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    Apple Self Storage

    1.0 (1 review)
    Closed 9:00 am - 6:00 pm
    Updated over 3 months ago

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    4 years ago

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    U-Haul Moving & Storage - Newmarket

    U-Haul Moving & Storage - Newmarket

    (3 reviews)

    BEWARE OF HIDDEN FEES…read more This location is a scam and they charge you hidden fees even if you return the truck the same day on the time agreed.

    First time renting a van at Uhaul, first time using the Uhaul self-check in. Horrible experience…read morewith the manager SUZANNE (pictured in this locations photos) Arrived at the location at scheduled time and tried to use the app to self-check in for the first time. Took a few minutes to find parking as the lot is small, ended up parking across the street.Took a few minutes to find since there were a few vehicles out front which did not match, and the remaining vehicles were behind the locked gate. I assumed it was where all the other parked vehicles were but none of them matched but as I was going to walk into the check in, I found the van in the laneway. At this point it was 15 minutes after the scheduled time and during the self check in process, was told to confirm that I found the vehicle, then send in pictures of my drivers license to get verified. Took 5 minutes to verify but during the verification process, a lady walked up to the window as I was sitting in the van and said "You need to get out, I just rented this van". Assuming she was a customer since she was not wearing a uniform, I replied that "I rented this van and am in the check in process on the app." She replied "I rented this van to a customer, you need to go rent another van" so I knew she was an employee. I told the live verification representative on the app that I was being kicked out and will do the check in process at the counter. At the counter, there was some confusion in the system and when the employee (who was excellent) asked for Suzanne's help, she said "The order was cancelled because he REFUSED to verify information with the live chat". Wow, accusing me that I refused to provide this information when she was the one who aggressively kicked me out of the vehicle? When I explained to her what actually happened, Suzanne again said "No, it is because you refused to give your information, that is why the order was cancelled". Sure, I want to rent a van but I'm going to refuse to give information? That makes a lot of sense right? I was tired of dealing with Suzanne, so I let her 'win'. I continued my rental with the employee and the rest of the rental was ok. I don't know how someone decided that Suzanne was qualified to be a manager, but if doesn't even have the skills to speak with a customer without accusing or making assumptions, how is she expected to manage a whole location and its employees? I definitely would hate to work under her. Due to this experience, I will not be going back to this location unless there is action taken to correct this problem.

    Two Men and a Truck Newmarket & Aurora

    Two Men and a Truck Newmarket & Aurora

    (3 reviews)

    Two men and a truck did our move in early March - moved within Newmarket. We received a quote…read morewithout a site visit, which was our first hint that it was not going to go well. The short version is there were numerous problems with the move; from numerous boxes being moved to the wrong rooms (despite being properly labelled), some items not being moved at all (resulting in us having to rent a truck the next day to complete the job ourselves), to a new items being damaged (armoire and couch). In addition, the move was bigger than the quote, so we received a bill that was $750 more than the quote. This is on top of a very generous tip we gave the crew before we were aware of the issues. We called 3 weeks later to report these and was told someone would get back to us. Nobody called back, so we called again and spoke to a gentleman (I believe Stewart) who has no interest in doing much to make it right, other than fix the items that we had already repaired ourselves. VERY DISAPPOINTED. More disappointed in the service after the fact than the actual move. Stewart spent the entirety of our call interrupting me to defend why he wasn't prepared to make it right.

    The movers did not communicate with each other nor did they communicate with us. One worker would…read moreopen the door and leave it wide open while it's -10 out then yell at my family and I for not having it open all the time, at this point in time we only have electric heaters since we weren't able to get gas installed in time for move in. As well that same mover wouldn't listen to anything we said about where things should be placed, and then would drop it wherever he felt like and walk away. He was bitching about his own co-workers and also at my family. Overall, this experience was absolutely terrible and my family and I were so beyond disappointed about how they treated us and there lack of respect.

    Apple Self Storage - movers - Updated August 2026

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