Appliance Master became known to mu husband and I via Welcome Wagon (we just moved to the area). Our dishwasher leaked... I was disappointed in our home owners insurance (2/10 homeowners insurance) not coming through to help us fix a leaky dishwasher. Thank goodness I found Appliance Master. Appliance Master came in and checked all 3 appliances for us. Ed explained about each appliance in detail and educated us on the best makes and models if we ever had to replace any of them. He also taught us the best way to use our appliances. Well, our dishwasher did break (it leaked) and Ed came at least 3 times, and brought in several replacement parts and worked hard to try to fix the problem. Though he was not able to fix it, he was honest about the repair and Appliance Master stood by their work and made sure we were not charged for something that was not able to be fixed. That kind of integrity is RARE these days. Because Appliance Master 1. Knew a lot about appliances 2. Shared that knowledge with us 3. Responded quickly to our home to fix the problem 4. Worked very hard to fix the problem 5. Did not try to take advantage of us 6. Stood by their warranty. 7. Were responsive,local and friendly....I would use them again and recommend them to friends, family and anyone in the local area that needed help with their appliances. read more

I called Appliance Master after having a very bad experience with another repair company. While I had to wait some time to get an appointment, because there was a cancellation due to Covid, I can honestly say it was well worth the wait. The technician, James C. who came to repair my DCS Oven was amazing. First, I should mention that the service charge was half of what another company charges. Secondly, it is deducted from the cost of the service call if you decide to proceed with the repair, which considering I thought I would need a new oven, was very reasonable. I was very fortunate that my tech was honest, efficient, friendly, patient and explained that he just needed to replace the pilot ignitor. I was also very fortunate that he had one on his truck. He was done in under 90 minutes. I also asked about some of the pilot lights that were on the blitz on my stovetop, he patiently explained what it would take to repair it and help me asses whether or not the cost would be worth it. That is excellent customer service!! There is no doubt I would call Appliance Master again and refer them to my friends. I took the time to write this detailed review because James provided excellent service and it is worth sharing. A shout out to Kari and the girls in the office, for their friendly and professional demeanor. read more

Appliance repair is like medicine. Sometimes you get a doc who knows what they are doing but has a crappy bedside manner. Other times, they are really nice but not very good at diagnosing a problem. And then the worst is when they aren't nice AND they don't know what they are doing. I had the good fortune of having a repair person, Mike, who not only was excellent at diagnosing the problem but couldn't have been any nicer. He explained in layman's terms how certain parts in the refrigerator worked and what was happening with mine which led to my problem. He was professional, efficient and effective. Unfortunately, it sounds from some of the other reviews that not all the technicians at Appliance Master are like Mike. That's unfortunate. I liked Mike! Also like a doctor's office, sometimes you have staff that know what they are doing (especially with scheduling) and are nice and other times, not so much. I made an online appointment but got a call that the time scheduled had to change to a few hours before the scheduled time. Was a little inconvenient but they did call 30 minutes prior letting me know the technician was on their way as they said they would. As long as I get Mike, I would use them again. read more

Shane Wadsworth from Appliance Master is amazing. I own a Bed and Breakfast and recently our dryer broke. I tried calling Maytag, but to no avail. I searched the internet and came across Appliance Masters. I called and felt comfortable right away. The lady who answered my call was very knowledgeable and friendly. Obviously because of the urgency of needing a dryer at a Bed and Breakfast I was worried that I couldn't get an appointment soon enough. However they were able to accommodate us right away. When Shane, the service tech, came to fix the dryer he was early and very courteous. He kept us informed the whole time of what he was doing and what needed to be done. It turned out that the dryer needed a part that he didn't have so he had to come back. He returned and fixed the problem. We did have an extended warranty on the dryer, but because of the fact that is was in a Bed and Breakfast they told us it was VOID. One would think they would have said something in the first place at Home Depot. That's why I will never purchase another warranty on anything. If there's a problem I'll just call Appliance Masters. Thank you and we have you on speed dial. read more

