I have to give a HUGE shoutout to Emelyn, FOA, Carlos, Danny, Chris and Jessica. I spent a total of about 4 hours at this location on Monday and Friday and they all were so helpful, kind and knowledgable in helping me with all my Apple issues (and believe me, there were many). A few other employees helped as well, and I apologize I didn't get their names...but it made one thing clear- the employees at this location truly know what they're doing as well as how to assist people with consideration and patience. I was blown away. I must give a special thanks to Emelyn and FOA, who both spent far too much time with me helping me out with my devices. You both are INCREDIBLE and I so appreciate everything you did for me- thank you so much!! If you're choosing between which location in Manhattan to check out...do not hesitate to come here for quality care. read more

I stopped in with a question about how to trade in my iPad. Within 30 seconds I had my answer from a guy who was very knowledgeable and friendly. While I was there, I picked up the new AirPods Pro. That sales process cannot possibly have been any easier or better. I was in and out of the store within three minutes. read more

My phone was stolen this afternoon and I ran to the Apple Store in a panic. They could not have been nicer or more efficient! They immediately helped me freeze my phone, got me hooked up with a temporary phone, and told me how to apply for my replacement phone (yay AppleCare!). Best advice they gave me...freeze your stolen phone then get your temporary phone and download your information from the cloud THEN erase your old phone. Otherwise, my cloud info would have been gone. Cute cute boots Thank you, Mike, Sapphire and Henley for helping me with so much efficiency and compassion! read more

I was at site early this morning to purchase Apple Pencil. Was directed to individual who probably haven't had coffee yet. After painfully extracting the the information I needed then and only then asked staff to bring item from another area from stores wasting 20 minutes. First make sure staff is trained, 2nd have a coffee bar for them. I have been an Apple customer for 20 years. I'm moving to Android environment. read more

Want to Give a Major Shout Out to Frances! She is the most wonderful person inside and out, Kind, interactive, honest, blunt and gets the job done! had to move my iPhone to another and it was a lot. She is as cool as it comes. Apple should have her run all customer service operations out of Cupertino. She deserves a raise! She is a natural born leader! GO FRANCES!!!!! read more

A solid Apple Store, as far as Apple stores go. This one is rather big with two levels and plenty of associates who greet you warmly and are there to help with everything you need. I came in on a weekday morning because I was in the area and really wanted to try one of this VR headset demos everyone's been talking about that last 30 minutes and are supposed to be life changing. They had availability later in the afternoon, but nothing right then which was a bummer. Value wise the prices here are the same as any other Apple Store. Worth a visit if you're in the area, but if you want to try the headset demo be prepared to wait. read more

Apple Store on 14th Street in Chelsea sometimes has training classes not offered elsewhere. It's very inconvenient from where I live. When I'm nearby I have gone in and gotten the same great customer service when I ask questions. Sometimes I cop a free phone charge by plugging in to a display. It's great fun trying out the new devices. Today I had to update four of my SIX Apple devices. Even my old iPhone 5s had an update. It took me hours. I guess that's the price I have to pay for the security of using Apple products. I'm recommending you stop by this store when you're nearby. read more

Apple - New York - My MacBook circa mid 2012 still runs great. Sometimes screensaver doesn't work, today it's fine! 02/11/23 - Mobile Phones Near Me - New York, New York

I came in today for a charging issue with my MacBook pro and Loyola at the Genius Bar was a complete SAINT. You'd think a charging issue would be a simple fix, but it sadly wasn't. The good news is Loyola was SO patient and accommodating, he ended up resolving the issue. I couldn't be more relieved and happy with my experience. Loyola you're the best! read more

USELESS AND INCOMPETENT - REFUSE TO FIX VERIZON PHONES. Do NOT go here if you have Verizon or are a Verizon Wireless customer. They will refuse to let you buy a new iphone and will not let you get service. They will tell you to walk all the way over to the Verizon Store and "work with them instead" no matter how much money you are willing to spend. AND if you are a decades long Apple and Verizon customer like me these "men" will throw you to the street with NO PHONE because they are too stupid and rude to give you a pin number BE WARNED. read more

Such smooth service! I had an appointment with a 15min window to puck up my pre-ordered Iphone and I was able to walk right in and get my order. Ideal location and great customer service! read more

