This review is solely on Customer service! This was the first time my husband and I came to Applebee's. The food was good, nothing spectacular but the service was awesome. Her name is Megan and she was just a little fire cracker! She is very knowledgeable of the menu and suggested some options too. We definitely shared a few laughs. Might be back but on for her shift! *I was pleased to hear her limit alcoholic beverages to the table behind me. She did her job while still caring for the guest. Flawless! read more

The service suck we will not go back to this restaurant again we walked in and got seat no one came by our table there were 6 employees standing at the bar talking we sat there for over 20 minutes and nobody came to our table .On a Friday night so we left and call the so-call manager he had no clue what was happening in his own restaurant I'll rate them 0 we went to Longhorn and had the best service and food ever read more

It's a hot mess here with the team members and the management. The food is at best average for the place, but the biggest no. No is the service we receive with the employees that are not happy with their job working there. They forgot things, they brought our appetizers out after the meal and right after one. Another not in the order needed and forgot our drinks. read more

Sat down for 45 min last night. Car broken into parked right by the front door and of course no cameras. I guess I couldn't hear my alarm going off over the loud bartender who seemed to act like she was at home cussing at people and the blaring explicit music. read more

If I could get this restaurant 10 stars, I would first of all the food is OK it's Applebee's after all. You definitely get the bang for your book. However, it's all about the service and the ambience which I would give the award to this young lady named Pourche, which is a great bartender she gives this place 10 stars anywhere she goes she will make it shine. She makes a party she makes you feel good. She's your therapist. She's the best ever if I own the restaurant or I ever went to Business, I'd want her to be my number one partner. This young lady is beautiful and she knows how to make drink and serve you right and she takes care of. She put that S. in service. I hope management sees this. Ten Stars read more

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Food was great. Service was not great at all. Our waiter didn't ask what we wanted on our burger. Bought a a dry one. Also she had an attitude after we asked for refills after we talked to the manager. ED the manager on duty seemed more concerned with correcting us on our order placement than correcting the order. He proceeded to call me an ignorant drunk and asked us to leave. Then tried to escort me out the restaurant after I specifically said i did not want him near me.Dude seemed to have an extreme chip on his shoulder. He needs to be fired. To top it off we heard cursing and yelling from the kitchen throughout our meal. One waitress really stood out seemed to really like her job and provide excellent customer service her name was cherry. I work in a service industry so when I spend my money service is number one. We will never return to this location. Update: This location added a tip to my tab without permission. I guess they feel like they deserved a tip for terrible service. read more

Applebee's Grill + Bar - Sports Bars Near Me - Houston, Texas

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Great food and Service! Stopped in for LNHH and had a nice selection of hot apps and cocktails. read more

We enjoyed lunch here today. Our waiter was very polite and attentive. The restaurant was very clean. I love going in for lunch around opening time because it's always uncrowded. Our lunch came to the table warm and correct , and taste delicious. read more

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Help my daughters car just got broken into in Applebees on I10 and Fry road. They stole her back pack out of the car with her medications. What cowards to steal from a stage 4 cancer patient live saving medications. Please any information. The restaurant would not even assist or have a manager come talk to us as they said he was busy cooking. Does this seem right to you a major franchise operating like this? read more

The service was disappointing, as our waiter spent time on his phone rather than attending to our table. He never once came to offer drinks. Applebee's manager you need hire people that want to work and not hide from their customers. You're losing customers. No wonder this Applebee's location was empty. read more

Service was trash. My boyfriend got his food and I got mine 20 minutes later. Everything was bad. Drinks were wrong. Don't come here

Applebees at 19625 Restaurant Row. The service was awful. It took almost an hour to get our food and our food came in different stages, I was the last to receive my food about 20 minutes after everyone else. My fries were cold. When we got our appetizers we received 2 very dirty plates the water had a very bad taste. My burger was good but I will never come here again because of the service and the dirty plates and the bad tasting water just made me very leery and I could not enjoy this experience. One more thing I order hot tea and never received it. I wished I could give a 0. read more

Horrible service. Very rude staff. Took mom for lunch. No one to wait on you. When he finally showed up, he was very rude. Restaurant had only a couple of people inside. I will never go back to this location again. I only went because I had a gift card. I lost my appetite, due to the employee rudeness. read more

Worst restaurant ever! Do not come here if you want great food or great customer service. You will get neither! That is why this place is always empty and how they stay open is beyond me. The servers are horrible, the management is horrible and that's the problem. You will sit there waiting for a server for a while and it's a shame that you as the customer has to wave someone down when they keep passing you by knowing you haven't been helped. But do they care? Nope! I've been here twice and never again. It will only piss you off because of how horrible this place is. Do us all a favor and shut down permanently. read more

