Sebastian took a look at our dryer which was impacted by water during Helene, and reported no apparent water damage. Started it up and it worked just fine. Finally some good news! Thank you Sebastian for your prompt arrival and friendly service. I highly recommend Appliance Zen. read more

Sebastian's experience and expertise was clear from the start. He was able to get my dishwasher back up to snuff just by clearing gunk (lots of it) from the spray arms. He said the load on the pump from that back pressure usually destroys the pump, but there was a glimmer of hope that it would work fine after being cleared out. Well that glimmer turned out to be right so I was good to go for just the cost of a service call. Thank you! read more

I called Appliance Zen to fix my oven. We were able to schedule an appointment in two days. Sebastian arrived right on schedule and diagnosed the problem immediately. He had the parts on this truck so was able to fix the oven in about an hour. He also fine tuned the burners on the range and adjusted other parts of the oven so that it works perfectly. Sebastian is very knowledgable and works on all brands. I am very happy with his work and would strongly recommend him should you have broken appliances. read more

Called Appliance Zen (Sebastian) about our refrigerator. He came out that afternoon. He ordered the part and it got lost in delivery. He ordered the part again, it arrived and he fixed our fridge! In fact, it runs better than it did when it was brand new. It has always made some weird conking noises but those have stopped. Sebastian was so thorough and gave us good advice for keeping our refrigerator working like a champ. Maybe it's my imagination but even the ice maker is making clearer ice cubes since he was here. If any appliance breaks Appliance Zen will be the first one I call! read more

It is very hard to find local workmen willing to come to you to work on your appliances..especially LG's. Appliance Zen did that and got a tricky problem fixed! Price was right as well! read more

Sebastian is great. He worked on our dryer and had to order a part. Because of supply chain issues, it took many months to get the part that we needed. At some point, it was evident that the part might not ever come and Sebastian gave us a free dryer that because he felt bad about the situation. What a good guy! read more

Appliance Zen - Dryer - Appliances & Repair Near Me - Asheville, North Carolina

Sebastian was friendly, efficient, chatty and an honest person. He showed up in a timely fashion and communicated clearly about my appliance issues. He seemed to have excellent knowledge about both appliances he assessed and was very helpful in both instances. His pricing was beyond fair and I will definitely use him for our Asheville appliance needs in the future. read more

We used Zen in the past and they were efficient and fairly priced. I called them for an appointment for a leaking washer and they set up a no charge phone evaluation which resulted in a recommended DYI fix that worked. Well done! read more

Our Whirlpool fridge was defrosting rapidly and I was in a panic. Sebastian answered my call and came within the hour to check it out. Made diagnosis and said he had the part in his truck! Replaced the part and swept b shindig my fridge while waiting to make certain it was working properly! I highly recommend his service. read more

Sebastian showed up when he said he would! Very friendly and instilled a lot of confidence and reasonable rate. After repairing my dryer he also took a look at a broken dishwasher and said he would drop by tomorrow to stick a part in for free; he's that kind of guy. I'm so glad to know of someone I can trust and count on. read more

Prompt, efficient, capable, friendly, and quick about it. Great communication and a very fair price. Second-time customer, lifetime fan. This is a local, small business and worth supporting. read more

So, my 6 month old refrigerator was starting to warm up on a Sunday afternoon. I called and was informed that my brand was not typically covered by Appliance Zen; however, the technician (Sebastian) spent 15 minutes gathering some diagnostic and service manual information and walked me through common issues. Sure enough one of the issues he mentioned was spot on! A loose white connector that I might find on one of the controller PCBs. I'm an engineer by trade and was impressed by his thoroughness even reminding me to ensure the appliance was unplugged if I was going to look for the loose connector myself! I can't believe how helpful this company was on a Sunday evening! I'll be bringing business here in the future! The Bairs read more

Sebastian came out and fixed our dishwasher! Excellent service very professional will surely call him again!

We called Monday morning and sabastian came out by 10. Quick service and reasonable. We also asked him about a dryer that was working but making a noise. He looked up the part and no parts available anymore. He suggested to look on online sales and when we find one, he offered to advise us if it is a good price/model. Like that. thanks read more

DO NOT USE THIS COMPANY. Customer service is non existent at best. 6 months later I'm still waiting for a return call. If I could give 0 or negative stars I would. I found Sebastian through Yelp and having at that time no other option for repairs to our commercial beer cooler in a residence, I contacted Sebastian. I was very impressed at first with his knowledge of various appliances. He suggested an initial fix to our problem and it sounded great. Fast forward 4 months later and repeated phone calls and promises of repair, parts coming, etc, we found another, legit and reliable company. We paid Sebastian to basically put "fix a flat" into a refrigerator. To replace and repair everything he screwed up was over $2,000! We should sue him for the costs, but just not worth the trouble. read more

Prompt courteous service. Just charged us a service call because the repair was simple. Will definitely be a repeat customer if the need comes up. read more

They came out and said the appliance could be fixed. They said they would order a part and they never responded or answered calls.

