My wife and I dined in on our 42nd Wedding Anniversary, April 28, 2026. Our server was Jessica. First off, she was great! When we were seated, Jessica arrived with menus and greeted us and asked if we were celebrating anything special? Without thinking, we told her it was our anniversary. I just don't like the the wait staff making a big deal out of special occasions. Anyway, we got our drink order in and she returned right away with those and promptly took our meal order. My wife had the Shrimp Your Way. She chose the Walts Favorite Shrimp and the Shrimp Linguini Alfredo. She loved both of them. I had the Lobster Lover Duo. I believe it was a Main Lobster Tail and a Rock Lobster Tail. They were both cooked perfectly. They were great! For sides, I always get the broccoli and baked potato. The broccoli has a light seasoning and I love to dip it into the drawn butter for the Lobster. I also love the baked potato with the coarse ground salt. When we finished our meal, we asked for the check. Jessica returned with the check and a very nice complimentary ice-cream sundae to celebrate our special day. That was very unexpected and a very thoughtful surprise. Thank you to Jessica for making our day a little more special. We really do appreciate it. We will definitely be back. read more

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I ordered the sesame soy salmon bowl and my partner ordered the pick four shrimp deal. The service was wonderful. Pam was our server. She was inviting, told us some of the new dishes they had. Got us what we needed. Very friendly. The ambiance was quiet and calm. read more

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I love Red Lobster! Their daily specials are great and at a good price. My very favorite day is Wednesdays where you get steak and a lobster tail. I have been going to this restaurant since it opened. It is a real shame that the mall is not there anymore, but I'll still go to Red Lobster. read more

Have eaten here for years. We live in the neighborhood. In recent years, the fish menu has become limited. The food prep in this location is inconsistent - depends on who is in the kitchen. It's too expensive to not know what you're going to get. Called to complain about my meal tonight - absolutely no sauce on salmon nor on sprouts in bowl. Completely dry with a side of dry rice. Manager first told me I was wrong. Then told me he couldn't do anything about it until Monday. (It's Saturday.) I guess that's it for us. We won't be going back. As an aside, Red Lobster has the worst rewards program ever. Only good for appetizers or dessert which we never wanted. We are platinun rewards members many times over for nothing. Two stars for the memories. read more

Terrible place. Staff is extremely rude. Especially the young woman at the front desk -- absolutely unprofessional. I was sitting outside waiting for my order when she drove by me in her car, accelerating so loudly that her engine roared louder than an AK-47. I went inside to ask who owned that car, and it turned out it was the same young woman from the front desk. When I asked, she arrogantly said, "That's my car, so what?" No apology, no explanation -- just a smug look and rude attitude. I asked her why she was driving so fast and loud in a parking lot, but got no answer. Honestly, someone this disrespectful and arrogant should not be working in customer service. I canceled my order because I refuse to eat at a place like this. Another employee tried to excuse her by saying her car has no muffler. But I know many young people intentionally modify their cars to make noise and scare people. The place is unsanitary and the food is overpriced. Never coming back. read more

Red Lobster - Restaurant - Seafood Near Me - West Dundee, Illinois

I made my Valentine's Day reservation at Red Lobster several days in advance, expecting to be seated at or near my scheduled time. When I arrived five minutes before my 7:30 PM reservation, I was told there were 14 parties ahead of me and that I still had to wait. That completely defeats the purpose of making a reservation. If I had known it wouldn't be honored, I would have chosen a different restaurant to celebrate. Very disappointing experience and poor reservation management. read more

Last night we chose red lobster to our regret. The calamari was visibly greasy. The shrimp was about 1/8" thick with heave breading, the scallops were about the size of marbles, the clamp strips were more like crumbles. Nuthing had much taste, the predominate flavor was breading and grease. We will not be going back anytime soon. Too bad this was one of our favorite places for years. read more

Red lobster . Oh boy !! I visited this location on Jan 14 th for a birthday dinner for a friend and received horrible horrible service. I sent red lobster corporation 2 complaints. Never heard anything about.. I usually visit red lobster about 4 times a month. Not no more I will now consider other options.. no way to treat loyal. Customers read more

Biscuits were not delicious as usual. Soup wasn't of the right consistency. Restaurant was clean but dingy. Staff was cordial.

