I had a really poor experience with customer service. The host seated us, but after that we were completely forgotten about for quite a while. When we finally asked about it, we were told that we had seated ourselves, which was not true. Very disappointing experience, especially since we were simply trying to relax and enjoy a couple of drinks. Hoping management addresses the communication and attentiveness issues. read more

Applebee's Grill + Bar - Menu - American Near Me - Tyler, Texas

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Horrible service rude manager food was not remade at all found unidentifiable objects in my food and drink and woke up incredibly sick and in pain. I'm also very much pregnant and due in a week so this is very upsetting for me. This is the exact reason why I haven't eaten Applebee's in well over a year because every single time I go I have a horrible experience with the cleanliness and rudeness of the staff, and after everything, I still left her at tip when I definitely should not have read more

Applebee's Grill + Bar - American Near Me - Tyler, Texas

This is the best place in Tyler, Tx to not only eat but also hangout and have a fun time with friends. Joined the touch-tunes app that lets you play music over the restaurant and everyone loved the music and sang in unison, always recommend the Classic Chicken Alfredo with Broccoli, our server, Dale, was such a pleasant guy and requested we played Ed Shereen. 10/10 I recommend read more

Applebee's Grill + Bar - American Near Me - Tyler, Texas

Went to eat here last night and let me tell you horrible horrible horrible experience EVER! My servers confused me on which one was waiting on us and the food took to long and they compt my quesadilla we still didn't eat it non of the food looked appetizing. Yall need to get it together server . Instead of leaving a tip I let a message on a napkin saying the service is horrible yall need to get it together . One of the servers looked drunk or lease something was going on with her . The other server bless her heart was an older lady and she wasn't the problem the only thing was she took a minute to get our drinks to us . Won't ever come back Applebees just ain't it ! read more

Applebee's Grill + Bar - The untouched appetizer - American Near Me - Tyler, Texas

I'm from Jackson, MS. I came to Tyler, Texas, with 2 other family members, to visit our Sister, a Retired Air Force Sergeant, that was placed in a VA Nursing Home, in Tyler, Texas, too chec/visit with her, when myself and my Sister-In-Law arrived it was 30+ minutes to an hour for someone to greet us, and it wasn't that many people inside the restaurant, but there wasn't many places open when we arrived, then it took almost an hour for the food to get ready, so I gave the waiter a $25.00 tip to bring it to the car, but did not bring our drinks, and my brother had diarrhea the next day, from the chicken he ordered, we have to hold the people that work for you accountable, or if this behavior continues, someone might die of some horrific illness, Please fix this! read more

The wife and I just had a second enjoyable lunch after seeing a movie. We came in just after the lunch crowd had left. Wife ordered their basic hamburger, cooked exactly as she asked, with a good serving of hot fries. I ordered the fi so h & chips, with slaw and fries. The food is what you'd expect. What has made our dining experience worth writing is the service. Both times we were served by Nicole. She ensured she received our order correctly, brought the meal out while the good was still hot and ensured, twice, we were happy with the food. She stopped by several times to see if we were ready for drink refills. Nicole was personable, polite and very professional. Good employees in the food service industry are hard to come by these days. Nicole made our dining experience very enjoyable. We will be back...because of Nicole. read more

I have to say WOW, but not in a good way. To be specific and to the point, there were 4 of us there for my wife's birthday. Orders placed. 15 minutes of waiting for drinks, another group of 4 seated at booth behind us. Drinks delivered. 30 minutes later, no food for us, waiter tells us our food is next in the window and will be right out. Booth of 4 behind us gets all of their ordered food and has a complaint about how a steak is cooked. 25 minutes after their food order is corrected, half of our meal arrives. The should be signature cheeseburger baked into cheese? A knife had to be used to get the burger out because the cheese was cooked to cement quality. 30 minutes later, booth of 4 gets their ticket, pays and leaves. 10 minutes after that, the rest of our food arrives. Same ramshackle quality as their signature om cheeseburger. We are now at almost 3 hrs in, waiter remembers there's a birthday involved. Takes 20 minutes and ice cream comes mostly melted. Then after another 20, ticket arrives. We were charged for everything including the birthday brownie. Upsetting and furious does not begin to describe this treatment. And no offer, even after asking how long it takes to cook a salad (one of the meals) for any type of compensation. Thank you, but no thank you Applebee's. It is no longer a wonder why you have been in and out of bankruptcy all these years read more

We waited an hour and 40 mins for our food and when they came out it was cold and my bread for my pasta was hard as a rock. Would not bring my family or friends here again. read more

