After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

We just bought a new Maytag Washer. Jon & Mike delivered and installed it promptly. Explained the…read moreoperation, leveled and made sure it operated properly and hauled away my old washer. I highly recommend this business as it is locally owned for 56 years, has a very qualified staff, actually cares about their customers and provides service after the fact. A++++

Excellent customer service, my washer machine is good as new. I gave some details of what was wrong…read moreand the technician knew exactly how to fix my machine.

Sean was great! He was able to come out in two days and fixed my old washer like new.read more

We needed to replace our dishwasher…read more I did a bunch of research on brands and features. McKinneys has many brands and models from which to chose. All my "research" gave me lots of questions! Our sales guy Matt was able to answer questions about this feature vs that feature. And yet, he was not pushy nor a hard seller. Very patient and professional!! I think the prices were competitive, based on internet searches of local appliance sellers, too.

I checked out big box stores but McKinneys beat them hands down re: price and customer service…read more Nate in Oly location was kind and helpful. I bought a range. No pressure just classy representation of a local company. Delivered by Jon who was super efficient and helpful. Even called after the fact with question and Nate stopped by to take care of it. Not many businesses would do that.

A thousand times yes would recommend!!…read more Taylor was AMAZING - in and out in under an hour, sold me parts based on quality not cost. Kind, knowledgeable, & efficient. Local and reliable - and another VERY satisfied customer!

I was referred to Welch's Appliances by a reputable repairman when the cost of repairing or…read morereplacing was simply too much for me. The owner showed me some good-quality, lightly used ranges in great condition. They delivered for free (Labor Day special I believe) and even walked my niece, who was helping me out, through hooking up the gas line. They went above and beyond. Both interactions were easy, pleasant, and helpful. Plus, I love the fact that it is family-owned and operated for many generations. If you are ever in need, you should definitely check out Welch's Appliances in Olympia!

Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Very nice young man. He charged. $99 service charge which is far less than most places. He was…read moreable to show me what was wrong, operator error on my part and didn't charge us any additional. Would certainly call him again if we have washing machine issues.

Though we weren't able to resolve my washing machine's issue, Noah was very knowledgeable and easy…read moreto work with. Thank you!

Noah is the man He's super easy to work with, I've seen him…read morea few times for different issues for different appliances. Always does a great job

After finding a incomplete and dangerous installation done by a competitor, Capital came to our…read morerescue and we have been using them for years now. They installed and take care of our duel zone heat pump system, recently replaced our old hot water heater, service our fireplace, and have done some electrical work. Although we have come to expect the service team members to be highly professional and personable, Last year's annual service tech Gabe and more recently this year's tech Christian, both exceeded our expectations. It seems so rare to find individuals who really love what they, bring gentle humor, can involve you in the process without talking over your head or down to you, and investigate further when something catches their eye, even in a 120 degree attic. It's seems like the concept of being a Craftsman... has been reduced these days to expensive custom tradesmen like wood workers, etc. But I know a business where they still exist and are available everyday... and that of course has been Capital Heating, Cooling, Plumbing & Electric.

We moved to Lacey last year. I noticed that Capital had completed most of the service work on our…read moreunit. I scheduled an appointment. Their tech showed up on time and checked out both the heater and AC unit. He said, that everything looked good and I the 273.40 service charge. Approximately, a week later the AC quit working. Being, so close to the service call I called Capital because I felt it could be do to something tied to the service. They were able to have the same tech come in a timely manner. The AC unit had a blown 20.00 fuse. I was then charged 232.00. My concern, that as a business if you want to retain customers is that you look at the time frame and the situation. I felt taken advantage of and would not recommend Capital Heating and Cooling to anyone in the future.

Refrigerator Diagnosed quickly -explained well- super nice- ordered part- 2 days all better! Thank…read moreyou

Chad replied promptly to my inquiry re: dryer belt issue. He scheduled an appointment, called…read morebefore arriving and arrived within the stated window timeframe of the appointment. Chad immediately went to work dismantling my Samsung dryer to evaluate the belt. The job was completed, replaced a slipped and showing some wear belt in less than 30minutes. Chad answered my questions as well. I highly recommend Chad and Berry's Appliance.