Apple - New York - New Iphone 15 - Mobile Phones Near Me - New York, New York

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Very gorgeous building in great location. This is the largest Apple store I ever visited. But I'm not satisfied with their service. I make an appointment with their Genius Bar staff but they are impatient and my computer issue wasn't solved. read more

Apple - New York - Mobile Phones Near Me - New York, New York

Arrogant Apple! The Indian service guy told me it would take hours and hours and hours to transfer my up to 128G data to the new iPhone 14. He said I should not spent their time. The Indian service person let me go back home to do transfer by myself. I told him I bought iPhone 13 twice in Atlanta and San Francisco and it took me 30 mins transferred the data in stores. He said the network in this store was slow. When I asked he change another service guy, he synced up a person for a long time then the new guy came back with the same answer even though I told him I was ok to wait for 1.5 hours. He still suggested me to leave. Surprisingly Apple haven't conducted massive layoffs for low performers like other high tech companies did. read more

Apple - New York - Mobile Phones Near Me - New York, New York

I was a walk-in to the Apple store on yesterday, to exchange a new pair of EarPods. A pair that I had just purchased a couple of months ago at the Grand Central store location. An associate on the lower level pointed me in the direction of the Genius Bar, where she said she'd quickly made an appointment for me to have my EarPods examined by a Genius Bar technical associate. When I arrived to the Genius Bar floor, the gentleman at the front of the floor (I believe his name was Yabin - I'm so sorry if I'm getting his name wrong) asked my name, probably saw my EarPods purchase receipt in the Apple system, and he then told me that he'd gladly just switch the faulty EarPods out for a new pair without the hassle of the Genius Bar inspection. Yabin walked me over to an associate, told her to use his manager code to override and I walked in and out of the Apple store in 20 minutes flat. 25 minutes at the VERY most. I used to live blocks from this Apple Store location so I'm very familiar with how busy they can be and how much foot traffic that location gets. And so with that in mind, I can say that I am truly appreciative of how quick yesterday's transaction was handled, without any hassle, and with the customer in mind. Thank you Apple Team! Signed, loyal customer for more than a decade. read more

Somewhat ok store, bathrooms are mostly clean (aside from the guy blasting screamo in one of the stalls. Otherwise, stop in and be prepared to wait. read more

The store is absolutely ridiculous... Absurd, stupid, it is for imbeciles to come by here. I bought a freaking charging cable three months ago, and overpaid 2 to 3 times what I would've paid on the web but I did because they said it had a warranty... yeah sure but he comes attached to coming to the store and being scrutinized by their "genius". This is like one of those jokes how many geniuses does it take to make sure that the freaking cable is not charging ? here at least three of them are discussing the issue as if it was brain surgery coming back-and-forth and holding on for replacing a stupid cable Witch At the end they gave me a refurbished one... Should have bought one on the web for 10 times less and no aggravation. read more

I sat there over 2hrs to not have my phone looked at or touched. I guess I'm suppose to drop over 1k&hope it's not my 4th phone in a row messed up because something transfers over. I left my home with 98% battery&now I'm at 17% with just texts,settings,spotify,brief call&some gps. My phone is preventing me from making Dr appts,ordering things I need,lot of issues with safari&apps. I feel like I've been to Apple 20x's since my original issue that started with the iPhone 7,wiped the device clean 10x's AT LEAST and they still won't look at it. I thought Apple was suppose to have good customer service but after multiple Apple stores,running around when I'm sick I can say NOPE. read more

I am not an Apple fan and don't personally own any Apple products. This created a problem when I got locked out of my Apple account and I had no other Apple devices to send the recovery info to. Enter the friendly staff at this Apple store. They were patient and not condescending on how I could possibly not own any Apple products, etc. They helped me get everything sorted and now I have access again. read more

I have a 2016 15" MacBook Pro with touch bar, which randomly crashed and wouldn't restart. I tried a bunch of things over next couple of days but no dice. Figured it was dead. Took it to this Apple Store. The Genius took it apart in a back room, told me the logic board is dead and quoted $678 to replace it, with loss of all data. I went to Rossmann nearby to ask about data recovery. The guy at the front desk took the laptop apart in front of me and found the issue in 10 seconds. A small screw had become dislodged and was wedged between two components on the board. Worked fine after removing that. No cost (I gave the guy a tip). Amazing. I really hope that this was just incompetence on the part of the Apple Genius, and not them trying to charge me for unnecessary repairs. But it's a one star review either way. read more

