Well, 5 or 6 visits, I've lost count, and hours and hours and hours of their time on the phone with Viking, my oven is finally repaired, my KitchenAid ice maker is replaced. The techs, both James, and later, John, were very attentive and determined to resolve the issues. Viking had noooooo clue why my ovens were malfunctioning. John was ultimately the problem-solver, not Viking! Thanks, fellas, I can safely guarantee that I will have 2 functioning oversize commercial Viking ovens (discontinued, btw) for Thanksgiving prep! read more

I used these guys before but buyer beware 89.00 plus tax if you don't want the job done Rip off I should have said NO

I had an extremely negative experience with the vendor. Our refrigerator broke. Technician came to fix it. Then, after paying and being told that our part would arrive within 3-5 business days...nothing. I called 7 days later asking for a status update...nothing. I then called again today, was told that the parts had arrived some time ago. No one ever bothered to call us to schedule the installation. The refrigerator is still broken, and I am now told that no one can come to install the parts for another week. Meanwhile, we have no refrigerator, and no prospect of a repair until TWENTY DAYS after their initial visit. This is not the service that was promised to us. Cannot recommend. read more

Unbelievably poor customer service. They shipped incorrect parts, provided an incorrect diagnosis, failed to re-order correct parts, failed to follow up with communications when promised, made false statements, and refused to even have a conversation with me about my dissatisfaction with the service I was receiving. My refrigerator was unusable for over two months! The following is a direct quote from their website, "Get Results - Contact the Owner: Do you have an issue that needs to be addressed right away? Our President is interested in hearing from you to ensure your complete satisfaction! You can contact him directly at president@appliancemaster.com." I tried to use that email address three times before finally receiving a response from an employee who stated that the president does not get involved with customer service issues! So clearly false advertising here. Not only would he refuse to communicate with me, the employee refuse all of my requests for a simple phone conversation. She stated that they will only address customer service issues via email. Clearly they have no real concern for customer satisfaction. My refrigerator was finally repaired by a factory certified technician from another business who confirmed that Appliance Master misdiagnosed the problem and failed to properly label a part as reconditioned. Begs the question if they attempted reconditioned the part at all. Clearly you cannot count on Appliance Master for quality customer service. read more

Great Job! The Technician arrived during the scheduled time, he was polite and knowledgeable and replaced the leaking water line on my fridge. Cleaned up area too. Cost was reasonable. I would highly recommend Appliance Master for any appliance repair needed! Janice B read more

Greg is a great technician and very polite person. He came within the assigned time window and was able to diagnose the problem quickly and suggest the necessary fix. He discussed the issues and showed the problem. He fixed the issue with necessary parts change. He went beyond and made sure that dryer ducts were clean too. The prices were reasonable. On a side note, I see a lot of negative comments about the service fee charged by the appliance companies. Every company charges a diagnostic fee of $80-$100 without which they won't be able to survive as they spend almost 2 hours to attend a call and diagnose. Who can afford to work and drive for free whole day if after diagnostics, every customer declines the required repair? So, sometime it is up to you to decide whether you would spend money on repairs/ diagnostics or simply get a new unit by adding some more money before making a call. More than a company, it is the individual tech that makes your experience good or bad, and translates into experience with a company. As a satisfied customer, I have no reservation in recommending the tech and the Master Appliance company for any appliance repair work. read more

We hired Appliance Master to repair our double oven and built in fridge. 3 months later and 1,500.00 dollars in the hole we are dealing with the original issues plus new problems since the inexperienced tech tinkered with our appliances. We have made several attempts to reach out to customer service, management or even the illusive president of the company, Bill Cummins. No one will return our calls. Very frustrating. Do not recommend this company. read more

I had a positive experience with this Appliance Master. I hired them to fix my dryer. They had to come twice to get it done (that is why I am giving them a 4 star and not a 5 star review), but they were courteous, on-time and stood by their repair. They came back until it was fixed to my satisfaction. I really appreciate that!! read more

