Had an issue with a menu item and at first they couldn't do anything. Then the manager emily came out and said she called her boss and fixed it for us. Great customer service. read more

Good Grief! Nope - Never Again! Stopped by Friday 5/8/26 for lunch. Waitress acted very strange, wrote our order on her hand, came back later to "take" our order. High on something Not Good. We noticed other tables with no food, manager (assumed, young lady with wrist/arm sling on) at another table with two women who were very upset, probably refusing to pay. After seeing manager & waitresses standing, talking at the back, we knew something was amiss. We paid for our teas ; others walked out. Don't have a clue about the problem but sure will Not stop there again! Went next door to Burger Queen - staff laughed, aware of troubles at Applebee's. read more

The Place was nice, end of the night cleaning. Service was very good! Other then they were slow & their wasn't many people inside. The food was great! read more

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The waitress was cleaning vents right near us. The manager did tell her to move to the back. Then not sure if washed hands or not? Brought the ultimate appetizers. We asked for plates as was sharing. She proceeded to go talk to guy at the bar while we sit waiting on plates. I yelled excuse me but ignores me. She finally left and went after plates. I called her why that was more important than getting plates while our food got cold. Than just never came back around. I again hollered excuse me to a manager for check and to go box. Then a nice lady came by I told her of the experience she apologizes. This is the second time Had bad experience here. Guess won't be coming back. read more

It took about 5 mins to sit us down and there was berly any people. Got are spinach dip is was soggy and old not good at all chips were very decent. I got a streak medium well and it was hard and hot hot at all food was very cold read more

Nice location and good decor. The good: my bourbon street steak was cooked perfectly as I asked for; pink on the middle, garlic potatoes were excellent. Service was prompt and food came out quickly. Waitress came over right away and was friendly. The bad: when I walked in the hostess and two waitresses were engaged in a conversation and all three didn't acknowledge I was standing there. It was an awkward 30 to 45 seconds of standing there not knowing if I should interrupt and ask for a table or just walk past them to the bar. Eventually the hostess greeted me and sat me. The second thing was the steak - while it was cooked perfectly for me, it had WAAAYYY too much black pepper and took away from the taste. Thirdly the Caesar salad had WAY too much dressing on it - it is supposed to be tossed in the dressing not soaked in it. It was like eating Caesar dressing soup with romaine lettuce as the croutons. read more

We arrived on a Sunday at 1pm. They were less than half full. We were told The kitchen was "overrun" and they couldn't put any orders in. So we asked for drinks. About 5 minutes later they were able to enter our order. Bartender was scattered so service was sketchy. We got chips and salsa - chips were stale so she brought another batch - they were stale too. The mozzarella sticks were good and quesadillas were good. Spinach dip - not so much. We don't have many restaurant choices in Marshall but we won't be returning to this one. read more

Applebee's Grill + Bar - Bar and dining room - American Near Me - Marshall, Texas

Waited 50 minutes for one room temp microwaved chicken sandwich. The fries were stale and grease logged. Please just eat anywhere else.

Happy Valentines. It sucked. The waiter made the call to hold my salad until my entre. Got my entre and still had no salad. Steak was shoe leather likness. Request a re-cook! Still waiting!! Bill was 50.18 cents. I am so In Love with my husband that this didn't ruin my Valentines. They need help! read more

******AVOID AT ALL COST***** This was by far the worst Applebee's experience I have ever had. The waitress after 25 minutes decided to come wait on us. 15 minutes later we flagged her down to get our drinks (water). She told us she had other tables to take care of and she don't pour the drinks. Ok ok ok. Enough said. Don't go here unless you want one of those experiences and disappointment. *****AVOID AT ALL COST***** read more

This was an exceptional visit! Our waitress Katrina was so kind and helpful! I felt like she was on top of everything! Our drinks never ran out, our chips were refilled immediately, and she was very knowledgeable about the menu and prices! The restaurant was clean and they were able to accommodate guests even though the city has a boil notice going on. read more

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This place has been hot or cold for us over the years. Sometimes we would rate the whole experience as an "A" and other times as a "C." The food is usually good and sometimes we have really enjoyed it. Service varies on different people obviously. The atmosphere is like any other Applebee's. So, when we go it seems to be a crapshoot of sorts but overall it's okay. read more

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I'd give it zero stars if that was an option. I don't even know how this place is still open. Bar drinks were horrendous and food was just as bad. read more

Most Applebees are a close representation to what the franchise is trying to model. They are the same coast to coast with minor differences.

