The Genius Bar is excellent. The sales associates are as rude and disinterested in over-30 YO women as ever. Danes as it's been for the past decade+. Again, Genius Bar is great. I'd give 5 stars for that, but I was also comparing features of a new product as a possible next. purchase. read more

Horrible experience. Bought a new Iphone there a couple months ago. The phone would not play music files while connected to a car. Took it in for help and instead of replacing the phone, they attempted to repair it. I first had to wipe my phone and restore it without using a backup. I lost all of my historical texts and data. When that didn't fix the problem, I returned to the store. They still would not replace it and opted to replace two pieces of hardware instead. I left my phone with them overnight. When I went in to pick it up, the case was missing. The person helping me refused to acknowledge the problem and just kept telling me that they "don't keep personal property". He said he would check lost and found and the security footage. I urged him to do just that. He came back saying there was nothing in lost and found and that there was nothing he could do. I told him I'd like a new case. He said he couldn't do that. I asked if he checked the security footage and he told me "I can't check the footage". He lied to my face. I had to speak with a manager before anyone would offer to replace my case. Of course, after I took it home and tried to put it on, I found out it was the wrong case. That was just the beginning of my problems though. Apparently the repair required that they wipe my phone and we had to start over from scratch again. When I tried to log into my Apple ID to restore my account at the store this time, it was locked. They had no way of unlocking it. There was nothing I did that should have locked it. Either the repair triggered the account lock or it was done intentionally. Either way, I had no way of recovering my account. They couldn't even add my carrier again. Funny, they don't have that problem when you're BUYING a phone... My only option was to go home and try to do it where I could access email so I could initiate an account recovery. Once I started the recovery process, I was prompted that it would take 1-3 days before I would even get instructions on how to access my ID. Even Applecare could not help but they did tell me that the initial 24hrs is just to get a *status* which would only tell me how many more *days* I have to wait. So while I was able to get my carrier transferred, I still cannot access my apps, passwords, etc. And because I can't restore from iCloud backup and have no music on my phone right now, I still can't test to see if the original repair even worked. But they were sure quick to tell me that if this latest repair doesn't work that I'm "out of options". Without my apple ID, I can't download apps, even to use temporarily. I'm Fire/EMS. My department uses an app to communicate critical information to us like nature of call and patient location. They use a different app for important announcements and internal coordination. I can't use any of that right now. All I did was take a brand-new phone I purchased a few months ago in for a repair to the same store I bought it from and did exactly what they told me to do. But they have the audacity to lie to my face about security footage to insinuate that I'm the one lying to them and tell me they won't do anything more if this repair doesn't fix the problem. An absolute nightmare. Update: After waiting 24hrs to get a status, its now telling me I have to wait another 13 days before they will reset my Apple ID. Thanks Boulder Apple I don't know what happened to Apple. They used to be so customer focused. If any of their products were bad, they replaced them no questions asked. Now I'm sorry I ever bought an Iphone. read more

Was leery after reading the reviews but had a perfect genius appointment no waiting; battery replaced and no upcharges.

I was quite shocked today at how poorly managed the process of picking up my new phone ended up being. I was scheduled to pick up an exact time. They brought two of us in at once and the guy at the table was not clear about procedure was not clear about what seemed to come next, was not clear about whether he was serving us or finishing up something else which someone else was also working on. It is early in the launch cycle of the iPhone 18 and one would think they would know to have more staff available to assist. I mentioned all this to a manager on the way out and he asked me, where was the breakdown in your journey? My journey. Really. read more

