I had a very disappointing experience with CarMax from start to finish. After purchasing my vehicle, I was told by the service department that it would be ready on a specific date. When that date arrived, the repairs were not completed, causing an unnecessary delay. Once the vehicle was finally ready, I was incorrectly told that I needed to obtain a physical check from my bank before taking delivery. My bank does not issue physical checks, which CarMax should have known. To make matters worse, I was given this information after the bank had already closed, creating another avoidable delay. Because the repairs could not be completed before I took possession of the vehicle, I was given documentation and told I had 30 days to have the remaining repairs completed at no cost to me. However, when I contacted the service department to schedule the repairs, I was told I would have to pay Tesla out of pocket for the parts and then seek reimbursement from CarMax afterward. That is not what I was told when I accepted delivery of the vehicle, and it is unacceptable for customers to receive conflicting information depending on who they speak with. On top of everything else, I was promised that $250 would be waived due to the delays in receiving my vehicle, but that never happened. The biggest issue throughout this experience has been the lack of communication and consistency. Different employees provided different information, commitments were not honored, and I was left to sort out problems that should have been handled by CarMax. Purchasing a vehicle should be an exciting experience, but instead it was frustrating, stressful, and unnecessarily complicated. I expected much better customer service and professionalism from a company of this size. read more

Previous damage on the car that was not disclosed to me. Passenger's side door was damaged severely and was independently repaired- not up to standard. Paint color on the passenger's side from the front to the quarter panel in the back is a different color from the rest of the car. Furthermore, on closer inspection at a body shop, there is a dent remaining and dirt in the paint scattered throughout the passenger's side. I contacted Carmax sales representative- Scott Snead and he told a service worker to tell me that the passenger's side including the dent and the dirt in the paint were up to CarMax's standards. Apparently, CarMax's "standards" are like having no standards at all. The passenger's rear tire was also leaking from its patch that CarMax had put on there so it's obvious now that damage occurred on the passenger's side that was undisclosed to me during the sale. read more

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Great first experience with Carmax. We found exactly the car we wanted online (but out of state) and carmax shipped it here for a test drive with no obligation. The car arrived in a matter of days and we were on our test drive less than 20 minutes after arriving at Carmax. Thank you to our salesman, Russell Killcrece, who had us out the door in our new car that day without any high pressure sales tactics. He made recommendations based on our actual needs and gave good advice, I would certainly send family members to see him. We also did a trade in and had an online quote for the trade in before we arrived at the dealership. Nobody asked for my keys before we did a test drive and decided that we were going to buy. When we made our decision they did a quick inspection and ended up giving us more for our trade in than the online quote. read more

I bought my Subaru Outback from CarMax in July 2025, and it's been nothing but issues since the first week. I really wanted to trust CarMax's "certified" process, but my experience has proven their cars are not up to the standards they advertise. Here's the timeline just to show how much time this car has spent in the shop: * July 29: Window switches didn't work -- fixed. * Sept 5: Same issue again -- fixed again. * Sept 26: Car had to be towed because it wouldn't start -- they replaced the battery. * Oct 2: Radio stopped working -- car was kept for 3 days. * Oct 27: Wouldn't start again -- had to be towed once more. This time I was told it was the battery and alternator. That's five repairs and two tows in less than four months. It's stressful constantly having to make appointments, follow up with service, and rearrange my schedule. Once the car's actually in the shop, it's fixed fairly quickly, but clearly not inspected thoroughly -- the alternator issue seems like it's been the real problem all along. To top it off, the one service tech who had been working on my car was suddenly "let go," which doesn't exactly inspire confidence. I'm paying a large monthly payment for a car that's been in the shop more than in my driveway. I love the Outback when it actually runs, but I'm constantly disappointed and frustrated with how poorly everything has been handled. CarMax promotes itself as selling high-quality, fully inspected vehicles, but based on my experience, their cars are not up to standard. I trusted their reputation for reliability and transparency, but this has been one of the most stressful and disappointing purchases I've ever made. read more