Let me explain , I ve never been in the store. I did have a stove that wasn't working right though , it was not bought at Zen but the Company that made it sent them out to service it. First I got a call from super sweet Mary that have me an appointment, then I got a call from the owner that cancelled the appointment, all together he called me 3 times to make sure I understand what the problem is. You might wonder why that's worth 5 stars I think it is, they could have just not showed up, keep me waiting, but they didn't. After a couple of phone calls from them and from me to the company that built the stove we sorted out the problem ( I live about 20 miles out so they needed more money from them to be able to show up for the service). They came in time and were super friendly, introduced themselves with a handshake and serviced or fixed the stove in no time. It was a great experience and my stove finally works. The main mechanic explained what the problem was and what he fixed. I would call these guys at any point again! read more

Sebastian answered my call in his car and arrived at my house about 15 minutes later. He brought all the necessary tools with him and quickly diagnosed my GE problem washer that no longer discharged water. Minutes later, the washer worked again! I pointed out a secondary issue the washer had and he quickly fixed that too. Friendly, intelligent and ethical, Sebastian of Zen Appliance is a real community resource. read more

We called regarding a noise in our dishwasher. The guy came out and said that we had somehow gotten debris in our pump. He said he could come back out and fix it and we would be able to apply the cost of the initial visit to the repair. We decided to try to fix it so we called back and left multiple messages. No one has called us back yet. We had to call someone else who actually diagnosed the problem totally differently. read more

My electric range broke. A friend recommended Appliance Zen. I called and left a message, Sebastian called me back the same day and we made an appointment for him to come look at the range. He showed up exactly when he said, assessed the problem, gave me the total cost and told me when the part would be in, which was the next day. When the part arrived, Sebastian called me and made an appointment to fix my range. He was in and out in a short amount of time, fixed the problem and was courteous and respectful. Pricing is reasonable. I would definitely use Appliance Zen again; it really doesn't get any better than this and I'm thrilled to have an appliance repair person to call when stuff breaks. Yay! read more

I called Appliance Zen and they made an appointment to come out to check my washer. They came and did a diagnostic. They said I needed a part that they would order and they would call me. I paid them $56. I have not heard from them since. I have called them repeatedly. I have sent them an email all to no avail. I have had to contact a different company to come out and will have to pay another diagnostic fee. I will never use Appliance Zen again! read more

If you want your appliance fixed, do not use this company! They will seem friendly, may even come out and look at your appliance. And that is where their service has ended for us twice now. In two separate situations, they left my home saying they needed to order a part and then never returned the repeated calls I made trying to get them back to finish the word. Not zen like, just bad business. Save yourself the frustration, time missed from work and the hassle of an unrepaired home appliance and call someone else! read more

Very strange experience. Sebastian came to our house to check out the dishwasher that wasn't cleaning properly. I had to leave to run a quick errand, and when I returned home, he was gone with no note or invoice left. I followed up a few days later via phone and was told that I should use dishwasher cleaner on my machine and if that didn't work I needed a new pump which was "exuberantly expensive". Overall a very bizarre experience. Poor communication, no follow through, and my dishwasher is not fixed! Sadly I will not be calling Appliance Zen again, nor can I recommend them to friends. read more

After their initial visit, my oven was still broken. They "ordered" a part from Germany, and after waiting almost a year, and calling and calling, I called Haywood Appliance, and they were able to repair my oven within 3 weeks. I paid them for a part that was never gotten, and was told so many different things... I do not trust Sebastian. $600 out the window. read more

Many dates and times were set and cancelled for the home visit and lots of excuses given. When he finally came he had a bad attitude only to say he could do nothing. He charged anyway. read more

We called Sebastian because clothes coming out of our dryer had rust streaks. Also, our fridge/freezer seals were leaking. He made an appt for between 3pm & 5pm. At approx 4:15 he called to say he was leaving his appt and would arrive in 30 minutes. In about 45 min he called again and was further delayed by the directions on his GPS. He called 3 or 4 more times and finally arrived around 5pm. While we do live on top of a mountain, the directions include only 2 turns once you exit I-240 so it is very rare for people to get lost. He finally arrived and checked the dryer and fridge/freezer. He diagnosed the problems, ordered parts and said he would call when the parts came in. About 2 weeks later I called on a Monday and Sebastian said the parts had just come in the previous Friday. He made an appt for the following Wed at 1pm. On Wed he called and left a message that, once again, he was running late. We could not understand the rest of the message. We have not heard from him since and we do not feel it is up to us to chase him down. Like so many vendors in WNC these days this seems to be the norm. read more

Amazing customer service and always able to fix the problem quickly!! Will definitely call Appliance Zen again, they are the best.

Our washer leaked tons of water in the basement. I called Appliance Zen and they happened to be in my area. They came over 20 mins after I called and were very friendly and helpful with the repair. They also have very fair pricing compared to other appliance repair shops I called. Sebastian the owner/repair person was very nice and explained the problem to me also. I would definitely call them again! read more

This guy is great. he is honest and very smart. I would recommend him highly for any appliance repair problem.He has given me great advice about my washing machine and my son's washing machine. He is on time and very courteous. read more

Appliance Zen showed up on time, was courteous and professional, thorough in his assessment of my broken washing machine, and honest about the repair costs. I highly recommend this company to anyone needing appliance repairs. read more