Our visit was not the best. Food was ok but service was horrible. Asked 3 different employees for silverware after 10 minutes the hostess returned with it. It also wasn't crowded, and there were plenty of employees walking around. read more

I ordered a Quesadilla burger. Fries was so cold. Server didn't bother to stop by and check if everything is okay. Manager was running around and also never stopped by and place want busy at all. read more

Sorry Applebees, but it is just like the other reviews have said. Service is the issue. There were not enough servers on a Saturday afternoon, so everything was slow. The food really wasn't bad. I enjoyed my chicken fajitas, even though the chicken was a little weird. The oriental chicken salad remains a favorite. My kids both ate ok. It just took a long time. I wouldn't mind trying the halloween drink specials. They look tasty. Just too early for this visit unfortunately. read more

We had some free kids meals from the library and decided to try it out. Wow the service was awful (didn't even know dressings for salads) and brought out wrong sides. My steak was undercooked and not good at all. Then they charged us for the kids meals and after I remainder our server of the coupons sticking out if her pocket, she went back to change it. Then it took 4 more tries to get it right and I finally gave up as only $0.53 over and wanted to leave. Avoid this place! read more

Let's just say we were pleasantly surprised after our last experience in Joliet. We don't have an Applebee's nearby so, this is always a treat. It was a busy Saturday night but our waiter Jason took good care of us. Our meal was tasty and the steak was cooked to perfection. Still a very affordable night out. Highly recommended ... we'll be back! read more

Sitting at the bar watching the bartender making a Tito's special drink with Smirnoff vodka and not Tito's. Careful what you pay for here. Oh and the manager was watching him make it the whole time. read more

We used to love coming here but the quality of the food & the service has really gone downhill. Very disappointed. I ordered a burger & well done fries. Burger was dripping grease. Fries were not only soggy but appeared reheated. No one asked if we needed anything or if we wanted another drink or a to go box. We sat at the bar & definitely would have had another drink if they'd bothered to ask Wait staff was completely ignoring customers. A woman came up to the bar to ask for a to go box because her server was gone so long. The place was pretty dead at 6:30. I guess others have noticed too. They lost our business read more

Absolutely awful. First off I witnessed a server use profanity in front of a full restaurant. We waited for what seemed like forever just for service. The chicken was way too hard. Will not be returning. read more

Service was OK but the food was horrible. The steak was the toughest we've ever had. Couldn't hardly eat it.

I don't even know why I keep coming back this place is a joke. No mask reinforcement for whatsoever for employees. I see servers take off their masks when entering the kitchen and putting it back on when coming out. I've also seen a cook there that doesn't wear a mask... how are you going to be working with food and not wear a mask. Do not come to this location everyone stay classy and go to McDonald's ¯\_(ツ)_/¯ read more

Had some 3 year old gift cards. Decided to go use them. Went with a few people. Everyone had a good time and ok food. I will say never get ribs from here. Worst ribs I've had in over 10 years. Seriously, just horrible. Luckily I got a combo plate with chicken as well. Chicken dishes were decent. Service was pretty fast and friendly; although, our waitress forgot a few things we asked for. That's ok, they were pretty crowded (Saturday night). Overall 3 stars for an ok experience. read more

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After years of not going to Applebee's, we tried it out about a month ago and had a decent experience. We just went this past Saturday however and had a less than pleasant experience. We didn't get there until around 8 pm. We walked in and waited to be seated. There was an employee at one of the tables in the bar area in the direct sight line of the front door. She was standing there talking to a lady seated at the table eating chicken wings. Keep in mind she had made direct eye contact with me before she took multiple bites of her chicken wing. A few minutes later she came to seat us. They were hesitant to seat us at a "party table" that we had requested but did fulfill the request. I did assume the lady at the table was a manager at first. Later on, a second woman who definitely was the manager was walking around the restaurant.Also keep in mind the lady the employee was talking to was seated at a party table by herself. Two others would later join her at this party table for 6. We waited about 10 minutes before anyone came over to take our order. After our order was placed, we did not wait a lengthy amount of time for our drinks or food. The food tasted fine, but I'm not sure why BBQ sauce is being served with onion rings. read more

their burger was soo oily and looks very poor, their prices are so high and the food not worthy the place

Top three worst experiences I've ever had at a restaurant , and the other two are also at an Applebees, I have no clue why I keep giving this place a shot but the food sucks, it's over cooked and the green beans are watery not to mention my boyfriends meal had a date sticker in it, I paid 89 dollars for shit food from a shit place, the only good thing I can say is that although she seemed in a rush our waitress Christine was cool. I'm literally never coming here again read more

ralph the manager is absolutely horrible. 100% do not recommend just because of him. rude and would not honor my gift card. gave me an attitude as well read more