Applebee's Grill + Bar - My hard ass bread - American Near Me - Tyler, Texas

Update 12/1/19 We gave it another chance STILL not worth, slow services, they dnt have everything on their menu, also when u walk in smells like burnt oil.!! Been waiting for food for 30min and they berly telling us they don't have spinach dip for appetizer. We cancel order pay for tea and left.! If can only do NO STARS First of all.. our orders were always wrong..!! This place use to be great but now NO.! Our drinks didn't have any alcohol so we sent it back.. waitress was lil weird about it.! Then our appetizer was wrong waitress it will take a looong time to bring one beer.!! Our chips were saggy and chewy yuck Our food was just NoT good. Their "mac and cheese" was not even close to a mac n cheese smh Oh and their biggest steak they have is 8oz my brother in law wanted a 12oz so they brought him a small 4oz on a different plate.! Food is jst not worth the looooooooong wait.! Im talking about almost an hour for our food and the CK strips my sister order were soo chewy and cold and tasted like old oil. Yuck For the price ‍ not worth it.!! Will not come back here. read more

Applebee's Grill + Bar - This is NOT mac and cheese ‍ - American Near Me - Tyler, Texas

Service need to improve the management is a joke dirty, Tables and most importantly no one would get us refills till finally someone who wasn't even on the clock got us refills we where missing 2 sides and where waiting for them for 10 mins till we decided to cancel them I don't recommend this place at all save ure $$$ go somewhere else. read more

Went for the Endless Boneless Wings...I had Classic Buffalo and Honey BBQ. Was a tad bit disappointed in the Classic Buffalo, but the Honey BBQ was better. Service was pretty slow, waited a good while to even get our drink orders, but by then we already had made our entree selections. Seven minutes to get the drinks to the table and this seemed a bit long. Almost 27 minutes for our food to arrive at the table, not bad but not great. Our server did pick up the pace later and kept our drinks full. Just don't think they were properly staffed for a Sunday lunch crowd. Overall it was just okay. read more

i truly don't think anything went well this visit. asked for a water, didn't get it. we got a random sweet tea instead. the chips were stale, tasted like dirty old fryer grease and the queso was watery and lukewarm. took 20 minutes to get two entrees, the other two didn't come for another 10. flies everywhere landing on food and drinks. the server Cielo seemed very on edge and kind of passive aggressive. ended up having to ask another server for our ticket because she hadn't stopped at our table in about 15 minutes and was nowhere to be found. all in all, chilis is better anyways. read more

Applebee's Grill + Bar - fly landing on food - American Near Me - Tyler, Texas

Terrible first experience coming to Applebees.. our server was nice but took a while to take our order and we never got our appetizer till we got our food.. we never got our food till an hour later and the food was just terrible everything cold our appetizer looked like it was just sitting there for a while we never got drink refills never again will I be wasting my time here read more

Never been big on Applebee's but use to visit for the great bar specials they have. I've been back two times in the past month for dinner and we have gotten a lady a bit older (I hate I can't remember her name), but she's been there awhile. She gives great service, the food has been really good, and I would highly recommend giving it a shot if you haven't already. Great job! read more

Leyna is phenomenal, totally cleans house on a busy Saturday night!!! Wonderful service and a great performance/ personality. We will be back to see her!!! read more

Don't use the app to place an order. The store is incapable getting it ready in a timely manner. Even when they are not busy. They don't answer the phone, even though it indicates you can talk to a manager. I am sorry I put a tip on the order since we had to go inside and wait another 15 minutes after it was supposed to be ready and brought outside. Not sure if they are incompetent or just don't care. I even left a phone message. Still waiting on a reply. read more

"ARE YOU NOT ENTERTAINED? ARE YOU NOT ENTERTAINED???" -Russell Crowe, Gladiator. Although I am well aware that this is just another Applebee's, I'm giving this location 4 stars because I actually was entertained during my lunch stop. First off, Applebee's menu is about as consistent as the sun rising out of the east in the morning. Its really hard to mess up the food, unless its been served cold or otherwise. Certainly not the case here. I saw a considerable effort from servers during a busy lunch hour to accommodate everyone in more than reasonable time. I sat at the bar this time, yet the bartender (despite 15 people seated around her) was able to get my food & drink out in no time while smiling and maintaining great conversation. That is about all that you can ask for at a restaurant like this. Now, the entertaining part. You never know what or who you are going to see at this location. All types of characters patronize Applebee's from the point of turning the food presentation from the Gordon Ramsey show to that of a comedy show. While enjoying my food, I must have nearly choked from laughter several times due to the interactions of Tyler's best drunks & folks that just want to have a good time. Its an interesting vibe that you'll have to see up close. If there is one issue I have with this Applebee's, its the exit within the rear. There is a small concrete barrier that prevents you from making a left turn onto the road. I understand why, given that there is a shopping mall, etc. Its just an annoyance. Altogether, a very fun & festive environment. Normally, I would rate Applebee's as average, yet after leaving with a full belly & with tears streaming down my face due to laughter, I can't say that I didn't have a good time here for lunch. read more

