Absolutely Horrible Experience - Avoid Apple Auto Care I normally don't write reviews, but what happened at Apple Auto Care deserves to be shared so others can avoid the stress and disrespect my family went through. We bought a car from them that broke down in less than a week. When we went back to address the issue, things somehow got even worse. The manager was unbelievably unprofessional--he called my wife out of her name, spoke to us with zero respect, and even told me to "shut up" while he was talking. I've never experienced anything like that from a business. When we tried to speak to the owner, he made it clear he didn't care at all about how we were treated or about the car failing almost immediately after purchase. This place has no professionalism, no customer service, and no integrity. Save yourself the trouble and spend your money somewhere that values customers and sells reliable vehicles read more

this is what they're using to deceive customers using catalytic cleaners and power washing engine bay this was a lemon before I even pulled off the lot read more

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recently purchased a used vehicle from Apple Auto Sales, and unfortunately, it turned out to be one of the most disappointing car-buying experiences I've had. At first, I had high hopes as stated in my previous 5 star review regarding the sale itself. However, the vehicle began having issues almost immediately. It constantly bogged down and had serious fuel problems. On one occasion, my daughter-in-law was filling the tank and gas was leaking out almost as quickly as it was going in. It would not start on many occasions and made a large bang sound when trying to start it. It ended up being abandoned in driveways and side of the road several times due to breakdowns and stalling. Despite taking the vehicle back to Apple's mechanic numerous times, the issues were never resolved. I barely drove the car because it was never in reliable condition. I decided to bring the vehicle to another mechanic when the brakes failed, the car is now in the junk yard. I was the worst vehicle I have ever purchased. Although the vehicle was older and cost just over $6,000, I expected at least a few months of dependable use. Sadly, that wasn't the case. The lack of accountability and inability to identify or fix the recurring issues have left me extremely disappointed. At no point was I offered any compensation or consideration for the repeated inconvenience and loss of use. I'm sure Shawn will say that Apple did all they could and that it was my fault for buying an old vehicle. It is what it is--I made a bad choice. But based on my experience, I can say with confidence that I would not purchase another vehicle from this vendor. read more

After 2 successful test drives, I purchased a 2010 Ford Mustang in June 2024 from Apple Auto Sales for $8,500. The car sold to me by Apple Auto is a "lemon"! The review I am writing is all fact based. Apple Auto will state, if they ever do respond to this review or to me, that we bought the car "As Is" so we are stuck. That is not how good companies take care of their customers. BEWARE!! Prior to purchasing the vehicle, Irman from Apple Auto made several verbal statements to me and my son assuring us that the quality of the vehicle we purchased from Apple was of the utmost quality. Irman stated to us that: "There are no major issues with the car and that he checked it himself" and after I communicated to him that we needed a very reliable car since my son will be driving it to and from his college in Texas, he then stated that "I also have a son in college at UVA and I would allow him to drive it that far because it's in good working order". Unfortunately, the car he sold to me was not in good working order and severely failed the state of MD inspection. We were forced to repair the car at a large expense for it to pass the state inspection, to obtain a title, registration and receive MD tags. The fact that he made these statements to us convinced us that the vehicle he represented and sold to us was in good working order without any severe deficiencies. To start, the check engine light came on the day after I purchased the vehicle and brought it home. It's really strange how that occurred after two test drives and driving the car home to Frederick County MD from Fredericksburg, VA. After purchasing the vehicle, our first goal was to get it registered and titled in MD. However, in order to do that it must pass a state inspection. The car did not pass the state inspection because of multiple mechanical and other issues. At this time, I emailed Irman & talked to him on 7/12/24 regarding all of the issues that were found with the check engine light error codes, inability to put gas in the vehicle & MD inspection reports, Irman said he would look into them and follow-up with me. He never called me back. He just sent an email with the "As Is" car sale information which I already had. Because of these issues we were not able to drive the car for a total of 35 out of the first 36 calendar days immediately after taking possession. And this is what he described as a "Good Car". On 7/29/24 the repair shop completed the work for the car to pass the MD state inspection and for it to be safe to drive. Total repair cost came in over $3,900. We called and asked Irman to work with us and help us cover this cost. He said he would call back and he never did. The original $3,900 has now turned into over $5,100 because the car continued to have error codes, started going into limp mode and needed additional work so our son could at least drive it safely to Texas. The issue of trying to put gas in the vehicle also has not been resolved which Irman clearly stated to us on the phone on July 12th that you knew how to fix it and would get back to us shortly. He has never gotten back to us to help resolve this or any other issue. It is shocking to see the large number of items that failed on a car that he verbally said was in good working order. The check engine light is still on to this day with multiple error codes and I have now spent over $5,100 in repairs, over half the cost of the purchase price!! On 8/7/24 I called Irman at Apple Auto and spoke to him about ongoing issues with the car. He stated that we should have known to take it back to the VA state inspection location before we had any repair work done. How in the world would I have known that?? That info wasn't in any of the information he gave to me at the time of the sale and he did not communicate that information to us previously. He said he was driving and needed to get off the phone but would call me back later in the day to continue our discussion. He has never called me back! Now 9/10 no call back to resolve! read more