Stopped in because I had a craving for boneless wings. Didn't know that I'd stumble upon a great happy hour option. From 3 pm​ -6 pm​m they offer half-price​ appetizers and on Monday's you can get $.50 boneless wings. *This could be a limited time promo.* Upon arriving, we were promptly seated and our order was taken​. The wings were perfection! At least in my pregnant eyes,​ they were. We also ordered the spinach & artichoke dip and mozzarella sticks. Yum and yum!!! All in all, I​ would return again, especially for happy hour. We ordered what felt like a ton of food and only got a $30.00 bill. read more

So, there's no Applebee's by my house and I saw a commercial for their riblets and got the urge. We headed out for a shopping trip on Randall Rd and finished at Applebee's. The riblets and fries were better than I remember from 20 years ago and the tenders were great too. The food came to the table hot and they didn't drag on the seconds. It was early in the evening though. I tried both sauces. Don't be afraid of the spicy sauce. It was medium, just like I wanted. My wife's salad didn't satisy her and the team there were eager to make it right. The staff was wonderful to us. An amusing side note: They were training a new host and one of the managers gave him a hard time for his jeans that were fine. The kicker was, the staff was wearing t-shirts to advertise for a charity so casual was the dress of the day. I suppose if you should break a nubee's balls for no good reason, you should do it in the back room. read more

Ok so this place really stinks. Me an Anton gets bad service from crabby pants girl an just before da Christmas too. Beers was good but da burgers not so good. Stosh not happy wit this joint, why goes here's. No way. But Merry Christmas to all's of you from Da Stosh Pendowski crew! Rock on. read more

Ignored by server assigned to our section in 1\4 full restaurant. Took nearly 20 mins to come to table to even take a drink order\identify herself as our server. By the time she did, we knew what we wanted and server tried talking over both of us when ordering pretending she didn't know they had a cheeseburger with bacon or anything with shrimp... Instead she would interrupt saying "cheese burger with bacon? You mean chicken and bacon?? "... she did something similar with our other item (the shrimp item) we read off the menu. When she decided she'd allow me to order the burger, she started whispering asking how I'd like it. When I asked her what she was saying so that I could hear her, she rolled her eyes. Eventually she brought our drinks and was rather unpleasant. In the meantime, a couple sat down at the next table, same server immediately went over to happily take their order. Server eventually dropped the food off still acting put off. Never came back to check on the food while the other table had two different servers bringing their two meals, etc. Our server still for the next 20 mins or so never came to check if we needed any more drinks, food, how anything was yet simply walked by with our check we had not even requested and tried to walk away. We stopped her and handed her our card saying 'I guess we're done then so go ahead and take our card'... She turned back around to take the bill and card....still irritated. We watched the other servers happily taking care of their tables and ring up bills while ours went around to three different registers chatting with coworkers for about ten minutes. She then returned and slapped the bill and card back on the table walking away saying "my manager won't let me ring anything so you'll just have to wait until he does!". So I ask her "so we're not allowed to pay and leave? Everyone else is ringing up their bills...". She ignored the question and for a few minutes she chatted with some coworkers before coming back and taking our bill and card back. She then went to a register behind the bar that no one was using just about ten feet from our table and instead of ringing up the bill, she decided to chat with a customer she seemed to know at the bar for several minutes. She caught that I was looking at her and then rang up the bill, came back over and slapped the receipt down on the table saying nothing. Yet went back to the next table to ask how they were doing. If you have a server that ignores customers from the start and singles them out as a burdon, purposely delays ringing them up even returning their bill and card, they need not be employed. For two simple drinks, a bacon cheeseburger with fries and a shrimp dish, this server went out of her way to make sure our experience taxed all the common sense out of her. read more

We did not receive what we ordered. Menu pictures are deceptive. Corrections were made. Asked multiple times for a box. Drinks were refilled. Meal was going better. We are the only ones seated in a section. A person was seated behind us who showered in perfume. I walked out gasping for air and threw up in the parking lot. To go order was also wrong that would be the waiter, Nate's fault. If I could give a ZERO rating I would !!! read more

Came here for dinner with my brother and 1 yr old. Our server was amazing, felt very welcomed and in a warm environment. She tended to all our needs. Her name was Anitra I believe. Food was also great and will be coming back for sure. It's hard to find great customer service like we received. Staff was all great! read more

This is a great location for a late night snack! Kelly is a great server, very personable! She has a way that she remembers exactly what a person likes! read more

I have had a strong liking for Applebees for a long time, but this place was a dump. It REAKED of urine and took forever to be seated(mind you myself and another person were the only ones there besides the others that have already been there for a while). It took 10min to get a drink.... Also waited 25 min to not even have our order taken. 0/10 and will no return again. read more