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My family visited Applebees on a Sunday evening. Our server Scott was super friendly, patient, & answered all of our questions. We never had to flag him down, he came to our table the perfect amount. The food was great! My husband & son got the all you can eat riblets, shrimp, & boneless wings. They never had an empty plate, Scott was on top of making sure they always had food. I got the grilled chicken & it was honestly the best grilled chicken I've ever had. It was juicy & full of flavor. We will definitely be back!! read more

We ordered the blackened salmon and it barely had enough seasoning upon it. Hubby ordered the Cajun chicken and shrimp. The chicken was ok but the shrimp were frozen shrimp and it lacked Cajun seasoning as well. When leaving we asked if I could get a tea to go, took her 15 minutes to bring it out. I guess if you pay for your meal and tip the waitress taking care of you becomes a side bar moment. Won't be going back and it had been over 20 years since I ate at an Applebees. Now I remember why. Too many great restaurants in Tyler, Texas to waste your money here. read more

They have several good choices to choose from. Good location. Great service and friendly staff

when we first got seated our waitress took 15 minutes to come gree us and take our drink orders. We all decided to get dolllaritas and were shortly told by the manager that they couldn't serve us alcohol because people in the restaurant said we smelled like weed. I thought this was VERY inappropriate to say to us being that we don't even smoke... honestly I think it was because of the color of our skin. WILL NOT BE GOING BACK TO THIS DUMP EVERRRRR, and I advise y'all not go neither read more

I give two stars based on my earlier visits, when this place was awesome. But after my most recent visit, I'm done with Applebee's and they will never get another penny from me. We arrived at a decent time for dinner (7ish pm). Nobody was working the front door, we waited several minutes with several staff walking right by us before someone finally took us to a table. Way in the back, mostly empty room. We sat there for at least twenty minutes with menus, no drinks. The server working the room visited every other table at least 3 times in this time. Finally a manager (yes, manager) took our drink order. We sat there with empty cups for another 30+ minutes. No refills. The server was in the room multiple times, but never once came to our table despite is signalling and flat out calling him over. A server working the next room finally took pity on us and took our food order. Another 15ish minutes passed before we got the food, and it was cold. At this point I was just flat out disgusted. We finished what we could stomach of the meal, paid our bill and left. I seriously considered complaining but I was just angry and disgusted by the whole ordeal. We got some chicken on the way home. I will never return to this restaurant. I'd quite honestly rather go anywhere other than a restaurant where even the management care so little about paying customers. read more

Its Applebee's so. I guess you know better before you go in. Or you should know better. When I order a salad, I want today's lettuce not yesterday's or last weekend's. read more

the food was fine and the server was good I'm not usually one to complain but when I look at my receipt and it says I was charged 6 extra dollars for ranch?? yall are so down bad that you're selling half full soufflé cups of ranch for a dollar? ridiculous. read more

Usually don't have a problem with this location. However, my party of 3 was told there would be a 15 minute wait. While waiting a party of 8-10 came in. They were seated immediately, while my 3 person party was still sat in the waiting for more that 30 minutes. Finally we got seated, put waitress was very stressful, she forgot our drinks twice. And when waiting for to-go drinks we told her at least three times we still needed them. Left without them. read more

The most dreadful experience! Horrible food, dirty floors, filthy staff DO BETTER! I ordered online and went to pick up at the time stated. Was forced to wait 30 minutes for the order then received a full rack of cold ribs. What a waste! They offered a gift card...I want my money back for this garbage you tried to serve me. Staff is incompetent and lack customer service skills. Run!! Also calling the heath department NASTY!! read more

I'm giving it a five star because I have been coming here since 2012, and ever since I have no problem with it, I usually order Steak medium rare with mash potato's and it tastes good. I'm not a picky eater but I don't have bad taste either. As far as the atmosphere everyone seems to be having fun and have never seen anyone up to no good everything looks pretty chill, people are drinking, eating and laughing, everyone looks decent not trashy. It must be very different since (Todd S.) had mentioned. P.S. There is WIFI in Applebee's now! :) read more