We had a family crisis this week in which my husband's iPhone was lost. We needed an immediate solution as we feared its data could be compromised even though it had a passcode. Between the Apple Store and the Verizon Store, both conveniently located in the same shopping center, we went about handling it ASAP. I chose Verizon first and as we had had Brunch earlier at Alpine Modern, also in the same location and where it was lost. I immediately walked across the lot to Verizon to shut off its usable connection as it is on my account. When that was successful, and we purchased a new phone, something he was to need soon anyway, we went to Apple next to have it physically locked so if it had been found then stolen, it could not be reused. Apple was very helpful in setting this all up for us. We went home satisfied that our line was protected too. Apple has provided us much help over the years and so has Verizon. In person, works best for us and nice they are both close by. In the morning we went back to the cafe to try one more time as Apple had told us that the phone was still pinging at the cafe location. The cafe had closed by the time we got to Apple the day before but we had gone in twice ourselves to look for it after discovering it missing. And no one had turned it in. First thing in the morning we tried the cafe again and yes their cleaning crew had found it the night before as it had slid under something we could not check when looking ourselves. Apple had told us if found, we could still get a trade in value paid out even though we had already bought the new phone earlier from Verizon. We went back to Apple with the phone, they unlocked it to credit as trade and issued us a gift card to our Apple account for its trade in value. Both of these large companies can help customers and for some, in person, at these Boulder locations, with well trained staff, is the efficient way to go. This was an awkward way to trade up a phone but in the end, we were able to get what we needed from both companies. I appreciate having them here in Boulder and so lucky to be able to walk between them and also near a tasty and responsible cafe, Alpine Modern's Twenty Ninth St location. read more

I do not live in Boulder but decided to have my Battery Replacement Service done by Apple on my Mint Condition iPhone 11. After searching the internet it was said that a Battery Service change generally takes around 1 - 1.5 hours. So I reserved a morning slot via the Genius Bar online and figured I would simply drop off the iPhone and have a coffee and snack to tide me over till my unit is ready. I was under the impression a reservation meant not just being greeted but also the repair. To make a long story short after 2.5 hours I was told it was not yet ready and they did not know when it would be ready. So I drove home and did some grocery shopping I needed to do and went home. From there I called them from my partners iPhone and they said it was ready and waiting for me. This was 5 hours later. So I drove back to Boulder to pick my iPhone. The worst part was several sales folks were patronizing and really didn't seem to care about customer service. I will say that whomever did the repair did good work and I am thankful for that. I my opinion the reservations do not seem to do much and first come first serve seems to be the rule. I was reminded how old my iPhone was, and to always install the latest IOS and that "crashes" might happen on my aged iPhone. I worked in Tech as a Developer/QA/Director/Project Manager for 30 years. Needless to say these days it seems Apple is all about its Share Holders and its sales staff certainly reflects this. I would not recommend this Apple location and I will not do business with them again. read more

The absolute WORST, most inept Apple store I've ever been to. I went in to get my iphone battery changed at 78%. An employee did something to my phone before taking it to the back to change the battery. Except that I'm suddenly informed I'd have to wait FOUR hours. I have to drive an hour through a canyon to even get to the store. And I didn't have time to wait four hours on top of that. So I left. But when I got to my vehicle, I suddenly couldn't charge the phone, nor connect to the internet. I had been doing both during the one hour drive to the store!! And in fact, I have NEVER had a problem like that. Went back in to explain that now my phone wouldn't charge nor could I get to the internet. I explained this to the front greeter, and she basically implied I was lying by saying it wasn't possible that this had happened!! Equally as bad, she stood so close to me in her firm denial that it was uncomfortable. I had to firmly ask to see a manager. She got a guy to come over who said he was the "Lead". I explained the same thing to him, and like her, he seemed to doubt these two problems were possible and he was as cold as ice. I was shocked. He said I'd have to wait at least 40 minutes just for someone to look at it and walked away. What is going on with this store??? He then came back in 5 minutes, and said he'd look at the phone. And voila, he FIXED the two problems that he had been doubtful about, and that the female greeter had said couldn't have happened. When I got home, I now see this Boulder Apple store is down to 3.8 in its ratings, and on Yelp, it's 2.2. TERRIBLE APPLE STORE. read more

Horrible service Waited for 45 min and each employee acted busy but would not help Go elsewhere read more

Lots of people standing around but somehow nobody available to help. Will shop online instead

Was given a 2 hour window for delivery. Driver parked 2 blocks over and told my son to walk the 2 blocks, as he was parked. THEN driver Lee CANCELLED THE ORDER! It is now being refunded and guess what? Got to start all over! Way to go LEE! On a side note, can anyone recommend an Apple Store with great customer service? read more

