Most people probably are familiar with Applebees although each one should be judged on its own. This one serves good food and service was fast and efficient. We tried their "boneless wings " which are really just chicken tenders. But they were fairly good. I got the lemon chicken served with mashed potatoes and broccoli. All of that was good. read more

Applebee's Grill + Bar - Lemon chicken - American Near Me - Waterloo, Illinois

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I haven't been to an Applebees in several years. So when my friend suggested we go I just went along with it since she was driving. My home Applebees had disappointed me so many times I just quit going. But Waterloo Illinois changed that. Although the food took awhile to get I don't mind waiting for my food to be cooked to perfection. (My friend ordered a steak well done so I'm assuming that was the wait time) I ordered the fiesta chicken and i substituted rice for French fries. It came out hot and perfect. Seriously, one of the most moist and perfectly cooked chicken I've had in ages. So thanks for changing my mind on Applebees. I really enjoyed my meal. Also Ruby was our server and she was great too. Bathroom was clean. read more

My husband and I eat at this Applebees a couple times a month. We love this location! Have tried Swansea, but won't ever go back there. Waterloo is clean, service is always good and so is the food. We are happy to have found a good one close to home. read more

Can always take the kids to Applebee's and find something for them to eat. Appreciated the GS on items meaning gluten sensitivity. Very helpful for us. The servers were attentive checking with us often and with focus on giving good service. Comfortable surroundings. Clean. Nothing fancy, but no negative surprises. read more

I got a burger and it sucked, it was dry and the fries were kinda cold. But pretty crunchy so I'll give it that. The water also tasted wired. The service was good, and the music was nice making the vibe chill. Overall it's a Applebees so I think that sums it up. You could always do worse read more

A friend of mine recommended this location for lunch, I was apprehensive since my last multiple experiences with this chain left a lot to be desired. The Waterloo location is a hidden gem in plain sight, I had one of the best cheeseburgers in quite a while, juicy, fresh toppings and soft brioche bun and the fries where also perfectly cooked. I live in Belleville so I was curious if Applebees had changed in my area. I stopped at the Swansea location for the same menu item and guess what? It sucked... dry overcooked patty with a stale bun, just as I remembered from my past experiences, do yourself a favor and drive to Waterloo....!!! The restaurant is clean and the employees in Waterloo are also a step above. read more

Amazing food always super nice good service not a long wait for food They are never sassy or mean their just amazing read more

The kids max n cheese came out over cooked, then they cooked a plain burger and it came out with pickles, tomatoes, and lettuce. So she wouldn't eat that either. She ended up eating fries. The onion rings on another plate were not done. read more

My ice cream was melted on my to go order they put it between my meals then promised to send me a credit to get a whole new meal never received. It really mad me think I just came back because of cold food order to go previously. Just don't know any more. Never got coupon for bad meal they promised. Also brownie was hard as a rock nasty. read more

This is My neighborhood Applebees. The Riblets are back and better than ever. I can never decide on what I want so I get the Appetizer Sampler. Fried Chicken Wontons and the New White Queso Dip is so yummy. Me and my hubby both agreed this was one of the Best Meals we have had here. The Long Island Ice Tea is Perfection... read more

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Changed menu, nothing left I like. Used to enjoy eating there. A fried steak is just blah. Need to upgrade to a wood fired grill.

Waitstaff was friendly. Southwest chicken bowl was very good, however the nachos were disgusting. Boneless chicken wings were not good, and overpriced. read more

Very small portion of boneless wings at Applebees. I can't believe I paid that much for such a tiny portion. read more

Applebee's Grill + Bar - Boneless wings from Create Your Own Sampler at Applebees - American Near Me - Waterloo, Illinois

My daughters picked this place. I do like the 2 for $20 meal deals. I did enjoy one of their tasty skinny drinks.... It is a chain restaurant and everything is pretty much the same as the last Applebee's. Our waitress Chelsey was awesome. read more

