Stated they offer military discount because they appreciate their veterans but did not give any…read moremilitary discount at all. Also placed my front load dryer onto its glass door, didn't even bother to ask if maybe there was something I could put down in front of it to mitigate scuffs and scratches.

Agreed upon date and time for repair , had to be modified due to family emergency of technician…read more Reset date and time with confirmation evening before arrival. Waited two hours of window time, no call or text. I then called Paul, he apologized and thought he sent me a text. Poor communication and frustration waiting for service that didn't happen.

I can't speak to the actual scheduling or repair service, but we went looking for a replacement…read moredryer and the lady working in the store was incredibly friendly and helpful. She went out of her way to help us and give us advice about our current dryer after we looked at their selection of dryers for sale. It was surprising and left us with such a great opinion. We'll definitely go back to take a look here with any future appliance repair or replacement needs.

I would give them 0 stars if it were possible. They are unreliable and rude. They were willing to…read moresell me an expensive part WITHOUT even coming to my home to look at my washing machine first. I asked them to first come out to my home to assess the machine in person first, to which Worker 1 (name purposely excluded) replied "...whatever, it's your money lady!" Worker 1 and I set up an appointment for him to come out at HIS earliest convenience, which was between 2pm-4pm on Thursday; he did not show up nor did he call to cancel or reschedule. When I called to ask if they were coming out, I overheard someone say that "he forgot". I asked "Did I just hear him say he forgot?" and Worker 2 said "Yes, he forgot." So I asked Worker 2 to meet me at my home at 5pm (since I had already left work for this purpose), but 5pm was inconvenience for Worker 2, but he agreed to meet me at my home at 4:45pm. At 4:46pm I called to see if he was going to make it and he said "I haven't left yet....this is why we give you a 2-hour window" and continued with "if you hadn't kept changing your times..." as the excuse to why they weren't coming out to assess my washing machine. I interrupted him and reminded him of the true sequence of events--B&B Appliances "had blown me off--twice!" At that point he became angered and stated, with rudeness that one who lacks customer service training possesses when challenged with facts, something toward the effect of "...if that's the way it's gonna be we don't want to do business with you...". I thanked him for his time and disconnected the call before his attitude became belligerent. So, unless you are looking to buy and overpriced and unnecessary machine part, don't waste your time with this "company", because they certainly cannot be inconvenienced to earn your business.

DO NOT USE THESE PEOPLE! This guy didn't give a timeframe, didn't answer his phone, the voicemail…read morewas full, didn't ring the doorbell and says if he comes back he'll charge an additional $79 for the "missed" appointment. Terribly unprofessional and horrible service. DO NOT USE!

This is the third time that we've used his services and as always the technician was courteous,…read moreprofessional and reasonable. This outfit is our "go to" place for appliance issues.

HORRIBLE, HORRIBLE, HORRIBLE PRODUCTS THEY SELL AND THERE…read moreSERVICE IS THE ABSOLUTE WORST!! They installed a Dishwasher in one of my units and actually came out at least 2 times because it wasn't working properly. They tried to charge me both times for the LEMON they sold me. I also had them come to another property of mine to fix the stove, which they said they ordered a part and they never came back to fix it. The service guy actually asked my Tenants to pay for the repair while he was there and told her they wouldn't fix it otherwise. She gave in + paid the tech $50.That was embarrassing. I told them never to ask my tenants for money and they did anyways. Again, I could go on, but to Repeat, HORRIBLE Appliances they use and the Service is even worse! Use Someone Else!

this is the best appliance company in the hampton roads. they are so polite and welcoming into…read moretheir store. Their prices are amazing they take trade ins if it is in good working condition, even if your machine is broken, they will still knock a couple dollars off the new purchase. I am a loyal customer to mine and everyone I send their way gives me good feedback.

Very professional and committed to making sure the job gets done. Had this company come out to…read morediagnose my refrigerator and was very thorough while communicating the problem with me the whole time. Thank you for the timely response as well.

Quick response to a noisy washing machine with the service fee apply to the work to be done. After…read morea few minutes of listening to the machine run he reached the problem being the drain pump. Agreed to replace pump but after replacement he did not run a complete cycle to verify the issue was resolved. After he left I ran a complete cycle with the same noise as before the pump replacement. Reached out to inform him the pump was not the apparent issue expecting to receive a response but none has been received to date. Would not use service again. Problem of noise still exists.

Wayne replaced a heat pump for me. Fast service, very responsive and quality work. Seems like very…read moregenuine, honest and nice guy.

We just recently purchased this home. It has suddenly become a lot cooler. Before we cut the…read moreheat on we called Wayne. He quickly returned my call and said he was on his way. He checked out the unit, ductwork and serviced it throughout. We felt comfortable turning our heat on and it worked great.

I requested a repair of my fence broken by pitbull. The quality of the fence repair is impeccable…read more I'm pleased with the results and cost. I will continue to utilize the services of this company. Thank you.

Excellent communication and quick response very professional fixed my front loader washer within…read moreminutes of his arrival