I was looking for a suv. My husband just passed and i was having a hard time driving his car, i was looking for not a new car but whatever i was looking for this nice gentleman found and also because im going through some financial issues he was able to get me a good car loan had everything done except i couldn't part with the car at the end and i'm very sorry ........I woukd like to thank him (whatever his name is for his hard work and commitment to this company, he should be commended. read more

I live on Vancouver Island, been dealing with all sorts of salespeople selling cars since 1980's. My dealings with Mr.Bhanu Singh who is assisting me with selecting a few used vehicles that matched my needs and wants is nothing short of being very positive! Even went beyond normal expectations to offer a pick up at the ferry terminal and bring me to the dealership when I'm ready to make the trip across the strait. Hopefully, we can do some business but so far early indications are positive. Mr.Singh doesn't talk about it, he practices excellent customer service! read more

I would never buy a car from this dealership again. I have bought 3 vehicles over the past two years. They do not honour terms in the promise letter, the sales people tell you what you want to hear and then you have to spend months trying to get them to deliver on what was promised. The service dept is good but the salespeople are the worst. read more

The sales manager Ahmad Jumaa does not have any respect how to talk to people , I don't know how he got managers job he is not even fit for lot addentant read more

Applewood Nissan - This is the manager - Car Dealers Near Me - Surrey, British Columbia

I was rear ended by a dumbass kid and ICBC wrote off my car. I am not a "car guy" at all, and I am not mechanically minded. So other than the basics, I am fairly ignorant of car makes and models etc. Some people enjoy car shopping. I do not. At all. So after a week of hopping from one shady car lot to the next, fending off all manner of pushy and annoying salesmen, I ended up at Applewood Nissan in Surrey. Wow, what a difference! I was immediately welcomed and attended to by an extremely warm and friendly salesman named Sonny. He was super cool. I didn't feel like he was trying to take advantage of us; he sincerely wanted to help us find the car that was right for us. Unfortunately, they did not happen to have what we were looking for on site. But Sonny did not give up on us, he brought us into his office and we looked up other cars from their other locations. He found us a Kia Rondo that checked all the boxes and had it brought in to their location while my girlfriend and I went for lunch. The car was amazing, was in fantastic shape and very fun to drive. We decided to make an offer. Sonny and his management team worked with us to reach a fair price for both the car and their Applewood Value Pack. (Which is pretty dope. Lifetime engine warranty, lifetime towing, tire repair, etc) We left very happy and VERY relieved to be finished with the entire process. The best part is that we feel confident that we got the best deal for the best car in our price range, and I do not feel like I was hornswaggled. So many times in this type of situation, you leave with your purchase and afterwards are left with a nagging suspicion that you've been taken for a ride. Not AT ALL with Sonny and Applewood. They are trustworthy and sincere. I *highly* recommend them, especially if you're someone like me who isn't particularly knowledgable about cars. It can be a very intimidating experience but Applewood was great. Thanks so much guys!! Hopefully I won't need another car for many years, but whenever that happens I will be back. read more

Applewood Nissan - Help me Rondo, help help me Rondo! - Car Dealers Near Me - Surrey, British Columbia

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Denial of damage after getting recall work done. The sway bar connecting rod popped off on the road on one side and the rubber seal on the other side is all beat up. Popped side replaced but had to pay. Waited the two hours quoted but they had not started yet. Used most of my day dealing with this. Im sure a syrupy condescending reply will appear. read more

Applewood Nissan - Example of rough work by mechanics doing recall work. This sway bar connecting rod was 3 or 4 years old going in and cameout beat up - Car Dealers Near Me - Surrey, British Columbia

Buying a car from Nissan Applewood Surrey was the most frustrating experience. I had put deposit at a car that was sold without informing me. They told my only option was to buy another car. They inflated the price by thousands of dollars. The after sales service is extremely poor. It is the worst place to buy a car. read more

