1. Blue Ridge Refrigeration

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Asheville, NC

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Blue Ridge Refrigeration

3.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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5 years ago

Professional, knowledgeable and honest. Fairly priced, respectful and consistently responsive every time when we needed them to be.

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DeAnna M.

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3 years ago

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Ask the Community - Blue Ridge Refrigeration

Guaranteed Stores

Guaranteed Stores

(3 reviews)

I do NOT do 5 stars. A business has to be incredible for me to even consider it. These folks…read moredeserve it!!! I've bought several items from them and their selection of used appliances is very strong, and affordable. If you're on a budget, they likely have something in your price range compared to the "usual suspects". Their staff works with you, is friendly, skilled and helpful. I had a problem with a refrigerator I got from them, and they replaced it. The second refrigerator developed an issue with the ice maker, and they repaired it for no charge. Their service is absolutely great. I bought a washing machine, and it didn't fit in the space in my house. I asked Max if they had one the same dimensions of my old one (that they took to scrap for me) and he tried to talk me out of it, as the one he had was older and not as good a unit. However, as I didn't want to tear open walls, I took the older one. His concern in providing the best unit I could afford was some of the best customer service I've ever had. I referred them to friends, and everyone has been very happy with them.

I bought a Washer and Dryer from Guaranteed Appliance in West Asheville in 2024. I regret buying…read morethe washing machine because I only needed the dryer, but I wanted the set to match. The delivery guy told me that because I had torn-up vinyl flooring that the washer would rock. Fast forward to today when my dryer motor died, I asked the repair guy (Not a Guaranteed Appliance repair guy as they never returned my call) and he told me the washer had bad struts. So I have been living with the noise from the beginning each time a run a cycle thining it was my floor causing it. It wasn't. I think I got rooked on that machine. Take a repair man with you before you buy.

Call Dad - Trust in the best. Call Dad brings the highest quality service with the best technicians.

Call Dad

(15 reviews)

I have been waiting 3 weeks for a part to fix a unit that's less than 2 years old that they…read moreinstalled. no one has followed up. I have to initiate every call talk to their AI. Then talk to a call service. they say they'll relay the message and someone will call me back and they don't. So after three weeks of waiting for a part to come in now they're telling me that it's on backorder. But did I receive a phone call with an and an ETA. No instead I got a text message that just said it's been on backorder as of yesterday. So much for being a "family member" - they definitely don't treat you that way.

I contacted Call Dad due to my ac not blowing cold air. They repaired it by replacing the capacitor…read moreand that was the extent of the repair. I was charged $739.16, which was due upon completion. At the time, I didn't realize this was an astronomical amount for this replacement but my neighbors told me afterwards that I was taken advantage of because this part generally was under $50.00. I contacted the business and was told that the part was $400 and the rest was labor. I complained about amount and was offered a service warranty for a 20+ year old system, which I did not need. I also was told that the item had a lifetime warranty, which I did not ask for. I would NEVER had agreed to replacement of this part had I known how much they were going to charge me. I would have gotten a second opinion. After extensive conversation with Patrick Olszewski (field service manager), he said I would receive a refund in the amount of $250.00, which I have yet to receive. This conversation took place on 9/3/2026. I have spoken with several different people in this organization trying to get this resolved. I received an invoice (not itemized) that says I was due a refund but didn't get it. Think twice before doing business with this company. ADDENDUM: I have finally received reimbursement.

Blue Ridge Refrigeration - hvac - Updated November 2026

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