One of the best lodgings at this price-point in our extensive U.S. and international travels. From…read morethe adept desk-clerk upon arrival who assured me Booking.com's was the best rate and seeing that we had a room that was amazingly and surprisingly QUIET to the desk/breakfast room attendants the next morning who both came to our room to show how the shower stem worked AND went for more hot-sauce packets so that we could truly ENJOY the breakfast burritos, it was PERFECT. Ignore those reviews that harbor fear! I walked for an hour before breakfast and despite the outskirts-of-town nature of the area felt safe (it's a CITY; keep your wits about you and be CORDIAL to strangers). Although it's ok we moved on for our 2nd night I was a tad disappointed we couldn't extend our stay thru Saturday night as they were fully booked. We spent $100 more last night and the only (unused by us) "plus" seems to be that they have an indoor pool. Would stay at the Hotel Y again without ANY qualms.

The walls are paper thin. The kid in the room took advantage of the rolling chair from 7 an until…read more11 pm. There also seemed to be vacuuming by the staff after 8pm. You could hear voices above and next door. The towels were small and paper thin. We had to turn the heat way up because there wasn't enough blankets. On the plus side the breakfast was better than expected.

I was very disappointed with our stay. I expect a Hilton to be top notch. This clearly isn't that…read more There are no amenities in the room except soap and two coffee pods. Maid service is only done every other day which we didn't realize until we came back to our unmade bed, dirty towels and no coffee. When we went downstairs to get our water we were told the two bottles of water were free but if we wanted water on additional days, there would be a charge. The place is in serious need of an update. The breakfast was abysmal. We ordered a veggie omelet and the waiter came over twice to clarify what I wanted on my omelet. What we both got was an overdone omelet stuffed with bacon, not one veggie in it. I then thought i would try the biscuit's and gravy, seriously, the biscuit could have been used to pound nails it was so hard. Every morning for three mornings I tried and they were always like rocks. They must just keep reheating the same biscuits over and over. The fruit was good, thankfully. The lobby was like a frat house. People had brought in Mexican food and were eating it all over the lobby. Kids were running everywhere, climbing on furniture and yelling. Then the traffic noise is super loud and keeps you from getting a good nights sleep, even though we had requested to be far from the street. All this for the price of nearly $250 a night. If you come to Yakima, there must be far better places to stay. I can assure you, it will be our last. The only reason I gave them two stars instead of one is the beds were fairly comfortable.

We didn't know what to expect from downtown Yakima but we were very impressed with our visit to the…read moreHilton Garden. We stayed for a couple of days and at first we were intimidated by the crowded parking at night, but they have underground parking that you can access with a room key. This was great since during the day above ground was pretty hot. When we checked in the people at the desk were very friendly and they melted when they met our pups. The lobby has a snack bar/sundry/gift shop where you can purchase everything you need at reception. There's also a beautiful two sided fireplace that I'll bet is great in the winter, but they didn't light up during our visit because of the warm temps. Also in the lobby is a restaurant/sports bar. My sister enjoyed the steak while I got a salad. There was a nice chill vibe with the visitors sitting around and relaxing. The only complaint I have is that our poor server was running around as he was the waiter, bartender, and expediter while there was just one lady in the kitchen. He seemed overworked and were worried about that poor man. Our room was a very clean suite so we got 1.5 baths and a separate living room with a pullout sofa bed. It was great to be able to spread out and the wifi is very reliable. The hotel is near the conference center and the state fair grounds and there are a nice mix of restaurants and shops. There's even a nice brewery/restaurant on the next block. There were a surprising amount of grassy areas in the neighborhood to walk the dogs, but we limited the distance we walked from the hotel because there are a lot of sketchy homeless people down the block. We felt safe all around, except when we talked to some of them. We're no slouches because we've lived in sketchy neighborhoods in LA, San Francisco, Oakland, etc, but there was a weird vibe with these folks. Still I'd happily stay at this hotel again. Within the walls, it's a great setup.

mostly everything is good and standard, amenities like pool…read moreand exercise room, but we decided to Place a room service order from the number we found on a laminated paper in the room we ordered a burger & salad the guy said that it would take 45min To get here 1 hour later it is not here so we cancel the order another hour later they page is & tell us our food is ready and we go down to front desk she was eating something DO NOT ORDER FROM 1 800 -913-0435

RAVEN was sweetist person I have in many years at a best western she informative and helpful I give…read morea 10 out of 10 out of 10 stars thanks Vickie Cain california

