This is my 4th Phone that I replaced. The manager was not helpful at all she had the worst customer communication skills very bad attitude. Worst store that I've ever been too read more

I came in today to try and back up a phone because I was told by Verizon that I could not. Every single employee was extremely pleasant, friendly, intelligent, and helpful. I was approached by several employees periodically to make sure I was being helped and I felt so valued as a customer. My phone was completely backed up. I also had an appointment scheduled and did not have to wait a moment, even with it being extremely crowded in the store. They are the best!!!! Thanks so much Apple!!!! read more

The store manager at this location is incredibly rude. I had my logic board replaced in my MacBook pro 4 times in a YEAR. The manager insisted that it was my fault somehow even though the software corruption was clear; his own geniuses brought this up when my 2nd logic board failed. He then insinuated that I should leave his store and find help elsewhere as his staff was sick of dealing with me so regularly. Incredibly poor professional experience and has put me off apple products after spending $3000 on a computer, iPad and new phone this year with them. They in fact encouraged me to go to HP. read more

I love apple and have had every iPhone that ever came out. And every store visit has been pleasant except yesterday. I had 2 separate appointments and both times I was skipped to where someone had to come up and ask if anyone has helped me yet. One appointment was for a failing display on my wife's iPhone 6s. It has a hairline crack on the screen. The guy says they can help me but has to take it to the back for a second. When he comes back there is a chip now where it was cracked so they can no longer cover it under warranty. It's $129 for a new screen. I don't really have a choice since I'm still paying on the phone. So we come back an hour later then they show me some blurry photos saying there is corrosion from liquid damage so now it $299 for a replacement. Taken through the wringer is how I felt when I left which is sad considering I've spent thousands of dollars on their products over the years read more

Jazmyne and Jon were extremely helpful and Informative. Good people and great service

Every time I go there I always have a bad experience. I went into the store and made an appointment and they told me I would get a text message when they were ready for me. I received a text message saying they were ready for me so I returned to the store. I was told to sit down and wait my turn. I waited twenty minutes only to be ignored. If they were not ready for me why tell me to come back. read more

Thank you Laura. You made me feel comfortable and at ease. It is so nice to know that quality service is not a thing of the past.

Some of the reviews here are odd; I was just in there for a screwup that I believe I was responsible for. I walked in and everyone was friendly(it was 5:30PM); I had an appointment set up by phone because AppleCare couldn't figure it out. I waited maybe 5 or 10 minutes as they were very busy. Brian directed me to the counter and did some tests and solved the problem in a couple of minutes. Even though I was out of the time frame for AppleCare, I still was not charged. I really never have anything bad to say about Apple. They're great any way you look at it. read more

worst customer service ever and the blonde manager was of no help whatsoever. She sucked as well as the other employees. Will not return to this store. read more

After a maddening time of trying to reset my Apple password, then finally getting a real person on the line in order to set up an appointment, I was told that my iPad is no longer covered by their free Genius Bar service...not the experience I would have expected from a visionary company! read more

Last time they worked on my computer, they sent it back with all the screws on the bottom very loose and now they've almost all fallen out! The bottom of my laptop is now loose! read more

Needed basic help with my Ipad 2. I have zero experience dealing with Apple customer service. Couldn't get help online so I drove about 20 miles to this store to see if they could help me. Did not realize I needed an appointment. Was told they could help me in 2 hours. OK fair enough. I didn't want to wait but made an appointment for tomorrow. The thing is, I still don't know if they will be able to help me with my issue! I got the impression that if you are not there to make a purchase, they can't waste a minute on you to even hear your problem. I am going back tomorrow and will report back on YELP! read more

My Wife and Daughter needed help from Apple, so my Wife went to the Northbrook Apple Store, and my Daughter went to the to Oak Brook Store. They both have the same phone, and encountered the same problem. Oak Brook couldn't be more knowledgeable and helpful, while the way that my Wife was treated in Northbrook was a disgrace !! The Apple Associate wouldn't even give her the time of day !! Two of the same phones, problems, company stores, but definitely not the same definition of customer service or work ethic !! read more