Let me start by saying I should've paid the tech the diagnosis fee and called it a day. I truly regret my decision putting my trust in this company. It would've been much easier to replace my broken dishwasher than deal with the run around and misleading information I've been provided by the tech and its call center staff. I was given a pretty hefty estimate on the repair to start with but was told the parts were in stock and would arrive within 3-5 business days. They're still not all in and won't be in until at the earliest mid/late next week and that's if they are even being honest with me. In addition, the part that is holding up my order is a part that I requested to be changed because it was a little noisy but the tech confirmed at time of diagnosis was NOT the cause of the leak with my dishwasher. When I requested that the part be removed from the job and the final bill adjusted, the story changed. Now Appliance Master is insisting that the part we are waiting on is critical for the repair. This is completely false since it was ordered at my request. I asked to speak with a manager and the call staff refused to honor my request and left me with no other alternative but to wait for who knows how long for my repair to be completed or to cancel my job. Needless to say, I'm cutting my losses and calling it a lesson learned. Hopefully you'll heed my warning to proceed with caution with this company. read more

Mike from Appliance Master, arrived @ 9am on the dot! He was very professional in his appearance and in his competency with diagnosing and estimating the costs to repair our appliances. For example, he searched diligently online and at home base, to verify the discontinuation of parts for our fridge. He double and triple checked sources to be sure that in fact these replacement parts were no longer available. His estimate for repair of our freezer was done after checking systems in a quick and very efficient and effective hands on method. I would recommend Mike and Appliance Master to anyone in need of expert appliance service. Robert P. read more

Matt from appliance Master is very knowledgeable and efficient. He fixed our dishwasher in just a few minutes. I would refer him to anyone. He is hardworking, you can tell he cares about the customer and has your best interest in mind. read more

This place is terrible! Called them due to a dishwasher leak. Shane came out and was not able to identify the source and suggested we call a plumber (after charging us $85 for visit). Had plumber come out the next day and identified that the leak was coming from a hole in the discharge hose. They were not able to fix as it is appliance related. I called Shane back and he came back out. Said that he didn't see the leak due to the hole being in part of the tune that was inside our cabinet (REALLY!!), all he had to do was pull it out a bit and wait for the machine to discharge the water!! The hose was replaced in 15 minutes and then charged me another $100. What a rip off. Terrible experience and would never use again. read more

Showed up right on time. Was very professional, explained situation, provided estimate to fix and answered all our question. I would use him again read more

Doesn't really clear it up. It doesn't explain what you took a deposit for parts that was higher then the value of the parts. Also, doesn't explain why I was told twice all the money would be refunded except for the initial consultation fee. I was told this when I asked what would happened if I cancelled and the same thing again when I called to officially cancel. When I had to call a week later because I still had no notification of the cancellation that person had a different story. Plus a full week later the request to cancel was just sitting there and had never been processed. read more

Donny was clean, affable and professional. He had gone out of his way to stop by one day early as scheduled because he lives the next town over and was on his way home. Fixed the fridge issue painlessly. Highly recommend this service to anyone. read more

We had used them before and knew that if we didn't hire them to do the job that there would be a service charge. They came on May 4, 2021 and said that we needed a new garbage disposal. We gave them a down payment of $500+. Never heard from them again. I called several times and was promised a call back . . . nothing. Finally, I got an email in August saying that the part was back ordered. They had our money for 4 months. I am sorry but the fact that they use only one company to get the garbage disposal, is not my problem. My sink was backing up for months with junk. I held up my side of the contract, they did not. They refused to refund the entire down payment. They said that they were entitled to the original service fee because they diagnosed the problem - the garbage disposal was broken. I did not need them to tell me that. IT IS VERY BAD BUSINESS on their end. So, be very aware that this company will not do the right thing by their customers. read more

Terrible customer service. Was told different things depending on which day I called. Charged extra to repair a washer because it was in a closet and needed to be pulled out. After the repair the dryer was not reconnected to the exhaust vent. A week later it was broken again and I was told by customer service lady that they couldn't come back until I paid the bill. I had to email the complaint department. They sent someone bs k after that and said there was something else wrong with it with an estimate of $1100 to repair. I'm left almost a month later with a broken washer. I refused to pay the bill. I am still left with a diagnostic charge which does me no good. read more