If I could give 1/2 star I would. Went to this location on April 15, 2023 with 2 other people. The place was nearly empty. Was shown to seat quickly. Drink and Food orders placed at that time. 20 minutes later, no drinks (3 draft beers!). The bartender/manager was engaged with the only person at the bar, washing glasses and ignoring everything. I went to bar to ask her about drinks. She said the waitress was at fault as she had not put the drinks order into the 'system'. I asked here to give us the beers, she said the waitress needed to enter the order first. And that she would have the drinks delivered right way. 5 minutes later-now 25 minutes in-no drinks. I went to bar and asked to cancel the drink and food order. The bartender/manager said the waitress was new. The waitress was there, and I told the bartender/manager that she had said it was the waitress' fault. The bartender/manager now said she had not said that. This was on a Saturday night, and I can now see why the place was nearly empty. HORRIBLE SERVICE, HORRIBLE MANAGEMENT. If the bartender/manager was less concerned with talking with the ONLY person at the bar, and more concerned with supervising her staff and making sure the place was run in a professional and service oriented manner, the place would be busy. Neither myself or the 2 people with me WILL EVER VISIT AN APPLEBESS AGAIN. read more

Went to Applebee's today for date night, we were seated by the hostess, sat there for 10 minutes no waiter/waitress came. So my Husband went and told the hostess no one came,sat back down to a dirty table I might add, still no one came 4 minutes later. There wasn't a big crowd so I'm not understanding what was the hold up. So we decided to leave an go somewhere else read more

Food was good, but there was an issue where what my Wife ordered was made incorrectly. Not the waiters fault, since he read back our order. They remade her sandwich, but it took 15 minutes to remake and all the rest of us had finished eating. When our bill came the sandwich was still on bill. We called over the manager and she came by and begrudgingly listened to our complaint. She did take the meal off, but she never came back to apologize or anything. This was all on top of our meal taking almost 25 minutes to come in the first place. Sad that the mishap messed up an otherwise good meal. All could have been solved with a proactive apology read more

I am so disappointed in this location. I have been coming here for years and will travel a great distance to eat at this location. Lately when I have been going to this restaurant, the music has been incredibly loud. I asked the bartender if it's always this loud in here and she responded yes. It didn't seem like she wanted to make any changes. I didn't want to complain since they were preparing my food. If you happen to go to this family restaurant with a baby or small children, be prepared for loud music. If you want to talk and visit with your company, forget it. It was so loud in there, I could not hear the bartender nor could the bartender hear any new guests coming up to the bar. read more

Me and my boyfriend arrived for a lunch date at about 11:20am, he had to be at work by 1 and were seated immediately. There were only 2-3 tables and only one other one in our section. Two women and about 8 kids came in about 15 minutes after us. Our waitress was very attentive up until she took outlet order. She started tending to the other tables, never updated us on our food. Now, I was going to ask what the wait was but my boyfriend asked that I didn't...we got our food at 12:10. After the women and kids. The food arrived warm, I was upset and my boyfriend said "It's okay"... My boyfriend asked for a well done steak, I like mine medium. On top of the steak being warm, it was medium. When the waitress came I told her what the order was and she stated that's what she asked for and she asked if we wanted another, I told her no. She told the manager who then came over and asked if our waitress offered to cook the steak longer?" I stated "yes," he said that he took the appetizers off of our order, which were onion rings and he apologized. The waitress brought us the check which I grabbed first and noticed the steak my boyfriend ordered was $18.99! Oh no, you most definitely didn't try to play us with taking off the appetizer! I told our waitress that deleting just the appetizer was unacceptable and a refund for the steak would be more feasible. Sorry to make a short story long. We were able to get the steak deleted from our total and will never return. read more

Highfaluting city folks and their one star reviews of Applebee's can shove it. Let's disregard the fact that I am occasionally a highfaluting city folk myself and focus! I have my reasons for liking Applesbee's. Their two for twenty deal is hard to beat . One appetizer and two entrees for twenty bucks is alright by me. Also, their perfect margarita is strong and delicious. Oh, and STRONG. Which is a bad idea in an area where there's practically no public transportation. Lastly though, why I was even willing to admit that I like this establishment is a particular appetizer they serve. Two words: wonton tacos. They are so good that it blows my mind that they are from Applebees. The crispy wontons, the delicious slaw. Mmm. Yes. I will take another order please. So there, take away my city gal card. Whateves. read more

Yep. Still hideous. My family and I piled into a huge circular booth and ordered some chips and salsa to start. One big basket and no plates on which to divvy up the wares. Not even one of those Chinese restaurant lazy Susans to help out. Crap salsa which might as well have come from New York City (New York City!). Watered down iced tea. The worst. pulled pork. sliders. ever. Seriously, the worst. People, I actually left pork on my plate. It's not their faults. They don't have much to choose from out that way. But really food gods - aim the napalm over the Applebees in 60123. Help the people out. read more