Appliance Master stands by their word!! After seven trips out here by a technician, my dryer was still not working and I wrote a bad review which I now regret. After calling Bosch to come out, I realized my frustration should have been directed at them since they really do not give third party repairmen, such as App. Master, the support they need and make their products impossible to repair so I now retract my previous review. When I questioned (rudely I might add, I'm sorry) about getting reimbursed for the Appliance Master repair that did not fix the problem, I was given the email address of their service complaint department who reviewed my service history and the Bosch report that my dryer was now working OK (after using problem detector devices that Bosch does not share with anyone else!!). As promised, Kathleen H. (with Jaime's help too) reimbursed me the cost of their repair. I have to say I was more than pleasantly surprised. My faith in Appliance Master is restored and I can recommend them 100%. read more

Had a Sharp Microwave fixed last May which cost over $450 for replacement of a Magnetron part (microwave was not heating up). The Microwave was taken out of my house by a Technician Ed and the part was ordered. It was replaced and worked around 10 months and it does not heat up again. I called the Flemington branch who fixed the Microwave last March and told them my problem. It is standard that the part is warrantee for 1 year and got the run around from them. They said the part was ordered in January 2017 so the warrantee had expired. On the contrary, the part was not ordered until Ed took the microwave from my house in May. The other thing that happened is Appliance Master in Flemington does not service Microwaves anymore. Poor customer service after a repair has been completed and no sense of responsibility to help out a customer (note here that I had other appliances repaired by them in the past). Very bad experience and will never use them again. read more

Have a 3 yr old Speed Queen washer that's supposed to be a great machine. Intermittent noise when first starts agitating. Ed from Appliance Master came out. Wouldn't ya know, it wasn't making that sound, but we'd recorded the sound. Although he couldn't determine the cause, he told us to call next time it happened and he'd come out if he could to narrow down the cause. 2 days later it was happening. Called Appliance Master. Ed was in between jobs only 10 minutes away and came right over. He did hear the noise but only a few seconds of it, because it stopped making it again. Ed got Speed Queen tech on the phone and we played the recorded sound for them. It turns out that the repair would be too labor intensive and not worth it. Although we decided NOT to fix the machine, we were extremely pleased with how responsive, courteous, candid, and friendly everyone at Appliance Master was. Thank you Ed. We would definitely recommend them! read more

Called Appliance Master to give me an estimate on repairing my refrigerator. Technician James came on time and told me what was needed to repair the unit. I told him I was thinking of getting a new one. He then told me what could be done to make it last at least a few more weeks. I was very grateful for this information so I didn't have to buy a new unit in a hurry. I now had time to do research and make an informed decision on a new refrigerator. James was neat and very knowledgeable. Would definitely call Appliance Master again. The company sends an E-mail to confirm appointment time along with a picture of the technician who will be coming to your home. Technicians come to your home with picture IDs on their shirt. Very pleased with the professionalism of this company. read more

I will never recommend anyone to use this company, inexperienced technicians who sell you on parts and the machine still doesn't work after they leave , technicians came out 3 times and my machine still didn't work , I called them and told them that the reason my machine was working is because the technician never checked the filter which was clogged, so instead he told me I needed a part and all it was a clogged filter that I took out and cleaned and the machine works like a charm now.i would never recommend this company to even my worst enemy , no customer service to handle problems, no management on location to talk to , everything is done through email and all they say is no to any of your questions or refund. Stay away. read more

Unlike other reviewers here I was very pleased with the service. We have an old Viking range that came with the house and the oven was malfunctioning. I first called the company recommended by Viking and they were completely useless. They were unable to fix it and suggested a repair (replacing the door hinge) tat made no sense whatsoever. I decided to call Appliance Master for a second opinion before paying $8,000+ for a new oven. The technician diagnosed the issue correctly (malfunctioning thermostat) and was able to repair it. Now my oven is working fine. I have no complaints regarding the service, appointment flexibility or courtesy of the service. I would highly recommend them. read more