Appliance Master invariably does a good job when I call them for help with my appliances (some of them aging). This time I noticed that my stand- alone freezer had developed a drip. I was very much afraid I would have to replace it, but Greg got to work m diagnosed a drain blockage, and went right to work to clear it. He was finished before any of my food had a chance to defrost. read more

We had a problem with our dryer on Memorial Day. Obviously all service centers were closed. Did not have a "go to" appliance repairman, so went online. Saw Appiance Master and was able to book online for a service call, which I did. It was for the end of the week and I was not happy with that. I called Appliance Master the following morning and got an appt. for that day! I was told that Jerome would be at my house between 2 and 4. He showed up right at 2, which was great. He went right to work removing the front panel and then finding the object that had gotten lodged in the fan. He removed it and lots of lint as well. We were good to go! Jerome was courteous and professional. He seemed extremely knowledgeable! I will call Appliance Master the next time we need a repair. Quick and efficient service! read more

This company has the worst customer representatives, they are rude and they rather offer you a refund for an appointment instead of trying to resolve the issue. I booked an appointment on their website and printed the confirmation. The Technician doesn't show up so I called the Customer Service person and they told me that the website was wrong. I asked when were you going to tell me as my time is valuable too. They just offered to provide me a refund and not resolve the issue. I love their website as they provide the president email address but I am still waiting for him to return an email from 2016...do not use them...I brought a Lowes extend service warranty and the customer service experience was great signed disappointed customer again read more

I've used Appliance Master twice now -- once for a dryer and once for a refrigerator. Both times I am amazed at how well the technician understands the problem. How the heck do they know so many models? Service is great, they're careful not to damage the floors, and very professional. So glad they're in my area. read more

Just had our second great experience with Appliance Master. The scheduling online is a breeze and, when I had a question and had to call their office, they didn't make me feel like a dope for not being able to complete the entire process online. Patrick, te repair tech, showed up exactly on time; had the part I'd called the office about; and did the repair efficiently and effectively. My oven works again, I was able to schedule an appointment exactly when I wanted, and the price was fair. No hesitations in recommending Appliance Master, and I will definitely use them again. read more

Wow. I used Appliance Master in the past and they were pretty good. But not this time. I have a 17 year old Viking built-in refrigerator with a massive refrigerator door. The hinges were warped, the washers had cracked, and the door was creaking and clicking like a haunted house. The technician said it was only the washers, which I knew wasn't right. But he replaced the washers, which, with the service call, came to over $300. Of course the door started creaking again within weeks, and within a few months, the new washers were also cracked and the door was creaking and clicking again. Appliance Master says well, your 90 day warranty has expired, so you have to begin all over again. I said, how about you fix it right the first time? How about all the calls I made to you in between and you said it was as good as it was going to get? Sad to say, I'm done with them. read more

Highway robbery! The repair was to replace a switch in the dryer $23, install a new exhaust hose $32, reattach a door spring and adjust the door. All repairs were less than an hour and labor was $250. I reached out thinking there was a mistake and received no response. Will never use the or refer them. This was an awful experience. read more

The technician who repaired my Maytag washer was extremely knowledgeable, efficient and pleasant. Sorry I am not able to say the same about the office staff. Having been a home owner in excess of 40 years and I have dealt with a myriad of service people over those years, I never experienced a greater lack of cooperation and understanding. I requested to speak with the owner and after 10 days, I am still waiting for his return call. I would not recommend this company for appliance repairs. read more

Worst customer service we ever received in our home, ever!! Damaged our property when trying to fix our appliance and refused to accept responsibility for the damage to our home. We received no compensation for the damage or any admittance of their own wrong doing. Their management is horrendous. About just as bad as the techs they send out. read more