The general manager of this location is incredible. I don't know her name but I know she's been there for at least several years. I've seen her handle an unruly, borderline psychotic couple while keeping her staff calm and focused and causing as little of a disruption as possible for the other customers. Just last week a large party (10+ people) sent their food back twice (once because the coleslaw on their food cooled it down...if your coleslaw is NOT cold wth are you even doing) and she was so polite the whole time and took over waiting on this table in place of a much newer server. As far as the food goes it's applebees, I consistently feel I get what I pay for and what is promised on the menu and staff members are most always very courteous and polite. Drinks are rather weak but I've always found this to be the case for this chain and the drinks here are stronger than some locations I've visited. It isn't gourmet but it's certainly above fast food, if you feel differently I bet the staff will do their best to fix whatever the problem may be. read more

This place has went downhill rapidly within the past few months. We went there this evening, what a horrible experience. I ordered the steak which looked like it could of been eaten with one bite. We had the boneless wings for an appetizer, they looked like the bagged Tyson anytizers you can get from your local grocery store. We have given this place several chances but tonight was it, we'll not return. Don't waste your money, pay a little more and go to Gallagher's. I've given this restaurant another chance and to my surprise, it was the right decision. They have very much improved their staff and quality of food. We don't have many choices to eat out at in Waterloo so it's nice to have a well managed restaurant to visit. In fact, my girlfriend and I are going there tonight read more

This is a wonderful place! Friday night lots of folks and we were seated in 10 minutes. Table help and management both cheerful and professional. For a chain store food quality and presentation was above par. If you are in town you must eat here! read more

Disgusting. Floor was dirty. Food was bad. Service was decent but that wasn't enough to salvage a terrible evening.

Ordered wings and this is what they sent me. And they were cold. Just keeps getting worse and worse.

Not only was our waitress, Ashley, completely unprofessional with multiple hickeys on her neck with she did not even try to cover up with a jacket or make up but she also got my wife's order wrong and was not apologetic about it. On top of it all my wife also got horribly sick. Well definitely be taking my business else where next time. I would give no stars if I could. read more

My husband and I are both veterans so we decided to take advantage of the free lunch at the Waterloo IL. Applebee's on Veteran's Day 2018. I have to say that the steak and mashed potato's I ordered were the BEST I've ever had! I rarely order steak but this time I did and so glad I did. Please let the cooks that were preparing the meals that afternoon they are awesome cooks!!!! v/r Tracy and Mike read more

Rude and horrible customer service. Went there and asked about a dish. I can't have spicy food. They told me it wasn't spicy at all so I went ahead and got it..it was! They didn't point out the flaming Apple next to it (I didn't realize that meant dishes were spicy). I told them I couldn't eat it and they wouldn't replace it. Talked to the manager and she made me pay for it without replacing it or doing anything to help. She was rude and I will never go back. read more

Went in with a party of 6 was quoted 30 minutes. Asked how much longer after being there an hour and was told 10 more minutes. We left after not being seated an hour and a half (3x as long as we were quoted). I've managed several restaurants and what was apparent to me was the lack of management and organization. The poor hostesses are guessing times and shooting from the hips instead of having a system in place. read more

Walked in nearly thirty minutes before close and met eyes with a server entering the kitchen. After standing at the door for 5 minutes, we quickly realized that the staff had no intention of seating us. After that experience, we walked out the door and do not plan to ever walk in it again! read more

I came here in the middle of the day on a Wednesday. They took forever getting the food out. I ordered the fiesta like chicken. It tasted fine, however after eating 1/4 of it, I realized that it was completely raw in the middle. read more

Went for lunch on a Saturday afternoon. The manager was incredibly nice as were the servers. We weren't sure what to order and the manager brought a sample of the bbq sauce to taste. Found the food to be good as well as served quickly. Very well ran place. read more