Pretty bad experience. Since I didn't have an appointment, I was told that there was a 30-40 minute wait for walk-ins. Once I'd shared my phone number, I was told I'd receive three text messages. When I arrived at the store after I'd received the third text message, I was told to wait at a table. When nobody came to ask me why I was there, I spoke to the guy who was directing people towards different tables. 30 minutes after I'd been told the store was ready to see me, an associate (whom Apple calls geniuses) came to ask what was wrong. The first thing he looked for was the warranty status of the phone and then asked us if I'd bought the extended warranty. He said I wouldn't be having a conversation with him about my phone if I had bothered to purchase the extended warranty. He then suggested that the problem I'd experienced was because the phone might have been dropped. Well, I then asked him to show me any visible signs of wear and tear on the phone and he said it was possible that there was internal damage without anything being visible on the outside. Seemed to defy all logic. He then said that he needed my consent to take the phone inside their premises to inspect and that if there was any damage, we'd have to pay $129 plus taxes to get it fixed. At this point, I decided I'd had enough of talking to John Choi at this store and told him that if he took the phone inside to see what was wrong, he should return it to me in the same condition. He then took it inside and came back with an explanation that didn't make sense. My guess is that nothing was done about it; they asked for $142 to fix it. Since I didn't want to spend that kind of money on this phone, I walked away. The fact that there was no satisfactory outcome to this was not a big concern to me. However, having to wait endlessly to talk to somebody at the store and then being made to feel as if I'd been stingy in not shelling out for Apple's extended warranty on its products was not pleasant. If I could, I'd give this store 0 stars: the number of Apple employees at the store outnumber the number of customers. I can't speak for other stores, but here it was not pleasant AT ALL dealing with the associates at any point during my visit. read more

I didn't get the name of the person helping me but it was a light skin gentleman with a beard. He was really energetic, attentive and patient. He asked me what the problem was and listened to everything I had to say without interrupting me. He then proceeded to do what he had to do and made sure I got all the help I needed. Even though, this store was extremely busy he had the patience to make sure I was happy. Excellent staff. read more

Great experience! I took my computer in to get looked at and when the guy couldn't find anything wrong he kept digging until he found something wrong! Most places would have given up after the first initial check! The appointment took a little longer than expected but worth the wait! read more

Apple watch stumped Genius Bar and could not fix it. Had to leave watch overnight. When I returned for pickup, I checked in with 3 floor techs who all said the watch would come out. I waited 20 minutes and talked to the chief floor guy who said, "Oops, your watch has not been released." If I hadn't checked, I'd still be there waiting! Awful repair fixed nothing. Awful staff kept me waiting for nothing. DO NOT BUY APPLE PRODUCTS. read more

Walked in with the intent of buying an Apple Watch. None of the reps said a word when we walked in. We went to the watch section, looked at them; and then had to find a rep to help. We told the rep we were looking to buy a watch, apparently that must have upset him because he was completely rude thereafter. He very curtly said "Do you even know which one?" We told him, he responded, "Do you even know the color?" We told him. He radioed in asking for someone to sell us a watch and we looked at each other because he seemed so angry and really made us feel like like us being there bothered him. He got a response via radio and told us that they no longer sell what we are looking for, and only have the 1st and 3rd editions for sale. So we asked him if he could explain the differences between the two. He just looked at us, we repeated our question; and he literally stared at us like we didn't belong there and didn't bother to acknowledge, much less answer; that we asked a question. He just stood there. So we left. We were completely shocked at how bad the customer service was. read more

