Food: incredible! Best prepped burger I've had in a long time! Everything from the drinks to our other food was beyond good! Service: literally incredible! AJ and all the staff are working a Skelton crew and they made us feel like we were family! Ambiance: This place had a warm welcoming feeling. I mean it's a traditional Applebees setup but it's not about the Decor, it's aboug the people and how they make you feel. on a scale of 1-5 I would give it a 10! will be coming back here on repeat! read more

Slow service, Bartender seems to have an attitude about waiting on customers. Just spent $ 72 Save a trip and don't come to this location read more

This place is awful. Food was awful, service was awful. Please eat here so you believe me. Also, great place to listen to the latest rap music at full blast while trying to enjoy your rubber steak. Ankle monitor server was nice. She just want mine. First place I have not left a tip. Also wanted to dine and dash. I didn't but wanted to very badly. read more

Understaffed, dirty, staff yelling in the back, recipts on the floor smells like a jungle gym oddly? HORRIBLE floor is sticky oh my god read more

Applebee's Grill + Bar - Scary - American Near Me - Lubbock, Texas

Last time they forgot items. This time and last time I tried to call to get a hold of somebody and it rang and rang until an automated system told me to call back at another time. No one was available. This is absolutely ridiculous. read more

Horrible food! I'm positive they are dying the spinach artichoke dip. Will never come here again! The waitress was nice but smelt like she just smoked cheap weed and drenched in bad perfume. I'm pretty sure I just watched the manager buy drugs. The music reminds me of a bad strip club i went to. Floors are oily and bathrooms are disgusting!! read more

Applebee's Grill + Bar - Spinach & Artichoke Dip - American Near Me - Lubbock, Texas

We had not eaten here in several years and we were near by, so decided to try it. Big mistake! The place is disgusting, smelled musty, the a/c was not on, carpet & walls were dirty, table was sticky, steps leading to the dining area are a trip hazard and the food lacked flavor, even after adding salt & pepper to it. Never going back, nor would I recommend it. read more

Worst food and service ever, will never go back, food was so bad I couldn't even eat it, manager was busy in the kitchen and couldn't come see me, just terrible!! read more

Place was freezing, asked the manager to turn up the AC, he said yes but didn't. Had to get our own silverware, and took an hour to get our food. I'd highly recommend going elsewhere! read more

Don't eat here unless you want terrible customer service Waited 20 minutes before anybody even knowledge we were there. Waiter finally acknowledged us came up to us got our drink order. Then left immediately came back 10 minutes later and asked us if we're ready to order. I told them that we are ready to order. So can you please start order? 30 minutes later still no food no appetizer that we ordered. Considering it was extremely slow and two other tables in the restaurant you would've thought customer service and the service would've been faster. After waiting sometime to get any acknowledgment again, I told him you know what I'll pay for the drinks. Cancel the food order we're leaving. So we end up leaving. read more

This is by far the nastiest restaurant I have ever been in!! The carpet is so nasty looks like it has never been cleaned. I am sure the kitchen is nasty as well. Service is horrible at one point not a single employee was in the front all in the back. I do not know who owns this place but they must not care! I cannot believe the health department would let this place open the doors read more

Soooo the waitress might as well be three bc when we told her our food was not edible she says we only have one cook and she thinks it's edible. She tried to charge us more than what we should have paid. The bill was suppose to be 42.73$ she instead said it was 90$. i said i wanted to talk to manager and she shad the manger just walks out. TERRIBLE SERVICE.TERRIBLE FOOD. Absolutely disgusting!!! my chicken tenders were burnt. the 4 max and cheese didn't have one cheese it was noodles. and the waitress through a fit louder than my baby brother!!! what a joke!! should be shut down!! and then she had the nerve to ask for a tip?!?!? absolutely NOT! oh and to mention the bathrooms are NASTY!!! read more

Applebee's Grill + Bar - poop bc that's what it is - American Near Me - Lubbock, Texas

I should have read the reviews, but we were hungry and we've done ok at this chain in the past. Food, actually pretty awful, spouse just wanted the grilled chicken salad that was on the website menu, but it wasn't on the inside menu, no problem, the waiter said they could make it. Came out with no dressing offered so had to track the server down for that. The lettuce was this awful no color and bland. I had a southwest style salad with chimichuri sauce that overpowered the salad (that is not on the online menu), overall food was 2/5 at best. The service was remarkable given there was one waiter running his butt off taking orders and serving (while the manager/host stood around drinking his drink watching the waiter work, I mean couldn't he fill drink glasses. It was the waiter who took us to our table, not the host.). The ambiance was ok given the place was nearly empty, which brings to mind the waiter first tried to seat us next to a table with noisy kid playing on a loud handheld game. Then the bar filled up and were they ever loud and proud. The waiter was the bright spot in his dirty blue jeans, but at least he was hustling. read more