We ordered two of the seafood mariners seafood boil with additional snow crab and additional bacon wrapped scallops. We also ordered an additional lobster tail. I have never been ripped off more in my life. The lobster tails (pictured) weren't much bigger than the shrimp. The snow crab were so small, more than half of them contained no meat. We threw out 7 legs due to the face they were so small. It was ridiculous For $170 order we expected much more. We'll never go back to this place read more

Red Lobster - 2 laughable lobster tails - Seafood Near Me - West Dundee, Illinois

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I will definitely not recommend Red Lobster to my friends and family due to a highly frustrating curbside pickup experience. My order was scheduled for 4:30 PM, but it wasn't brought out until 4:45, even after I called and was told it would be delivered shortly. When it finally arrived, it was the wrong meal, and while I continued waiting, two other cars pulled up after me and received their orders first. I had to call a second time, and by the time my correct order was brought out, I had been waiting over 15 minutes total. To make matters worse, when I opened the bag, the food container wasn't properly closed or secured, the box was open, and the food had been shuffled around and completely ruined in presentation--an overall careless and unacceptable experience. read more

Food and service was bad. I had an early dinner here on Thursday, June 5 and the service was horrible and the food was barely edible. I have been here many other times with very good service, the food is always mid, but edible. It's just bad when the food is terrible and the service is horrible read more

We ordered take out, which was prepared quickly. We parked at a spot designated for take out, and someone from the restaurant came out and brought our food. We were pleasantly surprised by the freshness, amount of food and good taste of this Red Lobster! We've been to other Red Lobster restaurants recently in other areas that have not been as good. We thought the pricing was reasonable for the amount of food we got. read more

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Came back, Heide was AMAZING. Great energy and customer service. The steak was delicious & the lobster was perfect. Everything was so good. YAY, loves. I was very happy to see they fixed everything and it is so much better now, like it was before. Will be back. For sure. read more

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Listen to me: We need to protect Red Lobster at all costs! Red Lobster used to be so popular, and then it fell away from ratings, and for what? Because people want to eat healthy? I don't get it. Why is there such a stigma surrounding this restaurant? I love everything about Red Lobster and I want everyone to know! The mixed drinks here are delicious and better than any other restaurant bar I have been to. Go for the Mojitos! You will not be disappointed. I have always lived so far away from a Red Lobster, and I crave my Salmon New Orleans. I always upgrade my vegetable, and I always get the baked potato. The sauce that the salmon is smothered in is the perfect blend of creamy and spicy. It's not too spicy, but it's just enough. I usually upgrade to asparagus, but this time they didn't have it. Instead I got the crispy brussels sprouts and I was just as content with my decision. So delicious. All of it! My mother said her steak was cooked to a perfect medium-rare. She was just as into her meal and mojitos as I was. This was her first time trying a mojito and I think it's her new favorite over a margarita. I did notice that the waitress was a little overwhelmed, and it seemed to me like they were a little short staffed. Our waitress was fabulous regardless. Service may have been slow, but there were no mistakes made, and our order came out perfectly. She even went out of her way to find a staff member to make the best mojitos for us!! He was great. Our waitress even took the time to make sure our leftovers were securely packed away and ready for travel. Really, the entire staff was so sweet and accommodating. I will be coming back as soon as possible. Thank you so much for your service! Also worth mentioning, my mother and I brought home leftovers for my dad to finish off. I transferred the food to an oven-safe glass dish and heated it in the oven at 250 for about 45 minutes. He had no idea it was Red Lobster and commented on how tasty the steak, shrimp, baked potatoes, and brussels sprouts were. When we told him it was Red Lobster, his reaction was the same as mine. We don't understand why this restaurant isn't more popular. Listen everyone, do not take away any more Red Lobsters. I am sick and tired of driving completely out of my way to get my fix! I also need the stigma of Red Lobster being a high-end place for price-conscious individuals to take a date. It's more than that. It's deliciously epic food! Red Lobster deserves its place as a respected restaurant! If Applebee's and Chili's can exist and thrive, then make room for Red Lobster. Give Red Lobster a chance on your next date night. They also have an app and you can earn discounts on your next meal. read more