I've experienced why CarMax Fredericksburg only has three stars on Yelp. It's a shame too, because I had purchased two prior cars from CarMax and the experience was great. This time the experience has been nothing more than a frustrating chore. Becky the sales person was great. The managers at the Fredericksburg store are useless. Between not returning phone calls, or Ignoring my request to see a service results after finding a instrument warning message during a test drive, I'm done with CarMax. read more

My wife and I started looking for a new(er) vehicle about a month ago, and we found a Toyota Tacoma on the CarMax website. We started the process to have it moved from a CarMax in MD to this CarMax (Fredericksburg, VA). It took about 4-5 days for it to get there. They emailed me to schedule a test drive, and since I was out of town, I asked them to reach out to my wife so she could schedule the test drive (since the truck is more for her than me). They did, and she replied the next day and scheduled the test drive for 2 days later. Well, on the morning of the test drive, we were notified the truck, that we specifically had brought to Fredericksburg, was shipped to another CarMax in NC. The individual I was dealing with wasn't the same individual my wife scheduled the test drive with, and apparently nothing about it was put in their "system" showing the test drive was scheduled, so they "released the hold" on it. They said they wanted to make it "right by us", and presented another truck, that was out in KS, and I told the individual I was dealing with that any communication needs to be either text or email, because I was out of the local area. So, with the offer to "make it right by us", I told them my conditions to potentially buy the truck from KS. Apparently, they don't talk, because one of the managers called me (I was sleeping when he called, again, not in the local area), and I sent a text to the individual I was dealing with to let the manager know to email or text me, and I never heard anything else from them. My biggest complaints are the lack of communication within their own dayumed system; releasing the vehicle without so much as a warning call; the individual trying to blame us (at least to some degree, but I have the "receipts"), and then them completely dropping the ball, especially knowing when I was going to be back in the local area. Worst communication and follow-through that I've ever had to deal with. I wouldn't recommend them to my worst enemy!! read more

We sold a car that we had which needed a new transmission to this Carmax... Tried to use Carmax's online estimating system to get an idea what they would give us, but it came back advising to bring the car in. This means we needed to tow it in, which we did. They were rather quick to assess the vehicle and offer us a quote, which was less than what Edmonds (which is also Carmax) advised we should get, based on the honest entry I made. The car didn't run because of the transmission, but the rest of the car is in excellent shape. Edmonds gave a range of $2297 to $6000 that Carmax would give me. The offer we got was $2000. When reviewing the assessment, it said "pet odor" but there was no pet odor at all, as the last time a pet was driven in it was 2 years ago and they didn't do anything to cause the odor, especially not one that would last this long. So, what do you do when they make an unrealistic offer like this and you've already gone through the effort to tow a vehicle 25 miles to the dealership?!? You're stuck accepting their offer, I guess. read more

My wife and I have purchased four cars over the years from Carmax. Prices on the lot may be slightly higher, but that is more than offset by the fact that the cars have been rigorously checked out by Carmax. Our last trip to Carmax (Fredericksburg) was the best ever. Our sales guy, Russell Killcrece, was superb in his total approach. His product knowledge was great. His approach to all aspects of the transaction couldn't have been better. For example, when I noticed the owner's manual was missing and emailed him about it, he responded within 15 minutes on a Saturday morning to let me know that they'd reimburse me for a replacement asap. We live 50 miles away in Richmond, but we'll be heading back when it's time for our next car. Carmax Fredericksburg is our new "go to" dealer! read more