I inherited an old MacBook, partly used. Walk to the Apple in Chelsea, New York, New York And got immediate phone service due to a time crunch. My first laptop. read more

I want to rate KYLE at the W. 14th St. Apple store with 5 stars. Recently, my bag was stolen with my airpods inside. In order to make an insurance claim, I needed my receipt, which I had apparently tossed out. Kyle went to great lengths to find the receipt (from 2022) and email it to me. I can't recommend him highly enough for his hard work and good humor first thing in the morning. read more

One of the many Apple Store's in NY, this is in the Meatpacking District / Chelsea at W 14th St right next to the fantastic, stunning Starbucks Reserve Roastery. The store is over three floors (it isn't as big as it sounds - but it still is a decent size) with a rather nice glass staircase. The staff didn't stand out as other Apple Stores do, but they still did have a decent selection of Apple merch on show, the store felt pretty modern but I do feel the store was a combination of small floors making it a decent size and I would have preferred maybe it to be over two floors, both being slightly larger as it would give the store a nicer feel to it compared to being slightly cramped. It might not be the nicest Apple Store in the city, and it might not have the most features one would think of when imagining an Apple Store - but it doesn't mean it's terrible. A decent store in a decent location for sure. 3* read more

Apple - New York - Staircase - Mobile Phones Near Me - New York, New York

A spacious Apple Store on the cusp of the Meatpacking District and Chelsea, this location covers 3 floors of a lofty building on the corner of 14th St and 9th Ave. Like most Apple Store locations, this one is spacious, and the staff are super friendly. And if you're coming for a genius bar appointment (that you made in advance, of course, you savvy person you), make your way to the third floor and look to check in with one of the those Apple Store workers holding an iPad. After visiting several times for various reasons, whether looking at new products or accessories, or visiting the Genius Bar for repairs to my devices, the experience I've had has always been helpful, knowledgable, and courteous. There are times when they've run late due to a back up of appointments - however, overall, the Genius Bar has been on-time (read: well-staffed) and super helpful. read more

Apple - New York - 3rd Floor Window View - Mobile Phones Near Me - New York, New York

I came in here twice, both times to get information on a broken MacBook and then on buying a new one and both times I the employees were patient and helpful. I spoke to Jason (I think is his name) in the Genius Bar and he was great. I didn't feel rushed at all and I had tons of questions. He offered to help me if I wanted to come back with my hard drive and mov everything from one laptop to another. The next time I came in, Deanna helped me, and she was wonderful! I'll be back should I ever have anymore questions! read more

I arrived for my appointment with the genius bar 2 minutes late because I was waiting to speak with a store representative. They told me my appointment was summarily cancelled and they could reschedule me for an appointment within 30 minutes. After waiting an hour and a half, I was told my appointment was moved 2 hours later. I do not recommend this store at all. read more

This is one of my go-to branches. I've purchased items here and repaired items here. No worries. I had to review here because I took a look at all the "bad" reviews and it's just a lot of entitled people expected a whole lot during a pandemic. One dude says "only stupid people shop here" while admitting he shops here? Anyway, as mentioned, no issues at this location. I've had iPhones repaired, a Mac repaired and purchase my watch here. No issues. Staff is generally courteous but you can sense they have to deal with a lot of a-holes. Sorry guys. read more

5 stars specifically for the store manager Andrew and his team . I came in visibly distressed after my phone was stollen -is it embarrassing to cry in an Apple Store? Yes. Could i help it? No. But Andrew and his team didn't make me feel awkward or embarrassed for being so upset, instead they were patient, understanding and incredibly kind and generous in their time and efforts to get me a replacement phone. In a world and industry where everything is becoming automated and AI generated- that level of care and hospitality really stood out and was deeply appreciated. read more

Not great. Came in with a friend to buy a phone.They let us in but could not get any assistance and they said we needed an appointment. Ok fine. Went outside, bought on line, returned when the order was ready. One of the people brought the phone. After I asked just 1 question, he said he was not the one who bought the phone. That's fine. Do not really need their help to set up or anything like that. Just overall they could have been a little more friendly, seemed like a couple of people in charge of the floor were on the edge. Nothing major. Next time I will probably get apple items delivered if I decide to buy. read more