This is a skip! Let me explain why: Sat down and didn't get acknowledged for 15 min. One server came past us, said "I'll be right with you"...never made eye contact and never came back. As we were walking out he was taking to the host. Also, this place was not busy in the least. Maybe 4 tables occupied. This day and age with everything SO expensive, when you go out and spend your hard earned money, you deserve good service. read more

I have been going to the red lobster since 1976 last night we ordered in for the first time. It was a little disappointing well a lot the food came in a paper shopping bag and a metal container and was cold. We ordered the ultimate feast with the extra side of crab legs and a substitution for fried shrimp for another shrimp scampi they didn't make the substitution even though we paid the extra $.89 and They sent no condiments. We were very disappointed and think they need to treat their delivery orders the same as they treat their customers inside the restaurant needless to say we won't be ordering delivery again. read more

Do NOT get their chicken. I got severe food poisoning from eating it and feel like I'm on my deathbed. Won't get into detail but I have all the symptoms... clearly. read more

We had a great meal and service. Pam W our server was so attentive since she was so busy. My Rock lobster tail was perfect, I realized how much I missed having it Great job Pam and the cooks read more

I recently visited the Red Lobster location and had a disappointing experience, primarily due to the behavior of the manager. We were entitled to receive 12 free biscuits and a 10% off reward, but the manager was not very happy, helpful or friendly about it. Instead of honoring the promotion smoothly, he was rude and unprofessional, questioning the legitimacy of our rewards and making us feel uncomfortable. This unnecessary hassle completely ruined our dining experience. Red Lobster should ensure that their managers are better trained in customer service and honoring promotions without making customers feel unwelcome. On the other hand our server was very very nice to us and apologized for the inconvenience. She was the sweetest most happy lady! Thank you to her for making us feel welcomed!!!! read more

Red Lobster - Manager in question. - Seafood Near Me - West Dundee, Illinois

Was there on march 6th 3 of us meet once a year Had reservations and were seated right away by a very pleasant young women. Food was really good Shrimp Lobster Caesar salads Biscuits of course all great Our server Cailey was outstanding. Answered all of our questions and made us feel very relaxed and not rushed. Very courteous and friendly. She is the reason I left this review. Thanks Cailey Told you we'd be your best table all night Hope we were Cannot say enough about the experience. read more

We had an absolutely delicious meal! My first time at a red lobster and I was totally impressed. Our waitress Kiara was so sweet and helpful. I would drive a long way to have their crab legs with garlic butter again. read more

Great Service and good! The staff was pleasant! Will go back again Our waitress was so nice and (Lexi). I left my phone and she brought it to us in the parking lot! Very much appreciated read more

Not at all busy but lack of help caused us to have to wait 25 min to be seated. Definitely not an impressive start. It was 40 minutes from seating until we got our food. It was a very unhappy meal. The ultimate feast is not the same but you can't ruin crab legs or lobster. At least it's difficult to do so. Mashed potatoes were dry and cold but the plates were piping hot. Husband was very meh over his steak. My daughter only got crab legs and was happy with that. $200 night and really wish we could take that back but then how would we have learned? Maybe this review can help someone else learn cheaper. What happened to the biscuits by the way?? We each had one and no one wanted a second. read more

To no fault of their own, manager made right by removing an item because of a problem with our food. Plus an additional $10 off. He came to the table and explained the issue and wasI will definitely go back. read more