Applebee's Grill + Bar - American Near Me - Tyler, Texas

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Very disappointed in this place been going here for year no issues changing the artichoke dip for the queso. If you want me to pay extra don't mind but shall not be returning to this place as this is the first time they refused and never had issues here or at other applebees. Will not ever go to this one if not already had my friend order I would have left. According to the manager this is new since he worked here not a fan. I usually don't judge but there are papers on the floor and I am thankful never to come to this location again sitting near a gross trash can. Hair on celery and wings not fully covered in sauce. read more

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My husband has been sweet enough to bring home my favorite salad. the Oriental Chicken Salad. Well, I do not know what happened, but it was awful. The lettuce looked old and all I got was the pieces of stalks, which I might add were hidden underneath. It was skimpy and the chicken had a peculiar taste. I could not eat it. Tonight, he tried again and this time it was worse. Again, old lettuce, brown around the edges and pieces hidden on the bottom under the chicken. read more

I do NOT recommend this specific establishment. At first the service was great until I need a second drink to which it took awhile. I needed the drink because of how dry the fries were. As I received my second drink, I quickly ingested it and asked for a third drink and the person I sat with asked for another drink as well. We never received or drinks. But what made me not want to ever go back is that while I was in the bathroom, the waitress threw away the overpriced food I had not eaten yet. I even asked for a to-go box for my food. She asked if I wanted replaced and said yes. At least 20 minutes pass and nothing happens so we just left because you can't buy back time. read more

First, the 11/27/2017 review was one I finally got around to writing after a visit from several months ago. My wife and I were driving around one night recently, trying do decide where to eat. Getting frustrated, I suggested giving Applebee's another try. I really wanted their ribs. We went in, and the first thing I asked was if they were able to actually serve ribs this time. Had they not, we would have just left. They had ribs, so we stayed. Maybe there is new management now. I asked, but our waitress said she had only been there a few weeks, so didn't know. I can say that every single aspect of this recent visit was wonderful, from the service to the food. As much as I'd love to give 4 or 5 stars, I'm still a bit put off by the fact that nobody from the restaurant or corporate headquarters bothered to contact me about my online survey. But I would recommend giving this place a try. read more

I had the worst experience in this restaurant. They took more than an hour to serve my food. They forgot to bring my appetizer. The waitress took my order wrong. They took off $15 off my bill because of the bad service and long wait. read more

Roaches are very bad.... heard one of the employees saying that it was some swimming in the dressing... and that one of the old cooks scoop them out and served it read more

First walked in smelt like old mop water.Lunch service was kind's slow. Half salad was not very good lettuce was not cold.

Cheap and quick. Great wait staff and bar tenders. Clean restrooms and awesome vibes. The drinks were hella strong.

We are from west about an hour. We go to Applebee's all the time. We decided to do lunch at this one. We was seated right away and got our drinks quickly. Then the waiting started. We waited about 15 minutes for our order to be taken. We ordered cheese sticks before meal and Fiesta lime chicken. After our order was placed around 12:15, we waited and waited and waited. We finally got our food around 12:40. Food was not good at all. The restaurant was so cold as well. Not sure I could visit this place again. read more

They close the bar 10 min early on a Friday night. Definitely nkt worth your time if your looking to have fun in Tyler. Avoid these people at Applebees at all cost, do not go here! read more

Tried giving applebees another chance after past bad experiences. Went during the lunch rush, but it wasn't overly busy. My wife and I both ordered off the lunch menu, with chips and salsa as an appetizer. 10 minutes later we flag our waitress down to inquire about our appetizer. 5 minutes later it finally comes out, but after a couple of bites we send it back. Chips were ice cold and stale, and the salsa was an insult to Mexican food. Entrees were ok, but not great. My wife had the chicken club sandwich and I had a bacon cheeseburger. No refills on our drinks, and when I pulled up our check on the portable kiosk, they had overcharged for both our meals. OK, mistakes happen, but our waitress acted like we were being unreasonable to expect not to be overcharged. Took almost 15 more minutes to get it straight while our waitress chit chatted with another table. Sorry applebees, your food is not good enough to tolerate such behavior, and you will not get another chance from me. read more

I ordered the Bourbon Chicken & Shrimp. It was pretty terrible. I'm pretty sure the chicken was frozen. The dish looked nothing like the picture and was just super basic. read more

it took us 1 hour and 32 minutes to get ONE drink and our check. ordered food and it never came out. they were clearly understaffed which i understand but don't stop in if you're looking for a quick drink. read more