The guy that took care of me Mario, was super knowledgeable and very nice. Had a lot of patience with me. I went there for a battery for my iPhone 7 but after talking to him I brought the iPhone 14. Now I have to learn how to use it. I hate change but got to schedule some classes. read more

I came here on a Monday around 3pm. I like this location as it doesn't seem as crowded as other locations, like UWS, midtown, or Soho. I came here to check out the new 15" MacBook Pro, released July 2018.. Um, awesome. The sales associates here are always knowledgeable, and not pushy. They understand the products are big ticket items, and customers need a lot of information and time to think about these purchases. Even when they're busy, I appreciate that they work hard to have enough sales associates on the floor to accommodate most. So that even when they're busy, you're never waiting long to talk to someone or ask questions. This store has 3 levels, which makes it annoying to travel through the store. You can definitely get a work out if you take the beautiful circle staircase highlighted at the front of the store. FYI, there's an elevator behind the stairs. Bathroom is on the 3rd floor. read more

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This absolutely ridiculous. I was getting new Airpods and they are was having hardware issue. And "genius" people didn't help me. They are was searching solutions on google!! (???) (I can search solutions at home) I don't have any ideas how these people at Genius bar was getting their job. Unhelpful, rude and so mean people. I went to chinatown and THEY FIXED MY AIRPODS MAX IN 5 SECONDS! I never will visit this store in NYC. Never. read more

Lifelong iPhone user. Just spent 45 minutes in this store, ready to buy a new phone. Asked 3 different people for help but no one had time. Should've been a fun trip...now I'm looking at non-iPhones. So terribly disappointing. read more

I came to have my water damaged iPhone 12 replaced (surprising to even have to due this when you consider Apple's claims that this phone has an IP68 water resistance rating) and ended up spending most of almost an hour and half just waiting around. Check in was quick but had to wait over an hour for someone to help us out including multiple redirects to different floors to talk to sales and the Genius Bar since one person alone couldn't answer all of our questions. Worst of all, when we went to talk to people on the sales level our appointment was ended so we had to try and get a spot in the queue again to be able to talk to the Genius Bar people again. This has never happened at any other Apple store before and it was honestly surprising. Overall I don't think I'll be coming back again. read more

I went to this Apple Store for a phone repair since it's close to my job. Waited 2 hours for them to say that they didn't do anything since they saw water damage. When I asked for my phone back to bring it back to my service provider to take advantage of their deal, the Genius Bar employee told me they couldn't give me my phone back unless I paid them $400 for a replacement or had AppleCare or insurance. Luckily I had insurance, but they damaged my phone screen in the process of it all, to try and make a sale there. When I later went through the terms and agreements, I saw nothing about them holding phones hostage if they're damaged unless you paid for a replacement or had coverage of some kind. It's good if you need to buy accessories or a charger, but I would not go here for any Genius Bar issues. read more

I bought an IPhone mini 13 out right today. They couldn't activate it because another family member is the primary account holder. So they sent me to the T-Mobile store. That store started the process and I tried to finish when I got home. 2 hours later on the phone, this Apple store was no help. The carrier and the Apple support line tried to trouble shoot and found that the phone that was sold to me had a shared coded number, attached to another subscriber. This is unacceptable. A waste of an entire day with nothing offered outside of taking the phone back for an exchange. I will not be exchanging, will be getting a full refund. Very disappointing experience. read more

Worst service, jerks that pretend to be customer service oriented ... when they know a product is deficient and has a problem - they tell you, 'I did you a favor by returning it the first time.' I am a shareholder and was appalled at the disgusting manner in which I was treated recently for attempting a return a pair of beats headphones that died within 4 weeks of use!! Down with Apple and down with the garbage service and wanna be managers that run this store!! read more

I went to the 14th/8th avenue store to pick up my order. I was there 5-6 mins after closing (they close at 8). And even though, it was just a pickup, the employee at the front door refused to let me go inside and pick up my order. He said that their systems are down, even though I saw multiple people inside because it was just a couple of mins after closing. I told him I had the QR code ready and I was traveling tomorrow morning. He still refused. I asked him if it's possible to change the pickup location to another store that's closer to me, so it's easier for me to grab it before I go to the airport in the morning bc it will be really tight for me. The employee offered NO advice or sympathy. His solution was to come down to the 14th at store pick it up at 9am. Absolutely worst service experience at Apple. I left in tears and cancelled my order bc no way that I could have made it to the 14th st store at 9am and made my flight. read more