This is by far the worst company I have ever dealt with. Called for a repair on my washer and they were able to send someone out the next day. I was told the tech would be at my house between 130 and 330. I was asked if it was possible to have the tech call me when on the way and was told yes the tech would call 30 minutes prior to arrival. I received a call the next day at 1250 telling me the tech was running behind and would not be arriving till closet to the end of the window. Again I asked to have the tech call when on the way and was told he would call 30 minutes prior to arrival. At 245 the technician arrived with no advance notice! After working on the unit for some time, he has to call someone to get advice. They told him there was an issue with switch. However Patrick did not agree with that person so he called someone else. After another prolonged conversation, it was determined that it was the control board. I was quoted 2 days to get the part and total charge of $350. While Patrick was putting everything back together, I called the office and asked for a first appointment Friday morning since the part was coming Thursday afternoon. I was told their computer does not allow appointments to be booked until parts had come in. LIAR! Somehow the computer allowed them to book appointment for the tech to come to my house today with no parts. There is nothing I can't stand more than a company that lies to me. I cut my loses and told them not to repair the unit and that I would pay the $79.95 diagnostic fee. When the tech fave me the bill, I gave him a 10% off coupon that I had printed from their website. He had to call the office to find out how to give me a 10% discount. They will never be back in my house. The one star is because that is the lowest rating possible. read more

If you want an angry technician to disrupt the peace of your home and not fix anything, then Appliance Master is for you. Vulgar - dismissive - flippant - a complete and utter waste of time and energy. They came out twice and didn't fix anything. Seriously. They came into our home, exposed the guts of my dishwasher and oven - said it would be too difficult to work on, and left. Twice, over two weeks with no explanation. Never heard back about a follow-up. After writing the service manager about my experience (and calling several times) I never heard back about my concerns of the technician's aggressive behavior in my home. "This is bull s*** and I'm never working on this..." "I'm not wasting my time on this..." "F*** this." No one should ever put up with this kind of behavior from a stranger in their home. read more

They were sent out by Samsung, on 3 month old washer under warranty when they messed up the claim with Samsung they asked me to fix it or they would bill me ? I called samsung and got it worked out 2 months later get a collection notice - total clowns do not use or in our case the manufacturer sent them out if I had known I would have turned them away. I will be calling Samsung to have them removed as a vendor. read more

STAY AWAY FROM APPLIANCE MASTER My washing machine drum was banging violently against wall and door of machine as well as a tear in the rubber gasket around opening so called manufacturer since parts were still covered under warranty. They assigned claim to Appliance Master and I called for an appointment. When Abe the technician came out, I reiterated the problem with the banging and opened to door to the machine to show him the tear in the gasket as well. He literally stood there looking at his tablet and came to notify me that he "didn't know what was wrong with it" and that I had to call the manufacturer. But he would be ordering me a new gasket. I immediately called the manufacturer who told me the tech should have called them so they could help diagnose the problem. I asked for someone else to come out but they said they had to cancel the existing work order first so no parts would be ordered. I called Appliance Master to complain and was told there was a balance due for Diagnosis & Estimate. What a joke! The tech didn't diagnose or estimate anything! Then I was told to email my request to have the bill cancelled to "refundrequest@appliancemaster.com and the same person I spoke to responded to the email denying my request of course! Apparently they can just send someone to your house to stand there and then charge you a 100 bucks! Nice SCAM they have going on! Yelp needs to offer negative stars for their ratings because this place would definitely get one! read more

Horrible service and zero customer service. Technician never put our washing machine back together properly and hooked up the water lines wrong. Made three phone calls to rectify and never got a call back. Will never use them again. ***to answer your question below sir about why it was necessary that someone call me back is: Yes, your technician replaced the part. That was the only thing he did correct. He didn't put the washing machine back together properly. The piece that keeps the washer from vibrating wasn't in the right spot the top wasn't sitting right therefore wasn't screwed back together properly. Then he hooked up the hoses wrong. I had cold water coming out of the hot setting and visa versa. So again my husband had to go pull everything out and switch that all around. I was already without a washing machine for 2 weeks and it was ridiculous for me to wait for your guy to come back and do what should have been done correct the first time so my husband fixed it all. I EXPLAINED ALL OF THIS TO A GIRL ON THE PHONE and she rudely told me someone would call me back. Please don't tell me we didn't try to communicate. That's false. My husband called a few days later and explained it all again and another woman said someone would call back. Still nothing. I was looking for some kind of credit since we paid a lot of money for a poor job. Not that hard to understand. read more