Purchased a 2014 CR-V, with 29K miles, on June 2023. The vehicle was for my daughter going off to school in the upcoming spring semester. Come November 2023, it is at Pohanka Honda for costly transmission service for a known issue covered in Honda Service Bulletin 15-086. The fix requires updating transmission software and replacing transmission fluid for a transmission shudder in low gears. The car shakes during low-speed acceleration. The CarMax extended warranty does not cover most of the cost and I will be out $500. The fix may not solve the situation but is a required first step prior to executing Honda Service Bulletin 17-040. Before this incident there were other issues that I initially gave Carmax a pass on. They sold the car with a missing radio antenna and broken XM antenna. I did not notice it until I brought the vehicle home. Although Carmax fixed it, after a month, it took a few trips to the shop to correct an item that should have been caught on the advertised "125-point inspection." The other issue, they sent me home with someone else's Virginia Tags. A couple days later I received the correct tags. The point is, do not rely on the assertions that Carmax is performing a detailed inspection on working condition, missing/broken items, and open service bulletins. Also read the fine print on the CarMax extended warranty on what is not covered. **UPDATE 28NOV23** - The car is still at the dealership as it now needs the torque converter replaced. However, the part is on backorder, dealer says it could take 2 days or 2 months, unknown ETA. ***UPDATE 14DEC23*** CR-V still at dealer. Now it could be 3 months or more due to lack of national inventory of torque converters. ***UPDATE 27DEC23**** Car still broke and at dealer. No torque converter in sight. We originally bought the car for my daughter to take to school. She will be leaving in my old truck until the car comes back. ***UPDATE 9JAN24*** New Year with no car. CR-V still at dealer no timetable to resolve issue. I see the CarMax social media team has responded to the review. I will give them a call and review their response. ***Update 1FEB24*** Still don't have the car. A few weeks ago I did contact the Carmax customer care line. They took notes and used their best compassionate voices. As a result, the Fredericksburg Service manager called. During our discussion he indicated he was well aware for the torque converter problems. The statement is comical because this is the location that sold the bad car with the open service bulletins for the faulty torque converter. Anyways they offered to put us in a loaner that my daughter could drive. We drove down an hour only to find it was only good for 15 days and then we would have to come back in. That didn't work and Carmax wasted more of our time. I will never buy another car from Car Max. In my opinion, their "inspections" are nothing more than a sales gimmick. In the end I paid too much for a used car my daughter can't use. Seems like they sold me a lemon but will not do the right thing and take this car back. Always trust the 1 star reviews, you know with your luck it will be you as well in a bad spot should you disregard..... read more

Bought my wife an Acura MDX and the staff were Great. No hassling and was in and out in under 2 hours. Thanks Carmax of Fredericksburg read more

Buying a car from them, super easy. Having them buy it from you? Nightmare. Supervisor at the business office? Pain in butt to deal with, limp handshake, no eye contact, lacks personality. It was more complicated than what it needed to be. I can't remember his name, but he looked like a young Kenny G, fabulous employee. Great personality, helpful and all great experience with him. He gets 5 ! read more

Bought the car in April 2023. Went for its first oil change and my mechanic said it was low and I need to keep an eye on it. Car had a leak on both sides of the engine, which was repaired (by Sheehy because CarMax didn't have the tools to fix it). Even after the repairs, the car is still consuming oil at an alarming rate (1 quart per 700-1000 miles). The warranty that CarMax pushed onto me through Fidelity Warranty services is refusing to cover the cost and CarMax is also refusing to pay. I have filed a complaint with the Better Business Bureau and the Attorney General's office. I also have a meeting with a lawyer and have reached out to some local newspapers as well. read more

Our experience selling a 2015 Nissan Murano to CarMax went very smoothly! All the employees we met were professional, friendly, and competent, and they seemed to enjoy working there. The kind, empathetic employee who told us what they had decided to pay for our car communicated well and genuinely wanted to make sure we were not disappointed. He showed us the Kelly Blue Book value on the computer (which we had already looked up), and they had actually come up with a fair price that was near the top of the range on kbb.com for a Murano with the same year, mileage, and features as ours. It was a quick, easy, way to sell a car, which was just what we wanted. You might get more money selling privately, but that will take lots more work and time than we were willing to put into this transaction. read more

We visited Carmax last night with a purpose. My daughter deserves a "new" car. She's been driving my 2003 jeep liberty for 4 years and its stressful when repairs are needed. 245k miles on the jeep. Its helped us through a lifetime. We felt the time was right. We drove about 40 min to Fredericksburg at 5pm Fri. Upon walk in, Jon came right to us and asked to assist. We advised pretty specifically what we were looking for. He filtered and printed a page of suggestions and we all walked out to look at each one. My daughter test drove and confirmed her pick. Jon filled out papers online while they cleaned the car. Another jon in finance had us sign off and all of a sudden we are standing in front of her new car with a bow! Jon was super amazing, and knowledgeable. He made us feel very comfortable and we could tell he was straight up. All good stuff here. Easy, wonderfully nice people and knowledgeable. Next car I need, thats where I'm going. Count on it. read more

