I contacted Forrest Appliance Repair after our washer returned an error code that indicated an…read moreissue with the drain. Consequently, the door would not unlock. I have basic handyman skills and the Internet. After some research, I discovered that the design of our washer made it difficult to reach what was almost certainly the problem: a plugged filter. I would have to remove the front face. The problem now was that we have a stackable washer and dryer located in a tight space. In order to remove the front face of the washer, I would have to take down the dryer. This would require two people with some brawn. After determining the model and asking some preliminary questions regarding what was wrong with the washing machine, Forrest Appliance Repair quickly scheduled an appointment. When Brandon the tech showed up, he discovered what I already knew: the repair is a two person job. The Forrest Appliance Repair phone representative never asked if the machines were stacked and I forgot to mention that fact on the initial call. After a call to his office, Brandon informed me that we would need to reschedule--and that he would still have to charge me for the visit and that I would be charged again for the return visit. That did not seem quite right, but I couldn't deny that I should have informed the office that the washer and dryer were stacked. On the other hand, Forrest should have included that question in the preliminary assessment. I was preparing to argue that I should only pay half the original charge when a thought dawned on me: Why couldn't I be the second man on the job? Brandon was game and, with my help, the dryer was soon off to the side and the repair completed. I would use Forrest again and I would probably request Brandon who was both competent and professional. But I would also be sure to let the company know that our machines are stacked and I recommend that you do so as well if you have the same set up.

Great at communication with tech showing up on time quick to solve the problem and fix my freezer…read moredrain left no mess I highly recommend Brandon

Quick response, honest and knowledgeable assessment, and fair prices. Definitely recommend.read more

Great service, quick response, fixed our refrigerator right away. Bummed Bill is retiring and going…read moreto San Diego!

Bill was responsive, efficient, knowledgeable and affordable. It was refreshing to not have…read moresomebody gouge you. He was awesome. I highly recommend him. A Very nice man too.

Looking for a natural gas oven range the cheapest available for Easter to cook for family and…read morefriends Tomorrow

Dan the Man really IS the Man! I would recommend Dan for any…read moreappliance repair. Great communication and reliable and reasonably priced. Thanks Dan!

Do not use Christian for anything challenging. He provided us with a quote to repair an exhaust…read morefan. He did try to fix it but was unable to. Several hundred dollars later he stopped showing up or returning calls/text messages.

Great Work, clean, Even set the clock. On time, explained…read moreeverything, Kind, Professional.

They came the day after I called to fix my dryer. Did a great job for a great price! Very happy…read morewith their service.

Steve was able to quickly diagnose and fix our Samsung refrigerator today. We greatly appreciate…read moreyour help

Appliance Worx was assigned to us from our home warranty co. FIRST AMERICAN WARRANTY…read more Peter was sensational. Replaced our "craft" ice maker, showed us how to turn it on & off and explained the trouble we were having and set clear expectations moving forward. ABSOLUTELY SENSATIONAL. FIRST AMERICAN WARRANTY....NOT SO MUCH. initially they assigned us another appliance repair company (their name escapes me at this time) and when I did just 20 min of research found out on the BETTER BUSINESS BUREAUs website that they were "COMPLETELY ROTTEN". Those were the exact words they used in describing that company. I had to DEMAND to speak with a manager before FAW assigned me someone else. Peter from Appliance Worx arrived, listened to us, diagnosed the problem and amazingly had the replacement "CRAFT ICE MAKER" on his truck. Replaced it.....and the whole visit took maybe 40 min. Moral of the story/review.....Appliance Worx is great. Dont let your home warranty ppl give you "crappy" service ppl.

Worst company every. I called off work for my early morning repair today after waiting 2 weeks for…read morea part. They changed the appt and I went to work late for the reschedule later in the day, then they called out completely after asking me, a single 60 yr old woman to pull out fridge and unplug it so they could do the repairs. Then send me a text cancelling all together with no other appointment offered. I called them. They said the soonest is in 3 days. So my meds and food go bad. I asked isn't there another rep, they said not in my area Roseville. If you are in Roseville don't go to this company. I am working with my warranty to get this changed. We all understand ER appts but rather weird since I was rescheduled already. Just poor way to run an appliance repair. No parts, no other people. And hang up on me. Never use this company