if i could give a big fat 0 i would.. first of all we were not helped nor approached when entering…read morethe strore. live in flushing ny so from our location the nearest store is in port washington. went with our granddaughter one rainy weekend..spent over $70 when we arrived home one of the slime purchase we made was absolutely gross.. rather than going all the way back from flushing ny - we mailed it back in a seal baggie and then in a padded envelope. wrote a note explaining the item was damaged, our granddaughter was disappointed and the drive was just too far.. i included my name and phone number and we asked if a new product can be mailed to our granddaughter. well this happened in sept 2024 and TO DATE NOT ONE CALL NOR LETTER AND NO MERCHANDISE. SHAME ON YOUR AND YOUR LOUSY CUSTOMER SERVICE, for those looking for a store with learning items go to LAKESHORE LEARNING it is a GREAT STORE AND THE EMPLOYEES ARE NICE POLITE AND EXTREMELY HELPFUL....

amazing service!! Great toys!! very helpful and knowledgeable staff!! beautiful AND FREE gift…read morewrapping!! worth every penny!!

Amazing customer service, warm and welcoming. Local store that is definitely needed in the times…read moreof online impulse buying without actually having the opportunity to look around for wonderful items. Great selection of items not easily found for value

Joanne did the balloon arrangements for my daughter's baby shower. She was super nice and…read moreresponsive. She was so helpful when it came time to go over the order and made sure to review every detail with me so that my order would match the vision I had for the shower. She had great advice for color schemes and patiently answered all of my questions. The bill was very reasonable too. On the day of the event, she delivered the balloons on time and even offered to help with setting them up. I would highly recommend this business for your next party or event.

I love this toy store- customer service is outstanding and they are very accommodating. The staff…read moreknows the merchandise very well and the store has very unique and beautiful items, along with trendy and commercialized things that you can find in a large box store. These guys, however, actually wrap free and deliver free too. Very happy and definitely will be back!!

I bought some really great gifts here for the holidays and I would have given this place 10 stars…read moreBUT than I had one little $10.85 item that I had to return because I couldn't make it to the " party" . I went back to the store with my item and my receipt and she tells me that she can only give me a store Crestor an exchange!!!! I justbought last week and it was still wrapped !! I bought over $100 worth of purchases in this store a little over a week ago and she couldn't just give me my money back ?????!!!!!!! What kind of policy is this ???? And she gives me a stupid piece of paper with $ 10.85 written on it .. now what if I lose it ?? ( better luck next time???) This is complete B-ll S---T !!!! I don't like stores that do this to customers! I think it's petty and unprofessional. So now I have to go back there and buy ssomething????? I think I'll go back and tell her to keep the money.

I visited the new location in roosevelt field for the first time to get a gift…read more I knew I wanted the capybara and from the start, I was asked if I needed any help. The service was super nice all throughout and helpful! The process of having it stuffed is also so cute and something I haven't done since I was a kid. This thing really is the cutest , I had to include the little ramen you can place on the stuffed animals, it was so adorable. Overall, I enjoyed my time, the service was great, and the location had everything I was looking for. I recommend !

I rate Build-A-Bear a "Zero"!! Horrible, Horrible,…read moreHorrible Services, Value!! I'm an Aunt of 3 of my cousin's grandchildren. In trying to give them a fun gift, I purchased 3 Gift Cards for each child. However we went to an amusement park instead. We never had time to go to Build-A-Bear. There lies the problem, I requested to get a refund and I was told there are no refunds. Who does not give a refund for these gift cards? Why Not? Never ever will I ever step inside a Build-A-Bear again. I will never purchase anything from them either. Yet, I was told I could return a Bear after purchased. That makes absolutely no sense whatsoever. This has been a terrible experience. Do Not Purchase Anything from Build-A-Bear!!! Dissatisfied customer!!

The owner is a real piece of work. Not only will she try to sell you defective items at full price…read morebut she's got a horrible attitude. I spoke to her on sat as she was closing (@~1:45) and she told me she was closed until Tuesday. She told me to come Tuesday between 8am & 4pm to purchase a purse she had on display. I come on Tuesday at 2pm for her to tell me she sold it. I chose to support her store because it's a small business but never again. Not to mention I found a bra we purchased from her for less than half the price at another store. Never again.

Dont go here very bad experience she talks you into bras and when your unhappy she can careless…read morethats ok because there is a name for this type of business practice its called" karma" when your a small business you want happy customers!!! Be a better business woman word of mouth is everything

this store is amazing in everway! i stumbled upon this store and i am so happy i did! they have…read moremany of the very best toys and great gifts for kids and adults too.. i saw that they had a huge selection if camp stationary, fantasyic pens, and " whoopie cushions" that kids just love.............. the owners try thier best to give you all you need and their kindness did not go unoticed at all. if you need anything they are more than happy to help you and they do gift wrap and ship !!!!!!!!!!!!!!!!!!!!! give this store a try - you wull find its great!!!!!!!!!!!!!!!!!!!!

Solid tiny toy shop. Surprisingly good selection of Lego, Playmobil, and Melissa & Doug (I got a…read morewooden toy maze for a 1.5 year old). Owner is friendly, prices are full, but not really inflated beyond that, as far as I could tell. Everything is very neatly organized and sorted, even with the very tight, maze-like space. I'd definitely return if I was in the area again to pick up a toy for a young kid (boy or girl), especially if they're into building toys.

Best experience. I came in needing outfits for multiple wedding events and the owner went above and…read morebeyond. She showed me so many great options, helped me narrow everything down, and made sure each outfit matched the vibe of the occasion. The customization options were a huge plus, and she stayed on top of communication the whole time. If you want someone who actually cares and delivers, go to Aura Designs.

This place is such a hidden gem for Indian bridal wear whether you are a bride or guest. I had a…read morevery specific vision of what I wanted and Savita and Sunny helped me find the perfect dress. They have such a great selection of women and menswear. This is the only store I have seen with almost an entire floor dedicated to mens clothing (again whether you are a groom or guest). The prices are very reasonable as well. We liked this store so much we will be adding it to our wedding website so guests can know about it. Highly reccomend this place!!!

The owner was so nice and helpful. Great selection of baby and kids gifts. Lots of magnetic me…read morepajamas for babies.

It's a very quaint little shop with precious items. a nice variety of gifting ideas for the home,…read morepersonal gifting and one of a kind finds. For my daughter and myself it was just the right shop for what we were shopping for.