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On Dec 4th I bought a 2013 Jeep Wrangler Unlimited Sahara from the Carmax in Fredericksburg transferred from Dulles. The vehicle seemed to be in great condition and exactly what I was looking for. The day I left with the vehicle my boyfriend and I noticed a bug on the hood of the vehicle. We shrugged it off and I left the lot with my new Jeep. I got it financed from Westlake Financial for 31,998. 2,000 dollars down, about 794 in monthly payments. The same week I bought the vehicle I drove it to work and in the middle of the day my coworker wanted to come out and see my new car. We get outside and there are four or five bugs (the same bug my boyfriend and I noticed when we left the lot) in the interior on the driver and passenger side of the vehicle. The bugs flew all around whilst using a broom to try and get them out and flew in my coworkers face. This is when I realized there was a real issue. I brought it home distraught and discouraged because my brand new vehicle was having such a nasty issue as this, my boyfriend tried to explain the bugs are just trying to make their way out of the vehicle for the winter. Mind you I have NEVER seen these bugs before this incident. They are not in our home or any of our other vehicles. He told me to vacuum them out as I saw them and encouraged me to be patient and wait it out. I personally power washed this vehicle as well as vacuuming it out 3 or four times. Dormant on freezing cold days however these bugs continued to pop out of the woodwork in various places in the vehicle. They flew on to my windshield and even in my face, I had to actually pull over while I was driving at one point because they were flying around my face and the windshield. I ended up spending what seems like hours on various calls with various reps and managers to get the issue resolved. I wanted with all my heart to keep this vehicle. I even took it back to Carmax to have them take it apart and clean it. I was notified there were no signs of infestation, that the vehicle was completely taken apart and cleaned and they didn't see any bugs for me to further worry about. Literally the day I picked it up there was a live bug on my drivers side door as well as another one I decided to take a picture of for record in the driver side rear door. I have been in contact with the location to return this vehicle and even despite this experience get another Jeep from Carmax around the same price. They are hitting my credit for yet another loan for a new vehicle when I STILL have one for this current vehicle which is not a good look on my credit and they are saying that I don't have a lot of options and if I want a new vehicle (the new one I was looking at is the EXACT same price as the one I bought) I have to pay more, they are unwilling to work with me AT ALL regarding this issue other than finding another Jeep that is no where near what I wanted and what I am looking for. This experience has been a nightmare NO ONE should pay over 30,000 for an experience as I have had. My family and I have been loyal carmax customers over the last 5 years and this has been the most stressful situation I have experienced buying a car. I DO NOT RECOMMEND. I sent the below message to my salesperson and he himself has yet to make a response to me, I have talked to what seems like 3 different "managers" all telling me different things. I am angry and frustrated with everyone involved in this situation and I am MORTIFIED they are allowing the sale of a vehicle with this type of problem. DISGUSTING HORRIBLE EXPERIENCE. Not only this but have have been waiting for OVER the 14 day period to get a refund for my maxcare from a car I bought from car max and then sold it has now been practically AN ENTIRE MONTH without receiving my funds back ON TOP of my refund from this horrible Jeep situation. IM SICK AND TIRED OF DEALING WITH CARMAX AND ITS INCOMPETENT EMPLOYEES. I have about $3,200 that is just fucking up in the air right now because of this incompetence and I am losing patience. The last time I called the Carmax in Woodbridge about my maxcare refund they told me that they are even seeing it in their system anymore SO WHERE IS IT?!?! I need answers and I need them fast! I can't even go about buying another car without my funds back. I feel completely scammed and taken advantage of by CarMax and I have MADE SURE to share my horrible experience on Facebook/yelp/google reviews. This NOW involves more than one carmax location because my vehicle was transferred and it now involves the home office because I returned the vehicle to the carmax in Fredericksburg but still have an open loan and NONE of my money back INCLUDING the maxcare refund I have yet to receive. I AM FURIOUS and I STILL don't have clear answers from anyone! read more