I wish I could give no stars. worst dealers ever. I brought a 2015 Ford Focus after afew months started having problems with it. one thing after another until finally a good mechanic told me that it needed a new transmission. I'm out of $6,000 and now my son has no car to drive to get him to school or work. Turns out Ford had a recall on the transmissions on the year car that we brought. I believe the dealership knew that but sold me the car anyway. I should have known something was up when I had to bring the car back to get them to put new brake pads on and non stripped lug nuts because the car didn't pass inspection in my state without that work being done. read more

In hindsight I really should have read up on the reviews of this dealer before buying a car from them. However I was in a rush since my car had recently been totaled. Wound up buying a 2008 Mercedes SLK 280 for sticker price $7500, paid for tags and plate and everything there equaled out around $9k. Didn't have the greatest brakes in the world but was priced quite lower than similar SLK's in the area. Come to find out after driving back to southern Maryland, the front suspension blew on the drive home, still drive able but very uncomfortable. Took it to a shop for MD inspection, just like every other car sold from here it did not in fact pass inspection. Had to replace the wiper fluid pump, brake pads / rotors, and front shocks. Not too bad but nowhere near enjoyable work doing it in the driveway. Possibly the most painful car to fix on your own. Few months later the engine mounts failed as well. This was the biggest pain in the rear I've ever experienced. Also just replaced the headlights 8 months later but I doubt I can blame the dealer for that one. read more

I inquired about a 2007 Mini-Cooper that was listed on Car Guru. Submitted a official email inquiry through Car Guru on day 1, then on Day 2 talked to Yala about the vehicle. We discussed financing and how to apply through them. I completed the financing and schedule a test drive on Day 3. I called to confirm everything the night before (tonight 12/1) to only talk a gentleman that told me they sold the car! I briefed him on my conversation and application processing through Yala and he told me; "Someone came in, test drove the car and purchased it. He said by law he doesnt have to reserve a car for someone" He was rude and unprofessional. Told me I should've put a deposit down. Do not, I mean do not, patron this typical "BS" style dealership. I am going to report this on Car Gurus. They should work on their customer service and internal communication. They ran my credit and processed my application, thus impacting credit rating to only sale the car without even giving me a call. Do not go to them!!! read more

This is the WORST car dealer. They are misleading and not helpful after purchase. They dont give you the full information. DO NOT USE THEM. If I could give them a ZERO I would The only thing that went smoothly was working with Lendmark. read more