So I had been having a lot of problems with my macbook pro that I couldn't figure out how to fix. I mistakenly downloaded some software that wasn't compatible with my mac and couldn't even get past the login. Not to mention, my computer started running really slow beforehand anyways. So I took it in the the apple store to get looked at thinking it would cost me a fortune. It took them a little to get to me because they were so busy, but patience is a virtue. I was treated very well from the moment I walked in, and they even cleaned up my computer while I was waiting. When the tech got to me, I told him what was wrong and he immediately went on and fixed the problem and was able to clear all the adware and all the stuff on my computer causing it to run extremely slow. It took about 20 mins to do all this, and when he was done, it was running like new again, and I didn't have to a penny! I even noticed the battery lasts long because I don't have useless junk running in the background. Definitely deserves 5 stars. read more

I went to this store yesterday had a appointment at 640pm and i have to say they took me right on time the girl that helped me was awesome there was a issues and she didn't give up she even used her own cell phone to contact the provider i use to provide me service. Thanks for the great service. read more

The genius who worked with me, Scott, was rude and arrogant. Instead of listening to me articulate my problem regarding malware on my Mac, he chastised me for suggesting that Macs are susceptible to such malware. In fact, he seemed personally offended that I even had anti-virus software on my Mac, and blamed the malware on my anti-virus software (even after I had told him that the problem existed before I installed the software). He insisted that the "only" way malware could get on my Mac was if I had actively installed it with administrator access and blamed me for doing so. He made no effort to look for the source of the problem, and simply told me to erase and reinstall my OS as a non-specific solution. I was stunned by his lack of professionalism, his disrespect for a customer, and his arrogance, evinced by his refusal to believe that he was incorrect about any of his assertions. With customer service like this, I would like to take my business elsewhere in the future. read more

SABOTAGED MY LAPTOP!!!!! Horrible Service, I went to replace a bad battery. They asked me to leave the charger...I came back, where they gave me my laptop with a new battery but without the charger... I asked them, "Where is my charger?" They explained to me I did not leave the charger. When I had to explain them that they have it 100% and to check security footage of me leaving the laptop with the charger they just gave me a BLANK STARE...long story short I talked to the manager who eventually found me a new charger and all was good up until two weeks after when one day I picked up my laptop at home and heard a HORRIBLE RATTLE like something caught in the fan or something. Upon further investigation, I opened up my laptop with my precision screwdriver set (HIGHLY RECOMMENDED!) and found a piece of hard plastic on top of the fan. Was it a attempt to kill my Macbook Pro silently and efficiently? Maybe... All i know is that I'm NEVER GOING BACK THERE FOR ANYTHING EVER AGAIN!!!!!!!! STAY AWAY from their absolutely horrid customer service and the annoying staff which I don't even want to get into how incredibly brain deficient they are... So in short AVOID AVOID AVOID unless you want them to destroy and steal your things...and your money...just my 2 cents read more

Be careful, if you are told a repair is due to your negligence, get an opinion from the D.T. Chicago store. Twice the items wrong with one of my machines turned out to be warranty. Secondly, make sure you are being the right part and that is OK with Apple for you to install. Had this issue also for 2 4 hour round trips. I personally would broom the place and start over. I have no ax to grind, seldom complain, understand the pressure of retail and am a man of good will. I have a 17" powerbook just out of warranty. We called last week and explained the keys 7, u, j and m work intermittently. Can I purchase a new keyboard and how much. You can't purchase one. Isn't that machine old (under 2 years). Well if we brought it in for repair could you give us a rough estimate? $600.00. Are you sure there isn't there isn't anything we can do ? Sorry, $600.00 discussion over we are kind of busy here. I am a 20 year Apple user and would be afraid to total up what we have spent over those years. Customer service used to be a joy to call. I recently acquired 3 P.C. (much to my shame). I think Big Bill and Steve J. have been having to many lunches together. Maybe it is personnel swapping and the blood lines have become tainted. Hoping for the ship to get back on course, Ed P.S. I have a G-5 under warranty sitting on a shelf unused since after hours on the phone over a one month time we were not able to work out the glitches. read more