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I had a great experience at this location. Initially I thought I needed to return to the location in Reston VA. To my surprise "Nope". When I arrived I was greeted and immediately taken to the back once I met with my salesman Ronnie Monroe. Very pleasant young man and knowledgeable. He had a lot of patience and showed me different options to maximize my car buying experience. Within 3 hours I was driving away in my Chevrolet Equinox which I love. Thank you for the great service ! I will be back! read more

The Fredericksburg, VA has a very large selection of vehicles. The staff was friendly and courteous. Make sure you wear comfortable shoes if you come to look. They will no longer take you around on a golf cart, you have to walk the whole large lot. Unfortunately the day I was here the computer system was down. So any vehicle that did not have a price, you were not able to get the price until the computers came up. You were also not able to buy a car that day or get an appraisal on your trade. Basically all you were able to do is look and test drive. They rely on the computer for every part of a vehicle transaction. Definitely not the best way to do business. read more

Edward was awfully rude. He was nice when we walked in, we went on the lot and looked at cars , he spoke with us and we did not see him again. We then asked anther gentleman if he could help us get information on a car, he did just that and printed something out. Edward then came over to us and asked if the guy was helping us and we said yes. He then went over to the gentleman and became very nasty with him and accusing him of taking his deal. The gentleman stated he was just printing the info out and we were going to wait for him. We then moved to Edwards station and we he then looked at myself and my boyfriend and says " I need all of the information not little bits and pieces to help you " we then walked out. This salesman was very rude and there is no reason he should be on the floor helping customers. read more

The shit car dealership I have ever dealt !! Do yourself a favor go somewhere else because they are gonna drag your shit for days and will talk to too many salesman there not knowing what's going read more

While on a car search after dealing with various dealerships and getting quotes/pre-approvals, a vehicle at this CarMax caught my attention. I immediately inquired about the vehicle and was scheduled a test drive for the next day. The sales associate that helped me finance this car, Terry, was was incredibly helpful and friendly to me (even after I was 1 hour late to my appointment). Throughout the whole process, from the car's information to finance securing, Terry was legendary. Customer service impeccable. Not only did he walk me thru the whole process, but he did so with transparency and understanding of my situation and what I was looking for. He went above and beyond to make sure all of my questions were answered, even responding to my e-mails OFF the clock! As a customer, i value good customer service and I was given that at CarMax Fredericksburg, VA. I closed on the vehicle today, am happy with my purchase, and have been telling people all about CarMax already (including a random woman who complimented my car today). Listen, if you are truly SERIOUS about getting a CAR instead of HAGGLING around. CarMax may have you covered. Potential lifetime buyer here. Also at this location I witnessed good health precautions in accordance with the pandemic. read more

We had a good experience when selling our Corvette.It was time to down size.My husband was ready .I was NOT !!! Sheila Chewing made the process less painful.I will always remember her kindness throughout the transaction. read more

We have purchased four cars from CarMax. In each case, we turned in an old car and drove out with a relatively new used car. We signed up for their MaxCare maintenance/insurance program. In all cases, we paid more for goods and services and received less than fair market value for our trade-in. The MaxCare program seemed like a good idea, but we never had to use it. We thought the CarMax experience was worth it because they treated us well, it was efficient, and we got a good ride. The latest purchase from CarMax was a Subaru Forrester XT. It seemed as if it was a good deal, but it turned sour quickly. We realized that the "second key" was a valet key and every time you used the key to open the car, the alarm went off. We took it to CarMax and they said they had to charge over $200 to make a key. We had to pay that because the alarm drove us crazy. Three months after we took delivery the check-engine light came on. We took it to CarMax Fredericksburg and they told us to take it to the local Subaru dealer. The Subaru dealer said it had a recall on a computer update. The software was free but they charged $100.00 to install it. It was not covered by the maintenance package. The Subaru dealer said the computer upgrade was available before we took delivery. Why didn't CarMax do the upgrade before delivery? In March 2020, we found a metal piece under our car. It looked like a part of a coil spring. We took it to CarMax Fredericksburg and asked if it was off our car and if the maintenance package would pay for replacement. About 30 minutes later, the service advisor came to us and said, "They thought it was a coil spring; could not get to it any time soon; and we should take it to the local Subaru Dealer." I drove it into Ultimate Subaru. The service advisor took one look at the part and the car and said it was a broken rear driver spring and it was under recall. They scheduled me for replacement. In 5 minutes, the dealer found and scheduled a solution. Our conclusions: CarMax Fredericksburg has a number of problems with service: * It appears CarMax does not research recall operations on cars they sell. * It appears they do not do a valid analysis of problems that come in for warranty service. . To the best of my knowledge, nobody looked at the car for the broken spring... * They did not advise me concerning considerations. Is it safe to drive a car with a broken spring? As it turns out, it is not a problem, but safety should have been addressed. On the plus side, as I went to my car to drive away, I vented to a service person walking into the building. The CarMax service manager did call me after I got home. He did offer several ameliorating considerations even while at the dealer. However, it was too little, too late. We are finished with CarMax. While we have sent many customers their way, we will only have harsh words for our friends and neighbors concerning CarMax. As my dad used to say, "word of mouth advertising is the strongest force." I hope CarMax will overcome these major management problems. We have purchased four cars from CarMax. In each case, we turned in an old car and drove out with a new car. We signed up for their maintenance/insurance program. In all cases, we paid more for goods and services and insurance. We thought it was worth it because they treated us well and we got a good ride. The latest was a Subaru Forrester XT. It seemed as if it was a good deal. About two months later the check-engine light read more

