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    VIP Auto Inc

    4.0 (13 reviews)
    Closed Closed
    Updated 3 months ago

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    Hamid S.

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    8 years ago

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    6 years ago

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    8 years ago

    Brought a car from this dealership on Veteran's Day, owner was very helpful and friendly. Prices are very good.......

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    Review Highlights - VIP Auto Inc

    Hamid and Brianna were by-far the most professional, informative, and honest folks I encountered at any of the places I went.

    Mentioned in 5 reviews

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    Mazari Motors

    Mazari Motors

    2.2
    (40 reviews)

    Excellent Customer Service.!! Mr. Williams is a great person and all staff in the store. Great job…read moreguys.!!! Thank you so much.!!! Also; AMAZING PRICES.!!!

    DO NOT buy a car with them. I have a long story here, and make sure you read it before you buy ANY…read morecar from this dealership... I really wanted a Sorento, and I had bad luck twice the day I bought one from this dealership. It happened the 2 I was looking at, at the dealership in Manassas the one I wanted was sold the night before I went to see it, and the other was on hold and had a deposit. But Mazari Motors in Tyson's called me and said they had one there. I went to look at it. I called and texted with Sam making sure it was able to finance before I arrived. I told him how much I had to put down, and I filled out the finance information. I was told everything was good to go, and to be there by 4pm. He then went on with the financing... instead of a $350 month payment, he got it to $420. Wow, right... Again, I knew my credit wasn't the best, but I agreed. He told me that included GAP and a service contract warranty. For 12,000 or one year, whichever comes first. After I agreed to it and right after I was signing papers he told me, "The bank will call you about the loan. Don't tell them that you are paying the $1,500 on Friday. Tell them you put it all down today." That was a red flag I know... I got the car the last day of February, wasn't cold. I didn't think to try the air conditioning on the car. So, a week later, it was hot out. I turned on the air and guess what?! It didn't work. So I contacted the dealership, no response. So, I called the number to the Fredericksburg dealership on the contract. I talked to the ONLY person there who tried to help me with any of this, Crystal. I told her my situation, and said she would talk to her manager and call me back within an hour. Well then next day I called again. She asked, "My manager didn't call you?" I told her no one called. So she said to hold tight and she would get back with me. By this time it was almost a month since I got my car. I called again on a Saturday and got ahold of Crystal. I told her I had contacted the Tyson's dealership, and no one ever got back to me. My temporary plates were about to expire, and I asked about those too on top of the air conditioning. So finally, her manager (I want to say Bill) called me. He told me that I needed to contact the Tyson's location and to tell them I spoke with Bill and Justin and that I need the policy number for the service contract I have, and to ask for the plates. He told me they always want to take care of their customers, and want them to have a good experience. So I called. When you call there it's like calling someone's personal phone, "Hello." Very unprofessional. I called and spoke to a man and he said he will have someone call back. Sam texted me and said that someone tried to call me, but I was driving. So I texted Sam when I was home and told him about the plates and the air conditioning. He told me in order to get my plates I needed an emissions test. I told him where I live in Culpeper County, you don't. He told me I had to, and that I couldn't get my plates until then. So, I got in touch with Crystal again and told her. I told her how I wasn't getting help from them, and that I don't need an emissions test. By this time, there were several HOT days with my 3 kids and no air. I was livid at this point. So, Justin finally calls me. He made things sound great! He would get my plates taken care of and apologized, and then told me to call the licensed mechanic I want and have them call the service contract place (Wynn's Premier) to get the air taken care of. So, I finally did! Here comes the best part... it wasn't just the air conditioning that was wrong, how about the spark plugs, the leak in the coolant system, and about 5 other things that cost over $2,400... I WAS PISSED. So, after that happened, I texted Justin since I had his number and he told me to call with any questions. (I also wanted documentation of everything). I told him how much it all came out to. Asked to be refunded for this because NOTHING was covered on their Wynns Premier service contract. NO RESPONSE, ever to this day. They only care about money and not quality or their customers.

    Enterprise Car Sales

    Enterprise Car Sales

    1.3
    (4 reviews)

    I want to share my experience with Enterprise Car Sales so others can make an informed decision…read morebefore purchasing a vehicle. When I purchased my vehicle, I was promised that floor mats would be provided within three months. Unfortunately, that promise was never fulfilled. During that entire period, I never received a single phone call, email, or update regarding the status of the floor mats. Every attempt to get information was met with silence. After months of waiting, I finally went back to the dealership on June 1st to speak with the manager. Instead of addressing my concerns professionally, I was repeatedly interrupted while trying to explain the situation. The manager displayed a dismissive attitude and seemed unwilling to listen. What was most disappointing was his response when I questioned why no one had contacted me regarding the promised floor mats. His reply was essentially, "Why would I reach out to you over some floor mats, I'm the manager?" As a manager, customer service and follow-through should be a priority, especially when promises are made during the sales process. This experience left me feeling that once the sale is completed, customer concerns are no longer important. Based on my personal experience, I would not recommend purchasing a vehicle from this Enterprise Car Sales location. If any promises are made during the sales process, I would strongly encourage getting everything in writing and following up regularly, as my experience suggests that verbal commitments may not be honored. I am extremely disappointed with how this situation was handled and felt it was important to share my experience with others.

    Enterprise should be more concerned about the quality of their inspections. Junk. The manager told…read moreus that this is a job and if the car comes off their lot with issues its is not his fault and nothing we can do about it.

    VIP Auto Inc - carbuyers - Updated July 2026

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