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Brooklyn, NY

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Apple - Williamsburg

2.6 (215 reviews)
Closed • 11:00 am - 7:00 pm

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Andrew D.

Friendly employees helped me to complete a trade in for my Apple Watches. They also helped with my new iPhone pickup and told me I had to mail that one in to trade it in because of the way it was purchased. The employees here are so eager to help when you walk in the store. It can be a little overwhelming sometimes but if you have a lot to take care of I recommend finding a place to sit down. I have had excellent experiences here earlier when I had a problem with my trade-in.

Green-shirted employees standing around doing nothing causing an arbitrary wait. BUT they scattered when they saw I was taking a pic.
Cindy F.

What a joke. They're not setup for buying customers anymore, I guess? You have to sign up and wait 10 plus minutes despite sooooo many employees standing around and no transactions that I can see. The death of retail. Does IBM still make computers?

Victor C.

People are trying the popular new product Vision Pro. Then not enough staff to help with other products.

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9 years ago

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9 years ago

I go to this Apple all the time I love it I have all my product I get there or shop there staff is friendly the vibe atmosphere is kool

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Very convenient location, lots of staff and plenty of options. This, of course, was during my visit on a Sunday morning. I'm sure the location gets VERY busy and can run out of inventory quick. Good luck!

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Review Highlights - Apple - Williamsburg

“I have had many up-and-down experiences at the Genius Bar but Reed gave me fantastic service.”

Mentioned in 5 reviews

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Kimi iPhone Repair Cases & Accessories - XS max

Kimi iPhone Repair Cases & Accessories

4.8(67 reviews)
2.1 mi•SoHo

Kimi has been my primary source for phone repairs for several years. I've brought him multiple…read moresmartphones, both Apple and Android, for cracked screens, battery replacements, and other issues, and the experience has always been excellent. The work is high quality, the turnaround time is fast, and the pricing is fair. He is honest, dependable, and easy to recommend. His store is conveniently located on Canal Street, so while you're waiting for your phone repair, there are many spots to do shopping or have amazing Chinese meals nearby.

Kimi was very VERY nice, so nice that I almost feel bad writing this review... He took me right…read moreaway and replaced the broken glass on my older model ipad within the hour. Unfortunately, the iPad has never worked the same since. It goes dark automatically/randomly for a second and I have to wiggle it to get it to turn back on. I have brought it back to Kimi twice - the first time he fiddled with the settings, restarted it - I was hopeful, but the problem persisted. The second time, he replaced the glass again (free of charge) and now the problem is even worse - the screen has several air bubbles and is frequently unresponsive & still turns off randomly, usually when I am working with a client and need to show images. It is also a lot darker than it should be (even at the highest brightness setting). JUST BE AWARE: that it might ruin your ipad/iphone irreperably. At your own risk.

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Apple - Williamsburg - mobilephones - Updated October 2026

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