In the past year I've purchased four cars and two of them have been with CarMax. I LOVE CarMax for making it such an exceptional experience and HATE them because they've ruined me for any other dealer. I hate the car buying experience overall. The uncertainty of the honesty of the sales people, not knowing what the best price really is and the bad reputation of must used car dealerships is well earned. This time around we were looking for a car for my wife and this was a particularly stressful search because we wanted something unique and special since we no longer needed a mommy-mobile. We wanted to make sure that we didn't miss any opportunities. We scoured the internet only to get completely irritated at the crappy sites and apps. Because nothing is as easy and none have as good a UI as CarMax we just got frustrated. Then there was the on-site experience of the competitors. The sleazy sales reps aren't the worst of it. I love that CarMax lets me get into the cars without needed a sales rep to run back and forth and find keys every time. Such a waste of my time and such an antiquated model. Then, regardless of it's the big boys or the mom and pops, the sales reps didn't know their inventory and could barely answer questions about their products. All of them seemed to know why you shouldn't buy other people's cars, however. ::eye roll:: And the fact that the sales reps told us to disregard the sticker price and they would check the "internet price" just sent me over the edge. After the forth such conversation, I just pulled out my phone and looked up the prices on my own. I hate that I feel lied to right from the start. Just publish the actual price you'll sell the car for me. The negotiations process is painful and just a turn off. Then we found a few potential cars at dealers, but honestly the sales person and/or the no-name shops scared us away from buying them. Not to sound cliché-ish but we wanted a name that we could trust. Ultimately we went back to CarMax several times over the week's search and the professionalism, relationship-centric process and the selection made us realize that we had wasted a lot of time visiting the other places. In some cases (not all) the CarMax price was marginally higher than their competitors. No problem. I'll pay a little more to get a better experience. CarMax's competitors should take lessons from how they do business, as their shop is always full of people and non-CarMax shops were wastelands. Thank you CarMax for another exceptional relationship-based experience! read more

