I have been waiting 3 weeks for a part to fix a unit that's less than 2 years old that they…read moreinstalled. no one has followed up. I have to initiate every call talk to their AI. Then talk to a call service. they say they'll relay the message and someone will call me back and they don't. So after three weeks of waiting for a part to come in now they're telling me that it's on backorder. But did I receive a phone call with an and an ETA. No instead I got a text message that just said it's been on backorder as of yesterday. So much for being a "family member" - they definitely don't treat you that way.

I contacted Call Dad due to my ac not blowing cold air. They repaired it by replacing the capacitor…read moreand that was the extent of the repair. I was charged $739.16, which was due upon completion. At the time, I didn't realize this was an astronomical amount for this replacement but my neighbors told me afterwards that I was taken advantage of because this part generally was under $50.00. I contacted the business and was told that the part was $400 and the rest was labor. I complained about amount and was offered a service warranty for a 20+ year old system, which I did not need. I also was told that the item had a lifetime warranty, which I did not ask for. I would NEVER had agreed to replacement of this part had I known how much they were going to charge me. I would have gotten a second opinion. After extensive conversation with Patrick Olszewski (field service manager), he said I would receive a refund in the amount of $250.00, which I have yet to receive. This conversation took place on 9/3/2026. I have spoken with several different people in this organization trying to get this resolved. I received an invoice (not itemized) that says I was due a refund but didn't get it. Think twice before doing business with this company. ADDENDUM: I have finally received reimbursement.

Turned out to be a minor problem but it was tricky to find. He was very helpful and worked me in…read moreso my AC would get working. Didn't over bill like a big company would and was really helpful in explaining what the problem was. So glad I called him!

Superb service. Kenny fixed my condo air handler heating/cooling unit, clearly knew his stuff,…read moregave lots of advice, made sure to do it right, fixing a filter that had gotten sucked into the unit, advice on the filter size. While also doing the service call for the heater pilot light so I would have hot water. Which was a modest price service call, while giving the pilot light instructions given if it happens again. What was very nice was that a service contract from a previous owner is still in effect and they do not force "x" visits a year. So the maintenance aspect was free, as will be my next one, and my decision when it should be done. They let me know this with a smile, the previous owners were long gone! Thanks! Good policies, and appreciated that you handled it with integrity. Steven

We have ten-year old solar panels, and wanted battery backup. I spent a lot of time looking into…read moreour options and started emailing and calling the solar companies near Asheville. To make a long story short, Sugar Hollow Solar came in about more than 20% less than the next lowest estimate, and they were available 4 months sooner. One company couldn't provide the Tesla system, and they recommended Sugar Hollow! You know you're good when your competition sends you business. There were some issues with our wiring, but their electricians found a good work-around. They came when they said they would, and got the job done quickly and with minimum fuss. They said the Tesla system was so well-designed, that I wouldn't even realize there was a power outage. Indeed, we had a power outage the week after the installation, and sure enough, I got an email from Duke Progress to let me know. I couldn't tell otherwise. We also had their engineering people out to check on our existing system. Once again, great service. Now if only we had great sunshine every day...

Sugar Hollow exceeded our expectations. We got good service, a fair bid to do the work, great…read morecommunication, skilled installation and activation. We had deadlines to meet because of other things happening in our Ives, and, once they told us they could meet our deadlines, they did, only sooner than we expected. All of the staff, Dorian, Kyle, and Caroline - and their teams - were friendly, efficient, and skilled.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

I called Barrett heating and cooling on a Friday morning, when we woke up realizing our furnace was…read morenot working. A human being answered the phone, and I spoke directly to the technician. After explaining all the things we had tried, the technician told me he would call me back as soon as he had a time slot available, and would come by. Within two hours, I had a phone call telling me he could make a house call in 15 minutes. Brendan arrived promptly and assessed the furnace. He indicated he would need to step out to pick up a part, but that he would be back within the hour to repair it. And he was absolutely true to his word. The entire repair, from assessment to clean up, took less than two hours, and our furnace was back up and running. There aren't many repair places you can call who will send a service tech out the same day, and actually fix the problem same day. We were extremely pleased with their professionalism, and their timeliness. I would not hesitate to recommend them!

Brendan has done work for us on a couple of occasions and we highly recommend him. He is…read moreresponsive, fairly priced and does excellent work. He's also a really nice guy. We recommend him without hesitation.

Ok I ordered 2 mini split systems from Amazon, sold by Costway. The first one took me a little bit…read moreto get installed, yet it works just fine. The second one installed faster but wasn't charged(supposed to come pre-charged from factory). So I back and forth with Costway, they want pics, video regarding the system. handle all that and they ask me to find an HVAC Tech to come charge the system. I contact a few people, no one gets back to me. I called Asheville Mechanical, called me back within the hour! Scheduled for the next day! Showed up in the agreed time parameters, found the problem. It had a bubble keeping the system from being charged. Charged the system, was very professional. I would recommend this company anytime. Yes still working great.

We use Asheville Mechanical anytime we have electrical needs. They are always courteous and…read moreresponsive and do quality work at an affordable rate. Thank you to Kenny and the team at Asheville Mechanical!

Tammi responded to my request for service immediately. When I told her my situation she maneuvered…read moreother appointments to accommodate me as quickly as possible. Ryan is the service technician who came to my home. He was prompt, professional, and friendly. As he examined my inside and outside AC units, he discovered the problem was very severe. I was not aware that my unit was still under warranty. Ryan looked it up via Google and confirmed it's under warranty, but with another HVAC company. I appreciate Ryan's integrity and honesty. I absolutely recommend Aire Serv for prompt, friendly, reliable, honest service.

These guys are great! They came to my home each time, when they said that they would. They did a…read morefantastic job. They were very careful not to dirty or damage anything in my home. I am very happy with the work that they did - my heat pump works perfectly. I would definitely recommend Aire Serv!

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

We recently purchased a home in Weaverville NC. The home needed a new furnace and air conditioning…read more We were impressed from the very start when George came to look at the job and give us an estimate. We were more impressed when Dwight and Dave did the installation and startup. And further impressed still with Kayne in the office (personally I think she is the glue that holds everything together). You can't go wrong using this company.

From the owner: We are a full-service HVAC contractor in Asheville, NC. Please explore our website further and…read morenever hesitate to call or email us for more information. We provide free estimates for the installation of heating and cooling equipment to existing and newly constructed buildings. We are fully licensed and insured. NC License # 19442. SC License # RBH.297.

I was worried my 2007 heating/cooling system was going to give out. I called JB's and spoke to…read moreLinda, their personable and knowledgeable receptionist, who sent Mike out to our house to check things out. Mike was also knowledgeable and friendly. He taught me some useful things, and discussed brands he would recommend. He thoroughly inspected everything. Our unit was fine; he only had to replace one part. I will gladly recommend and use them again.

I cannot say enough wonderful things about JB'S! They treated me like an actual human being which…read moreis super rare these days with service companies. Love them!!!