Absolutely terrible service but the food was okay. Jorden was our server on Sunday 1/22/23 and one of my friends food was given to a different table and then it took about 20 minutes before she got her tenders which take about 7 minutes to cook. They also said they were slammed and the restaurant was hardly full. The manager came and talk was transferred here and has been here for about 2 weeks so I'm assuming she's trying to fix the problems at this location and she also fixed the ticket for the tenders. read more

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I ordered soup and a ceasar salad on door dash from Applebee's in Marshall, TX. 1st my Dasher went inside and asked on 3 different occasions what was taking so long. When I received my order, I received no salad dressing and paid for extra, but received none. I also received a fork and knife, but no spoon for my soup. When I looked at the salad there was no parmigian or croutons on the salad. I paid over $6 for a handful of Romain lettuce. I called the restaurant to voice my complaint and asked to talk to a manager. I was put on hold for over 25 minutes when I finally hung up. This restaurant is ridiculous and their customer service is terrible. Don't waste your time or money wasting here. read more

Applebee's Grill + Bar - American Near Me - Marshall, Texas

This is the place you would want to come if you want quantity instead of quality. The service sucks! Just a hangout spot to have a few drinks or have some appetizers. read more

Applebee's Grill + Bar - American Near Me - Marshall, Texas

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Best food I've had in Marshall! Service and food were both great, I ate there twice in the same day.

Service was just horrible, sad thing only two customers in the place. Never seen a place that leaves their front end unattended. Food had no flavor, it truly sad to see a place go down hill To me it is bad management. Seen more people walk out due to the lack of frontend hostess. Lost revenue come on pull your head out your ass. read more

I hate to pile on the poor reviews, but this Applebee's has gone downhill. On a recent visit, we were handed dirty, sticky menus. Our server was prompt and friendly, but she had to apologize for management's mistakes: the restaurant was out of lemonade, Dr Pepper and Sprite. When our food came, I asked for Tabasco. They were out of that, too. The margarita I had was weak and had little flavor. Almost everyone in the place couldn't help but notice that the bartender was struggling with a blender that was making awful sounds.. like it had seen better days.. sort of like the restaurant itself. The corporate office needs to pay a visit and get this place back on track..fast. read more

Greeting upon arrival less than happy and nice. This is at 7:51 PM on Friday night. Seated at table, server finally approaches us and takes our drink order. Returns over 5 minutes later and drops off drinks and disappears. The place is less than 1/2 full. Not busy at all. She returns, takes our order and it takes 41 minutes to deliver a chicken salad, 4 cheese mac with chicken strips and grilled chicken and potatoes. No manager ever stopped by. No explanations as to why it took 40+ minutes to get our food. The general feel is we are inconveniencing the staff as they have other things they'd like to be doing. read more

Applebee's Grill + Bar - Picture across room and bar. - American Near Me - Marshall, Texas

Only reason I'm giving this place 2 stars is because of the servers. Other than that, I don't think I'd consider coming here again. This place is not the most sanitary. The booths and table are sticky and the bar is surrounded by gnats. The music in there was blasting and I had trouble hearing my friend well. I got the classic combo and it tasted pretty alright, just took a hot sec coming out the kitchen. I feel bad for the servers cause the manager with her butt crack out yells at all her employees lol, so unprofessional. read more

I understand that Covid has hurt many restaurants, but this trip was terrible for any standards. Our waitress came to get drink orders with nothing to write on. Many waitresses do this, but if you can't remember what people order, you should write it down. She forgot half the drinks. Same thing with our food orders. She had to come back after taking them to verify what she put in was right! We had to flag down another server to get silverware and napkins after she brought out our appetizers. Our food came out in slow waves. Half were done eating before the others had their food. The soda machine was out(no problem) so they brought us canned drinks. She could not get them right when bringing refills. It turned in to a two hour lunch. read more

Don't have all you can eat anymore....which if you got something that was not that great you could make up for it with something else. I ate at the Applebee's in Marshall, TX and it had to be one of the absolute worst meals of my life...I made a mistake of ordering a steak - rare. Out came the thinnest meat possible that was grayish in color and not a hit of pink. It was impossible with that thin of a meat to put it on the grill and flip it even without cooking out all the red. I might, and I repeat might try an Applebee's in DFW Metroplex....but I can assure you I will NEVER eat at the one in Marshall, TX....it was disgusting.. read more

What do y'all think about the cleanness of the cup? I got water with lemon and this is what I got after I finished my first cup. I can't describe how grossed out I felt. Didn't even finish my food and left. read more

Applebee's Grill + Bar - Look inside - American Near Me - Marshall, Texas

Great food just poorly executed by employees of a company they don't feel appreciated by. Overall good experience and ok food . Mac & Cheese, kids pizza , and a couple steak salads Employees were friendly and food was hot . Employees shared great insight read more

Applebee's Grill + Bar - Chicken - American Near Me - Marshall, Texas

Order two salads with extra dressing got no dressing. Ordered soup got no spoon. Lousy Togo service