Food here never disappoints - helpful friendly staff and the manager, Alex, went out of his way to make sure everything was comfortable and good to our expectations. We'll be back of course! read more

At first I had reservations about going here... it had only a 3 star rating but we wanted crab so we ended making reservations anyway for our group. On that reservation call I was also less than impressed with the young lady who answered the phone..... when one is going to spend a good deal of money one likes to be comfortable with the people involved. When we arrived for our reservation I was relieved, we were greeted quickly and our server could not have been more attentive. Everyone felt comfortable and well taken care of. Questions were answered and suggestions shared. We never waited for refills, extra napkins or anything we needed. Absolutely well done. read more

Over priced for the food and service but still better than Olive Garden around this area go to Port Edward much better quality food

I just walked out of red lobster this evening. Not because of anything they did but because of two things, no staff and then they are working with a reduced Menu. When I asked why the menu was reduced to the point that they barely had anything on the menus, I had no choice but to leave. This was the second time in two weeks. This is a fish house without any fish.... Ridiculous. I came in to have fished and the only fish they had available was salmon. I hate salmon! I do not recommend this place. Run far from it. They may get their acts together but to continue to use COVID as an excuse for poor menu selections and not enough staff is just that, an excuse. Step up your act! read more

Went here for my birthday..had the admiral platter..everything was tasty and hot. Waitress was real nice and attentive with us..with this covid I forgot how expensive it was to eat out.. Walked out with a 60 buck tab but it was worth it..would I go back yes I would and you should too. read more

I have been going to the red lobster since 1976 last night we ordered in for the first time. It was a little disappointing well a lot the food came in a paper shopping bag and a metal container and was cold. We ordered the ultimate feast with the extra side of crab legs and a substitution for fried shrimp for another shrimp scampi they didn't make the substitution even though we paid the extra $.89 and They sent no condiments. We were very disappointed and think they need to treat their delivery orders the same as they treat their customers inside the restaurant needless to say we won't be ordering delivery again. read more

I love this place! My family and I have been here to dine in about 3-4 times and each experience provided us a full and satisfied stomach. One time I went here for my birthday, the employees sang a song and gave me a treat (ice cream) on the house. The foods are served quickly and taste incredible. read more

Save your hard earned $$$. We were celebrating the sale of our house. Went to Red Lobster and ordered an ultimate feast and when our server brought our food, I realized I was given The Ultimate LEAST!. Really. My plate had just 3 legs of crab, legs not clusters, 4 butterflied shrimp, 4 shrimp scampi, the smallest lobster tail I'd ever seen. Really a crayfish had more meat....and a large scoop of potatoes. Yup could still see a large portion of the plate.! My entree cost $35. I undesrstand about the economy and such, but make my entree look kinda like the picture in the menu!!! Never again will I spend my money here! Probably more food for less at Long John Silver. Pass on this one. Don't order the ultimate least, at least! read more

Wow! I haven't been to this place since I was a kid. It looks EXACTLY the same as I remember it! As we walked in, instead of a warm welcome or a hello, the two girls had their heads down searching for a place to seat us. (We were the only one's in the entrance) So I said hello and they finally said hello, still trying to figure it out. We were eventually seated. Cailey, our waitress was very educated on the menu and did a good job serving us. I did see the Manager busing-about back and forth from the front to the kitchen but he never stopped by the table to check in. I remember them doing that back in the day. I ordered one of their "catch of the day," Rainbow Trout with oil & lemon. It was quite good. I ordered a side of Asparagus; which was under cooked and the Cauliflower au Gratin. A little to heavy for my likes but it was okay. I also had a dinner salad, the lettuce didn't appear to be washed and had chunks of the head in it. Skip it! My partner ordered the surf & turf, Rock Lobster & Steak, cooked to his liking. He also ordered the Cauliflower au Gratin and the Creamy Maine Langostino and Norway Lobster Mashed Potatoes. I took a bite, that was delicious! I didn't mention their famous biscuits because I didn't eat them and I know everyone just about loves them! Overall, it was a decent dinner for a long time restaurant chain. read more