Nice selection of equipment. Numerous employees more than customers. Too bad they turn customers away for making them wait more than a half hour while they chat in groups ignoring the customers who are serious about purchasing equipment. I noticed some potential purchasers were correcting the agents for lack of agent's knowledge on example: Watch Bands Sizes. They walk away from customers making themselves look busy but chatting in groups. A waste of 2.5 hours of my time. Today they lost two customers who wanted to purchase iPhones and Laptops. After waiting a minimum of 20 minutes with no help, customers leave. Although they send someone around saying someone will help you within 20 minute. It gets old hearing that. read more

Genuinely may stop buying Apple products anywhere other than Costco. Or may stop buying Apple products if this is what it means to have to get service. I have had several issues, not only with Apple, but specifically this store. About two years ago, me and my fiancé brought his phone in which mysteriously would only show the Apple sign on the phone and the best that the Apple tech technician could tell us was that it was some bug that made it so the phone was rendered utterly useless if you updated it and it lost Wi-Fi connection . Brand new iPhone we had to spend another $1200 for a new phone because of some bug. Then last summer I brought in my AirPod maxes because they would no longer charge. They were still working when I brought them in and said that they would need to ship them in for further diagnostics. It cost me more than the headphones were probably worth at the time, but I did it because the technician Recommended that I do so. About $100 later they tell me that my headphones are unfixable and they ship them back to me and they are completely broken like the earmuffs fell off of the headband part. They were in worse condition when I got them back. I tried to rectify the issue and they offered me no assistance. Third time's a charm right? I took my work laptop in for a MagSafe charging issue in which my laptop had stopped working on two different magnetic chargers. I took it in, and once again, some random software issue that they were able to fix, but said they would replace my cord under warranty. They did not have one in store. (For context; I live 45 minutes away. This is the closest store to me.) I asked if they could ship me the cord, and they said, no, they could not, with no answer. Then that I would have to go back and pick it up in store. It's my work charger. I need it asap. So, I once again drive into the store TODAY to pick up the cord. I walk in and am told that to pick up the cord, they need my old one. Not ONCE was I told I would need to bring it in. I did not have it, and the man told me like I must have been an idiot that they wanted my charred, burnt out cord back for my new one that costs them next to nothing that I have now driven 45x3 times for. He would not do anything to help me and I left, yet again, with no resolution. I am now sitting on the phone with some AI crapshoot for assistance and it seems like they don't care about their employees issues or anything else. read more

The last time I wrote a review was the last time I attempted to go to the store to get help to no avail in 2021. We cancelled our small business contract after that interaction but I still had my personal computer. After my interaction today, 2025 - the first thing I'll do when I go to the office tomorrow is cancel $1 million+ in business with Apple when the current terms conclude at the end of this month. We will not renew. I will not buy another Apple product ever again after the experience today. Fire the manager - she sucks. read more

I'd give it a 1 but we picked up a phone. We simply asked for a receipt. The guy shows us his phone and says the order is complete. We asked again as we said it was a gift and were told we had to print ourselves. Customer service is a lost art with Apple. read more

I ordered a new computer online through the Apple Store and set a pick up appointment for the same day. I was notified both by text and email my computer was ready for pick up nearly 2 hours early. I arrived on time and was immediately greeted and introduced to the Apple Genius who would take care of me. He asked if I had any questions and I asked a couple. He answered succinctly and assisted me in selecting a cable adapter. I was thoroughly satisfied and as we talked my computer was brought to us. From the time I came in to the time I walked out with my new Mac was less than 10 minutes and there was no sales pressure to get additional hardware. read more