"Either tow your car from our dealership or put 4 new tires on it" I assisted my elderly mother when she damaged a tire beyond repair on her 2017 Nissan Rogue. We could not find the wheel bolt lock key. I approached Steve Hannon at Applewood Nissan to purchase a new one and was told that I would need to bring the vehicle into the shop to purchase one and that they don't lend out their master bolt lock keys. I had the vehicle towed into this dealership. When I arrived I requested to have them remove all 4 wheel bolt locks off using their master key and replace the temporary tire in the place of the damaged tire. Steve Hannon told me that it is their company's policy to not do this as it is possible that I wreck the differential by driving the vehicle with a temporary tire on it. He told me, "Either tow your car from our dealership or have us put 4 new tires on it". I returned a short time later that day and sited pg#429 of the Nissan owner's manual saying that there is no warning stating that I could wreck my differential by driving on the temporary tire that Nissan provided with the car. If Nissan did not want me to drive on a temporary tire they would not provide one. He then had the spare tire installed and removed the wheel lock bolts. I drove away. I wrote to Nissan Canada about my experience who directed me to speak to the management of Applewood Nissan. I wrote to Lyle Menagh who has not contacted me. read more

Don't go to these guys for service. My heat wouldn't work and They told me my radiator had a crack in it and that I needed a new one on my pathfinder. They also tallied up about $6000 worth of problems and then tried to get me into a new car. I was also sent multiple emails after that trip offering a trade-in. After getting it checked out a few months later by a different place, it turns out the radiator is fine and the thermostat is just faulty. The heat works perfectly fine now. Scam artists. read more

Do not ever take your Nissan here for repairs. Our 2017 Nissan Murano had an issue with the forward sensors cutting out and as a result we could not our cruise control etc. We took it to Applewood and they said that it needed to have a new one installed and would involve over 6 hours of labour. Wanting to get a second opinion we took it to another Nissan dealer in the Whiterock area and they said it just needed to be re aimed and it was under one hour of labour read more

1 star solely for the pre-delivery service. Went in looking for a quick deal on lease and decided to take on a in-stock 2019 Quashqai. We were told the car was sitting in the Langley storage and would take a while to bring it over, so we decided to make use of the time and finished all the paperworks first. Big mistake, the car was full of scratches and had a huge transfer print on the front hood when they handed over the key and we had to kept asking them til they agreed that we bring it back in the next two business days to have them properly detail the car. We dropped the car, was told the process would only take 20min, but ended up spending the entire afternoon there just to be told when we finally got sick of waiting and demanded an answer that they actually would not be able to finish the detailing until the end of the day. So we asked them to just drive our car back for us when they finish. That was another huge mistake. They came to return our car telling us it was all done and left before we could inspect it again. As it turns out, the scratches were taken care of but the print on the hood was intact. We spent the next week trying to get an explanation on what we should do about the print just to have them continuously telling us that the lease end protection WE paid extra for would cover that. Like seriously? They want us to use the extra money we put in for our own peace of mind at lease end to cover their defected car? Knowing that they probably would not provide any more help, we stepped back and simply asked them to provide us with a written proof that the print has been there since the beginning so we have an evidence to provide when we return the car after the lease. Well that was about a month ago, and nothing has happened since. Huge mistakes made putting trusts in them that we will probably end u paying for. read more

Applewood Nissan - Some paint defect on front hood of a new car delivered - Car Dealers Near Me - Surrey, British Columbia

Had such a pleasant visit to the service department today. The staff at Applewood is awesome! I spent a long time deciding where to buy a car in Vancouver and I'm really glad I went with Applewood, their customer service is excellent! read more

Applewood Nissan - Car Dealers Near Me - Surrey, British Columbia

I bought my Altima from this dealership 2 years ago and have brought it there for servicing ever since because I didn't know any better. Recently a new light on my dash appeared and I brought it in and was told that the brakes and rotors were going to need to be replaced and it would cost $400+. In a panic I brought it to a mechanic friend and we discovered that both were fine and all I needed was a top up for my brake fluid. When their customer service representative followed up and I told her the situation she replied with "oh lol my bad". I've been going to them for years and I have a family member who even works for them. Avoid this dealership at all costs. read more

