years. I accepted their service. Tech was on time he changed 3 of my filter he exam membrane filter he said no change needed. i Asked to test filtered water with dts meter it was 92 Ppm. He said just flush the water twice it will drop below 10. After a few days we tested RO water and reading was 25 Ppm. I called back asked them to replace the membrane now they are charging me $99 Just for membrane filter. I said I have membrane filter just send tech to change I have not received any phone call. Buyers be aware of their not trust worthy of business conduct. Do not let the technician leave unless the water reading in DTS meter is below 10 ppm. read more

Had Aqua Science install a brand new water softener on 11/15/19. On 01/13/22 noticed a leak in one of the pipes on top. Technician came out and said he could fix it, but it would probably only last a year. Cost to replace the 3 pipe unit was $559.00! Needless to say I was not happy. The technician was able to get $100. 00 off. I will NEVER use aqua science/pentair water solution EVER again and will share my experience with neighbors and friends. The only reason I'm not leaving a 1 for them, is the Tech, Ryan was a good guy. James B. Speed read more

This is by far the worst service company I have ever dealt with! We were supposed to have regular bi-annual service on our RO system but when they call to schedule it, confirm the appointment by email, they don't show up. I can live with a 4 hour window, take a half day off to wait for them, but when it turns into 5 or 6 hours I'm not happy. Then when I call to ask when they'll be here, twice now they say the appointment was cancelled or it was a scheduling snafu. You just sent me an email confirmation yesterday!!! When this was Aqua Science I had issues too but really hoped, now that they're Pentair, things would improve. I know Pentair to be an excellent company but strongly recommend you not use this location of Aqua Science/Pentair for anything. I'm the dummy for having given them so many chances. read more

i had aqua science for 18 years.things have changed.a young man david came to set up our misters for the summer. he flipped the swithes it worked. however not with the remote.they said the new remotes were about $400. ,i said my remote had been working.the young man said walk around the house and turn it it on.i am 87 years old difficult to walk. i said it has always been working,sorry . i called pacific mist galen was able to come out .it is turned off , turned off to the remote,flipped the switch ,great mister are working .solution. have people that know what they are doing. save money and time, read more

We contracted with this company for our new pools solar/roof heating system. The workers were nice and cleaned up after themselves. The problem is with the sightlines on the unit itself. We have a flat patio cover with a pony wall looking top (sorry don't know correct term). We asked if the racks could be placed on the patio roof and hidden by that pony wall or skirt, which we were told would work. That is NOT the case. I would've rather had it on the roof which aesthetically would've looked nicer and not paid the extra $$$ for what I did end up getting. I have not gotten anyone out after the fact even though I've asked. read more

Spent more than 7 weeks of waiting and spent more than $7K on a new pool heater, gas operated. Today, tech came out and went over operating instructions, collected the other half of the $7K, and went on his way. Came inside, as the heater seemed to be operating. However, every 4 minutes it shuts itself off, and the warning light comes on. Reset, and the same thing happens. Then call, hours after tech leaves, they want you to call the 1-800 service repair number. That is BS! These people need to ensure equipment operates and take responsibility, particularly, when they got your monies read more

I bought a reverse osmosis system less than a year ago. The water was already tasting funny about 10 months in. We called for service and they set up a day for service and a time window. We waited all day and then at just before 5 they called and stated they could not make it and rescheduled for a day later. The technician showed up, went to replace the filters and then stated he didn't have the correct filters. We wasted two days, don't have good tasting water, and to boot. I received a bill for $278 for service. Well can't say I recommend this company, I'd use one of the other companies that pop up when this company is yelped. By reading the comments this is SOP. read more

I recently have my water softener replaced. The technician from Aqua Science was prompt, courteous and efficient Overall it was a great experience and great value. read more

Aqua Science purchased Pentair in Tucson where I bought my filtration system. I called to see if they would honor the warranty I have. Not only did they say no but they told me they didn't even offer maintenance services. When I asked what should I do, they told me to "call somebody else". That would be my advice to you. I did contact Pentair and they sent me all the information I need to keep my system working well. read more

Zero concern for customer service. Attempted to double charge me for annual fee & refuses to return my calls.

We did not have any work done by them the estimate process was so bad we called it off. Items we requested to be included were not in fact in the estimate. Work to be done was not in the estimate. It took several emails to and from the Regional Sales Manager to finally uncover enough "omissions" for us to call it off. I still do not know if we even uncovered all of the "omissions" or not. read more

Pentair's contract repair firm, Work Hard Pools, was responsive, came next day, efficient and effectively communicated and repaired the issues on our pool pump! read more

We have been customers of PureTech/Aqua Science/Pentair for the better part of the last 18 years. They installed the water treatment system in our new home in 2003. We briefly left the state in 2017. Last year I contacted them to see if they serviced units that they didn't install. They do. Today we had a fine young man Kylan Asher service our system. He was early, pleasant, personable, and knowledgeable. They have a winner with him. Right after he left, I texted our daughter to reccomend Pentair, as she is looking to put in a treatment system. Some long time companies don't get better with time, Pentair gets better. See you next year. Thank you Kylan! read more

I will never use this Aqua Science/Pentair Water Solutions again in the future. Two weeks ago we had them come out and change the filters in or reverse osmosis system. Shortly after the technician left, we discovered that the tubes were leaking. We called them right away and they said that they would call as back to have the repair the leaks, but they never called back. I finally fixed the leak myself. Today I called because the hot water heater that they installed was leaking. They broke the pan under the water hears, so the water was soaking in the drywall. The person that I spoke with refused to tell me how the warranty process worked. They wanted to charge $75 to have their technician come up and diagnose. Easy to see that the tank was rusted out, and needed to be replaced. The earliest that they could schedule an appointment was a week out. I had to turn off and drain the water heater to keep the water from doing more damage and could not wait a week without hot water. I found a plumber who was able to do the warranty work tomorrow. I will never use this business again, their service has really declined over the last 10 years. read more