Good hot food at the Applebee's restaurant on 5490 Clark Road, Sarasota, Florida. It was well prepared, our waitress was friendly & the manager greeted us with a smile. Service was great.
Sadly, a bad patron eating in there when we were berated the poor store Manager.
-- She was being berated by a nasty & rude man with black straight hair, was medium aged & speaking with a heavy accent eating there as well, along with his wife & son. He was simply awful, & all because he ordered an entree & customized it, removed something & added something -so of course it could possibly get confusing when rung up - so it was accidentally rung in incorrectly & then on his receipt wrong 2 times.
He berated his waitress loudly for several minutes - she apologized, he wouldn't take her apology, then he demanded she get manager - the restaurant manager came over took responsibility & apologized profusely, he wouldn't accept it and kept berating her for several more minutes, so she kept apologizing as he continued to be condescending & being threatening toward her by saying it would look bad if he gave her bad reviews -she kept apologizing & said she made it right now was terribly sorry for mistake & inconvenience...but he went on a tirade, saying I wear glasses, & what if I left my glasses at home & just paid the check, I'd be out of my money then!
He was simply a ridiculous fool, an unkind & unintelligent man in a public place loudly berating the two women for making an honest mistake. 1st -his waitress, then the manager, loudly interrupting all of the rest of us, the other paying patrons meals.
He continued on being rude, loud & clearly ignorant by berating her with his loosely veiled threat of giving her restaurant bad reviews. To add insult to public admonishing her, he condescended to her by saying, "you wouldn't like that now-would you"!
She kept saying sorry, what can I do to make it right? I've fixed the check for you - & then there it was... he wanted something for nothing, he wanted a free gift certificate which she gave him just to get him to go after ten solid minutes of this jerk making a scene. Then the audacity of this leach, he smiled & said, "yes, thank you very much, that would fix it". She goes & gets the free certificates it hands them to him & he leaves saying," I have plenty of money I don't need this, however he took it and left immediately.
Manager was approached by myself & several other patrons saying she handled him much better than he deserved. This guy was so loud & condescending & just a gross human being, he should've had the police called on him for disturbing the peace instead of getting a free certificate.
Our food was very fresh & hot, the staff was prompt & friendly so to see a nasty human like this this guy scare her into giving him free $20 in certificates by threatening her for over 10 minutes with a bad review he said, to hurt her reputation & career was the worst case of a person & his family displaying the worst side of humanity & lack of kindness. This guy needs a lesson in basic human decency. Pitiful display of arrogance & ignorance combined.
But great job Applebee's young woman manager, working at 3:20 pm on Saturday, October14, 2023. You handled a horrific situation with grace. read more