Red Lobster - Rock Lobster & Steak with Creamy Maine, Langostino and Norway Lobster Mashed Potatoes and on the side, Cauliflower au Gratin - Seafood Near Me - West Dundee, Illinois

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My maple chicken was awesome. Mom ordered the Baja shrimp tacos and they were too spicy for her. The manager very kindly made mom a new order without the spicy sauce and did not charge me for the price. So kind of him to do so when it was our mistake. The food was good but our service was slow.... too slow. Not sure if the waitress was overwhelmed with the amount of tables she had but she kept disappearing on us. read more

I went in alone tonight because I had taste for lobster. I ordered the Rock lobster as that was what was suggested to me. It was a splurge --I don't typically go out for Lobster, especially alone. It was pricy--$35.00 and the asparagus I ordered was an up-charge--I wasn't advised of this. First, my waiter "Tanner" should get 6 stars for how attentive and kind he was. The presentation was gorgeous and I was pretty excited. The lobster was very tough and rubbery---and not much flavor. It was a horrible disappointment. I couldn't even finish it, it was difficult to eat. My server was concerned. I should have spoken to the manager but I didn't want it to reflect on this server at all--he was so good and I didn't have extra time. I will just not order this again. Sadly, I won't consider Res Lobster again if I want lobster. I actually had a better one at a local steakhouse. So for service, six stars. Food taste and quality in this instance --one st Follow up: this has been my first meal here that wasn't A success, it can happen. But the prompt, kind reply by management mirrored the care and attention the staff gave me while I was there! True quality and professional !!! read more

Red Lobster - Rock lobster - Seafood Near Me - West Dundee, Illinois

This is our local Red Lobster location - and we dine here quite frequently. This past Saturday (2/2), my husband, myself and our 2 kids, took my parents out to eat to celebrate my mom's birthday. Typically, when we've dined here before, we've always been asked if we are there celebrating anything. This time we were seated, and shortly after our server, Don, came by. There was no smile, no greeting, no nothing. Simply took our drink orders, pointed to the special menu on the table and left. He didn't explain any specials or even suggest anything. We had to ask for refills on our drinks, and had to ask for more biscuits (a table of 6 guests were only given 7 to start with -- yet in the past when we've come in as a party of 4, we've gotten 6 or 8 to start with). Once we had our food, he never came over to check and see how everything was. We finally got one brief hint of a smile when he asked if we needed any take-home boxes and we said yes. It was almost as if he were glad we were leaving! I've never quite felt so much like an inconvenience as he made us feel. The food was all excellent. It was the service that was severely lacking this time, and that was very disappointing. read more

We always loved Red Lobster, but I received an email that they were open on Christmas Day. My husband and I went at 12:15 for lunch, to the Spring Hill Mall location in East Dundee, as we often do. The hostess said we needed a reservation. She offered a 2:00 table. We were not going to wait 2 hours. Nowhere in the email did it say reservations required or even suggested. There should have been availability for walk-ins, as there always is at lunchtime! read more

The mango jalapeno grilled shrimp is rather bitter, not appealing to me at all. Red Lobster used to be the kind of chain conglomerate that I'd be excited to go to if I had the money for it...But the quality has seriously gone down hill the last few times I've visited. The only thing worth the money, in my opinion, is the Sunset Passion Colada: a pina colada with a splash of strawberry daiquiri on top with a really nice strawberry and pineapple garnish. The food, however, leaves something to be desired. The cheddar bay biscuits are always delicious though. read more

I came here to relax and have a great meal and that's exactly what I did the place was clean nice an quiet very peaceful my waitress was really great at her job if I had any issues or problems which I didn't she had my back and her name is Bethany read more

Red Lobster - Cheddar biscuits - Seafood Near Me - West Dundee, Illinois