Me and my friends were really craving Applebees after not eating anything all day. we get there get seated within 10 minutes and there's no customers there at all, we sit down and our server was very just not there. Then it took about 1 hour to get our chips and queso and there were barely any chips and the queso was halfway filled. We then end up getting our food I barely ate anything maybe took a few bites bc of how long the wait was I wasn't even hungry anymore. We all end up leaving and not even 5 minutes later me and all my friends are feeling like death. FOOD POISONING!!! With the amount of reviews about food and service I'm surprised this place isn't shut down but I don't wish what me and my friends are going through on anyone so stay FAR AWAY!! read more

Terrible, horrible Oriental salad. Could not eat the lettuce it was so awful and cabbage was bitter. Thumbs down!!

I know, I know. It's Applebee's. What was I thinking? That I was due for a win after a string of rotten meal deliveries. Wrong. 1. Checked the box that YES I wanted fries. Didn't get fries. 2. Paid $4 for a side of broccoli. Got three bites. (See photo.) 3. Ordered a vegan impossible burger. Got a surprise chunk of chicken underneath the patty. (See photo.) 4. Requested utensils. Didn't get any. Y'all couldn't have been that busy at 10pm on a Tuesday night to just get everything so very, very wrong. read more

Applebee's Grill + Bar - Chunk of chicken found under my Impossible burger patty - American Near Me - Lubbock, Texas

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Ordered a medium rare, 6 oz Top Sirloin. Paid $15.99 for a well done hockey puck. Too bad the picture won't post. Waitress couldn't care less. No wonder there was less than 10 people in the restaurant. read more

This place sucks the chicken can't even cut into the manager nonexistent 1 cook in the back

The service was nonexistent. There were 3 employees standing around talking while there was 2 parties waiting to be assisted. They all 3 saw us there & continued the conversation that was obviously more important than customers. That was the last straw. I have never really cared much for this place & I won't miss going there ever again. read more

I don't understand what the draw is to this place. There are so many more options in town where the quality of food is much better, other places much cleaner, way better service elsewhere and better drinks and certainly better prices. We were let down bad by the service today at the bar. We will never go back, never! read more

When you walk in it smells horrible. Like bad fish. The bathrooms were clean but the floor to the bathroom was so sticky that it sounded like I was walking on Velcro. The tables were even sticky. I'm not sure how the service was because I had them cancel our order. read more

Food really hit the spot, but what really made this a great place was Maddie the bartender's customer service skills. It was a fantastic experience and I would definitely recommend it. read more

Applebee's Grill + Bar - American Near Me - Lubbock, Texas

If I could give a zero I would! This place has HORRIBLE service. The wait staff are never around but can be heard in the back laughing and joking around. People us included, standing and waiting to be seated while they continue to talk and not acknowledge. When we finally got seated the service took forever. More than an hour we wait to only get food that was cold. It was sent to be reheated. This isn't a one off. We've given them multiple shots just to make sure we aren't crazy, but every time it's the same thing. I'm honestly shocked how they have stayed in business or why the management hasn't done anything to help actually IMPROVE their store. Safe to say we're not going back again. read more

We tried to eat at this restaurant at 8:15pm on Saturday 2/9. We were a party of 6 and when we walked it we were told it would be about a 15 minute wait. That seemed reasonable and we could see that there were a lot of open tables but several needed to be cleaned so we figured that was the delay. There was not a hostess working, it was the bartender that gave us the wait time. We waited a little over 20 minutes before flagging someone down to ask about our table. He said he would check for us and after about 5 minutes he came back to tell us that it would be another 15-20 minutes. We did a quick count and saw over a dozen tables that were empty including at least 4 in active sections of the dining area. I don't know what was going on but the fact that the restaurant was that empty on a Saturday night gave us a pretty good indication of what the locals think of this place. We left and had our dinner at Bone Daddy's instead, we will NEVER give this Applebee's another chance at our business. read more

Great new menu items and delicious food. The atmosphere was fantastic and everything was delicious. The wait staff was amazing and very attentive and fast. read more