Listen if you care about your health this place is roach and rodent infested literally droppings everywhere.Also if you look directly up at any vent or ceilings it's black mold every where (the drink machine as well ) don't get me started on how they store your food before being cooked.Ive done contract work for plumbing for them so trust I've seen every inch of this disgusting establishment!!!!!!!!!!!!!!!!Seriously how could y'all put individuals at risk. read more

Went there for my birthday Dinner tonight.. had a very good time.. I had the Swiss mushrooms bacon burger.. it was a 10/10 .. our waitress was beyond delightful and very very nice and accommodating.. no complaints here .. definitely will be coming back soon for sure .. and the ambiance was so so pretty and cool .. haven't been to Applebees in a while and this one didn't disappoint read more

Worst service tonight ! The lady walked us in was nice and formal. I thought she was a server ( that would have been great ) but she was at bar area, assuming she's a bartender. The lady that was supposed to be the server in our dining area, just stood at the 2 guy-table, assuming her friends of some sort, talked and talked for 15 mins straight. No service was provided, or even a greeting or water the moment we sat down. The talking went for 15 mins , for god sake we even turned our head at her, made eye contacts with the guys at that table. Lots of dirty tables, honestly, need better staff training. Previous experiences with Apple Bee had been great, from service to food. I remembered the service every-time, the black lady served us both times, professional and polite. Probably not coming back due to bad service. read more

This place is a disaster. Overpriced,took forever to get food. Their prime rib sandwich is no more prime rib than the bottom of my shoe. Just overcooked very thinly sliced i hope it was beef. Took outrageous amount of time to get our meal. Service was no bueno. Waitress was nice but never came by to explain the ridiculous long wait. French onion soup was bland light brown broth with slightly sweet bread and other stuff floating in it, either the cook has no idea what french onion soup is supposed to be like or he maybe had no recipe and was winging it.Never have i seen French onion soup like that before. I hadn't been in this Applebee's in a long time, and will never go back. Don't waste your time in there. Go to Cheddars or Texas Roadhouse or somewhere, they are cheaper and much,much better. read more

Guys, I'm telling you if you haven't been to Applebees lately you're missing out. Jeannette our server was great. She was so sweet and attentive. We watched her help an elderly woman out to her car. We enjoyed her service and the food so much we have been 3 times this month. The lunch specials and dollar margaritas are amazing. read more

Food was cold. Person behind the bar took forever.To give me my food came in at 7:20 left at nine only got two things from the all you can eat the people that came after me left shortly after due to the food taking forever read more

No hostess, no bartender, waited over 5 minutes and finally we left. Heard staff say oh well as we walked out.

No hostess no Bartender nobody even welcomed us for seven minutes. Oh no, maybe 10 minutes still nobody so we decided to leave and we're leaving. I heard somebody say the bartender your bar customers just left , and he said oh well read more

My husbands wings were cold, and our food was not made how we ordered it. We will not be coming back to this location nor any other applebee's. read more

This location has the entire team concept down! Someone's taking your order, so one else may walk by and notice your drink is low. They utilizing food runner from the back to ensure that your order was out to you quickly as it was prepared read more

DELIVERY PERSONNEL!!! The employees at this Applebee's always do an amazing job for me. All you delivery drivers need to remember that they have online orders, call in orders and all the other orders they have to deal with. Be patient. read more

Applebee's Grill + Bar - Sports Bars Near Me - Houston, Texas

Stay away from this apples, by far the worst one i've ever been too. staff is horrible, rude, and they act like they are doing you a favor for serving you!!!! STAY FAR FAR AWAY. read more

Pounding rap music, food cold, asked for an appetizer and was going to be brought after the entree. So, I cancelled it. I'm a regular customer and was surprised on how bad the kitchen food was today. Always been my to place to go. Very upset, but didn't seem like they cared! read more

Clean environment, waitress was nice, the food was really good we got the lime chicken and Alfredo pasta for just $30 they have a special right now. The only downside is the waiting time. We came at 12:00am read more

I been here several times and it's always been good. However, this last time the experience was really bad. We were taken to our table but no one came until after 30min or so. read more

Place was dead so I was expecting good service but I was wrong. We were sat down automatically which was nice, server introduced herself and got our drinks and walked away. Couldn't ask for straws bc she just walked away and ended up leaving because after waiting 20 minutes to order our food we realized she wasn't coming back any time soon :)) didn't even get to drink our drinks. DONT waste your time. Basically a retirement home read more

Waited for over 40 minutes just to get a drink order in that was never delivered... I decided to leave so I did not raise a big fuss and get arrested like Johnny Lawrence. hash brown poor service read more

