Integrity and quality should speak for themselves. Reviews that appear to be self-posted to boost a…read morebusiness's ratings raise obvious credibility concerns. Screenshot included. But that is not the reason for my rating - I rate and review to share my customer experience. Extremely disappointing experience and a serious lack of accountability from this shop. My experience: JN Lead Enterprises Corp. doing business as Black Optix Tint damaged my vehicle during tint installation, later refused to honor their agreement to repair it, and failed to correct multiple tint quality issues under warranty. Timeline: On January 5, 2026, I brought my vehicle in for tint installation. During the pickup walkthrough that same day - before payment and before taking possession - I noticed damage to the rear passenger window in the ceramic frit area, and pointed it out to the installing technicians, Ayden and Taven. The damage was acknowledged, confirmed it did not arrive like that, and documented at that time, summarizing the partial payment agreement. We agreed that I would pay half of the service that day and the remaining balance once the issue was corrected. On January 7, I returned to the shop and reviewed the damage again with Ayden and the owner, Edessa Reed. During that walkthrough it was also noted that an irregularity in the tint film aligned with the damaged portion of the glass. Edessa stated the shop would cover the repair and suggested using a local glass partner (their preferred third-party specialist) to evaluate the window. At that point we discussed that the solution could range from a quick repair to full replacement depending on the specialist's evaluation. Over the following weeks I followed the process requested: I obtained replacement quotes from the dealer, coordinated with the shop's recommended glass specialist, and had the vehicle inspected. On February 5, the specialist evaluated the window and determined the damage could not be repaired and that full glass replacement would be required. Then on February 11, after finding out a replacement is necessary, the shop owner, Edessa R., reversed her position and stated they did not believe the damage occurred at their facility. A refund does not resolve damage nor does it deliver the service promised. The cost of replacing the glass and re-tinting far exceeds the value of the tint service. Multiple independent shops (including another Black Optix location) have evaluated the damage and reached consistent conclusions regarding the location of the damage and the visible tooling mark adjacent to it. Separate from the glass issue, there were also quality concerns with the tint installation itself, including excessive trapped debris, bubbling, and scratching that was acknowledged under warranty but never corrected. Accidents happen, what matters is how they are handled. In this case, the damage was acknowledged on the day of installation, discussed again during a follow-up visit, evaluated by the shop's chosen glass specialist, and now the shop decides to deny responsibility.

If I could give 0 stars I would. They quoted my husband $199 for our Lincoln sedan and our suburban…read morefor their special they are running prior to his appointment and said it should take between 1-2 hours. He arrived for his 9 am appointment today and told him they do not do windshields when he arrived. it took them 4 hours to get the tint done on top of them charging $438 for the tint to be done WITHOUT the windshield. They lie about their pricing and management/ owner acted like they couldn't care less. Needless to say we cancelled our suburban appointment. We will not be returning and will not recommend this "business" to anyone.

Called a few places in my area to get some quotes but no one could get me in until 2-6 weeks out…read more Naturally went on yelp found this place in Woodbridge but based on the reviews it seemed worth the 30 min drive for me and I was TOTALLY RIGHT!!! Literally got me in the next day although they offered same day tinting. Arrived at 10:14 (my apt was at 10 oopsie!) and I was out the door at 10:55 NICE!!! The waiting room was well kept and had plenty of seats the filled up pretty fast but I can see why - they're so quick They offered 3 different types of vehicle tint in 5 different types of shade for the (middle option) ceramic I chose - blocks out majority of heat and UV which is definitely what we want here in Virginia. The staff was professional but casual, vibe was great, all business - Carlos walked me through the options since I couldn't really hear him on the phone he walked me through them AGAIN when I got there & explained the laws as well as what would best fit for my needs (which is a breast feeding mama in the back seat or pumping while at work!) The cost was about right down the middle from the quotes I'd called around for but no one could get me in faster so I thought Ohkay worth it - they charged me $320 for 20% front and back ceramic tint and the second I got in my F150 I could feel a HUGE difference from the factory tint I had before. Much darker (baby's going to be happy about that) and way cooler in this hot summer. Gave us a 20% coupon on our way out and we will absolutely be using that on my husbands RAV! No doubt coming back.

Bought the mid level tint for my husband for Father's Day! He dropped it off and picked up the same…read moreday. Tint looks great! Fast and easy!

I recently had all of the windows, front windshield, and sunroof tinted on my 2026 Acura MDX, and I…read morecouldn't be more pleased with the results. The quality of the work is outstanding--everything looks clean, precise, and professionally done. Before scheduling, I had quite a few questions that I initially sent over email and later discussed on a phone call. Ahmed was incredibly patient, knowledgeable, and easy to work with throughout the entire process. He took the time to answer every question and made sure I was comfortable with my decisions. The team clearly takes pride in their work, and it shows in the final product. Based on this experience, I fully plan to bring another vehicle in for tinting. Highly recommend.

My rearview mirror inside of my Lexus melted off.... So it was hanging by a wire. I called these…read moreguys and they got me in quick. 30 minutes later it was properly reapplied and I was on my way. Professional operation. Recommend

Love the work Randy and his team provide. Randy advised me up front with options and scenarios on…read morehow things would turn out. I have friends that have had their car wrapped and they agree that laid not sprayed did a great job on my cars. I highly recommend them!

Highly recommend Laid Not Sprayed for your detailing needs. Took my Jetta for some new tint and it…read morecame out great.

Excellent all around customer service: friendly crew, quick efficient, high quality work. My brand…read more new Tacoma looks great! Another plus is they're located nearby. It's nice having great local businesses to patronize. Would definitely recommend.

We had tinted windows installed on my wife's new EQE, and the service was nothing short of…read moreexceptional. If you're looking for high-quality, precision work, this is the place. But if you're after Walmart-level results, keep it moving. These folks don't cut corners, they set the standard.

I have done three car stereos all different types from speakers with amps to sets of 12 to a set of…read more10 in different vehicles low profile speakers under the seat speakers back of the trunk speakers. so over the past three years they have been professional very well priced I would definitely recommend going here to anyone.

set up an appointment for install aware that I might not have all the cables that I need, but…read morewilling to purchase the cables. upon arrival, he looked at my vehicle and said that I needed to buy a plug and that they couldn't get it. I asked what plug i needed to buy. the only answer that I kept getting regardless of how many times I asked or rephrased the question to try to get more information about what plug I need, the only thing the guy would tell me was "the plug". i understand they don't have every part in america in stock and I'm willing to buy whatever i need, but as I said to the guy when I left, "if you can't tell me the part that I need to buy in order for you to complete this installation, then why am I here?"

Writing to express great appreciation for the fine service provided by Tracey Holloway. We were a…read morebit shell shocked after our car accident and Tracey went above and beyond to make our repair experience easy. This is a good business and she treated us with much compassion and kindness. The whole process was a breeze due to Tracey's work. Wish all businesses had a Tracey.

Magnificent Mohamed and the team at Black Optix . They did a great job on my 2024 Toyota Prius . I…read moredropped my car off at 1 and it was ready a few hours later. Mohamed answered all the questions and concerns I had about which package to get. He was super responsive and helped make this process really easy . I will tell everyone I know about the customer service , quality of work and overall price.