Don't buy a Nissan Rogue. We bought a new 2015 Rogue with a full maintenance package. After the warranty it gave us nothing but problems. The moon roof one day just burst on us due to cabin pressure. This is a known issue, it's happened to hundreds of owners if you check online. But the manager at the surrey location said he's never heard of this issue before. I don't believe that lier. All I'm saying is these vehicles are cheaply made so do your research. Also, major drainage issues in the moonroof. I had water leaking through multiple times, Nissan wanted to charge thousands to fix but Kirmac did it for free since they have a lifetime warranty on their glass. Nissan should learn from them. I'll never buy anything Nissan again. read more

I went in for a service appointment on Saturday, November 19th at 10:30am. I was told that my car would be ready between 2:30 - 3:00pm. I returned at 3pm and was told that my car was not ready yet. At 3:30 I again asked about my car and let the representative know that I had a 4pm appointment in New Westminster. He said that he would check the status of my car and get back to me but he never did. At 4pm, I again went to ask about my car and again reminded him that I was supposed to in New Westminster for an appointment. At that time he informed me that they hadn't even started working on my car and that if I was in a "hurry" they could return my car without any serving. I asked for my car to be returned. At 4:30pm, the service rep returned with my keys. He didn't apologize or give an explanation. He simply handed me the keys, gave me a disgusted look and walked away. The service department had my car for 6 hours and made me miss my other appointment and nothing was done on my car. This is completely unacceptable. read more

I want to give a huge shout out to Applewood Nissan Langley for Amazing customer service. No I did not buy a vehicle. Me and my kids were out there and dropped off my truck at Visions and figured we would catch the bus easily to willowbrook mall to wait. We'll getting there wasn't super easy we had to walk quite a ways. Then leaving the mall it was snowing like crazy. Went over to the bus stop we figured we needed to take and Nope! Didn't go to where we needed. Walked into many stores with little help. We were soaked and had no clue how to get back and Google was not helping. I had enough and walked into the dealership and asked the gentleman behind the desk to please call me a cab. I guess they didn't have one for a while and they offered to use their personal vehicle to get me and my soaking wet kids back to my truck. I am ever so grateful for these people. If you are in the market for a Nissan I recommend them by far. read more

Stay far away from Applewood Nissan in Surrey their inspection on their used vehicles is a bunch of crap! They physically do not check anything if they did they would've noted that the brakes were horrible before I bought it. they and become very aggressive in their sales tactics if you don't take their deal To the point where the sales manager is practically yelling at you. In general a horrible company to deal with out there to screw the person run far far away. If I could give zero stars I would read more

Nice to be on this 5 star roll lately... If I could afford dealership service then Applewood Nissan would be my go-to dealership for my Maxima. Unparalled customer service flawlessly executed by a reliable professional staff. People dig their gig here and it shows by how everyone is on board from the valet to the parts and service dept. Busy place, with a swift turnaround and all when promised with no surprises except a warm latte,bottled water and a happy genuine staff which btw is not the case on Nissans competitors lots...and we visited many lots from the mass market big boys to the 'as is' used lots....so I know of which I review. From the second I stepped foot on the Applewood lot I was looked after and never felt like ppl were too busy to help. Even Applewood's follow-up was refreshing, I just wish my car was under warranty to go here and feel like a valued client,not just a customer. One of the best teams around for sure. Btw tyvm 2 Applewood Nissan 4 washing my car! Did not see that comin'...another pleasant surprise! You should go when u have to! Brianm foodieatlarge.yelo.ca Appy Noshin' read more

