Came in while doing some Black Friday shopping for a washer and dryer. Unfortunately, the…read moreexperience fell a little flat. The store itself felt very cramped, and the inventory was limited, which made it hard to seriously compare options. Pricing also wasn't very appealing -- everything felt inflated, which I'm guessing may be influenced by the surrounding area. What stood out the most was the lack of engagement. There were plenty of staff gathered in the back having a loud conversation, but during the roughly 10 minutes we walked around, no one acknowledged us or asked if we needed help. Because of the tight space, limited selection, and pricing, we ended up leaving without purchasing anything. Not a terrible experience, but not one that encouraged us to stay or return.

I needed a refrigerator (because mine died that's a code red)) so I placed an order with home…read moredepot, they came by 2 weeks later with the fridge and told me they couldn't install it because My house had copper wire at the connection. Great thanks, I think we could have gone over that over the phone and had it taken care of before the install. The unit wasn't installed for a couple more weeks- I was living out of coolers. Thanks home depot. So next my dishwasher died (I've lived in the unit for 25 years), this time I call Lowe's. Smart me, right? NO. They come by with the dishwasher and tell me they can't install it because the connection (water line to the unit) was too far from the install area (it's maybe 2 feet away). OK thanks Lowe's. That's when I found Smith Appliance. I told them the problem they told me "no problem". A Curteous professional sales person helped me select an appliance (made in u.s.a) in my price range, they have an on-site install guy gave me a price on the spot (happened to be there) and they came and installed it. That was almost a year ago, the thing runs perfectly, very quiet , dishes clean.....my only regret is that I should have dug in discovered this business 30 years ago. No more big box stores Douglas in Smyrna

Amazing selection of everything from electronics to toys…read more They even had some furniture. I wish I didn't buy all new appliances from Home Depot last fall. BrandsMart prices seems to be way more affordable. Sales staff was friendly and helpful. Definitely I will go back. Gift card from this store would make a nice gift for someone. Check the address before you go. Now it's on the other side of I75.

**update** Removing TWO stars because they neglected to tell…read moreme that two different delivery teams handle the products I purchased. Basically, the "stove" guys came today and the "microwave" guys will call me to schedule another delivery within the next 24 hours. Would've been helpful to KNOW THAT IN ADVANCE since I was excited about having a new microwave since I will have a guest at my house this weekend. I even mentioned this to the salespeople and told them I wasn't availability for delivery on Friday and Saturday because I had plans (with aforementioned house guest). So now I'll have to wait until probably the end of next week to have another free 4 hours to sit and wait for the microwave delivery and installation guys to show up. Very inconvenient. I could've made alternative plans with my schedule next week had I known about needing two delivery dates instead of one. SMH. ----------- Great selection. Wonderful prices. Super friendly and knowledgeable staff! Divine Bookman was a pleasure to work with and understood my needs. She provided the exact help and expertise I needed and my shopping experience was wonderful!

Went on specifically to look for refrigerators and found a lot of beat up missing parts falling…read moreapart options. Multiple versions of similar quality refrigerators on the floor. But what would got me was that no one came to ask me if I needed help, but it became close to closing (15 minutes before) all three of the workers walked over in 5 min increments, to tell me that they were closing soon, but NONE of them asked me if I was OK or if there's anything I needed help with. The Customer Service was just ab and the products on the floor were very lackluster and seemed like a last resort.

Manager was kind enough to reach out to us and discuss our experience. She apologized for the poor…read moreservice and said she would get down to the bottom of what happened and how we were treated. I appreciate her concern and effort.

SR sold us a column freezer and refrigerator pair in 2021. We had to wait over four months for…read moredelivery, which was typical during the pandemic, and the refrigerator that we received had recently been manufactured and has functioned well. But we later learned that the "new" freezer we received had been manufactured three years earlier, and has been faulty since it was installed. The manufacturer has provided service under its warranty, so we are hoping that the current repair service will resolve the problems. In addition to selling us an old model freezer as new, SR ordered the wrong components to complete the installation of our units and delivered a broken component, all of which added months to the completion of our purchase experience. During that time, the company was unresponsive to our calls for help. SR has earned its poor reputation with customers, the Better Business Bureau, and even area appliance technicians. Today's technician guessed that SR was our supplier based on my brief description of our purchase experience. Avoid SR, and avoid unnecessary headaches.

I went into SR Appliance and admired all of the beautiful appliances displayed in their showroom…read morebefore I asked for help in locating some kind of conveyance to move my own refrigerator out from the wall. The two men who helped me couldn't have been more sincere in helping with my request, or more generous with their time in searching for a solution. Not only did they steer me in the right direction, they did so with great humor. I walked out of there with a good recommendation for where to find what I was looking for, and feeling lighter from the laughter of my encounter. I can only imagine how enjoyable purchasing an appliance from them would be. Maybe one day I'll find out!

Great customer service Have been serving Atlan ta area for…read moremany years with excellent Electrolux products

Awful experience. poor customer service, will never go back there again. I dropped off vacuum and…read morewas told it would be ready in a week. after 15 days, I had not heard a word from them. I called and I was told they could not fix vacuum and to come pick it up. I went and picked it up and took it straight to another vacuum repair place less than 2 miles away. The new place had my vacuum running in less than 15 minutes. Dont waste your time there.

I was told the price to fix my dryer was $175, the tech was making excuses before I met him, was to…read morecome to my apartment on 9/27/24 did not show up .the next day he said he would come 8/29/24, did not come, said he can make it 8/31/24 ,10 am, he came and work on my dryer, one drum roller was broke , he put one on and said that's it, ok I gave him $200 the dryer came on . He left my apartment, and i go and put my cloths in the dryer, and turn it on, the tech left his pliers and I call him to return them to him, he comes back for his tool and I go back to my apt, my kid say dad I cut the dryer off it made a loud noise and start smoking , I call him back, he come and make more excuses, the drum break a part on the motor, now they need $50 more to fix this, He comes back 10/4/24 ,with the parts ,did not buy the tools he needed to secure the new part, now the dryer is making noise and moving slow. I have call them. No one has come to help me. $ 250 gone?

From the owner: Quality NEW & Used appliances! 6 month warranty! Financing Available.. Free washer hoses with…read morepurchase!

Helpful service to make sure we got the best deal for what we need. Knowledgable and made sure we…read morewere all set.

Great price, good service, good delivery, many of selections! Look for Kyle and Fabio, they will…read moretake care of you!

Every time I come to atlanta to visit my children I find my way to this nursery. The best plants…read moreand wonderful service with them. Highly recommend.

The staff is beyond nice and helpful. They grow a lot in house and have a great variety! Best…read moreholiday gift purchase!