Similar situation as to the one Rockville. I called but the repair person was there the same day; however, he acted as though he didn't want to be there. I had several appliances that needed to be looked at -- freezer, dishwasher, stove and refrigerator. First, I wanted to see if the freezer could be saved before I trashed it. The repairman looked at it and said it needed a condenser. He put one in and it blew the circuit breaker. His explanation was that given that it blew, the freezer was no good because the motor had gone bad. I took that explanation -- after all, it was a real old freezer, but I wanted to try and save it because it was a good "commercial" one I had gotten with a food plan many years ago. So much for the freezer, but he said I had to pay for the blown condenser.
The stove bottom drawer was leaning to one side and off track because a piece was broken. He asked if I had any crazy glue and proceeded to glue the broken piece onto the stove. Said that should hold it, but I needed a new wheel on the back of the drawer, which needed to be ordered. Well, so much for the stove, because the piece broke off again and it's back to leaning to one side.
The dishwasher I was told had a bad motor which he was anxious to charge some absorbent price to fix ... mind you I've only used the dishwasher a couple dozen times since I've had it (maybe 6 years). I generally don't like using it, but on occasion I do. I told him "no" on the dishwasher.
The bulb inside the refrigerator burned out and still doesn't work with a new one. The repairman said I needed a new socket as well as the piece on the side which causes the light to go on and off when the door is opened and closed. He would have to order the parts and come back to install them. He would also order the part needed for the stove as well. Wellll, it's been two and a half weeks and no new parts nor have I heard back from the repairman or ARE. I called and was told by the woman on the phone that she needed to speak with the technician and get back to me -- she never did. Well, needeless to say, it's been another two days so I called again as was told the same thing.
To sum up, I called about a refrigerator, stove, freezer and dishwasher, none of which have been repaired. I forked out money for a service call and job rate and so far I have received nothing for my money -- ABSOLUTELY NOTHING. All the appliances are the same as they were before I called for this service.
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