This place tried the classic bait and switch on me, even as a repeat customer. I bought my last car here, a 2012 Rogue. Now it's time for a new vehicle, so I paid them a visit. The sales person Gurpreet seemed pretty decent. The sticker price for the used Murano I looked at was good. I asked Gurpreet if he could come down on price and he "went to talk to the sales manager". The sales manager came back and told me that the sticker price was a mistake, and that the correct price was $4k more. He was willing to do me a favour and sell the vehicle to me at cost though, lol. If I could give these guys zero stars I would. I have to give them some credit though, they managed to lower my already rock-bottom opinion of car dealers. I managed to find an Acura privately, so I was able to avoid the dealer experience entirely. I suggest you avoid Applewood Nissan as well. read more

.I went into Applewood Nissan in Richmond bc on Apr 26th Monday. i was very dissapointed. i went in to discuss a way to lower my payments or downsize my vechile. i explained to the sales person, i do not want to pay higher pymts or take on a longer term. I purchased a Nissan in Jan 2019 and do love my vechile, but was curious if i could lower payments. i spent an hour and a half with the sales person and test drove a new vechile. I was presented with some numbers (cost of vechile) and terms, which were both greater than i wanted. The surprising part of the conversation from the sales person as well as their manager, was. We are 2 sales short of making our quota. if you were to buy a vechile, would it be by the end of April? I understand this is their job and they need to meet a quota, but to verbally tell that to a customer is un-professional. This comment was un-necessary. I own a Nissan, i will continue to keep up my warranty and service with Nissan but will let all know of my experience. Also the manager said they would email me a site, where you can build a price. I did not receive this email, (which i can access on my own) and i did not receive a survey regarding the service. (if Nissan sends one out) read more

I recently purchased a car here last week. This is my experience. I came in because there was a Nissan Redline sales event. In the promo posters posted around the sales floor it clearly stated the ALL IN price of the vehicle I wanted. ALL IN means freight, AC levy, etc. It was all clearly printed on the poster in the disclaimer area. Anyhow...as the negotiations started for the pricing of the car....They wanted $24,000 even though the ALL IN price was $20,000. When I pointed this out the salesman said he was not aware of the sale or this pricing. Even though we were surrounded by roughly 15 to 20 posters promoting the sale that had started 3 weeks prior this salesman was not aware of it. To make a long story short it was not a pleasant buying experience. There were multiple moments where I just wanted to stand up and leave. Now having said that I was quite pleased with my final negotiated price and the vehicle purchased. Before I went to Applewood Nissan I also went to Southside Nissan and Morrey Nissan. I have come to realize that all sales people have an agenda to maximize their commissions. Some are sleazy and aggressive and some are not. You need to come in with a thick skin and brush off 90% of the BS they are talking about and only focus on the car you want and the final price. Dont be in a rush and be prepared to stand up and walk away but in a polite and calm manner. I did plenty of research regarding my trade in and any possible loyalty credits for being a current Nissan owner.. I would ultimately recommend Nissan vehicles as they are great cars. read more

DO NOT BUY A NISSAN PATHFINDER. We have the top of the line Platinum edition (2016) and it was great for 3.5 years but, in 2020 the head gasket had to be repaired and now only one year later the radiator fan to the tune of $1100. I was offered a free complimentary car wash after the work. What a joke!!! Thank goodness this is a lease, definitely won't be going with Nissan again! Buyer Beware! read more

Had a FANTASTIC experience with Richie, Cory & Marcus going the extra mile to get my husband into a 2016 Frontier! From the initial greeting Richie was friendly, approachable, genuine and knowledgeable... no pressure just like we had been friends for years... I highly recommend him to anyone in search of a new ride! Cory was straightforward, easy to talk to, funny and amazing at what she does. She got us the financing we wanted at a price and term we can afford. Thanks Cory! Marcus gave us a fair price on our trade in with no nickel and diming us! He friendly honest and fair. Thank you all so much we love our frontier!!! read more

Oh man I was planning to get my used murano for service here I just hope they won't ripped me off??