Got a large salad carside to go- food was great, service was lousy. We called in to let them know we had arrived, was told they were finishing it up and would bring it out when it was ready, fair enough, we were a few minutes early. 15 minutes later, my husband went in to see what was taking so long, employees were just standing around talking instead of taking care of business. Even management didn't seem to care about customer service. read more

I am not sure how this place stays open. We've literally walked out of this place with 0 service 2 times. And that's just this weekend. Both times people in the restaurant were without food, vocally and visually upset and the staff seemed like they didn't want to be there. Waiter came up to us asked if we had been served yet and said he'd be back. Literally walked past us twice in a 10 minute span and that's when we decided to leave, again. We will never come back here again. I had to give this place a single star just to leave a review. Otherwise, 0 stars from me. read more

Visited this one last night and I ordered the Parmesan shrimp steak. This was absolutely uneatable piece of meat. I've never eaten cardboard but it would probably been more digestible. However My wife had quesadilla burger and said it was very good. Take away is good for burgers just don't expect anything other than normal bar food. read more

I had a terrible experience at Applebee's in Marshall. My waitress was awesome, but the management was not. I ordered a salad and found a RAZOR BLADE in my salad. I never had a manager come over, but the waitress did all she could. I called corporate while I was in the restaurant, and the manager over heard me talking to them so then, and ONLY THEN did they become concerned, and gave me a card for a free entree(which I will NOT be using). They didn't even take the salad off my bill. So watch out people. read more

Horrible experience. The service sucks and the manager is lazy and does nothing. Avoid this place and do your self a favor. You are better off going anywhere else. read more

Came in with several friends around 10 P.M. we sat at five tables. We were told that since we w ere such a large group it would be an hour or longer before they could serve any food. We had no problem with this. A few minutes later we were told we couldn't get any food, but could have drinks. Again we were okay with this, knowing they were short staffed. Our drink orders were very slow in coming. A short time later other people came In and occupied three separate tables. Each of these tables were served food from the regular menu that we were never even got to see. I will NEVER return to this Applebee's again. Poor service and no service. Terrible place. read more

Food is always prepared great! Staff is very attentive and pleasant. I find myself here at least twice a month, I just can't resist a nice steak. read more

Actually i rather give 1/4th of a star. Menus were disgusting. Staff unfriendly. Ended up walking out. Didn't want to waste money on an establishment ran so poorly. Not to mention, a member of the waitstaff was smoking, out front, in uniform. Watched her walk back in and go straight to her section. Yuk!! You guys will never handle my food and it is obvious why your parking lot is always empty. read more

This location acquired new management and the service got much better - for a while. After firing the best bartender they had - Jessica - the day time shift went back to hell. The kitchen manager is serving drinks at the bar, the bartender they replaced her with doesn't have a clue what she is doing and the place is poorly managed - yet again. I'll just go back to Chili's again for a while and maybe come back in a few months to see if they have gotten their act together. read more

It's an Applebee's, pretty much like every other Applebee's in the world. They are great for big groups. It's almost entirely staffed by college students, so understandably service is hit or miss, but let's be honest here, this is Marshall, it's not like there are a lot of options. This place is clean, they are pretty quick and generally nice, it's got my vote. read more

The food was alright, but not the best. The ribs were not as flavorful or tender as other places I've been to. The service was decent, and everyone else seemed to feel that their food was alright, but no one was raving about it. Yet another Applebee's that has failed to impress me, but didn't disappoint either. read more

We dropped in at this Applebee's a little after 2PM on our way through town. It took a while for our server to take our meal order, then he came by the table to tell us it might take a while to get our food because they were taking advantage of the afternoon lull to clean the kitchen. That's right, they we're too busy doing other things to cook our food. A while later, still no entrees, the waiter asked if we were ready for our bill. When I told him we'd like our food first and asked him how long it would be, he said it depended on how long it takes the kitchen staff to complete their side work. In the end it took over an hour before our meals were served. My husband works at a really good restaurant in Houston and I asked him if they ever told their customers they had to clean the kitchen instead of cooking food. We just laughed and laughed. Thanks for the memories, Applebee's. read more

My group of four walked in and almost all the tables was covered with dirty glasses and plates. We got seated by the busboy because the hostess could care less we were there. He sat us by the bathrooms and had to be the one to take our drink order because the waitress didn't want to do her job. We got our two teas and two waters and the teas was sour and stunk, the waters was from the tape clearly it wasn't filtered water. When our waitress finally came to take our order she had a attitude with not only us but the table in front as well and very disrespectful. As we sat there contemplating weather or not we need to leave just because of our drinks, the two facing the bathroom seen a roach climbing up the wall less the a table length away from us. As soon as I seen it I went in search for the waitress which whom took her time coming to me. As I told her what we seen and asked how much we owe her she acted as if she could've cared less. I DO NOT RECOMMEND this restaurant. It was a waste of our time and we will not be back. read more