Sebastian is a good fellow and he knows appliances well. He has helped both us and my dad on…read moredishwashers, dryers, and refridgerators... repairs, cleanings, and new installations. Sebastian knows his business.

Sebastian took a look at our dryer which was impacted by water during Helene, and reported no…read moreapparent water damage. Started it up and it worked just fine. Finally some good news! Thank you Sebastian for your prompt arrival and friendly service. I highly recommend Appliance Zen.

Wish I could rate less than one star! Back in March, 2026, we called Mountaintop Appliances to fix…read moreour broken washer. I should have known better; Mark came and requested payment up front for a control panel ($260) plus labor. We paid him $390. The problem was not solved, so Mark suggested another part, a water valve, for which we paid an additional $118. That did not work. Giving up, we bought a new washer. Mark retrieved his new parts; the total parts refund we were due was $378. I pursued Mark by telephone and emails. He assured me that he was "waiting for a box the right size to send the controls back to the manufacturer" and I would have a check in a week. I wrote two emails to him to follow up. Crickets. It is now August of 2026.

I paid Mark Atkinson (Mountain Top Appliance) $376 on January 5, 2026, for a freezer part and…read moreinstallation. Every two weeks I'd check in on things. I got 'Do in anytime.' as a reply. After a month and a half of no part and various excuses related to health of a family member, I requested a refund. Communication was difficult throughout. After pressing for my money, I was told a refund check was mailed on Feb. 25. I waited seven days, but no check arrived. When I followed up, Mr. Atkinson offered to "stop payment" and bring a check. Based on the pattern of behavior, I informed him I would only accept cash. Provided a partial refund because he decided to keep the diagnosis fee. Would not recommend.

The first dryer didn't heat, but as soon as I called they came out with a replacement. A newer…read moremodel. And restarted the guarantee! Pleasant attitude, professional demeanor.

Would give them 6 stars if possible. Called about washing machine, fixed 2 days later. Jesse and…read morehis apprentice were great to work with! Very good price. Highly recommend.

I paid $175 for Bob to reconnect 2 wires. He was at my house for 10 minutes total, so probably 5…read moreminutes or less of work. He responded quickly and got it fixed but come on, that's insane. Then he suggested he was giving me a deal but reducing from the $225/hr rate. Realized I should have done that math - so should have only paid $37.5 for 10 minutes. You'd think especially during these times where we all have so many additional Costs due to storm - some extra kindness and generosity would be offered.

Bob was exemplary in his service. I called on a Monday morning at 10am, and while he didn't make…read moreany promises, he arrived by 2pm to fix my dryer. I was worried that it was going to require a second visit and a second person to take the dryer down from its stackable location. But he was able to take it apart and worked diligently to get the job done. A piece of clothing had entered the drying vent, when I forgot to put the lint filter in place. It was nice to have a contractor who works for himself and not some big corporation. And so he finished in less than 2 hours and surprised me with a very reasonable bill. So I added on a small tip, and I would definitely call him for any other appliance needs that I might have. He was very knowledgeable and friendly. I had originally called Lowe's, and they put me in touch with a company that only provides 4 hour windows which means that you have to sit around all day waiting for them. And then, they managed to blow me off completely and close down the office by 2pm. So when I called to follow up, no one was available. They are called M&M, and I guess that they do work for Lowe's warranties products. So, I'm glad that I used yelp to find a different company.

My partner and I recently stopped in because it was so difficult to try and organize a purchase of…read morea good quality washer and dryer elsewhere (ex- nobody on Facebook wanted to deliver and many other places didn't have great reviews or options) We stopped in about 30 minutes before close (oops-sorry) and the owner/manager was helping someone. Someone was ahead of us too. He was so sweet and apologized asking us if we could wait. We assured him we could and browsed. Even though it was closing time he really took his time walking us around and discussing options. He showed us some options in the back that were available. He also was honest and patient as we asked questions. We decided on two machines (washer and dryer) with delivery ($50 for delivery and each machine was around $200). Overall worth it for the ease, attention and peace of mind. They were a bit backed up with deliveries but got us in the next week. They were flexible ish with when the delivery could be which helped my work from home situation out. The delivery men were incredibly sweet, efficient and professional. They communicated well and did an awesome job even staying to make sure everything worked. The machines are great and they assured us we could call with any problems. Highly recommend this option if you need appliances that are used but quality (they also have other things gs such as fridges and microwaves).

I called Flow for washer/dryer service. They came out the same day & fixed my dryer. There was a…read morepart needed for my washer so they ordered it and called within a few days to install it. Very prompt & did very good work. I would definitely use them again!

I am gaving an emergent issue with my refrigerator for the last 48 hours and I realize some…read morecompanies may not work or want to work over the weekend or holiday weekend, but it would have helped to have the business get in touch with me after the initial message. My next messages went unanswered and it adds stress to an already stressful situation. All our food and frozen items are going bad now.

Ducky Ducts was professional, courteous and competent. They arrived on time, introduced themselves…read moreand asked to be shown around the house. They explained what they were going to do and got started without delay. They were very thorough, showed us before and after pictures of the ducts and left the house cleaner than it was when they arrived. We will be using them again in a year. Highly recommend these folks.

The two technicians (Ashton and Corey) were efficient, thorough, and polite. They were respectful…read moreof property. I will work with them again. This firm was recommended to me by my furnace/air service company (Mountain Air) which is why I felt comfortable going to Ducky Ducts.

I called Mr. Wilson on a Sunday evening because the refrigerator part of my fridge/freezer was not…read moreworking. He was at my house the next morning at 9 am. He diagnosed the problem, tested his theory with some gadget, which confirmed it. He was able to get the needed part from the supply house not far from here, came back and installed it and-- YAY the fridge began to cool down. A very kind and interesting man, I HIGHLY recommend him.

This will be a difficult review to write. I never like to be so negative, however this situation…read morewarrants it. I called "In His Time" repair to deal with a dishwasher problem where the machine had difficulty starting a cycle. The owner, Terry Wilson, came out and immediately diagnosed the problem to be the electronic panel. He explained that LG dishwashers were notorious with these panels failing and needing replacement. This diagnosis was seemingly very easy for him to define, he explained that this was very common. He recommended that if I was comfortable with doing basic repairs that I could order the part myself and install it to save myself any additional expenses. I felt comfortable with his ease of explanation and knowledge of what he was saying. He also told me I should expect to replace this panel every few years because it will eventually fail again. I was obviously disappointed to hear this but given today's state of appliance quality, I wasn't shocked. I paid him his service fee of $65 and then proceeded to order the $195 panel. Once I received it, I installed it without too much difficulty. Unfortunately, it had absolutely no effect on my problem. After repeated attempts to contact Terry Wilson, he called me back. When I told him what I encountered he immediately told me how I made the mistake of buying the part when he recommended that I should have purchased a new dishwasher. I tried to explain to him that we never discussed buying a new dishwasher but he wouldn't hear of it and emphatically told me that this was his recommendation. It was obvious that he wasn't interested in entertaining any other option and rather than get into an argument with him I politely ended the conversation and said good-bye. i subsequently did more research and discovered that a common solution to my problem showed it was probably related to the latch switch. I found I could get one of those for $50 and ordered it. It was easy to install and immediately fixed the problem. So, in the end, I was in over $250 by using "In His Time" to help me falsely diagnose the problem and then when I explained to him the situation Terry wasn't even remotely open to the idea that he might have misdiagnosed the situation.