**WARNING** DO NOT GO HERE!!!! CAN I RATE NO STAR? My brother traded in a Lexus couple months back in the summer. Everything went well at the beginning (sales pitch, smiles, jokes...etc). To make the story short, he than finally write up the deal to trade in for a new 2016 Murano. They took in his Lexus at the spot but did not pay Lexus Canada as of the day they took in the car, my brother ended up paying another month payment with the car sitting in their lot. He asked the assistant manager (Markus) at the time if they will be responsible for the Lexus payment immediately, Markus swear to god they are responsible for any payments immediately when they have the Lexus in possession. NO NO NO......Lexus send a letter to my brother for late payment. FINAL CONCLUSION- DO NOT COME HERE BUT IF YOU HAVE TO, PUT EVERYTHING ON CONTRACT.....I MEAN E V E R Y T H I N G, AND DO NOT TRUST ANYONE THEIR (SALE MANAGER, ASSISTANT MANAGER). read more

I recommend avoiding this dealership. I took a used Nissan into Applewood for a pre-purchase inspection. The inspection was done professionally and revealed several flaws with the car. Not being a car expert, I didn't have a good sense of how severe the issues were. My service advisor was very positive about the vehicle, saying that the car was in really good shape and made me and the owner, standing next to me, think it was a vehicle that was a good buy. Unfortunately, the issues that were 'no big deal' are, in fact, likely going to be about 30% of the value of the car to fix. My expectations in a dealer pre-purchase inspection are that potentially expensive repair issues are not just noted, but highlighted as potentially very expensive. At no time did the service advisor suggest that these would be costly items. Not being a car expert myself, I didn't think to ask because from my perspective, he was to downplaying the issues so much. I therefore cannot recommend the service advice given by Applewood Nissan and would strongly encourage anyone purchasing or servicing a car to look elsewhere. You are likely much better off dealing with a local mechanic who will talk to you directly rather than an intermediary like a service advisor who is not a trained mechanic and who may or may not have a good sense of the severity of the issues identified with the car. I have a mechanic I trust (Tokyo Auto, Vancouver), but the seller was too far away to allow me to take his car there. Secondly, the service staff at the desk were openly derisive of a customer while I was standing there. They suspected him of accusing the dealer of doing damage to his car while he was there unfairly - of being a scammer. That may or may not have been the case, when I walked past him outside the dealership, he didn't look like a scammer, but like someone who was trying to figure out how his car got damaged at a dealership, but either way it is not professional to deride another customer in the front-of-house. That's what the back office is for. If you must use this dealership for some reason, then be sure to quiz the service advisor you get and ask lots and lots of questions. If possible, take someone you trust and who knows cars with you. Unfortunately, trusting this dealership to work in your interests seems to be asking too much. I did call the Service Manager and he apologized saying he would talk to that particular person. It would have been nice if his apology came with a partial refund given that better trained staff likely would have saved me thousands of dollars, but it did not. read more

Dishonest sales department....manager need classes to learn customer service .. Sales mans are professional thiefs.....Worst experience ever ....my car have problem with passenger side door they look at it and said we have to order some parts to fix it and once they got the they will call me to bring the car in. I'm waiting from 8 months no call and today i called they said they haven't order anything (2014 Sentra) ... Go van or burnaby don't buy from them read more

Sales manager was a bully. High pressure tactics were a total turnoff. What started as a nice test drive turned into a nightmare scenario of trying to get out of the place. What interest I did have, I'm taking to another dealership. Don't even bother with this place. read more

worst place to buy new car. Buyers beware!