Apple, is this how you treat your most loyal customers? On 12/28/24, I purchased a $5,192.96 MacBook Pro under order W1372067234. As part of my order, I selected Final Cut Pro for $299.99 because your website did not clarify that an existing license could be used. Upon receiving the MacBook, I realized this and immediately contacted Apple to request a refund for the software I don't need. Initially, I was told via chat that my refund would be processed. But today, I received a generic email asking me to call Apple. After being transferred repeatedly, I was told my refund request was rejected. Let me break this down for you: * I've been a loyal Apple customer for over 20 years, spending more than $250,000 on products for myself and my business. * Rejecting a simple refund request for $299.99 risks alienating a high-value customer over what is, in the grand scheme of things, a small amount for Apple. * If I were to return the entire MacBook and repurchase the same model, this would increase your costs and completely contradict your environmental sustainability goals. This is not just about $299.99. It's about trust, loyalty, and customer care. I expect better from Apple, a company I have long respected and supported. The right thing to do is clear: process the refund. Don't let short-term thinking ruin decades of goodwill. read more

The Boulder Apple Store is an awful place these days, full of condescending "Genius Bar" employees who simply don't listen to customers. I have been trying to fix an email app problem on my MacBook, even to the point of spending $1500 Friday on a new MacBook Air. When I picked it up Sunday (June 1), I tested it out to make sure it was working properly. The exact same email problems popped up immediately on the new machine, and the floor manager and staff simply refused to address it, telling me to come back k in 24 hours. The employees provide generally useless advice, then make one feel like an idiot when their insufficient instructions don't work, and they don't seem particularly interested in listening to a customer's full explanation of the problem. At this point I'm just hoping I can get a refund of my $1500. read more

Why does a salesperson only last for 15 minutes and then walk away without letting me know? Why does it take five different people to sell me an iPhone? My experience was confusing and filled with incorrect information about my purchase as well as rude employees. This is one of the worst managed stores that I have ever experienced. Not recommended, go anywhere else. read more

Went in to fix a cracked screen and suddenly my laptop had water damage. Employees made their own decision to not fix my laptop because "it wasn't worth it". There's no way my computer had water damage. Just a bunch of lying employees trying to make a sale. read more

When I go to the apple store, I know what I want and I just buy it and leave. Customer service is not something I'm really concerned about when I go to the apple store. With that being said, the little expectation I had was somehow not met. I interacted with maybe 3 employees there and they all seemed annoyed I was there and none of them had a clear answer on any of my questions. My refund amount and monthly payments did not make sense due to it not adding up and I was given a clearly B.S. answer. No "let me find out for you" or "I'm not sure but here's where you can get your answer", just a guess that did not make sense and was clearly given to get me out the door. I would recommend driving a few extra miles to not deal with that kind of treatment. read more

I love Apple store Geniusses, mainly because they are so technically foucused that they often neglect to sell you anything. Perfect!? Yes, mostly. First Genius takes my name, and politely asks that I wait for Genius #2 to arrive. When he does, he listens to my Story of Woe (ring on/off switch is stuck in off), and runs a dignostic that finds my battery sucks. I suggest they change the battery while fixing the switch. He apologises, explaining that Apple will charge about $50.00 for battery and installation and also take about an hour! I sign up for new battery, and ask if they could also install a new screen protector. "Yes, but you will have to buy it, then we will install it," was the reply. Rather than explain that, yes, OBVIOUSLY, I just will not drop my phone. read more

Missing SIM card Apple was crazy fast repairing the iPhone and sending it back. The stumper is they kept the SIM card. I called them to ask for it back and they said they do not have it. They will not replace it. My carrier said they will reimburse me for the cost of the card $10. read more

Paranoid about keeping my new phone safe I decided to hop in before the lunch rush to have a screen protector installed. I checked in with the greeters and in less than a minute I was being helped by a super kind young gentlemen (he has a dark pony tail though his name has escaped me). He executed my phone protector in no time and was happy to answer all my questions regarding the process. I expressed dissatisfaction with the phone case I purchased at the Flatirons Mall Apple Store (nice to look at, slippery to hold) and he was so kind and understanding. We walked through the other cases available and he provided me with his honest opinions of each model. I opted to go with the same case he used (otter box brand with clear back and paint splattered sides). I was surprised and delighted that he was able to not only look up my receipt via my credit card but also issue me an exchange (even tho I'd left the receipt at home). This visit blew me away and reminded me about all the reasons why I prefer I get my new phones here in-store rather than through my cell phone provider. read more

These employees literally just lied to me. If you're going to spend a grand on a computer I'd recommend going anywhere else.