I gave one star because I had to. My 16 year old son was so excited to get his first car. I was worried about getting one that had no warranty, but his Dad decided to take a chance and get a gorgeous Volkswagen Passat. Heard great things about VW's and the people at the lot made them feel like they could be trusted. Exactly 2 weeks after he got the car it starts to cut off and have issues. We took it to the shop for the FIRST time and had work done. A week later back in the shop for yet another problem. We have had this awful and unsafe car for 5 months and have done nothing but fix and replace with no end in sight. Took it to have another diagnostic test ($200) only to be told it will cost $4000 to fix!! Asked if we could trade the car back in as it had issues as soon as we got it and was informed how it was sold "as is".. Well glad to know that your customers safety and expectations mean nothing. Now i have a 16 year old riding around in a car that cuts off and breaks down daily. STAY FAR AWAY FROM THIS PLACE and NEVER put your loved ones in their cars. I am beyond livid and hope that there's a lemon law or something that we can get rid of the hunk of junk we bought.. FIRST of all don't ask me why the junk you sold cost just as much to fix as it did to buy. That's something you should answer. Why would a car within 8 months need that much service and that costly if you sold something worth buying!!!!!!!!! NOT too mention it wasn't 8 months when the problems started. HOW ABOUT THAT???????? And Yes it took a few days to get the remainder of the $200 to you because there was confusion since you had been making the deals with my 16 year old son. And you want to stop my comments after your crappy response to your crappy cars??? LIKE I SAID I WOULD NOT EVER recommend ANYONE, EVER to your dealership and me owing you a raggedy $200 has no reason to sell junk cars.. ALL MY OPINION AND MY DEALINGS WITH YOU...PERIOD Response from the owner6 days ago Hello Debbie, sorry to hear that you car broke down. Let me remind you you bought your car 8 months ago and owed us $200 which you paid happily after 30 days. You never mentioned when we collect the money that your car has issue. You bought a used car for your son and after you drove 8 months it was your responsibility to maintain the regular service. We are unable to understand a car initially cost you $7000 required $4000 repair. Nice when the owner has no remorse and send something that unprofessional on a website. Share your customers financial information. Don't be mad at your customers that shared SO MANY reviews about how crappy your cars and attitude is. DO BETTER read more

Traumatically horrible customer service, the manager Imran Ahmed is only there to take as much money as possible, and adds on a bunch of fees after you purchase. As a bonus, a fake key may be added to make you think you are getting two keys. This is the place to go if you are trying to waste money on a car that will display a check engine light as soon as it's driven off the lot and needs $5,000 in repairs. read more

I am very unhappy with this company. We came in for a car asked about the repairs that have been done and what it needs. Most was lies, about 30 days later we have a massive oil leak.plus to find out the heater and a/c doesn't even work. I call to talk to them, he sets us up with his brother a mechanic in MD to fix car. We find out from his brother thst this dealer isn't a mechanic and doesnt do much repairs, after spending 850 on repairs at his brothers shop 2 days later the car starts smoking and we have more oil leaks that will cost us over 600 more dollars. Lies lies lies. Never buy a car from them. So after spending money on a car that should be reliable we have to spend 2000 plus more to fix this damn car. Worthless company needs to have the better business bureau look into them!! read more

The worse customer service i had ever experienced from this owner/manager Imran Ahmed about my recent business with him, i had hidden fee, and the car was full of multiple problems, can't even pass the emission inspection, i only find out after i drove away. After my credit card statement arrived and I found out he add some kind of fee i called and asked why he has not mention that extra fee or the car's problem? and if i know all of that i would't buy it, i asked all or some money back from the extrat fee, i was surprisingly curse at ( go fxx your self ) so i will not recommend this place to anybody, if you are looking for good car with a honest dealer and good customer service please, goes somewhere else. read more

This people will act friendly and lie to your face and tell you what you want to here in order for them to make a sale. Once you buy the car they become arrogant a-holes .You will end up dropping 2000 in repairs. And the warranty they give is crap they will find ways not to pay. They will yell at you on the phone. Very unprofessional people. What goes around comes around. Stay far away from this place. read more

BEWARE ALL CONSUMERS! I bought a used car last year that had a 90 day warranty, The engine blew after only a month. This company refused to honor my warranty and was personally insulting to me and my mechanic. They make you sign an ARBITRATION agreement so that you have no recourse to take them to court, Very unprofessional and arrogant owner and sales people. Just look at their other NEGATIVE reviews, No cooperation whatsoever. False information on used vehicles. read more