Worst restaurant I've been to in a long time. What kind of place brings your soda to you with the can or ask you if you want a glass with can. The greeter that seats you walks way to fast. The food was over cooked. Dirty dishes were not taken away unless you told them to take them. It's like common sense went out the window. The "manager" seems like he was 12 and was very inexperienced with how to handle unsatisfied customers. Did not represent Applebee's appropriately. Excuses are not solutions. Inexperienced waitstaff is not my problem. It's no wonder all the Applebee's are closing down. read more

We went for a nice dinner and when we walked in they said there was a 15 to 20 min wait. Yet there were table's already open and available. We waited about 5 mins before we got seated and then they brought silverware over and just plopped it on the table not even setting it up for everyone. Our server Cedric was nice but every two mins he kept coming over and asking if everything was ok. We didn't even have drinks and asked if we were ok. Once we received our food we checked the cook of the two steaks, hamburger and tenders. The steaks were cooked decent, the hamburger was Luke warm along with the tenders the fries were stone cold. My wife said the mashed potatoes were cold and the server said let me put it in the microwave to reheat that for you. I wouldn't recommend going to this Applebee's as service and over all quality is very poor. read more

It's a cross between a restaurant and loud bar. The music was loud enough to cause us to raise our voices in here. It's not really something I would expect but the locals don't seem to mind. The waitresses are great and friendly but the food and wait was under my standards. We waited an hour to receive things not prepared as ordered and low quality beef used. I've been to many Applebees and this was my first bad experience. I definitely won't be back and I would like to warn families about the LOUD music. read more

The waiter was very nice but the manager had alot to be desired. She had a bad attitude and the way she spoke to staff was rude and unprofessional. read more

Jamia was excellent, efficient, and knowledgeable. She gave us the best service! Very attentive! Very polite and sweet! We found our new fav server! read more

We strolled around on St. Patrick's Day because my bf mom had a gift card. Applebee's is not inherently my favorite chain restaurant it just screams boring to me. So, I can't say I was shocked when I saw the menu. No vegetarian options except to remove chicken from two pasta dishes and salads. They also tend to be big on the idea of test trying dishes to add or remove permanently from the menu. Almost half of those had stickers saying they were removed from the menu. Confusing to say the least. I must've been very hungry because I ordered the chicken cavatappi sans chicken and was raving about how good it was and how it hit the spot. My boyfriend also ordered the Irish tea and we all tasted it, it was really good. Mozzarella sticks weren't bad, but nothing too exciting. Our waitress started off really nice but towards the end of our visit when I asked her to just try swiping a gift card she snatched it and gave us some major attitude after that and was very dismissive to us even when we were trying to be overtly nice. It kind of left us with a bitter taste in our mouths when we left. And no, Jameson is not to blame. I hope (all) Applebee's can get their act together. read more

Went in with my family for a night night snack, had Nate as our server and he was great food was wonderful service was spectacular. Would definitely go again and recommend to family and friends. Make sure to ask for Nate when you go in. read more

I came here with my family of 5 to eat dinner, and we were disappointed with the cleanliness of the restaurant. We asked for a high chair for the 8 month old, and it was so disgustingly dirty. The high chair was sticky, had dried up food on it, and looked as if it had never been cleaned. I had to clean it and wipe it down before putting the baby in it because it was just too gross! Not only that, but our booth seat had crumbs on it and we had to wipe it down before sitting. Lastly, my mom ordered French onion soup and she found a piece of chicken in it - which is weird because this soup does not include chicken. Overall, our experience wasn't so good. I'm mostly disappointed about the high chair being dirty because a baby should have a clean seat to eat in. read more

Great food .. good service.. they have a good deal 2 meals and one appetizer for $20 or $25! Good selection too. The spinach artichoke dip is the best here!! read more

Applebee's Grill + Bar - Yummy. Maple butter pecan! - American Near Me - Elgin, Illinois

If i could give a negative review I would but I do not have the choice. This was the worst experience both by the waitstaff as well as the kitchen. Our server didn't come to see our table until almost 30 minutes after we arrived. Our drinks were ordered and served after about 40 minutes and then she went to attend to other things and would completely disappear in ten minute increments. Finally after an hour of being there our appetizers were served but cold. And other people that had arrived after us were already served their meals. We asked for the manager to come out and that took about 20 more minutes and I'm fairly certain she was under the influence of alcohol or something else as she was just staring at us blankly and kept asking us what we wanted her to do. When our food finally did come out the shrimp was cold, the noodles in the pasta was cold. It was just an awful experience. read more