My Whirlpool washing machine was not draining properly, so I called Appliance Master. I had never used the company before, but it was a terrific choice! The scheduling was easy, the scheduler was polite and thorough, and the service fee was very reasonable. The technician, Jeremy, was prompt, professional, friendly and knowledgable. Thankfully, my issue was fixed on the spot. Jeremy showed me how I could prevent the problem and be able to fix the problem in the future. He asked if I regularly vacuum the filter in the back of the fridge (I do not). He showed me how to do it and helped to do it! Will definitely use the company again and will recommend. read more

They owe us money as they never fixed our six year old washing machine but charged us upwards of $700

I called their repair person for a Refrigerator repair. The repair guy came in and ask me if the appliance has any warranty. I have Sears limited warranty but the repair was not covered. Repair guy - We do not want to repair the refrigerator if it's under any type of warranty. Me - The warranty doesn't cover the repair. Can you try to diagnose and confirm the issue? Repair guy - Don't want to open the Refrigerator under any warranty Me - This might be a compressor issue ( the display shows that). Can you diagnose the issue and give me a quote? Repair guy - Without even touching the refrigerator. $1500.00 + 90/hr. You better buy a new refrigerator. Now since I showed my face, pay me $99.00. I did a research and found that a full compressor replacement would cost ~$450. Conclusion - They don't know shit about repair. They charge you $100 for a visit. Please see "Rimma B" review. Stay away. read more

I'm a property manager (residential/commercial), and often find myself needing to have appliances repaired. I've dealt with quite a few companies over the years, and some that I would never use again. Appliance Master has been my "go to" company for quite a while, after having dealt with other companies, and specifically a company in PA that couldn't repair a washer/dryer combo unit in Stewartsville. After the PA company wasted months and at least 10 visits to try and fix an issue, I called Appliance Master, who came out and fixed it in two visits (diagnosis and follow up visit). The unit has worked great for several months now. The last call was for a washing machine in Frenchtown. Both incidents along with others between were handled quickly, and in a professional manner. I've found that Appliance Master techs are quick to diagnose issues, and they've given me advice on keeping the appliances in good working order. I've read the other reviews here, and don't know what to say about them, other than my experience has been pretty good over the course of several service calls. Perhaps others have higher expectations than I do, but given the comparative experiences I've had with other companies, these folks were great. Also, I like that the company has automated emails in addition to phone calls, primarily because it is convenient for record keeping. read more

Charged $80.00 for a service fee and did not fix the problem. The person only defrosted my freezer. I called to complain and was told I would have to pay another service fee. Never again. They even acknowledged that they did not do anything. read more

I had a dishwasher which kept stopping in mid-cycle. Their technician, Greg, was knowledgeable and properly diagnosed the problem to the control panel. A previous company had no idea what the problem was and tried to just blindly replace 2-3 parts. I signed up for a 10% discount for new customers. They honored the discount without a problem. I did have a slight issue with billing, but they resolved the problem immediately. Their office person, Cory, even called the manufacturer in order to get the full manufacturer's warranty. Overall, they did a good job and were honest. read more

Pricing is overpriced; customer service is terrible. In addition to that, the technician threw a fit and left my house slamming my doors. I was so nervous as he left that I followed him from inside the house with my camera because I was worried he was going to damage my property. read more

I have used the appliance repair service of Appliance Master for several of my appliances and they always exceed my expectations. Not once have they ever tried to gouge me on the price. The repairmen are always on time and get the job done right the first time. I have referred them to several of my neighbors and family members. read more

I scheduled a dishwasher repair on a Wednesday for a Friday appointment. My credit card was charged immediately upon scheduling the appointment. Thursday evening I received a call rescheduling my appointment for Monday. Monday morning I received another call cancelling my appointment and stating that the earliest appointment was Thursday. I was informed there was no other technician in my area. I did not reschedule and demanded a refund on my credit card. Completely unacceptable. Will never call this company again. read more