This is the worst customer service that I have received in 20 years. The manager (Megan) is in dire need of training so is her little puppet (Adrian). I was shocked on how little managerial training this lady has and how inept she was. She should not be a manager. She ethnically profiled me and told me this is not the way it is done "in this country" because I have an accent. She then proceeded to have me wait for a long time "while tending to others". Please someone, give her some "customer" training. I am in the HR department and if we ever act like Megan did toward the customers, we would be fired. read more

I've had nothing but good service from helpful employees at this location. I'll continue coming here for all of my Apple needs

My laptop battery exploded, and brought it in for warranty work. That was trip #1. They kept it for 4-5 days and got a call when it was done. I came in a 2nd time to pick up the laptop, and waited about an hour. When I got home, I noticed that they had replaced the keyboard, but now have two "K" keys and no "L" key.... I called them again to set up a time to get this fixed. I brought it in a 3rd time, and waited over an hour. Over the phone they said they had the parts to fix in 15 minutes. After coming in AGAIN, said they would need the computer for another few days, but no guarantee that they had the parts. Basically, I now have a keyboard with two "K's" otherwise I'd have to take off another day of work and numerous miles of driving. WTF! Get it together Apple!!!!! Never been so frustrated and dissatisfied with a product AND service. With all these tech wennie "geniuses" on staff, I would think this would be a simple fix. When you're trying to run multiple companies, you can't have your computer in the shop for weeks!! As highly rated as Apple products are, I think they're about due for a quality control audit. read more

I go in here occasionally for service at the Genius Bar (most of my shopping is at the Flatiron Crossing store, which is the same distance from my house but easier to get to). Apple routed me to this store this time for diagnosis on a cranky iMac; D'Andre helped me and is very knowledgeable and easy to deal with. He ran some hardware diagnostics, which showed no problems, so he is confident that it is a software issue and I'll work on that next. read more

This is by far the best, most customer-oriented store in the Denver area. I have always received prompt and above-and-beyond service here, whether I had an issue with my iPhone or laptop. Incidentally, people who complain about a) not getting Apple warranty replacement for an aftermarket power supply (Yes, real Apple ones DO have an apple logo on the side); b) long wait times for the Genius bar when they don't make an advance reservation; or c) vague situations that the customer thinks should be covered by warranty but then takes to Yelp to disparage the employees who have the unfortunate luck of having to deal with you; All of the above just mystify me. Entitled cry babies. If you crunch your phone under a boulder or whatever, it's not covered. Accept it, and move on. If you had a real case, they would have gladly helped you. read more

Usually this store has friendly people in it. I cracked my phone and I needed it fixed. I talked to an associate and he said that it would be 15 minutes till I could give them my info and my phone. About 5 minutes later he came up to us and said that it was actually going to be an hour. He then said we could make an appointment tomorrow when the technician was back. We asked if we could put in our info and leave it overnight. He said that that was against policy. He was extremely rude to us. There was other apple workers in the store messing around with each other. I've never had this bad of service at this store. I'll be going back to fix my phone but that is probably the last time I'll ever set foot in this horrible store with horrible people. read more

Apple Twenty Ninth Street - My phone that needs to be fixed - Electronics Near Me - Boulder, Colorado

Guys and gal's. I like Apple, have been a supporter for a long long time.. That being said.. the reviews are RIGHT. This is the WORST Apple Store I've ever been too. Really really rude employees. Genius Bar appointment really was rude and did not explain anything well.. I had to go through 2 people to finally talk to the store manager - who which poor guy seemed liked he was the only person who knew how to screw a light bulb in. Anyway. He was still as Asshat. Had 2 grand in my pocket to by a new computer.. but I hated the experience so much I left. read more

Tried several times to resolve the issue online. They were not able to do so. Took four tries on line to get an appointment with the "Genius Bar". Finally walked in yesterday was told there were no appointments left but I should be there at exactly 11 AM tomorrow, Sunday to be sure that I got an appointment right away. I got there a few minutes before 11 and the store was already open and they were already filling up appointments. They told me that I had a 20 minute wait, I went and got a cup of coffee and came back in 10 minutes. They had already called me earlier than they said, and then moved my appointment. Another 40 minutes forward. Absolutely ridiculous. Able to wait that long, issue still unresolved. read more