My son and I went to another lot was treated badly at Prestige Auto. I was going to end the day and just go home and try a New Car Dealer in the morning. Instead my son saw an add for a 2012 VW Jetta called Apple Auto Sales spoke with Malik he was kind to us on the phone. Once we arrived the car was just as described and priced fairly. Need I say anymore we came away with the car my son wanted no games easy purchase. I will be looking for another car for my daughter and I bet you can guess who will get the business. (Apple Auto Sales) thank you again read more

The most awful car buying experience that I have ever had in my entire life. i drove to Fredericksburg, because I really liked the looks of the car. I decided to buy it and Imran, the manger, took a check for the down payment on the car and stated that he would deposit it on the 20th. When the financing company called, they asked why we paid with a debit card and a check. We told the truth. We stated that the check was to be deposited at a later date. I then got a phone call with him yelling at me stating why I said what I said. I told him that I was an honest person and he had not told me to say anything otherwise. (I would not have lied anyway). The loan was cancelled. He told me that I can either tell them that the check was to be cashed or I would need to drive the car up and he was going to keep my $500. Anyway, the owner Paul got involved and he actually was friendly. He offered $500 towards the $1,125 in repairs that needed to be completed on the car. Before coming up, Imran stated that he was going to pay me or the shop the $500 immediately upon coming to the office as Paul had authorized. Once I was finished signing the papers, he then tried to tell me that I needed to wait for the loan to fund. I told him that is not what he had told me to begin with. I told him the car was in the shop and we would not be able to get it out without the payment. If I paid for it in full, why would he then pay the shop, that would have to refund me the money.... I knew it was a trick. He relented fairly quickly and paid the bill. I do feel that Paul tried to make it right, but then he left it back in Imran's hands and he tried to screw me at the last minute. It is also worth noting that he gave a $250 warranty, I am pretty sure I paid for it. It is trash. If the transmission is bad in the car, it will pay up to a $1,000 for a transmission, but you have to pay for the service. Where can you get a transmission for 1k. Nowhere....... read more

This review is long over due. Not only have I gained a trusted and professional salesman, but I have found a new friend. This company was recommended by my trusted credit union and I have no regrets after driving my hybrid honda 160 miles a day without one issue. Thank you Emi for your world class customer service, quality service and standing by your word. read more

I wish I can give him less then one star. I drove 1 1/2 for him to tell me to fuck off because: 1) Can you tell me about this car? He said it's junk (I was thinking he is being funny) 2)I asked him if the car been hit or painted before? He said not that I know off (which made me wonder) 3)before looking at the oil I asked him when was it changed? he said recently I pull the stick out and it's black. Then he said why are u looking at the engine and the body.. do you want to test drive it or not? I was like why are you upset? He said people like you will never buy a car and u have nothing on you but as soon he saw the money he started being nicer so I said to him good luck selling any cars with this customer service. By the way I looked the law up if you get a messed up car from them you are allowed to call the dealership bored up and complain the miss advertisement. read more

STAY AWAY! My boyfriend and I drove 2.5 hours to go look at a car we saw listed on Car Gurus, and on Craigslist. After we showed interest in a Subaru the owner raised the price and said it was a typo. First RED FLAG! How can it be a typo on 2 websites? He asked us when we were coming to see the car so we told him in the afternoon. When we arrived the car wasn't ready! WE also told him we were coming from far away.They were in the garage doing "things" to it.The pictures online also were edited. The car had grease smeared on the dash and needed detailed unlike the pictures. As soon as we test drove it, the check engine light came on and the cruise control light kept blinking! Why wasn't this fixed before we drove 2.5 hours!? They told us they ordered a part and it wouldn't come for a couple days because it was a hard part to get. Supposedly within 12 hours it was fixed and they wanted to sell it to us. I doubt they fixed the problem! The owner called and was disrespectful on the phone. When we said we weren't willing to pay the raised price. He told us consider the car gone. VERY RUDELY! The owner wasn't at the car dealership when we were there, so he wasn't willing to make a sale anyway! We may be a young couple, but my boyfriend knows cars! We car shopped around and no one has heard of this place. Its in the middle of car lots that restore crashed cars. The owner even called us after he saw a review on google, threatening us to take the review down! (I just wanted to write a more detailed review on our experience!) read more