All I can say is WOW!!!! East Coast Appliance you all rock!!! Needed a new refrigerator and Josh y…read moresales rep did a fantastic job! Shout out to Valentine and Carlos the delivery men did a perfect install job! Love love love East Coast Appliance.

East Coast Appliance has been a total disappointment and I would avoid buying here at all costs!…read more The story begins with my husband and I needing a new refrigerator for our summer rental. The ice maker was no longer working in our old refrigerator. We went to East Coast Appliance in search for a new one. We repeatedly reiterated to the salesperson that we needed a refrigerator that would make lots of ice because of the number of the people in summer rental every week. The salesperson told us he had just what we needed. He insisted the refrigerator he showed us would make lots of ice. No worries he said. We even commented how large and how perfect the large compartment was at the bottom of the fridge that we thought was for ice. Our salesperson should have corrected us if it was not a compartment for "refrigerator made ice". We purchased the fridge and had it delivered the next day. We had to return home immediately following, the next day delivery, so we didn't get to check out how much ice it made until 3 weeks later when we returned. We were totally surprised when we found out it wasn't making any ice except what came of the outside door where the water output is! We were even more shocked when we called to find out how to get the ice machine working that there wasn't one offered with the model we purchased. After multiple calls trying to speak to our salesperson, we were told that the model we purchased does not even have freezer ice maker. According to our salesperson and his associate we were told that no kitchen-aide refrigerator has a freezer ice freezer maker-WHAT?!? We wanted to return this new unused "no ice-making" refrigerator and so we went to the store to confront and resolve this issue. We were told that it was too late to return the refrigerator and there was nothing they could do about it. They did not give us any way to resolve this issue other than buying a new refrigerator. Needless to say, we are not happy with this establishment and do not recommend their business.

I have saved Innovative Appliance in my phone and will use the service again. Did an amazing job…read moreand got my washing machine fixed at a good price. Very happy I called this company.

Eric checked to see why dryer was not working, according him th control board was bad. Eric said he…read morewould order one online and would call me. I called Eric he said he ordered the part and it was being shipped to him. A couple days later I called him again, he said the part was out for delivery and he would call me back. Several days I called him again and he told me the same lie again. It's been weeks and Eric has done nothing but lie.

The "cooktop on" indicator light would not go off of my stove. I sent a couple of messages via…read moreYelp and this company responded immediately. He even communicated with me over the July 4th holiday. He requested model/serial number and was efficient with locating the part. He was very professional. Even though my problem corrected itself, I will certainly keep him in mind if the light comes back on. Thumbs up!

Michael was nice enough. But, to say the problem is lid switch and the part is unavailable was a…read moreCOMPLETE LIE! He left my unit worse than it was. When he left the Vent hose was torn and he did not put the cover back on the washer. Goodfellas, I should have known that was a good name for a crooked business.

I highly recommend foster appliance service. David is extremely professional and provided amazing…read moreservice. Also, the pricing is reasonable.

Foster's Appliance Service gets my highest recommendation! David is knowledgeable, reliable, and…read morehis rates are very reasonable. He takes the time to fully explain the problem and proposed solution. He came out the day I called and got my dishwasher back into service in minimal time.

Had them scheduled -twice -for alliance repair & they never showed up & you cannot get anyone to…read moreanswer the phone.

Worst experience ever with a company. Lazy, incompetent, rude. won't answer phone. Ordered the…read morewrong parts or parts that didn't exist. Did more damage to the dryer after they worked on it. Avoid this Train wreck company at all cost.

We purchased a Sub-Zero Refrigerator from them. The installation went great and the installer was…read moreprofessional and knowledgeable. However, recently the handle came off of the freezer drawer and when we called their service department we received the worst service imaginable. The service department gave us the run around. Acted like they didn't know how to handle the situation. Stated they needed to talk to someone in their organization and someone would call us back. We never heard from anyone. No one ever called us back. So we called them again and got the same story. Again, no one ever called us back. We were so frustrated by the situation, we called Sub-Zero directly. Sub-Zero told us East Coast Appliance Builder Direct is NOT an authorized service provider for Sub-Zero, and the closest one to Virginia Beach was 100 miles away! The problem had nothing to do with the mechanical workings of the refrigerator, it was just the handle. Sub-Zero was great, they sent us a video on how to remove the panel and fix the problem. Hopefully, in the future we will never need to have service done on our refrigerator, because their is no one locally to service it. Sub-Zero makes a great product but before you purchase one, please understand that no local company is authorized to service it.

From the owner: Locally-owned and operated since 1988, East Coast Appliance is the best and largest appliance store…read morein Virginia Beach, VA that sells all major appliance brands. Named "The Discount King", East Coast Appliance specializes in discount appliance. We sell it all - new and used appliances, scratch and dent appliances, and our very own refurbished appliances. We cater to any budget and guarantee the best price always. Visit our showroom located off of Laskin Rd to shop our in-stock appliances or shop online today.

I recieved a response to my initial request. Provided information regarding services needed. My…read moreresponse shows as read with no response from the company..

I called many companies this morning (Friday) to ask about a fridge repair on my 7-year-old LG…read morefridge. Fair Repair was the only one to answer my call. Maksim initially scheduled with me for Monday but ended up calling later in the afternoon to say he could squeeze me in today. So wonderful to not be without my fridge all weekend! He diagnosed the problem immediately, remedied it quickly, and charged us fairly. He could have sold us a new compressor and we wouldn't have known the difference, but instead he simply cleaned it for a fraction of the cost. Maksim's honesty and professionalism has earned our business, and we will definitely be recommending him to friends!