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    CarMax

    3.1 (66 reviews)
    Open 10:00 am - 9:00 pm

    Services - CarMax

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    Jodie C.

    We visited Carmax last night with a purpose. My daughter deserves a "new" car. She's been driving my 2003 jeep liberty for 4 years and its stressful when repairs are needed. 245k miles on the jeep. Its helped us through a lifetime. We felt the time was right. We drove about 40 min to Fredericksburg at 5pm Fri. Upon walk in, Jon came right to us and asked to assist. We advised pretty specifically what we were looking for. He filtered and printed a page of suggestions and we all walked out to look at each one. My daughter test drove and confirmed her pick. Jon filled out papers online while they cleaned the car. Another jon in finance had us sign off and all of a sudden we are standing in front of her new car with a bow! Jon was super amazing, and knowledgeable. He made us feel very comfortable and we could tell he was straight up. All good stuff here. Easy, wonderfully nice people and knowledgeable. Next car I need, thats where I'm going. Count on it.

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    2 months ago

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    6 years ago

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    9 years ago

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    13 years ago

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    15 years ago

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    8 years ago

    Good service, no pressure, very knowledgeable employees, helpful and very courteous, nice salespeople, overall very satisfied.

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    6 years ago

    Great buying experience. Very professional, organized, and patient. Sales rep (Marlon) was great. Would definitely use CarMax again.

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    9 years ago

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    7 years ago

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    8 years ago

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    7 years ago

    excellent car buying experience. no hassle. very professional staff and i was in and out without a hitch.

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    5 years ago

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    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    Thank you to our salesman, Russell Killcrece, who had us out the door in our new car that day without any high pressure sales tactics.

    Mentioned in 2 reviews

    Read more highlights

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    VIP Auto Inc

    VIP Auto Inc

    (13 reviews)

    I live in Ohio but had been searching for a specific-option Mercedes GL SUV for a couple months…read more VIP Auto had an ad on eBay and I called with a number of questions. Hamid sent me all details on the vehicle then went out of his way to meet me early one morning in Northern Virginia to show me the truck before I hopped on a flight out of DCA. The SUV was exactly what I was looking for and exactly as it was described. Hamid then spent a week taking it to a local Mercedes dealer for me and having some maintenance and other items taken care of before my family and I flew back two weeks later to pick it up, have it for vacation driving, and then drive back to Ohio. Paying almost $50k for a luxury SUV from out of state was concerning, but VIP Auto was excellent with communication, paperwork, and scheduling. Hamid is very professional and came through on everything, far exceeding our expectations. I would most certainly buy another car from VIP Auto again or recommend them to friends. Even for buying out of state, the description and pics of the vehicle were fully accurate and Hamid answered all questions I had (and I had a lot!).

    I don't know where to start. Reached out to VIP Auto and was greeted by Mallie. He's not a bad guy;…read morehowever, the vehicle I received was in horrible condition. I purchased a vehicle sight unseen and had a mobile pre-inspection done. I'll get to that later. If I had flown to VA, I would have saved myself the headache and the tens of thousands in negative equity. There were many scratches, dents, and touch-up paint all over the vehicle ($2,000). Cheap aftermarket AMG replica rims with snow tires ($3,500). Lower center chrome trim damaged ($250), driver headlight cracked. The interior was also in terrible shape. Cigarette burn in the headliner, missing rear console door ($185), overly discolored leather seats, rips in the leather, and if there is a clip to hold something together, it was either broken or missing. Two main clips that were broken and missing held the chrome strips on the door handles ($740), a car that is supposed to be quiet was filled with rattling noise when driving. After 3 months with the vehicle, the check engine light came on. Hooked it up to the computer; 3 cylinders are misfiring ($1,000 in parts, work done myself). The dealer wanted to charge $4,000. Rear window stopped working ($385). The mobile mechanic stated that the brakes were in excellent condition; however, they were as thin as a sheet of paper and squealed even when the transporter was backing the vehicle from the truck ($1,500). After five months, a significant leak occurred from one of the coolant reservoirs. I didn't know how much that cost because I had to sell the vehicle after having it for 6 months and driving less than 2k miles. My total was $46,560, and I sold it for $27,500 because it was in such poor condition. Almost $20k in negative equity makes me want to vomit! PLEASE DO NOT BUY FROM THEM!!!

    Mazari Motors - Great experience

    Mazari Motors

    (41 reviews)

    Excellent Customer Service.!! Mr. Williams is a great person and all staff in the store. Great job…read moreguys.!!! Thank you so much.!!! Also; AMAZING PRICES.!!!