Do not buy a vehicle here or get it serviced . A bunch of untrustworthy people working here in sales and service. Will post long story from buying vehicle to the crappy service that will take more than a month to get back . read more

The sales rep was trying to beat around the bush with the pricing, and the price quoted was several thousands of dollars higher compared to other dealers. Not willing to accommodate to customers and trying to stall for time. Save yourself the hassle and potential of ruining your day. DON'T come to this dealership if you would like a fair deal and to be treated with dignity and respect. read more

I just had my pathfinder first service and i have worst experience ever....They just hand over your vehicle in wet condition and dirty inside and when called service manager cole he just replied that customer expectations are high and they to wash 45 cars in a day and tough to handle every car and wipe off... i just fail to understand if they are not capable to handle the customer why they offer car service. i bought a comprehensive service package upto 96000 and just got first service ,,,,not has feeling of ripped off with these guys..completely dissatisfied and highly recommand not to buy applewood service package ever...staff is so fussy.......feeling of cheating with applewood service.... read more

Terrible experience, zero star rating, no professionalism, no mannerism. I went to the dealership at 7 pm and just at the entrance a guy stopped me why are you here and i asked I'm here to purchase Nissan Kicks. He responded with are you going to buy or just looking? what a ridiculous question. I replied first let me see it. Then he asked, " are you going to buy cash or finance? I replied let me park my car or you gonna make the deal at the entrance. Then while going inside I met the guy Omar he was very nice and professional in dealing. He showed us way to the showroom but unfortunately he left me with this Indian Crap, who claimed to be sales manager and relative of the owner of the dealership. And he asked the same question again. What's your budget? Come on! man grow up. I'm asking for kicks means I can spend 25-30k on the vehicle. Then I asked him for the top model in kicks because I was really impressed by the vehicle. I asked him that I wanna test drive the top model and he responds that top model is same as base model except some features. Dude! I'm asking for to test drive the top model not the difference and then he took me to the lot to show me the top model and start telling me that how many cars he sold , I don' t care about what you did, if you can't give me the right thing I'm asking for. And I left the dealership without the test drive. Personally, I won't recommend anyone to go to Apple wood Nissan. I already bought two Nissan cars in the past and they're awesome and today I bought Nissan Kicks from Nissan Morrey. Visit there and visit here and you'll see the difference. read more

I was looking to purchase a 30,000 brand new Frontier truck on Saturday October 1st, 2016 and was told there was one at their Langley location and they would bring it in on Monday. Marcus the salesman was texting his phone and told me he was making a trade with the Langley lot. We asked how they would get it there as we didn't want any mileage put on and was told it would be brought in by truck. i gave them a down payment cheque for 15,000 and did not sign any final papers. On Monday I received an email from Ashley informing me that they are bringing in my truck from Comox. I called Marcus right away to find out what was going on with my truck and he told me he was just waiting for the bill of sale from Langley. When I told him that I received an email that it was coming from Comox, he said he would talk to Ashley and call me back. Marcus called me back and then changed his story and stated he never mentioned it would be coming from Langley on Monday even though my husband was a witness to everything. Even though I wasn't happy with being lied to, Marcus promised the truck would be here today, Friday. We went to pick it up just to find out that they drove it back from Comox therefore there was now 200k on it. We simply asked Marcus if they were willing to offer anything due to the mileage and was told very coldly, you can either take the truck as is or take your money back. I asked to speak with the sales manager and we sat down and explained the situation over. Again, we were told they were not willing to offer anything and you can just go get your money back which we proceeded to do. I asked for the head manager and tried talking to him about what just happened and how bad we were treated and he just sat there shaking his head saying "yep" "yep" "yep". I then was told I could pick up a cheque on Tuesday. I asked where my original cheque was and was told they deposited it. They had no right to do so as this was not a final sale. When I mentioned to the girl at the counter that I would now have to sue for the interest on the cheque, she said it'll cost you more for a lawyer. All around rudeness. I am in total shock that we were treated in this manner. It's not like we were asking for thousands of dollars off, we just simply asked if they were willing to offer anything. All their staff (except Ashley, who had no control over the situation) was completely rude. I cannot believe that an establishment like Nissan would treat their customers in this manner. read more