Pretty poor experience at this hotel. It was capped off by trying to use the fitness center at 5am,…read morewhen it was supposed to be open. My key didn't work, so I went to the front desk. The woman at the desk chastised me, telling me it doesn't open until 5am. I informed her the sign and hotel guide says 5am, and I only have an hour to workout. She says the sign is about to be updated in a very annoyed tone. How the heck would I know that? She finally reluctantly agreed to let me enter while telling me "the sign will be changed soon." Well, future me isn't here. Present me is, and I want to use the services as advertised. I will not be staying at this hotel again. Poor experience, especially given I'm a Diamond member. F-

Great free super electric car charging in parking lot! We…read morerequested a pack and play and were told there would be one- even when called that day- BUT none was available! The price is too high for the hotel. Friendly staff Nice lobby

This is the first time in the USA NOT have a hair drier in a room, I called to ask a front desk…read morebut even do not have extra for just in case. They charge almost 2 times than usual this week end and they charge moreover compared with other ones. But over all it looks like not a good motel.

I usually post negative reviews on hotels, but I must say that during our current stay here in…read moreYakima, it is certainly worthy to notate a positive experience. To begin with, although the lobby is a bit dated, the inside is super clean. Our room had an updated bathroom, which was executed well. The room itself was also VERY clean, much better than some of the other CS we've stayed at. The location too, has easy access to eateries and wherever else you might need to go, thanks to the close proximity of SR 12. It's a 'no brainer' for us where to stay on our next visit to Yakima.

A friend reserved 3 rooms here for a group of us and it was fantastic. I echo the previous…read moreposter's sentiments and am happy to report that 2 years later the same is still true. Great and knowledgeable hosts; cute, clean and spacious rooms all with their own bathrooms and jetted tubs; FANTASTIC breakfast - very nicely presented and inspired by local ingredients. We loved it.

I have never experienced such offensive service in my life. It took repeated calls to get a simple…read morereservation. The woman was rude and unhelpful. I had to repeat information over and over because she just could not get it right. She had my credit card information and everything she needed for the stay days in advance. I called the day of to confirm... There was no confirmation. Why? Because I had not filled out some stupid form via email regarding food allergies. I had told her I was driving cross country and did not have convenient access to email when I made the reservation. UNBELIEVABLE!!! She is a horrible listener. She has no idea who the customer is and like I said, I had to repeat myself over and over again with repetitive information because she just couldn't get the reservation right. DO NOT spend your money here. Bad people! UPDATE (10/13/2014): For the record I received a nasty email from the Inn staff today. I considered it hostile, insulting and threatening.

From the kind and efficient service at the front desk to the clean, well appointed room my entire…read moreexperience was first rate. My small suite was quiet, and the balcony overlooking the river was a nice place to sit. The complimentary drinks and breakfast buffet were a lovely and unexpected bonus. l've stayed in a number of hotels in Yakima and this was the best l've experienced. 10/10 would stay here again.

I liked the amenities of the suite. Balcony, river view, desk/seating area, bed/sink area, TV in…read moreeach suite side, and a bathroom where the door swung to slightly ajar by default. Layout wise, I didn't like how the TV was back behind the desk. I like to watch a show while eating breakfast and checking email to start the day. Bed and pillows were comfortable, which helped me feel refreshed for the next day. My co-worker and I arrived early and our rooms were not ready. That's fine, but there is no real business center for us to set up and do a couple hours of work on our laptops while we waited. Plenty of greeting room-type seating and knee-level tables, but nothing really functional. We would have had to rent a business space to get an outlet and a reasonably ergonomic table. The evening reception was very basic but nice experience. The breakfast was basic (scrambled eggs, potatoes, and a meat) with a few other things - but very salty. It is plated for you, so it takes something away from the buffet style of getting what you want. My co-worker, on the other hand, had a very unpleasant experience in a room that smelled like dirty dog trying to be covered by strong chemicals. He suffered through it because it was only one night.

Location, service, parking and the common areas are good. Breakfast variety and the smell of the…read morerooms are not. For breakfast there was only 1 choice of bread (biscuits). No string cheese, no hard boiled eggs, no berries, no real cream for the coffee, but don't worry the coffee was super weak anyway... these are regular items in most hotel-included breakfasts. The eggs were pretty bad too. And the rooms look nice but they have an old and musky smell, perhaps they need to change the carpets? Definitely an ok place to stay at but would be MUCH better if the address those issues.

A nice hotel in Yakima. The staff and facilities are nice. Our double queen bedroom is huge, the…read morerolling bed is nice and new. The air-conditioning isn't loud. The only problem is the bathroom, the spring loaded auto door close is squeaky and the placement of the toilet paper holder is too close to the shower curtain, so we took the roll off the holder and you have to holder down the toilet handle for a proper flush too. We're here for the WMEA conference. The hotel restaurant is closed on Sunday!