    DO NOT buy a car with them. I have a long story here, and make sure you read it before you buy ANY…read morecar from this dealership... I really wanted a Sorento, and I had bad luck twice the day I bought one from this dealership. It happened the 2 I was looking at, at the dealership in Manassas the one I wanted was sold the night before I went to see it, and the other was on hold and had a deposit. But Mazari Motors in Tyson's called me and said they had one there. I went to look at it. I called and texted with Sam making sure it was able to finance before I arrived. I told him how much I had to put down, and I filled out the finance information. I was told everything was good to go, and to be there by 4pm. He then went on with the financing... instead of a $350 month payment, he got it to $420. Wow, right... Again, I knew my credit wasn't the best, but I agreed. He told me that included GAP and a service contract warranty. For 12,000 or one year, whichever comes first. After I agreed to it and right after I was signing papers he told me, "The bank will call you about the loan. Don't tell them that you are paying the $1,500 on Friday. Tell them you put it all down today." That was a red flag I know... I got the car the last day of February, wasn't cold. I didn't think to try the air conditioning on the car. So, a week later, it was hot out. I turned on the air and guess what?! It didn't work. So I contacted the dealership, no response. So, I called the number to the Fredericksburg dealership on the contract. I talked to the ONLY person there who tried to help me with any of this, Crystal. I told her my situation, and said she would talk to her manager and call me back within an hour. Well then next day I called again. She asked, "My manager didn't call you?" I told her no one called. So she said to hold tight and she would get back with me. By this time it was almost a month since I got my car. I called again on a Saturday and got ahold of Crystal. I told her I had contacted the Tyson's dealership, and no one ever got back to me. My temporary plates were about to expire, and I asked about those too on top of the air conditioning. So finally, her manager (I want to say Bill) called me. He told me that I needed to contact the Tyson's location and to tell them I spoke with Bill and Justin and that I need the policy number for the service contract I have, and to ask for the plates. He told me they always want to take care of their customers, and want them to have a good experience. So I called. When you call there it's like calling someone's personal phone, "Hello." Very unprofessional. I called and spoke to a man and he said he will have someone call back. Sam texted me and said that someone tried to call me, but I was driving. So I texted Sam when I was home and told him about the plates and the air conditioning. He told me in order to get my plates I needed an emissions test. I told him where I live in Culpeper County, you don't. He told me I had to, and that I couldn't get my plates until then. So, I got in touch with Crystal again and told her. I told her how I wasn't getting help from them, and that I don't need an emissions test. By this time, there were several HOT days with my 3 kids and no air. I was livid at this point. So, Justin finally calls me. He made things sound great! He would get my plates taken care of and apologized, and then told me to call the licensed mechanic I want and have them call the service contract place (Wynn's Premier) to get the air taken care of. So, I finally did! Here comes the best part... it wasn't just the air conditioning that was wrong, how about the spark plugs, the leak in the coolant system, and about 5 other things that cost over $2,400... I WAS PISSED. So, after that happened, I texted Justin since I had his number and he told me to call with any questions. (I also wanted documentation of everything). I told him how much it all came out to. Asked to be refunded for this because NOTHING was covered on their Wynns Premier service contract. NO RESPONSE, ever to this day. They only care about money and not quality or their customers.

    Enterprise Car Sales

    Enterprise Car Sales

    (3 reviews)

    Enterprise should be more concerned about the quality of their inspections. Junk. The manager told…read moreus that this is a job and if the car comes off their lot with issues its is not his fault and nothing we can do about it.

    Car I bought a 2021 Subaru Impreza is OK but a bit overpriced and I am being generous giving them a…read more2 star review my wife had forgot her purse and couldn't be put on the paperwork for title. She is handicapped and we need handicapped plates & I asked them if it would be a problem getting them with only me on title. Oh no I was told it will not be a problem. They knew or should have known that there would be a problem. Anyway the finance company they use. Capital One Auto Finance refuses to add my wife's name to the title. Told me the only way I could do that was to refinance or pay off the loan. So now I am force to refinance with another company. I blame myself actually more then them as we could have left and came back another day. I should have realized that being car salesmen like all of them the last thing they want a customer to do is to walk-out for any reason before signing the papers as you may not be back. I called them back & told them and was told I could come back and it would be taken care of. Not sure if I believe them, any way I will not be going back and I have to go through the trouble of refinancing when I didn't want to. All I can say is be careful dealing with any car sales people as they are all the same & will say anything to get you to sign whether it's true or not.

    CarMax - usedcardealers - Updated May 2026

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