There is a reason no one goes to this restaurant. If we hadn't had gift cards we would not have been there either. Maybe 3 tables in the entire restaurant. It was 730. No one even in bar. Our waiter was brand new and clearly not trained. He was very sweet but didn't have a clue about the menu items or how to be a waiter. Food was mediocre. Had to go look for someone to get refills of tea twice. Dirty dishes never removed from table. We went probably a year ago and said we would never be back. Should have stuck with that thought. read more

Service was horrible ,our waters never brought out and food was never put in by server they forgot about us for 50 mins . Only good thing was the manger took care of our drinks . Wasted so much time here. read more

Ordered food for pickup. It was later at night, so one of the few places still open. I saw bad reviews, but assumed it was complaints about the service which had little relevance to me. I got to the restaurant about 7-10 minutes before the estimated pickup time, and was pleasantly surprised that it was already ready. I had a 2 minute drive back to my hotel, and by the time I got back, all of the food was cold -- not even lukewarm -- indicating the food was not hot when I left the restaurant. No utensils were in the bag. I ordered pretzel sticks (which were soggy) and they failed to include the dipping sauces. I also ordered a cup of tomato bisque -- again cold -- and the cheese (that would ordinarily be sprinkled on top of soup) was far in excess of "a sprinkle" and had instead coagulated into a large clump at the bottom of the container. The croutons (included on the side) were soggy and had no semblance of "crunch". For someone who had been traveling all day and hadn't eaten at all, I was going to be pretty easy to please, but even with my low standards, they still managed to fall below them. Go anywhere else; don't waste your money here. read more

i would rate zero if I can worst experience ever me and my husband dine in and we wanted a spinach dip and there was a roach in the spinach dip and this was at the bottom of it so I probably ate more !!!!I am so nauseous to even think about it I feel like going to the hospital as we speak !!! and I have the most sensitive stomach you could ever think I will never look at spinach dip the way I did. and i lovveeeee spinach dip not more thanks to apple bees read more

Great place. Love their food. Planning on going back soon. Especially like when they have their AYCE riblets.

This place use to be so good. It was cool going to a neighborhood spot where over the years I got to know the staff/servers. At my best I'd be in there on average 3 times out of the week. It was never the best at anything but they were very good at the most important things. The people by far being their most redeeming quality. In 2024 this place sucks. My last visit with my fiancé was so bad I almost skipped out on the check because the service was so friggin slow. I practically begged a random server to take my credit card and check me out so we could leave! The food was so disappointing. When we ordered beers it took no less than 10 minutes to come to us. Hell, the first two we ordered I left my booth and picked them up from the counter because they had been sitting there for at least five minutes. I'm not an impatient person but when I see that we are one of five tables being served, that's a problem! I blame our server for that but the strange part was the shift manager. Damn near the whole time we were there she was in the To-Go area blankly staring out of the glass on the door. It was one of the weirdest things I've ever seen. Like she was going over all the life choices she's ever made or singing a Disney song in her mind. Like I said earlier, this place has sucked this calendar year with my last visit being my last visit. I was really trying to hang in there with them but enough is enough. read more

The worst service. I came in after a long day. Ready to drink and relax. I was ignored by my bartender Porche (blonde). Myself and other guests were annoyed with the service as well. When I was finally acknowledged she still took a while. It's only 5 of us at the bar top. Played on her phone, talked with coworkers and THEN made my drink. It was just a Don Julio on the rocks.... Simple. I'm in the industry as well so I'm ready to tip well. I get if it's a long night. But she didn't even try. Seemed like she didn't even care to serve anyone. Just complained about being annoyed, out loud. I watched people walk out from frustration. This experience was a mess. Just embarrassing. read more

Food was just ok. Service was just ok do not expect refills on drinks till the end of your meal . The food was wrong when brought out. The waitress never caught it drop off food and Disappeared at end of meal waitress show up with check and ask if everything was ok. Waitress ask if we would like to go drinks said no thank but could you please take off the Mac and cheese that a up sales. Waitress left and went to take of bill took a long time to get the bill correct. The waitress said she had to wait on her manager to correct the bill. Manager never came by table to say sorry or engage conversation about wrong items. read more

Yes! I totally recommend this Restaurant. Today was our first time at this location and our server, Courtney was amazing. I was so surprised because she looks so young but she made us feel so welcome since the moment she walked to our table. She does have very good manners towards her customers. A quiet spirit but with a smile on her face in all times. She was very attentive with us, quick, and with a very good disposition to serve. Like very professional. I was very impressed on how a young lady knew how to behave and work with clients keep her sweet and quiet spirit. She must have a very good example at her house with her parents. Oh, and I have to mention dinner was delicious, hot, and fresh right on with the our young server!! - Claribel read more