I love the Carmax ideology. No haggling. I use to sell cars for Toyota, and because of that absolutely HATE haggling over vehicles. A fun and exciting experience can be totally flipped on its head when fighting over the price gets involved. Knowing that whatever is on the sticker is exactly what you'll pay is perfect for me. No fussing. No stress. I was so pleased with my car buying experience at Carmax in Fredericksburg! I love my new Sonata! My salesman, Michael Noll, was so accommodating, friendly, and helpful. We originally couldn't locate the vehicle I wanted to test drive (the one I ended up purchasing). No biggy though, after a quick phone call, Mike found out it was on the overstock lot. Because it was a bit of a distance from the showroom, he offered to get the vehicle and bring it over. No need. I have legs for a reason! Obviously the test drive went great because I told him to put a bow on it half way through. :) If I have to knock Carmax for anything it would be: First, one small piece of misinformation they gave me about the XM radio in the car. I was told that I would get 3 months of XM for free with the car. It turned off after 2 days. Kind of a bummer because I really enjoyed the coffee house rock station, and I really thought it would be worth buy if I found that I would use it regularly within the 3 months. Oh well! Second, I don't believe they looked the car over well enough before turning it over to me. The second day I had it mother was following me in her car, and when me stopped she told me one of my running lights was out. Now, Carmax fixed it without any complaint, but I do wonder if they had just overlooked it before turning the car over to me. Two issues that aren't very big, but I felt were noteworthy. Overall, I'm a fan of Carmax and would recommend it to anyone looking to buy. The process is as low stress as a big purchase can be, and you can actually enjoy your salesman because you don't have to worry about them trying to trick you into overspending. The extended warranties are also very inexpensive and worth it if you want a little security for your car's, and your wallet's, future. read more

Location 2.0 Stars: Not a great selection, not a great location, but the service was stellar. Salesperson 5.0 Stars: Candace Young was my sales associate and she was attentive, helpful, and extremely knowledgeable. read more

My son goes to CarMax yesterday to sell his car and buy a new one. You guys lost his paperwork? Really? How inconvenient and now he has to come back? read more

Watch out for your title/registration information, they were not able to correctly send my information to DMV, so with COVID, it is going to take me months to get this straightened out with DMV and the two counties. Thanks for nothing. read more

I gave 2 stars because the couple I was with was able to get a car so that's about the only good part of experience. The girl that worked with us was great! The manager Kenny was ridiculous. The lady I was with did have an attitude but as a manager you shouldn't give attitude back you should try to communicate back nicely to the customer. Couldn't even tell us what the processing fee was for and gave us an attitude and said he "wasn't going to go back and forth with us" on it, when I was just trying to understand what the charge takes care of for them. They kept "going back and forth" with us on our end because they kept entering numbers in incorrectly or forgetting to add or remove stuff from the online application so we kept getting approved for a good amount and then it would change - creating false hopes because it seems they don't know what they are doing. We told our sales consultant a couple minor things we wanted looked at on the car(buff out scratch on rear end, cup holders in back seat needed cleaned and we needed covers for the valve stems) and only one of them was taken care of so either she or the detail team didn't take care of it but she should have checked behind them. Service is out the window anymore. Because Carmax does such high volume they don't care about pleasing you, they just want to get you out the door. Also, maybe they should take the processing fees and remodel their 1975 middle school looking bathrooms. Also, the way the MaxCare works is stupid - the price goes up or down depending on what you want your deductible to be. Shouldn't it just be a flat fee?? That doesn't seem right or fair. read more

The first night I went there the guy told me to look around the lot. I had specific models in mind and with mobility issues, wasn't going to walk all over the north 40. The attitude was take it or leave it, they didn't act like they cared if I bought a vehicle. The next day when I went back the guy asked if I knew what I wanted to test drive. I said yes and started to name three. Oh you can only test drive two vehicles. I stood up and said okay I'll just go to the dealer and asked for my license back. He started back peddling and I said that's okay, give me my license. He started to argue again and I had to forcefully ask again. He said really. I don't have the patience to be treated poorly. I don't think three vehicles was unreasonable. Probably won't ever buy from them. read more

BEWARE. I bought it a vehicle here in February of 2019. They use Experian for vehicle reports and gave me a report stating no history of an accident. Low and behold I trade my car in this weekend to find out the Carfax which using the VIN of the vehicle. The same as Experian. Carfax showed a report of an accident. THIS WAS NOT DISCLOSED TO ME. The previous owner had been in accident. I have had non-stop issues with this car and was blaming the manufacturer but nope low and behold CarMax failed to disclose an accident from the pervious owner. Corporate did nothing kept repeating themselves on the fact that they use Experian not Carfax. It should not matter if an accident is reported on the vin of the vehicle it should be on ALL reports. This should be illegal. Because of this I lost trade in value on my car. I will NEVER purchase another vehicle from CarMax and have reported them to the Virginia Attorney General office and Better Business Bureau. read more