The food was MID! The service was not that great, I kinda felt like she forgot about us! It took almost, close to, felt like 2 hours from the time we sat down to when we left... There was only like 20 people in the restaurant and it still took close to an hour and 30 minutes. It also took like 10 minutes to get the drinks itself. The male host is a total creepy and also has no personality. Didn't welcome us and doesn't know math. Told him 7 and he still said 6. read more

I don't give reviews but service and food was the worst I ever had. That's saying a lot because I'm not picky at all. I can literally eat chicken with dirt on it. This Applebee's is horrendous!! read more

Applebee's Grill + Bar - American Near Me - Lubbock, Texas

Do they just put the old lettuce in the "To Go" Salads? I love the Applebees Chinese Chicken Salad. I order it whenever I travel. But tonight I pulled most of the lettuce out of my salad because it was just old stems. No greens. I won't be going back there. read more

Applebee's Grill + Bar - The old lettuce I pulled out of my Oriental Chicken Salad. - American Near Me - Lubbock, Texas

This place 100% sucks. I have waited for more than 2 hours for my food, and I barely ever seen my waiter. This really makes me mad. Service should not be like this! I'm so disappointed. read more

Place was very dirty, service was trash we waited in there for 30min , when there was only 1 other group of people. Then a new group came in and the weightier got to them immediately. I felt disrespected . read more

Went here SOLELY because I had a coupon...only to find out THiS Applebee's will not honor Applebee's coupons. The waitress said lots of people had come in to redeem them but the manager wouldn't let her. Not would he let her put a note on the door stating they would not honor them. Restaurant was not busy at lunch time. Restaurant needs a very thorough cleaning. Took a couple photos of the booth we were seated in so you can see how dirty it is. read more

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Waited half an hour to get our food after ordering, one of the entrees was wrong but didn't have time to wait another half hour to get the right order. Also waited 10 minutes to get a refill on water so just finished my food without a Bev, overall don't recommend going here unless you don't care about the service you get. read more

If I could give this restaurant less than 1 I would! This Applebee's is beyond disgusting! The restrooms are filthy, the seats are layered in old food, the carpet needs to be torn out ... I could go on for hours!! The smell inside the restaurant is horrific! Even after pointing out the disgusting restrooms to the manager NOT ONE PERSON CLEANED ANYTHING! Instead, they all gathered around the bar to socialize. This restaurant needs to be closed permanently! The health department should shut down this health hazard ASAP! read more

The food and the drinks were very good ! And the bartender made sure that we didn't need anything. They were very under staffed and there was a long wait in the food but we had a good time . read more

Don't order curbside, Waitresses won't bother bringing food out. Waited half hour before going in. Counted 3-4 waitresses huddled around bar hanging out. Gave them benefit of the doubt, went back again today. Worse this time claimed they didn't receive online order, after waiting curbside. Had to go in once again waitresses huddled in group next to bar doing nothing. Reordered and waited. Steak was burnt on outside and bleeding on inside, had ordered medium well. Noticed they never respond to reviews, obviously they don't care. Worst management I've seen in a while. Two thumbs down. read more

short and unsweet... my dad and I stopped in for a beer or two while we waited while mom napped at the hotel... the place smelled odd... we walked in and sat at the bar. There was another man at the bar that looked rather uncomfortable. Nobody ever greeted us or acknowledged they could see us. We waited and waited... eventually a guy dressed like a manager of some sort came and asked if we had asked for him, we said no... expecting the next question "have you been helped?" nope... he moved on to the unhappy fellow and spoke to him briefly before that guy left and the presumeable manager guy disappeared... we ended up leaving and going to Outback where we were served! read more

Worst experience was told 10 min wait 45 min later after waiting no staff anywhere to be found, there were only 3 tables occupiABSOLUTELY RIDICULOUS read more

Love the vibes here and amazing bartender she is always doing her best at her job. Serina is an amazing person to attend you and make sure that you are well taken care of. read more

Didn't even get the chance to order food. We walked in, wasn't greeted by anyone, even though servers and the host towards the back of the store continued to make eye contact with my fiancé and I. Waited about 5 minutes and nothing..walked out and took our money elsewhere. read more

I went with a group of friends and if it wasn't for Serina this would have been the worst experience ever. Our initial bar tender lady was HORRIBLE all she did was complain and talk bad about Serina in front of customers. How unprofessional. We were then transferred to Serina and she was beyond fantastic. It was like Serina was the only one actually working, she was doing everything and was LITERALLY jogging around. She was super polite unlike the previous bar tender and deserves a raise and to get some actual good help. read more