This store is always very responsive and supportive. They're my go-to Apple Store. I have yet to have a bad experience here. That being said, they are a very, very busy store. I suspect this is in no small part because they are the closest Apple Store for everyone north of Boulder. While the employees at this branch manage how busy they are fairly well, I think Apple should consider putting in a store in the Fort Collins, CO area. People from there, Greeley, Loveland, and Cheyenne would then have a much closer store, making the experience better for the customers up north and simultaneously making it so the Boulder employees can devote more time to each customer and provide a better experience more reliably. If the Yelp reviews are anything to go off of, not everyone has had as good an experience as I have. read more

This store was unwilling to demonstrate Apple Pay to me. I tried to make an appointment with the Genius Bar and they refused to demonstrate Apple Pay to me. I am the owner of over $10,000 in Apple Products. The lead tech idiot said he had no devices in the entire store that would demo Apple Pay nor would he allow me to speak with the Genius bar. Steve Jobs would have fired everyone at this location. read more

Pick up the damn phone, hire more employees. I should not need to book an appointment to give you $4000.

This apple store is under very bad management. They break protocols all the time and hold personal grudges against some of their customers. I hope everyone who have had a bad experience email apple about it just like what I will be doing now. Oh and make sure you bring your ID if you are not white because they won't help you then. read more

I brought in my old MacBook for repair, the genius bar informed me that the repair would cost a flat rate of $100. It may cost more, and they informed me that they would tell me if it did. When I went in to get my repaired MacBook they tried to charge me $1000 for it. They never told me that it was going to cost that much. Needless to say I didn't take it back. I'll never buy Apple products again. read more

Not interested in helping customers- just plain rude. I bought an Apple watch online, went there to pick it up, wasn't told I needed a different charger for it. The store attendant wanted me to do my own set-up at home, said it was "better that way." read more

I have had a few frustrating experiences with this Apple store in the past month and I would encourage anyone who needs assistance with their Apple products to go to a different store or try online. My new iPhone's data stopped working because of a factory problem. I brought it in, they gave me a loaner phone, and told me they would fix it and it would be ready in a week free of charge. After a week they called me to say they had not fixed it and they still needed proof of purchase of my original. So I made an appointment, brought in proof of purchase, and the loaner phone, hoping that they would start the process to fix it. Then, they charged me $130 for a scratch on the surface of the loaner phone. It was literally a scratch that I did not notice, and it had been in a case the entire time, but they were not convinced. Then, they decided to just replace my phone rather than fix the old one. This is at least two weeks after I had initially brought it in. So, all in all, I didn't need to get a loaner phone, but they gave me a loaner phone for no purpose. Then they charged me $130 for a scratch I didn't even notice, for a phone I didn't need. Not to mention the fact that my phone was originally broken because of their software's defect. I would have appreciated a little more helpfulness, explanation, and consistency in what was needed for repairs. Another time recently, I brought in broken headphones which I had bought for $30 a month prior, and I asked for a replacement. The customer service representative told me it wouldn't be covered by the warranty. I tried to explain that I had JUST bought them, they're not cheap, and that I didn't do anything to break them. But she kept trying to get me to buy new ones. I said No, left, and called Apple on the phone, when one of the customer service reps looked at my recent purchase and offered to send me replacement headphones. I never write customer reviews but I am getting increasingly frustrated with the customer service at this store and would recommend going elsewhere, especially because I found calling apple on the phone was much more helpful. read more

Brought in my laptop because the battery was expanding and breaking the case. I made an appointment online and was seen right away when I got there. Everyone I encountered was super friendly. They said they would have to ship it out to their repair facility and would take like a week to get it back. Actually ended up only taking like maybe 3 days. Everything looks like it was fixed properly, even got a new case on it. Also I don't think my laptop was under warranty anymore but they did cover the repair, I think it may have been a recall or something. Regardless happy apple stood behind their product and my experience at this apple store was great from start to finish. read more