I've never been to CarMax before. This was our first time. Our daughter had a car accident and needed to get a new car so she can get to work and school. So we looked online that our homework found the one that we wanted and put a hold on it. I didn't even know that was something you could do at a car place. The last time that I bought a car was 2017 at Honda and that was not an option. So we get there and we go and look at the car that we had on hold it's a gorgeous car and we took it for a test drive. I don't remember the guy's name who helped us but he was so incredibly nice. And came back and my daughter wanted to look through more cars so she and my husband did that while I went in and started the paperwork. let me tell you guys at Honda we were there for hours. At CarMax we were in and out in less than 2 hours. It was absolutely easy and wonderful and I'm shouting it from the rooftops lol. read more

I've bought many cars from CarMax and usually have it is nothing but positive and the cars are great. However this purchase so far has been disappointing. Within the first week of having the vehicle I realized there is a major leak that appears to coming from the windshield, the Rainsense on my vehicle doesn't work and the rear seat doesn't come up without slamming the seat down. I have a second of this exact same year vehicle and model so I know these issues aren't right. I feel like all three defects should have been caught by CarMax before I bought this vehicle. read more

Good service, no pressure, very knowledgeable employees, helpful and very courteous, nice salespeople, overall very satisfied.

Great buying experience. Very professional, organized, and patient. Sales rep (Marlon) was great. Would definitely use CarMax again.

Never expected to be in and out with keys and tags in less than 2 hours. Test drive and all. Salesman Tre was exceptional! The entire experience was extremely pleasant, definitely not what I expected when going to buy a car. Will definitely buy from Carmax again!! read more

I encourage you to not give your business to this location. They sell vehicles that they do not stand behind. When a car breaks down 4 times in 18months and the service shop keeps the car on average 3-4weeks for each repair, leaves you without a car for 13 weeks (3 months) out of the 18mts you actually owned the car. The last repair lasted 5days before the car left me sitting alongside the road again. Obviously they do not know how to repair a car properly even when they keep it for 4 weeks. They are not willing to work with you to make it right. STEER CLEAR! read more

My search for and purchase of a used truck were greatly simplified by CarMax. The purchasing experience was smooth and easy and service after the sale has been super. read more

excellent car buying experience. no hassle. very professional staff and i was in and out without a hitch.

They sold me a slick looking 2011 Camaro. The car ended up having a manufacture defect where the convertible top wasn't making proper contact with the hood. Which ultimately meant that water from outside the vehicle was being routed into the interior of the car. What a brilliant GM design. I took the car in while it was under the 30 day warranty and they sent it to a specialist because their service department didn't have the kind of expertise required to fix the problem. It took the specialist about 30 days to work on it and once it was returned the top was better but still not sitting on their right. After some complaining, CarMax swapped it out with another Camaro from their inventory. The problem was not one that CarMax could have caught since it was such a specific manufacture defect outside their service department's expertise and with these kinds of things it could have been a nightmare trying to get a dealership to take it back. It's nice to see that Carmax not only honors their warranty but they will actually replace the car if the problems are just not easily repairable. Also, they gave me a loaner car for the entire time the Camero was in the shop. I would probably shop here again. I do think that buyers have to be careful to do their own research because Carmax deals with so much volume that defective cars are going to make their way into the inventory. It's the same with the service department, once the specialist says the work is complete it's going to be up to the owner to verify whether it actually is or not. Overall, if you are buying a used car then I think your investment is reasonable protected atleast for as long as the car is under warrenty. read more

Walked away with a good car but the experience was bad. The salesman was pushy, even with no haggle prices, he kept pushing for the warranties and all this stuff. I told him no several times but he was insistent. But that was not the worst part, we bought the car in the evening, by the next day, we were able to really pull it apart to see all the features and came across the worst detail job ever. The carpets were clearly shampooed, but behind the seats were still crumbs, french fries, dog hair, change...the previous owners clearly had children. When buying a vehicle I expect a thorough detailing, but this was just lazy. Carmax was great with some things, they overnighted us an extra key, which I thought was very thoughtful. But it's disappointing that they only made it look good on the surface. They didn't actually care to make the car completely presentable to the new owners. I don't think its too much to ask that you vacuum out the previous owners dinner...just saying. read more

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