As a chain restaurant, Applebee's seem to be pretty much the same most anywhere you go. I don't really have high expectations at chains, just decent food at a fair price. That's what we have had whenever we have gone here in the past. On the plus side, our waitress was friendly, helpful, and got our order correct; food came out promptly save for the dessert which seemed to take longer than the other courses. On the other hand, some of the food left a lot to be desired. We decided to try the new Pot Sticker appetizer. They were deep fried crispy little things served on top of a plate of undressed salad greens and assorted cabbages etc. with a dipping sauce. There is nothing wrong with deep fried crispy little things, however Pot Stickers are not supposed to be deep fried or crispy!! They should be cooked in a pot or pan and are a form of a dumpling; they should be moist not potato-chip-crispy. Please change the description in the menu or something so that people know they will be getting deep fried junk. I was thoroughly disappointed by them mainly because they were nothing like what I was expecting. My caesar salad was under dressed, but the waitress quickly brought more dressing which rectified the problem. The fries and riblets were great as usual. I confess, I do enjoy those what-the-heck-part-of-the-animal-is-this "riblets"; it's a weakness of mine, I'm a sucker for food slathered in sauce, especially spicy sweet Asian sauce. The disappointment of the night however was the dessert. We tried the S'mores Churros. The chocolate sauce with toasted melty mini marshmallows was fine, but the churros themselves were NOT. They were extremely greasy, to the point of dripping grease onto the plate when you held one up; there was at least a teaspoon full of grease on the plate underneath them. Besides being overly greasy, they were dense and chewy/tough; the absolute worst churros I have ever eaten. I don't know if it was the chain's fault, or just this location, but they were horrible. Do yourself a favor and DO NOT order the churros, and If you are in the mood for pot stickers, you will find them better at even the worst of the strip mall Chinese dive restaurants than at Applebee's. I guess Applebee's needs to stick with American fare, as they seem to bomb out with Asian and Mexican.... read more

This Applebee's is efficient and friendly , but I just ordered their double crunch shrimp with fries and slaw. Couldn't believe how small portions were, especially for about $14 before tip. Used to order this often, must be new portion control. No longer worth the price. read more

Wow where do I begin.....went in last night with a rather large group by Applebee's standards (13). Our server Kris (older female), and Kaylyn (who I believe was a manager) were both great, even with the incompetence of the kitchen. Most of our party had the 2 for $20. We had to send 2 steaks back several times to get them done medium well. (1 steak 4 times, and another 3 times.) Seriously how hard is it to cook a steak? Normally I'd say it isn't but I guess some people are just that lazy/crappy at their job that they cannot do it. The Men's bathroom was trashed....soap all over the counter, a overflowing trashcan, and the paper towel dispensers were both barely working. A group of 5-6 employees at the corner station next to the bathrooms seemed more concerned with socializing than doing their jobs. I wouldn't recommend going there unless they get some new cooks, well at least do not go on a Saturday night. Obviously this hasn't been a bad Applebee's over all since they've been open in this location for 6 years. And normally I'm pretty impressed with the service and food at every other Applebee's I've been to. read more

Ok. I will tell you a story about a rather unpleasant and frankly rediculous experience I had at this location. It doesn't even involve any food. So I go in with my fiancee to eat some dinner. We go in and get seated. The waitress, Amy, asks us what kind of drinks we would like. I wasn't planning on ordering any alcohol but she tells me the drink specials so I figured what the heck, a drink sounds good. So I order the drink special. I proceed to hand her my ID. She looks at it and says "uh I don't know about the Missouri IDs, let me ask my manager." They rejected it because a little bit of laminate was tearing on the corner of my ID. Now I understand that there are certain ID standards that they have to abide by, but what really ticks me off is that I am 32 years with a beard down to my chest. I really look like a 19 year old let me tell you. Also my ID was accepted at the casino of all places just a few days ago. I guess it's ok for the state gaming commission but not the ID police at Crapplebees haha. This was beyond stupid. I guess Applebee's logic is torn laminate = fake ID. It really made me feel like a child. That is one of my biggest peeves especially when im 32 and a veteran. I think the manager needed something to complain about. Guess what being an Applebee's manager does not make you hot crap like you think it does. Needless to say I didn't order any food and walked out. Management didn't care and didn't try to stop me. They really care about their customers don't they? I know it really doesn't seem like a big deal, but it is a matter of principle for me. Waterloo Applebee's is never ever getting any of my money ever again because they really don't care about their customers. read more