I Am happy to say I had a very pleasant overall experience with this company. Scheduling was quick and easy. I didn't have to spend hours on the phone. I like that the confirmation email I received included a photo of the technician so I knew who to expect. The technician Patrick arrived early and was quick to get to work. He was very friendly and worked quickly and efficiently. He explained what needed to be done and fixed my washer and dryer, going above and beyond to clean out the dryer vent which other companies I inquired with did not have the ability to do. The price was very reasonable. I would recommend this company, as well as use them again myself. read more

I used to deal with another known appliance dealer in the area. NOT a happy experience, no one should have to get the technician back a second time to make the repair, correctly. I did not have to do this with Appliance Master, I requested a local employee;while brutally honest, key here is HONEST, he saved my wife and I some cash in the event the discontinued. substituted part did not fit. We would have had to eat the cost of something we could not use. I will continue, in the future to deal with your company. Keep doing it right.! Brutal Honesty and Work Ethic and Integrity!!!!!! Joe DeMarie Levittown ,PA read more

Would never use this company again. I had my fridge repaired and was given two prices I payed for the cheer one at the technicians advice he said whatever I spent would be credited to the additional service if in fave it was still needed. When I called to schedule the additional service I was sent a estimate for more than double the price I was told it would be and they would not credit what I initially paid as I was told or I would never have had the first service completed. I reached out to the preset as it says on there web site if I was unhappy with my service but they never responded. read more

Our dishwasher stopped working, so I called Appliance Master, and they set up an appointment for the next day. They also sent a picture of the technician so I knew who would be showing up at my door. The technician was friendly and professional, and diagnosed and fixed the problem within 30 min. He also explained the issues clearly and gave tips on how to improve the functioning of the dishwasher. I also liked that they will offer us a credit if our dishwasher needs further repairs in 30 days. Very pleased with the service and would recommend them with no reservation. read more

The best customer service experience I have had in a very long time. Our appointment was scheduled quickly & confirmed by an e-mail that included the name of our service technician with a picture. Tom arrived exactly on time and he was able to diagnose the problem with our LG washer and fix it on the spot. Other companies came and had no clue. Wish I knew about them much sooner! The person in the office was also so helpful and pleasant. Thank you Tom and Appliance Master for the great experience....will be recommending you whenever the opportunity arises! read more

Tom arrived on time and was professional and polite. He explained a few things on the inner workings of the oven, had the necessary parts with him (a recurring need for replacement - I knew what was needed and had stated that when I made the appointment) and confirmed that they were necessary to replace. He worked quickly and thoroughly, told me what I would be charged before he did the work and left the space as he found it - except with a working oven : ) He also told me things to watch for going forward. I would recommend Appliance Master. read more

I am so pleased with my repair experience with Appliance Master. Rich was so pleasant to work with. He provided me with a thorough estimate on the repair of our dryer, what the cost would be for the repair, and what the next steps would be. Rich explained what the warranty was and left my house as clean as it was when he arrived. I really appreciated his attention to detail and that of the customer service representatives in the Appliance Master office. I have and will call them for all of my appliance repairs. read more

Donny who came out from Appliance Master was incredibly knowledgeable about Dryers and explained all the items that he was going to do. They had to order parts which came in 3 days and was back out 4 days later. They were on time and did a great job repairing my LG dryer. The house call was 100 plus dollars but did get deducted since I had them repair the dryer. The overall cost to fix was about 40% of a new dryer. So make sure it makes sense to go ahead and repair or get a new one which Donny did help assess. read more

Technician was prompt, cordial and explained problem with washer after diagnostics were performed. A cost was provided for repairs as well as timeframe for ordering and obtaining the necessary part. Both were adhered too. On day of repair, tech was on time (actually called and came earlier than expected) and completed repair quickly and left work area neat and clean. Warranty was explained and advised me to not hesitate to call if any problems are encountered. Thank you Donny for your professionalism! read more