Although I'm still on the fence about the giant phone* she sold me on, I do want to throw a shout out to Sequaña. She's the only Apple Store employee that seemed like she gave a shit here, and that's worth something. I think. This location is a cool spot with the towering glass staircase and the 14th street location, but despite the employees seemingly outnumbering the customers whenever I've been there, it's hard to get some good help. Unless you find Sequaña. Otherwise, this is an Apple Store. They've got all the Apple things you need here, and it's surprisingly not usually that crowded, despite being in the middle of Manhattan. Then again, I'm not someone that camps out when they release something new, so YMMV. _____________ *Is 'Portrait Mode' really worth carrying an iPad around in my pocket? read more

Do not bring your repairs to this Apple Store - go make your Genius Bar appointment at a different store. I brought in my MacBook Pro with Touchbar after my display was having issues - it would display when the screen was below 90-degrees but once you opened it to 90 degrees, it would go black. I was told this was a common issue (in fact, it was is https://support.apple.com/13-inch-macbook-pro-display-backlight-service) and that they could fix it in a timely manner and it would be covered. While at the store, I confirmed with the Genius Bar technician that the screen did in fact turn on before it reached 90-degrees, and it was the technician that reported that it appeared to be a display connector issue. I then get an email around 2-hours later asking for me to call the Store for an update. I call the store and they let me know that AFTER the repair, the display does not power on anymore and that they will have to send it to an offsite facility to fix. In addition to that, I will now have to pay $475 for the repair. I asked multiple times, "so you are telling me that my display, which was powering on at certain angles when I brought it in, is not powering on after you repaired it." and they confirmed that was correct, but since it has to be sent offsite (and is no longer covered by Apple+ Care, I would have to pay the full $475). This is when I hung up on the store and immediately called the Apple Support Number, who let me know that this is NOT the expected behavior. I was able to be connected with Michael, who was a Senior Support specialist who was able to get this approved. So moving forward, go to a different store to get repairs or call Apple Directly when this 14th St store tries to charge you. read more

Made an appointment online, didn't have to wait outside at all. It's annoying that they check your temperature since it infringes on personal space. Masks are required and lastly staff is very friendly as always. read more

I have a love-hate relationship with Apple and their stores. This store in particular tethers between useful and frustrating. Some employees across Apple are extremely knowledgeable about their products (Emil was one such employee who was incredible) while others have me questioning how they are able to sell products they don't know anything about other than what you can look up yourself( meaning they cannot actually explain why there would be a significance between models and their slight differences in features). I actually came here to do a battery replacement and was told it would take 3hrs which was understandable, since I did it a day before the last day to do so to get the price at $29, but my phone was finished within a little over an hour and the only way to check that was to see it in my email which I didn't have access to. I came in an hour earlier thankfully. My review is not based off that. The last time I came to this store was to have my computer erased so I can send it in for a trade, the employee I had couldn't get the monitors to work and told me there was more wrong with my laptop other than the backlight of the screen (I couldn't erase anything myself because my screen was black). I ended up leaving without erasing anything on my computer and sending in for a trade without erasing the hard drive which I do not recommend doing unless you can't like in my circumstance. I had been to this very same store less than a month perhaps 2-3 weeks before to have it assessed when my screen was having the issues with the backlight turning off and on, the day I bought it in, I took my laptop home and it was completely black (let all the Apple conspiracies flow). The employee told me everything was fine with my laptop and that only the backlight was having an issue (he ran tests) and that they could replace it in store for $300 or so (I did not opt to do it). The other employee that I had who could not get the display to work told me that there was an issue with the signal and that I would have send in to get it repaired and that would be flat rate of $450 to fix everything and that they didn't repair anything in store except phones. I didn't appreciate the mixed communication and the process of getting things assessed to then have ship them away, like going to a doctor, you should get a second opinion when going to the Genius Bar. Random: I got the full quoted value of my laptop so their definitely was not as many issues as I was told there were. The reason why I asked Emil about the Mac computers was because if you trade in computers, you don't get cash you get a gift card that can only be used at Apple. He was one of the few employees I encountered who knew about the products beyond the surface level. I know now which option fits me. read more